Mitel Sx 2000 Llightware 32 General Information Guide

							Features
50003097 Revision A 57
Non-DID ExtensionNon-DID Extension allows the system to support sets that are not directly 
accessible to DID trunks. These calls are transferred to Non-DID Extensions by 
an Intercept Handling point (such as an attendant or a station).
Off-Hook Voice AnnounceOff-Hook Voice Announce lets you receive a Direct Page during a handset or 
headset call. See Direct Page, page 54.
Overlap OutpulsingOverlap Outpulsing reduces post-dialing delay when trunk calls are originated. 
Once a route has been determined by ARS, a trunk is seized and dial pulses or 
tones are outpulsed to the CO. These outpulses are sent before the user has 
finished dialing to allow faster call setup on analog trunks.
OverrideOverride lets you enter a conversation at a busy station or ring a station with Do 
Not Disturb activated. Before you enter the conversation, all parties receive a 
warning tone.
Override SecurityOverride Security prevents users from using Override on your station.
PagingPaging lets you connect to loudspeaker/paging equipment to access individual 
paging zones or all paging zones simultaneously. Before you are connected to 
the paging equipment, you will hear a two-second burst of tone.
PhonebookPhonebook lets you locate and telephone a system user based on his or her 
name, extension number, department, and/or location.
Printer SupportThe SX-2000 system has complete RS-232 printer flexibility. Any printer port 
may be programmed for any application. The system supports both system 
printers for its own applications (such as SMDR and maintenance) and 
dedicated data communications printers.
Priority QueuingPriority Queuing ensures that calls are handled in order of priority. When 
internal or external callers must wait for calls to be completed, they are placed 
into a queue and assigned an access priority.
Privacy ReleasePrivacy between users who share line appearances in key systems groups is 
automatic. The privacy release feature allows users to release privacy during a 
call to allow another member of the key system group to intrude on the call.
Pulse-To-Tone ConversionPulse-To-Tone Conversion automatically converts rotary dial pulses from 
stations, lines, and trunks to DTMF tones on outgoing trunks that have been 
programmed as DTMF trunks.
RecallRecall lets an incoming caller, who has been transferred to an idle station and 
not answered within a specified time-out period, call back the last party who 
handled the call. Similar time-out Recalls occur for parties who were transferred 
to busy stations or who were placed on Hold.
Recall ButtonSee Ground Button, page 55.
RedialRedial lets you automatically dial the last number that you manually dialed. 
Redial - Saved NumberRedial - Saved Number lets you save a number for future dialing. The number 
remains saved until a replacement number is saved.
ReleaseRelease lets you forcibly release from an attempted connection to an external 
party without going on-hook. Release is useful when you encounter a busy or 
unavailable external party that you are attempting to add to a Conference.
Standard Features (continued)
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ReminderReminder lets you program your set to ring and provide a message at a 
specified time within the 24-hour period.
Ringer ControlRinger Control lets you adjust the volume and pitch of the telephone ringer.
Ringing - DiscriminatingDiscriminating Ringing lets you distinguish between incoming internal calls, 
incoming trunk calls, tie line calls, and Callbacks by using different ringing 
patterns (cadences).
Ringing - Discriminating 
(Optional)Optional Discriminating Ringing lets you change the Discriminating Ringing 
patterns on ONS/OPS lines so that you hear internal ringing (1 second on and 
3 seconds off) for both internal and external calls.
Ringing Line SelectRinging Line Select lets you answer any ringing line by going off-hook.
Rotary Dial to DTMF 
ConversionSee Pulse-To-Tone Conversion, page 57.
SNMP AgentSimple Network Management Protocol (SNMP) governs the management and 
monitoring of network devices and their functions.
Speaker Volume ControlSpeaker Volume Control lets you adjust the volume of the telephone speaker.
Speed Call KeysSpeed Call Keys let you store and dial frequently-used numbers by using the 
personal keys on your telephone.
Speed Call - PauseWhen the system encounters a Pause while dialing a Speed Call string, the 
system ceases dialing for the duration of the Pause. When the Pause ends, 
dialing resumes.
Speed Call - PersonalPersonal Speed Calls let you store and dial frequently-used numbers by using 
access codes and index numbers.
Speed Call - SystemSystem Speed Call lets you dial stored system numbers.
Speed DialSee Speed Call (above).
Station Message Detailed 
Accounting (SMDA)Station Message Detailed Accounting (SMDA) lets the system accumulate 
meter pulses (up to an assigned buffer size) that can be read, printed, and 
cleared from a console. You can collect meter pulses by using either a device 
(device meter unit accumulation) or an account code (account code meter unit 
accumulation).
Station-To-Station DialingStation-To-Station Dialing lets you dial any other station directly.
Suite ServiceSuite Service is provided by Pickup Groups (set Auto Answer On to Yes).
SUPERSET Loop TestThe SUPERSET Loop Test lets you verify the operation of the telephone keys 
and displays and the integrity of the data path to the switch. The tests are 
performed from the set (normally after initial system installation).
SwapSwap lets you temporarily suspend a telephone call while you originate a new 
call. Once the new call has been established, you can alternate between the two 
calls.
Switchhook FlashSee Flash - Switchhook, page 54.
Standard Features (continued)
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System Access AuthorizationAdministrative access to the SX-2000 system is controlled by passwords. 
Different passwords are assigned for each of the five levels of access.
System Alarm IndicationsSee Alarms and Attendant Console Status Display, page 50.
System Fail TransferThe SFT maintains telephone service in the event of system failure (such as a 
power outage).
Tandem TrunkingTrunk circuits originating from one CO or system and terminating on another 
can be transparently interconnected  (tandem trunking) without attendant 
intervention. 
Telephone Directory - Privacy 
OptionAny extension number in the system telephone directory can be designated as 
private. When an extension number is private, the number is not displayed on 
other users’ telephones.
Tie Trunk SupportTie trunks terminate on the attendant console, at station sets, in hunt groups, or 
on night bells. They may also be arranged as dial-in tie trunks or tandem trunks. 
Like CO trunks, tie trunks are arranged in groups.
Timed ReminderSee Reminder, page 58.
Toll ControlToll control allows or denies access to specified routes, CO exchanges, and 
directory numbers.
Tone DemonstrationTone Demonstration lets you hear the tones provided on the SX-2000 system.
Tone DetectionThe SX-2000 system can detect and analyze call progress tones that originate 
from the central office during the course of a trunk call.
Tone Plan FlexibilityCall progress and supervisory tones generated within the system are 
programmed to meet the requirements of the telephone authorities of the 
country in which the SX-2000 system is installed.
Tone-To-Pulse ConversionTone-To-Pulse Conversion automatically converts DTMF tones from stations, 
lines, and trunks to rotary dial pulses on outgoing trunks that have been 
programmed as rotary dial trunks. 
TransferTransfer lets you move a call from one telephone to another. Before completing 
a Transfer, you can consult privately with the third party and swap between 
private conversations with each of the parties.
Transmission TestsTransmission Tests let you perform the following tests on a trunk: milliwatt test, 
balance test, and 100 test.
Trunk AccessTrunk Access lets you access a specific trunk directly. No toll control or ARS 
checking is done when you use Trunk Access. This feature is used when a 
maintenance telephone is required.
Trunk Answer From Any Station 
(TAFAS)Trunk Answer From Any Station (TAFAS) lets you answer any call that rings a 
night bell. Once you answer the call, you can use any of the features that are 
normally available at the station.
Trunk Busy-OutTrunk Busy-Out lets you busy-out a specific trunk. When you perform a Trunk 
Busy-Out, the trunk is busied out if it is idle; if the trunk is in use, it is busied out 
as soon as it becomes idle. When you busy-out the trunk, it cannot be accessed.
Standard Features (continued)
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Trunk Group HuntingTrunk Group Hunting lets you search for trunk groups in either a terminal or 
circular pattern. In a terminal hunt group, trunks are always selected in a 
predetermined order. In a circular hunt group, trunks are selected in a 
distributed manner (the first free trunk after the last one used becomes the new 
first choice).
Trunk LabelsTrunk Labels may be assigned to individual trunks or groups of trunks. When a 
trunk call appears at an attendant console, the trunk label and trunk number are 
displayed. 
Trunk Select - DirectDirect Trunk Select lets you access an outside trunk for the purposes of 
originating and receiving external calls. Because the trunk is assigned to a line 
appearance, you can access the trunk to make or answer calls without the need 
for trunk access codes.
Trunk SupportThe SX-2000 system supports most public network trunk types (both analog 
and digital).
Uniform Numbering PlanThe SX-2000 system supports the use of a network Uniform Numbering Plan 
that allows you to use the same digits to reach a station from any location in the 
network.
Universal Port OrientationCommon Peripheral Interface ports allow the system to be very flexible and 
accommodate various different system configurations.
Voice MailMost voice processing systems work in conjunction with the SX-2000 system. 
The system provides the following voice processor interfaces:
 Voice Mail - COV Interface
 Voice Mail - Digital E&M Interface
 Voice Mail - E&M Interface
 Voice Mail - ONS Interface.
The SX-2000 system will typically use MSDN or MSAN facilities to network 
other SX-2000 systems. Various types of tie trunks are also used to link 
systems; however, they offer less functionality between sites. These facilities 
can be configured to provide voice mail functionality from a centralized voice 
processor. For more information, see the Voice mail - Centralized E&M 
Interface section of the  Technical Documentation CD-ROM.
Standard Features (continued)
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Optional Features
The following table lists the optional features available on the SX-2000 system.
Optional Features 
Feature NameDescription
ACD 2000 Extended Agent 
GroupsThe ACD 2000 feature package lets you program a maximum of 64 agent 
groups with up to 150 agents in each group. By using the ACD 2000 Extended 
Agent Groups feature package, you can assign up to 500 agents to each 
group; however, the maximum number of agent groups is reduced to 32.
ACD 2000 Skill-Based RoutingEach agent in an agent group is assigned a skill level. Calls to the group are 
routed to the most skilled available agent. If agents of equal skill are available, 
the call is routed to the longest-idle agent. To facilitate skill-based routing, 
agent IDs can appear in more than one agent group.
ACD Real Time EventMakes the ACD Real Time Event stream a purchasable option.
Advanced Analog NetworkingProvides calling line identification and travelling class marks across analog 
trunks. 
Advanced ARSAllows day and time zones, route plans, and ARS assignment to be 
programmed. 
Advanced DataEnables data transceiver functionality for access to all of the DTRX features.
ANI/DNIS/ISDN Number DeliveryAutomatic Number Identification and Dialed Number Identification Service 
identify numbers that are transmitted on an incoming trunk.
ANSWER PLUS
Automatic AttendantAllows an external system environment caller to dial through to an extension 
without having to go through an attendant. 
ANSWER PLUS
Automatic Call Distribution IProvides the following features:
- Silent monitoring
- Agent help 
- Agent log on and log out 
- Modified DND for ACD agents 
- Longest idle agent queuing 
- Real time event records
- Work timer 
- Programmable threshold alert 
- RAD groups. 
ANSWER PLUS
Automatic Call Distribution II 
(ACD 2000)Consists of four main components: call distribution, agent mobility, 
management and reporting, feature configuration and administration. Each of 
these components offers many features not available with ANSWER PLUS - 
Automatic Call Distribution.
ANSWER PLUS
Mitel Call DistributionPermits the use of Recorded Announcement Devices (RADs) and a uniform 
call distribution to hunt groups. 
Attendant Language SelectionEnables attendant to choose language of operation for the attendant console 
(English, French, German, or Italian). 
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AutovonAllows the connection of the SX-2000 system with Autovon networks (defense 
switched networks and Canadian switched networks) for outgoing and 
incoming calls.
CLASS/CLIP Station Side 
Software SupportAllows ONS CLASS/CLIP sets using CLASS/CLIP protocol to receive Caller 
Line Identification Delivery (CLID) information, and the time and date of a call.
COVAllows you to program SUPERSET 4 telephones as well as voice mail 
applications that require a COV interface.
DASS II Voice IAllows basic calls to be made from the SX-2000 system to a DASS II protocol 
Central Office, using CEPT Digital Trunks and DASS II signaling. 
DNIAllows you to program Mitel digital network devices including SUPERSET 
telephones, attendant consoles, and datasets. 
Direct Station Select/Busy Lamp 
Field (DSS/BLF)A Busy Lamp Field (BLF) allows the status of a directory number to appear on 
the line status indicator of a SUPERSET or Programmable Key Module. The 
monitored device may be on the same system or another system within the 
same cluster. The key associated with the busy lamp acts as a Direct Station 
Selection (DSS) key.
Emergency ServicesEnables Emergency Services support so when an Emergency Services 
number is dialed, a Customer Emergency Services ID (CESID) is sent from the 
system to the Public Safety Answering Point (PSAP). The CESID is used as a 
key in the Automatic Location Information (ALI) database to retrieve 
information indicating the precise location of the caller.
Optional Features (continued)
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Feature Level OptioningSelected features are grouped together under purchasable levels (they cannot 
be purchased separately).
Feature Level 1 includes:
Networked Group Page
Hold on Hold (internal and networked)
Call Forward - Delay
ACD Make Busy Reason Codes
Telephone Usage Restriction (Curfew Control)
Call Duration Control
Feature Level 2 includes:
DNIC RAD
Multiple Message Waiting Indications
Remote Wake-up Calls
Hotel/Motel Multiple Wake-up Support
SMDR Extended Reporting Level 1
Feature Level 3 includes:
Report Attendant Name
Simplified Account Codes
Maintain Calling Line ID
Dial out of an ACD Queue
Call Clearing on LS/GS Trunks
Interconnect Restriction Override
Headset Mute Switch
Emergency Call Notification on Display Sets
Hotel/Motel Multiple Wake-up Support on Consoles
SMDR Path Reporting for Internal ACD2 Calls
ACD Hold Retrieve/Abandon Event
Shared Telephone Service for a Single Suite Disabled
Account Code Reporting for Internal SMDR
Tag Call (malicious call trace)
Feature Level 4 includes:
Disable Wakeup on Check-Out
Hold Key Retrieves Last Held Call
Tenanting
Flexible DimensioningAllocates database memory to each feature resource. The amount of memory 
determines the maximum size of the feature resource; the system borrows 
memory from other resources that are not in use.
HCI®/CTI™ Advanced TelephonyAllows monitoring of the activity and state transitions of extensions. 
HCI/CTI Basic TelephonyPermits a host computer application to initiate and clear calls on behalf of an 
extension on the SX-2000 system through  X.409, X.410, and X.25 protocols. 
Hotel/MotelProvides features commonly used by hotels, motels, hospitals, and Property 
Management Systems.
Italian CASProvides simulation of analog signaling over CEPT digital trunk facilities.
Main Control RedundancyDuplicates the main control hardware of the SX-2000 system so that the 
system can remain operational if one of the Main Control complexes fails.
Message CenterAn automated messaging service. 
Optional Features (continued)
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MNMS Configuration 
Management ISupports telephone directory management within the OPS Manager, page 11, 
application.
MNMS Configuration 
Management IIISupports the following OPS Manager, page 11, functionality: automated 
software upgrades, scheduled automatic database backups, and automatic 
data saves and data restores.
MNMS Database AccessSupports the following OPS Manager, page 11, functionality: network moves, 
adds, and changes, single network system support, and moves, adds, and 
changes templates.
MNMS/SNMP Fault 
Management ISupports alarm management within the OPS Manager, page 11, application, 
including the following features: viewing network alarms, alarm paging, 
demand paging, and history reports.
MSAN/APNSSProvides call set-up capabilities between systems connected in an 
MSAN/APNSS network.
MSDN/DPNSS DataProvides data calls over digital network links, fast data call setup, and nailed-up 
data calls through MSDN/DPNSS links. 
MSDN/DPNSS Public Network 
AccessAllows or denies access to the public network, preventing users from 
bypassing the toll network and ensuring a trunk entering a private network 
cannot re-enter the public network. 
MSDN/DPNSS RedirectionAllows a call which is awaiting connection or reconnection to an extension to 
be redirected by the terminating system in an SX-2000 network. 
MSDN/DPNSS Voice IProvides the following features:
- 2.048 or 1.544 Mb/s digital multiplexed interface
- Fast call setup for voice
- 3-party and multi-party conferences
- Camp-on (call waiting)
- Transfer to busy
- Hold, swap capabilities
- Supervised/unsupervised transfer
- No access to public network via private network
- All analog trunks functionality
- Network voice mail functionality. 
MSDN/DPNSS Voice IIProvides the following features:
- Callback
- Override across a network. 
MSDN/DPNSS Voice IIIDisplays calling party’s name, trunk labels, and SUPERSET display telephone 
status messages across a network. Provides some network voice mail 
functionality.
MSDN/DPNSS Voice IVProvides Serial Call, Call Split, Route Optimization, and three-party 
conferencing across digital links. 
MSDN/DPNSS Voice VProvides Stepback and Network SMDR features to operate on nodes of an 
SX-2000 digital network. Provides some network voice mail functionality.
MSDN/DPNSS Voice VIProvides the Portable Directory Number feature for OPS Manager.
Optional Features (continued)
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50003097 Revision A 65
MSDN Release Link TrunksPermits the attendant to reroute calls between systems without consuming 
additional trunk resources. 
Networked ACDNetworked ACD supports ACD functions over a Mitel Switched Digital Network 
(MSDN). Agent groups at different locations (on different systems) may service 
calls on the network independently of where the call first entered the network.
Peripheral Node ExpansionAllows the peripheral node capacity to be expanded to 384 ports, controlling 
up to 24 Peripheral Interface cards.
PRI CardDescribes the purchasable options supported by the PRI card. These options 
include Min/Max, Automated Min/Max, NFAS (Non-Facilities Associated 
Signaling), D-channel Backup and Remote LAN Access.
Q.SIGA protocol that allows you to connect a minimum of two systems together to 
form a private network. Q.SIG supports both incoming and outgoing calls for 
the PRI card.
SMDR - ExternalCollects data for outgoing and incoming trunk calls.
SMDR - InternalCollects data for calls made between stations within the system.
Speak@Ease™ Softkey SupportProvides quick and easy access to the Mitel Networks 6500 Speech-Enabled 
Applications.
Suite ServicesProvides the ability to group a number of telephone lines through 
interconnected hotel/motel rooms, or suites, for the purposes of billing and 
shared telephone service.
SUPERSET 700 ColorAllows you to change the screen background color and alarm display color on 
a SUPERSET 700 attendant consoles.
T1/D4Provides support for T1 Channel Associated Signaling. The DS1 Formatter 
card is required.
TAPI™ SupportSupports MiTAI and TALK TO TAPI computer telephony interfaces.
Traffic ReportingProvides traffic reports based on system usage to allow better system resource 
management. 
Trunk Group Busy StatusEnables attendants to query the status of trunk groups from the attendant 
console. 
Visually Handicapped Operator 
ConsoleEnables blind attendants to operate a SUPERSET 700 attendant console by 
having information announced in the receiver.
Voice Mail SoftkeysProvides the SUPERSET user with a quick and convenient method to access 
NuPoint Messenger. Access to the system is provided through context 
sensitive softkeys presented on the SUPERSET.
XNETProprietary switched MSDN/DPNSS networking over the PSTN.
Optional Features (continued)
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