Mitel Sx 2000 Llightware 32 General Information Guide

							Capacity Levels, Software Configurations, and Dimensions
50003097 Revision A 87
Hardware Dimensions (no longer sold)
Parameter NameMFRD Level
1237122527
Attendant Consoles (Note 1)48816242432
DNI Channels (Note 2)256448704864236817641504
DTRX Service (Data Transceiver Circuits)24242424484848
Modems681220401040
Programmable Key Modules (PKMs)10152530756550
SUPERSET 700 Consoles (Note 3)88816161616
System Ports (Note 4):
- Datasets486496112400100208
- DTMF Receivers64128128128128160128
- Multiline Sets72144240300756675500
- Single Line Sets (ONS/OPS Lines)1923527521360250428001000
- Trunks (Note 5)1121442043126286281600
Tone Detector Circuits (Note 6)32323232323232
Notes:
1. The difference between the maximum number of SUPERSET 700 consoles allowed 
and the total number of attendant consoles allowed may be made up with 
SUPERCONSOLE 1000 units without the printer port enabled.
2. A DNI line card provides 16 DNI circuits with 2 DNI channels per circuit. Given the total 
number of DNI channels, you can determine the maximum number of DNI line cards. 
For example, with MFRD 2, you can have 448 DNI channels or 14 DNI line cards (448 
divided by 2 x 16).
3. The maximum number of SUPERSET 700 consoles that can be used in the system 
depends on the Main Controller card and MITEL Traffic Capacity Level (MTCL).  For 
the purposes of hardware dimensions, a SUPERCONSOLE 1000 attendant console 
with its printer port enabled is treated as a SUPERSET 700 console.
4. Although the system dimensions permit support for these figures, each peripheral 
cabinet has a physical maximum of 192 ports and each DSU cabinet has a physical 
maximum of 240 (multiplexed) ports.
5. When you program a trunk card in the System Configuration form, the maximum 
number of trunks is allocated automatically. For example, 8 trunks will be allocated for 
the LS/GS card and 4 trunks will be allocated for the E&M card. 
6. A Tone Detector card must be used to achieve the maximum 32 circuits. The 32 
circuits on the Tone Detector card replace the 10 tone detection resources on the 
Main Controller card. 
						

							SX-2000 General Information Guide
88 Revision A 50003097
Feature Dimensions (no longer sold) 
Parameter NameMFRD Level
1237122527
Attendant Console Groups8121224483660
Attendant Console Calls Waiting262648727296
Broadcast Groups18036060075018751688500
Busy Lamp Groups (Monitored Devices)3771135184438449150
Call Reroute Always16203664176209200
Call Reroute 1st Alternates2660110256336400336
Call Reroute 2nd Alternates16161616323832
Class of Restriction (COR)64646464969696
Class Of Service (COS)64646464969696
Dataset Groups1010101045845
Default Account Codes205070100225200400
Departments (in Tel Dir)50505050700700700
Digit Modification Tables256256256256256256256
Digit Blocks600600600600200020002400
Digital Links (Note 1)28810262640
DTS Service Numbers8101632646464
Group Page groups2481216168
Hunt Groups (Note 2)1420366417699150
Independent Account Codes400400400512100012508000
Locations (in Tel Dir)20303550707070
Modem Groups 44610151015
Modems per Modem Group681220404040
Page Groups (Zones)2216161616
Personal Speed Call Users (Note 3)
(blocks of 10 speed calls per user)36100200500500700500
Pickup Groups155070100200240170
Routes200200200200200128200
Route Lists12812812812812864128
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							Capacity Levels, Software Configurations, and Dimensions
50003097 Revision A 89
Speed Call Digit String (avg. 12 digits)42090010002500250035002500
SUPERSET Callback Messages per System 
(see Note 4)4896160200500200500
System Account Codes16161616242430
System Digit Strings (Note 5)5841049202733066814809130000
System Speed Call100150250500600500600
Telephone Directory Entries30050090013603600460020000
Trunk Groups14203464112100212
Trunks per Trunk Group50607096175175175
Trunk Service Numbers18405064150150312
Verified Account Codes40040051210001250n/a
Notes:
1. When programming a digital trunk card, you must not exceed the number of trunks 
allowed and available within your MFRD level. Trunks are allocated as soon as a digital 
trunk card is added to the System Configuration form. For example, 48 trunks are 
allocated when a DS1 Formatter card is added and  60 trunks are allocated when a CEPT 
Formatter card is added. The Dimension and Feature Display form shows the number of 
allocated  trunks. 
2. With ACD 2000 Hunt Mode, up to 150 telephones may be programmed in one hunt group 
(at MFRD 12 or higher). A maximum of 64 of the available hunt groups can be 
programmed as ACD groups. For example, MFRD 24 allows 175 hunt groups, but only 64 
of the available 175 hunt groups can be programmed as ACD groups.
3. The number of messages includes both callback messages and voice mail messages.
4. Each digit string pool entry can hold up to seven digits but can be used for only one SWID. 
Numbers larger than seven digits require more than one digit string pool entry (one for 
each seven digits).
Feature Dimensions (no longer sold) (continued)
Parameter NameMFRD Level
1237122527
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90 Revision A 50003097
MSDN/DPNSS Network Resource Dimensions (MNRDs)
MSDN/DPNSS Network Resource Dimensions (MNRDs)Prerequisites
MNRD-A-022 PBXsMSA-A-41
MNRD-A-033 PBXsMNRD-A-02
MNRD-A-044 PBXsMNRD-A-03
MNRD-A-055 PBXsMNRD-A-04
MNRD-A-106-10 PBXsMNRD-A-05
MNRD-A-3011-30 PBXsMNRD-A-10
MNRD-A-6031-60 PBXsMNRD-A-30
ResourceMSDN/DPNSS Network Resource Dimensions 
(MNRDs)
2345103060
PBXs in the cluster (Note 1)2345103060
Telephone Directory Records3000450060007500120002000030000
Remote Device Records1500300045006000105001850028500
System Dspool Records3000450060007500120002000030000
Additional Digit Tree Records (Note 2)167333500677116720553167
Locations150200250250250250250
Departments700750800850120020002000
Notes:
1. If the existing resource dimension for the cluster element is larger than the MSDN/DPNSS 
resource dimension listed, the existing dimension is allocated.
2. The total number of digit tree records is the number of records allocated by the existing 
resource dimension plus the number of records for the specified MSDN/DPNSS resource 
dimension. 
						

							Capacity Levels, Software Configurations, and Dimensions
50003097 Revision A 91
MITEL Traffic Capacity Levels (MTCLs)
Application Capacity Levels
The Application Capacity Levels determine the system’s ability to support various software 
applications and features.
MITEL Traffic Capacity Level (MTCL)
MTCL-A-05100 simultaneous two-party connections
MTCL-A-10180 simultaneous two-party connections
MTCL-A-15230 simultaneous two-party connections
MTCL-A-20640 simultaneous two-party connections
MTCL-A-30760 simultaneous two-party connections
MTCL-A-31640 simultaneous two-party connections
MTCL-A-32860 simultaneous two-party connections
ResourceMITEL Traffic Capacity Levels (MTCL)
15101520303132
Call Processes (Note 1)120200360460 1280152012801720
Callbacks per System 30 40 100 128 260350260240
Device Campons per System16244864144250144130
Group Campons per System 5 8 20 30 7014014050
Hard Holds per System 30 40 100 128 260350260240
Simultaneous two-party connections60100180230640760640860
Telephone Mode Processes (Note 2)6 6 12 14 37255037
Wake-up Calls in 1 Minute 15 20 38 50 1001209075
Wake-up Calls in 5 Minutes 6080152200400480360300
Notes:
1.A call process is equivalent to one party in a call. For example, in a call where two parties are 
talking and a third is on hold (consultation call), three call processes are involved; an 
eight-party conference consists of eight call processes.
2.The following telephone keys (on SUPERSET 430, SUPERSET 4025, SUPERSET 4125, and 
SUPERSET 4150 telephones) are considered Mode Processes: SUPERKEY, Messaging 
softkey, Phonebook softkey, and Account Code softkey. 
						

							SX-2000 General Information Guide
92 Revision A 50003097
MHCL: MITEL HCI Capacity Level
MTSP: MITEL TAPI Service Provider
MACL: MITEL ACD Agent Capacity Level
MITEL HCI Capacity Level (MHCL)Prerequisites
MHCL-A-11 HCI session and 100 call monitorsMSA-A-25 and 
MSA-A-26
MHCL-A-22 HCI sessions and 200 call monitorsMHCL-A-1
MHCL-A-33 HCI sessions and 300 call monitorsMHCL-A-2
MHCL-A-44 HCI sessions and 400 call monitorsMHCL-A-3
MHCL-A-55 HCI sessions and 500 call monitorsMHCL-A-4
MHCL-A-1010 HCI sessions and 1000 call monitorsMHCL-A-5
MHCL-A-1515 HCI sessions and 1500 call monitorsMHCL-A-10
MHCL-A-2020 HCI sessions and 2000 call monitorsMHCL-A-15
Note:MHCLs 1 through 5 may be intermixed with all MACLs and MLCLs.
MITEL TAPI Service ProviderPrerequisites
MTSP-A-101 to 10 usersMSA-A-47
MTSP-A-2011 to 20 usersMTSP-A-10
MTSP-A-4021 to 40 usersMTSP-A-20
MTSP-A-6041 to 60 usersMTSP-A-40
MTSP-A-8061 to 80 usersMTSP-A-60
MITEL ACD Agent Capacity Level (MACL)Prerequisites
MACL-A-0051 - 5 ACD agentsMSA-A-40
MACL-A-0106 - 10 ACD agentsMACL-A-005
MACL-A-01511 - 15 ACD agentsMACL-A-010
MACL-A-02016 - 20 ACD agentsMACL-A-015
MACL-A-02521 - 25 ACD agentsMACL-A-020
MACL-A-03026 - 30 ACD agentsMACL-A-025
MACL-A-03531-35 ACD agentsMACL-A-030
MACL-A-04036-40 ACD agentsMACL-A-035
MACL-A-04541-45 ACD agentsMACL-A-040
MACL-A-05046-50 ACD agentsMACL-A-045
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							Capacity Levels, Software Configurations, and Dimensions
50003097 Revision A 93
MAIACL: MITEL Agent ID Appearance Capacity Level
MLCL: MITEL Maximum Line Appearances Capacity Level
MACL-A-06051-60 ACD agentsMACL-A-050
MACL-A-07061-70 ACD agentsMACL-A-060
MACL-A-08071-80 ACD agentsMACL-A-070
MACL-A-09081-90 ACD agentsMACL-A-080
MACL-A-10091-100 ACD agentsMACL-A-090
MACL-A-150101-150 ACD agentsMACL-A-100
MACL-A-200151-200 ACD agentsMACL-A-150
MACL-A-350201-350 ACD agentsMACL-A-200
Note:If you program agents as members of more than one ACD group the ACD agent resource 
level may determine the maximum number of agents that you can have. Each agent uses 
one resource.  Each time an agent appears in another group it uses up another resource.  
For example, one agent in one ACD group uses one resource;  one agent in two groups 
takes up two resources; one agent in three groups takes up three resources, and so forth.
MITEL Agent ID Appearance Capacity Level (MAIACL)Prerequisites
MAIACL-A-022 agent appearancesMSA-A-40
MAIACL-A-044 agent appearancesMSB-A-07
MAIACL-A-088 agent appearancesMAIACL-A-04
MITEL maximum Line appearances Capacity Level (MLCL)
MLCL-A-1616 maximum line appearances
MLCL-A-2020 maximum line appearances
MLCL-A-2424 maximum line appearances
MLCL-A-2828 maximum line appearances
MLCL-A-3232 maximum line appearances
MITEL ACD Agent Capacity Level (MACL)Prerequisites
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							SX-2000 General Information Guide
94 Revision A 50003097
MITEL Software Applications (Optional Features)
MITEL Software Applications (MSAs) are optional feature packages that enhance system 
functionality. The following MSAs are currently available:
MITEL Software Applications (MSAs) 
NumberOption NamePrerequisitesNotes
MSA-A-01COV Set
MSA-A-02Advanced ARS
MSA-A-03SMDR - External
MSA-A-04Advanced Data
MSA-A-05Message Center
MSA-A-06T1/D4
MSA-A-07Hotel/Motel
MSA-A-08Traffic Reporting
MSA-A-09Trunk Group Busy Status
MSA-A-10Attendant Language 
Selection
MSA-A-11Advanced Analog Networking
MSA-A-12Main Control Redundancy
MSA-A-14Digital Network Interface 
(DNI)
MSA-A-15MSDN/DPNSS Voice I
MSA-A-16MSDN/DPNSS Voice IIMSA-A-15 or 
MSA-A-31
MSA-A-17MSDN/DPNSS Voice IIIMSA-A-15 or 
MSA-A-31
MSA-A-18MSDN/DPNSS DataMSA-A-15 or 
MSA-A-31
MSA-A-19MSDN/DPNSS Public 
Network AccessMSA-A-15 or 
MSA-A-31
MSA-A-20ANSWER PLUS - MITEL Call 
Distribution (MCD)
MSA-A-21MSDN/DPNSS Voice IVMSA-A-15 or 
MSA-A-31
MSA-A-22MSDN/DPNSS Redirection
MSA-A-23ANSWER PLUS - Automatic 
AttendantMSA-A-20
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							Capacity Levels, Software Configurations, and Dimensions
50003097 Revision A 95
MSA-A-24DASS II Voice IEMEAAP only
MSA-A-25HCI/CTI Basic Telephony 
Control
MSA-A-26HCI/CTI Advanced Telephony 
ControlMSA-A-25
MSA-A-27ANSWER PLUS - Automatic 
Call Distribution (ACD) IMSA-A-20Superceded
See MSA-A-40
MSA-A-28MSDN Release Link TrunksMSA-A-15 or 
MSA-A-31
MSA-A-30Visually Handicapped 
Operator Console (VHOC)EMEAAP only
MSA-A-31MSAN/APNSS
MSA-A-32MSDN/DPNSS Voice VMSA-A-15 or 
MSA-A-31
MSA-A-33Autovon Application
MSA-A-34SMDR - Internal
MSA-A-35Flexible DimensioningMFRD-A-07 or 
MFRD-A-16 
(minimum)
MSA-A-36ANI/DNIS/ISDN Number 
Delivery
MSA-A-37MNMS/SNMP Fault
Management IFor OPSMan alarms 
Management.
MSA-A-38MNMS Configuration 
Management IFor OPSMan  Directory Mgmt.
MSA-A-39SUPERSET 700 Color
MSA-A-40ANSWER PLUS - Automatic 
Call Distribution II (ACD 2000)MSA-A-20
MSA-A-41MSDN/DPNSS Voice VIMSA-A-15
MNRD-A-02For OPSMan Portable Directory 
Number Operation
MSA-A-42MNMS Configuration 
Management IIIFor OPSMan Configuration 
Mgmt.
MSA-A-43Networked ACDMSA-A-41
MSA-A-44MNMS Database AccessFor OPSMan Database Access
MSA-A-45DSS/BLFMSA-A-41 (for 
network version 
only)Network DSS/BLF must be 
used with OPSMan
MITEL Software Applications (MSAs) (continued)
NumberOption NamePrerequisitesNotes
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							SX-2000 General Information Guide
96 Revision A 50003097
MSA-A-46ACD 2000 Skill-Based 
RoutingMSB-A-07
MSA-A-47TAPI Support
MSA-A-48ACD 2000 Extended Agent 
GroupsMSA-A-40
MSA-A-49Emergency ServicesPRI card or ISDN 
Network Gateway 
with ISDN R 6.0Local Notification available in 
LW30 Release 3.1
MSA-A-50Peripheral Node ExpansionRequired when ordering the 
first Peripheral Expansion Node 
II in the system
MSA-A-51XNETPRI Card with 
ISDN R 6.0Does not work with Network 
Gateway
MSA-A-52Q.SIGWorks with PRI card or ISDN 
Network Gateway with ISDN R 
6.0. Enhanced portion needs 
ISDN R 7.0 and does not work 
with Network Gateway.
MSA-A-53Voice Mail Softkeys
MSA-A-54ACD Real Time EventsMSA-40 or 
MSA-A-27
MSA-A-61CLASS/CLIP Station Side 
Software SupportONS CLASS /CLIP 
line card
MSA-A-62Speak@Ease Integration
9125-501-001-NAPRI Card - Min/Max
9125-501-002-NAPRI Card - Auto Min/Max
9125-501-003-NAPRI Card - NFAS
9125-501-004-NAPRI Card - D-channel Backup
9125-501-005-NAPRI Card - Remote LAN 
Access
54000094Suite ServicesMSA-A-07
MITEL Software Applications (MSAs) (continued)
NumberOption NamePrerequisitesNotes
Page 3 of 4