Mitel Sx 2000 Llightware 32 General Information Guide

							Specifications
50003097 Revision A 77
SUPERSET 700 and SUPERCONSOLE 2000 Reserve Power Units
When battery backup for the system is provided, reserve power for the consoles should also 
be considered. If AC power is lost, the console loses its communications functions, video 
functions, and data interfaces. You can provide back-up power to the consoles with an 
uninterruptible power supply (UPS). 
SUPERSET 700 and SUPERCONSOLE 2000 Console UPS - Recommended Models 
ManufacturerPylonSolaPTI
ModelUPS25026-00-50730-300-00AT-800
Workstations SupportedOneFour/FiveOne-Four
117 V, 60 HzYesYesYes
220 V, 50 Hz YesYesNo
Battery voltage48 V72 V24 V
Nominal Discharge 
Time15 minutes10 minutes120 min (1)20 min (4)
Maximum Discharge 
Time* 8.5 hr IndefiniteNo external battery pack 
available
Nominal Recharge Time2.5 hr1.5 hr11 hr
Length16 in. (40.6 cm.)19 in. (48.3 cm.)15.5 in. (39.4 cm.)
Width17 in. (43.2 cm.)12 in. (30.5 cm.)12 in. (30.5 cm.)
Height10.7 in. (27.2 cm.)10.5 in. (26.7 cm.)8.6 in. (21.8 cm.)
Weight72 lb. (32.7 kg.) 120 lb. (54.5 kg.)72 lb. (32.7 kg.)
Operating Temperature32°-104°F 
(0°-40°C)32°-104°F 
(0°-40°C)32°-104°F 
(0°-40°C)
Humidity Level0-95% RH0-95% RH0-95% RH
*Only if external battery packs (available from manufacturer) are used. Consult  manufacturer if you 
need to extend nominal discharge time.
Note:Consult the UPS manufacturer and local electrical authority to make certain that a custom-
er-installed UPS complies with the local Electrical Code.  
						

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78 Revision A 50003097
Traffic and Performance
Attendant Console Requirements
CriteriaResult
Busy Hour Call Completions 
(BHCC)*9.44 per second
33970 per hour
Both Way Traffic Per StationAt 1200 ONS/OPS lines and 12% analog trunking with analog 
signaling, the following should not be exceeded:
Call/Hr 25.28
Erlang 0.81
CCS 29
Response Time SpecificationDelay to Dial Tone1 s
Dial Tone Cut Off Delay500 ms
Post-Dialing Delay1.5 s
Data Blocking PossibilitiesSoftware 
						

							Specifications
50003097 Revision A 79
SUPERSET 7000 Attendant Console Performance
For optimum performance of the SUPERSET 7000 attendant console, observe the following 
configuration guidelines for each DNI line card:
 Limit traffic to less than 500 calls per hour
 Add a maximum of eight additional display sets per line
 Add up to four non-display sets
 Configure no data or other type of console.
Tone Plan Support
The system supports tone plans for the following countries:
 China
 Germany
 Hong Kong
 Italy
 Malaysia
 New Zealand
 North America
 Taiwan
 United Kingdom.
For more information, see the Tone Plans section of the Technical Documentation CD-ROM. 
						

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80 Revision A 50003097 
						

							50003097 Revision A 81
Capacity Levels, Software Configurations, 
and Dimensions
The dimensions and feature allocations determine the “size” of the system in terms of its ability 
to support peripheral devices and features. The capacity levels, software configurations, and 
dimensions are divided into the following classes:
  MITEL Feature Resource Dimensions (MFRDs)
  MSDN/DPNSS Network Resource Dimensions (MNRDs)
  MITEL Traffic Capacity Levels (MTCLs) 
  Application Capacity Levels
-  MITEL HCI Capacity Level (MHCL)
-  MITEL TAPI Service Provider (MTSPs)
-  MITEL ACD Agent Capacity Level (MACLs) 
- MITEL Agent ID Appearance Capacity Level (MAIACLs)
- MITEL Maximum Line appearances Capacity Level (MLCLs) 
  MITEL Software Applications (MSAs).
Options can be purchased individually or as part of a MITEL Software Bundle (MSB) or MITEL 
Core Package (MCP). 
MITEL Feature Resource Dimensions (MFRDs)
The following tables provide the maximum number of resources available for the various 
parameters of each MITEL feature resource dimension (MFRD).
Note:Some system dimensions can be tailored to meet specific business needs by using the Flexible 
Dimensioning optional feature package. For more information, see the Flexible Dimensioning 
section of the Technical Documentation CD-ROM.
MITEL Feature Resource Dimensions (MFRDs)
MFRD-A-14Small Business Package (352 ONS/OPS)
MFRD-A-16Medium Business Package (1360 ONS/OPS)
MFRD-A-18Large Business Package (2500 ONS/OPS)
MFRD-A-20ONS/OPS Package (3500 ONS/OPS)
MFRD-A-21Multiline Set Package (455 ONS/OPS)
MFRD-A-22Dataset Package (1000 datasets)
MFRD-A-23Resale/Tandem Package (1300 trunks and 11,000 account codes)
MFRD-A-24Centralized Attendant Package (9300 TEL DIR)
MFRD-A-26Large Centralized Attendant Package (22500 TEL DIR)
MFRD-A-4032-Station Package
MFRD-A-4248-Station Package
MFRD-A-4496-Station Package 
						

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82 Revision A 50003097
Hardware Dimensions
Hardware Dimensions
Parameter NameMFRD Level
141618202122232426404244
Attendant Consoles, page 27, (Note 1)81624242424484824246
DNI Channels (Note 2)44886423681764398835521504112023686496192
DTRX Service (Data Transceiver 
Circuits)242448484848484848242424
Modems220404030100404040442
Programmable Key Modules (PKMs)1530754515075503010162432
SUPERSET 700 Consoles (Note 3)81616161616161616246
SUPERCONSOLE 2000 Consoles81616161616161616246
System Ports (Note 4):
- Datasets1616164003621000200200400161616
- DTMF Receivers64128128160128128128128128646464
- Multiline Sets1443007564501600756504300756324896
- Single Line Sets (ONS/OPS Lines)3521360250435004561504150413602504324896
- Trunks (Note 5)1443126286284006281300628628128128128
Tone Detector Circuits (Note 6)32 32 32 323232323232323232
Notes:
1.
The difference between the maximum number of SUPERSET 700 or SUPERCONSOLE 2000 consoles 
allowed and the total number of attendant consoles allowed may be made up with SUPERCONSOLE 1000 
units without the printer port enabled.
2.A DNI line card provides 16 DNI circuits with 2 DNI channels per circuit. Given the total number of DNI 
channels, you can determine the maximum number of DNI line cards. For example, with MFRD 14, you can 
have 448 DNI channels or 14 DNI line cards (448 divided by 2 x 16).
3.The maximum number of SUPERSET 700 or SUPERCONSOLE 2000 consoles that can be used in the system 
depends on the Main Controller card and MITEL Traffic Capacity Level (MTCL).  For the purposes of hardware 
dimensions, a SUPERCONSOLE 1000 attendant console with its printer port enabled is treated as a 
SUPERSET 700 or SUPERCONSOLE 2000 console.
4.Although the system dimensions permit support for these figures, each peripheral cabinet has a physical 
maximum of 192 ports and each DSU cabinet has a physical maximum of 240 (multiplexed) ports.
5.When a trunk card is programmed in the System Configuration form, the maximum number of trunks is 
allocated automatically. For example, 8 trunks will be allocated for the LS/GS card, and 4 trunks will be 
allocated for the E&M card. 
6.A Tone Detector card must be used to achieve the maximum 32 circuits. The 32 circuits on the Tone Detector 
card replace the 10 tone detection resources on the Main Controller card. 
						

							Capacity Levels, Software Configurations, and Dimensions
50003097 Revision A 83
Feature Dimensions
Feature Dimensions 
Feature NameMFRD Level
 1416 18 20 21 22 23 2426404244
Attendant Console Groups12 24 48 363636606048121212
Attendant Console Calls Waiting264872727272999972999999
Broadcast Groups360750187511263200187512507501875240360480
Busy Lamp Groups (Monitored 
Devices)71184438462365338275211438284259
Call Reroute Always20 64 176 210120150150176176323232
Call Reroute 1st Alternates500500500400336336336336336256256256
Call Reroute 2nd Alternates16 16 32 383232324232323232
Class of Restriction (COR)64 64 96 969696969696969696
Class Of Service (COS)64 64 96 969696969696969696
Dataset Groups2224535160454545444
Default Account Codes50 100 225 200200190400225225255255255
Departments (in Tel Dir)50 50 700 7007007007001500700700700700
Digit Modification Tables256 256 256 256256256256256256256256256
Digit Blocks600 600 2000 200020002000240020002000200020002000
Digital Links (Note 1)
DTS Service Numbers10 32 64 6420064646464162436
Group Page groups41216161616161616234
Hunt Groups (Note 2)20 64 176 200120150150176176162448
Independent Account Codes40057230001000100010001100010001000100010001000
Locations (in Tel Dir)30 50 70 7070707015070707070
Modem Groups 210 15 151020151015444
Modems per Modem Group8 20 40 404040404040444
Page Groups (Zones)2 1616161616161616448
Personal Speed Call Users (Note 3)
(blocks of 10 speed calls per user)100 500 500 700100500500300500162448
Pickup Groups48100 200 150130170170200200162448
Routes200200200200200200200200200200200200
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84 Revision A 50003097
Route Lists128128128128128128128128128128128128
Speed Call Digit String (avg. 12 
digits)5002500250035005002500250015002500420420420
Suite Services - Single124415815987514565502415815162448
Suite Services - Linked411382713291711881671382715816
SUPERSET Callback Messages per 
System (see Note 4)9620050020011005005002005006496144
System Account Codes16 16 24 242424302424161616
System Digit Strings (Note 5)1049330668148091451760744188999932280681468146814
System Speed Call150 500 600 500400600600600600600600600
Telephone Directory Entries500 1360 3600 4500300030703070930022500360036003600
Trunk Groups20 64 112 11271112212112112646464
Trunks per Trunk Group60 96 175 175175175175175175646464
Trunk Service Numbers4064150150150150312150150646464
Notes:
1. MFRD packages no longer include a set threshold limit for digital links. They are automatically enabled by the 
software and appear on the SX-2000 Feature Options Record sheet, included with your system package. The 
following  table describes supported Digital Link values (for the corresponding MFRD level) as a reference for 
those not performing software upgrades: 
Digital Links81327262626402626444
      When programming digital trunk cards, do not exceed the number of trunks allowed and available within the 
MFRD level. Trunks are allocated when the digital trunk card is added to the System Configuration form. For 
example, 48 trunks are allocated when a DS1 Formatter card is added and  60 trunks are allocated when a 
CEPT Formatter card is added. The Dimension and Feature Display form shows the number of allocated trunks.
2. With ACD 2000 Hunt Mode, up to 150 telephones may be programmed in one hunt group (at MFRD 12 or 
higher). A maximum of 64 of the available hunt groups can be programmed as ACD groups. For example, 
MFRD 24 allows 175 hunt groups, but only 64 of the available 175 hunt groups can be programmed as ACD 
groups.
3. The Personal Speed Call Users value is calculated using a default of 10 personal speed calls per user. If you 
allow each user more than 10 personal speed calls, your allowable block of personal speed calls is used up 
faster. This results in a lower number of users with a higher number of personal speed calls.
4. The number of messages includes both callback messages and voice mail messages.
5. Each digit string pool entry can hold up to seven digits but can be used for only one SWID. Numbers larger than 
seven digits require more than one digit string pool entry (one for each seven digits).
Feature Dimensions (continued)
Feature NameMFRD Level
 1416 18 20 21 22 23 2426404244
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							Capacity Levels, Software Configurations, and Dimensions
50003097 Revision A 85
Other Parameters
The parameters described below are also features that are provided with each MFRD package; 
however, the resource limitations for these features are not MFRD dependant (i.e. the maximum 
resource values remain consistent across all MFRDs).
Consoles Per Attendant Console Group - The maximum number of attendants in each 
attendant console group is 15.
Sets per Broadcast Group - The maximum number of telephones per broadcast group is 16, 
20, 24, 28, or 32 (depending on the purchased option).
Call Progress Tone Plans - Call progress and supervisory tones generated within the system 
are programmed to meet the requirements of the telephone authority of the country in which 
the system is installed. The tones generated are not programmed by the installer; they are part 
of the country option of the core package software load. The system provides 100 different 
tone plans.
Conferees per Conference - The maximum number of conferees per conference is 8 (any 
combination of internal or external conferees as long as one is internal).
Conferees Per System - Without the Conference card, the maximum number of conferees 
per system is 24 (at one time). With the Conference card, the maximum number of conferees 
per system is 64.
Conferences Per System - Without the Conference card, the maximum number of three-party 
conferences per system is 8. With the Conference card, the maximum number of conferences 
per system is 21.
Dataset Circuit Descriptors - Dataset circuit descriptors are used to define dataset circuits 
by specifying the parameters used by the various datasets supported by the system. One circuit 
descriptor is assigned to each similarly configured groups of dataset circuits. Default dataset 
descriptors for specified device classes and usage types may be used, or individual parameters 
may be programmed. A total of 32 dataset circuit descriptors may be programmed. 
Datasets Per Dataset Group - The maximum number of datasets that can be programmed 
into one dataset hunt group is 50.
Day Zones per Week - There are 3 day zones available, and each of the day zones can be 
divided into 4 time zones (12 individual day/time zones). These zones are used with the 
Automatic Route Selection (ARS) feature and the 
Advanced Automatic Route Selection feature 
package (MSA 2) to implement Day and Time Zones.
DTE Terminal Profiles - DTE (data terminal equipment) terminal profiles are used with the 
advanced data application. There are 16 DTE terminal profiles available.
Sets per Hunt Group - The maximum number of telephones allowed in each hunt group is 64; 
however, with ACD 2000 hunt mode at MFRD 12 or higher, up to 150 telephones may be 
programmed in one hunt group. 
						

							SX-2000 General Information Guide
86 Revision A 50003097
Intercept Numbers - Intercept numbers (maximum of 32) are used to control what happens 
to a call when the call cannot be completed to the required destinations. A call may be routed 
to a tone or to a directory number. Two alternate destinations may be programmed for each 
condition. 
Interconnect Numbers -  Each peripheral device is assigned an interconnect number 
(maximum of 64) which is used to bar the connection of one device and another. The 
interconnect number is an index to the 
Interconnect Restriction Table that is programmed in 
CDE. 
Multiline Set Status Message Languages - Advisory (status) messages can be programmed 
in different languages on multiline display telephones. The languages supported are English, 
French, Italian, German, European Spanish, Latin American Spanish, or Dutch. Only three 
languages can exist on the system at one time. 
Multiline Set Status Messages per Language -   U p  t o  2 0  a d v i s o r y  ( s t a t u s )  m e s s a g e s  i n  e a c h  
of three languages can be programmed. Each advisory message may be up to 13 characters 
in length. 
Node Identifiers - The node identifiers let each system operate as a tandem switch in a network 
to determine if an incoming call applies to it or to another system in the network. Up to 5 local 
node identifiers and 50 remote leading digits are permitted. Each node identifier is a number 
with 7 or fewer digits. 
Sets per Pickup Group - A maximum of 75 users can be programmed in each pickup group. 
Routes per Route List - There can be up to 6 routes in each route list. 
Route Plans - Route plans provide a method of presenting different routes to calls as a function 
of day and time. There are 32 route plans.For additional information, see the 
Route Plan 
Assignment
 form in the Mitel Documentation CD-ROM.
Station Circuit Descriptors - Station circuit descriptors are used to assign the operational 
(signaling and timing) parameters to ONS and OPS circuits. They are not used for DNI circuits. 
There is a maximum of 16 station circuit descriptors available.
Supported MFRDs (no longer sold)
The following MFRDs are no longer sold, but are supported:
 MFRD-A-01
 MFRD-A-02
 MFRD-A-03
 MFRD-A-07
 MFRD-A-12
 MFRD-A-25
 MFRD-A-27.