NEC Conference 911 Installation Guide
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NDA-30133 Revision 1.0Page 43 Conference 911 Installation Guide Database Requirements Arena Handle Computer generated alphanumeric code associated with this agent used by the C911 Agent Server. The server fills this field automatically. Status Indicates if this agent is logged on or logged off; “0” means that the C911 agent is logged off, and “1” means that the C911 agent is logged on. The server fills this field automatically. About the Customer Database This database contains information about the telephone users, such as residents, students, or employees. The name of the Customer Master Definition file must be c9cus_m.mdf, and the name of the Customer Master Database file must be c9cus_m. Field Definitions Name The name associated with this Customer record, up to 25 characters. This field can be cross-referenced with the Customer Name field in the ALI database. ID Identifies this customer record, up to 25 characters. Station The station associated with this customer record, up to 25 characters. This field is cross- referenced with the Station field in the Station database. Table 5-2 Customer Database Description Field DescriptionMaster Definition FileApplication Definition FileMaster Database Type SizeMin. Va l u eMax. Va l u eData Type Typical Entry Name A 25 ASCII Baker, Stan ID A 25 ASCII 123456 Station A 25 ASCII 3456
Database Requirements Conference 911 Installation Guide Page 44NDA-30133 Revision 1.0 About the ALI Database The Automatic Location Information or ALI database provides information about the callers for the C911 agents and emergency agencies. The name of the ALI Master Definition file must be c9ali_m.mdf, and the name of the ALI Master Database file must be c9ali_m. The records in the ALI database are mapped to the Station database using the Calling Telephone number field. (See “About the Station Database” on page 48 for more information.) Although the ALI database records are very important, these records are not required for C911 to operate. Field Definitions Calling Telephone Number Telephone number that is cross-referenced from the Calling Number field in the Station table; numeric field of up to 10 characters. Status Indicates the status of this record; “A” means that this record is active and “I” means that this record is inactive. Table 5-3 ALI Database Description Field Description Master Definition FileApplication Definition FileMaster Database Ty p e S i z eMin. Va l u eMax. Va l u eData Type Typical Entry Calling Telephone Number N 10 Numeric 817-555-2222 Status A 1 ASCII A or I AddressA A 25 ASCII 123 Main Street AddressB A 25 ASCII Building A Community A 25 ASCII Irving State A 2 ASCII TX Location Info A A 25 ASCII User-defined Location InfoB A 25 ASCII User-defined Also Rings at Address A 25 ASCII 456 Broadway Customer Name A 25 ASCII Jones, John Class & Type of Service A 2 ASCII Emergency Service Number A 5 ASCII Main Number N 10 Numeric 972-555-1111 Comments A 25 ASCII User-defined
NDA-30133 Revision 1.0Page 45 Conference 911 Installation Guide Database Requirements AddressA User-defined address field of up to 25 alphanumeric characters. AddressB User-defined address field of up to 25 alphanumeric characters. Community The city where this telephone number is located; up to 25 characters. State The abbreviation of the state where this telephone number is located; up to 2 characters. Location Info A User-defined field of up to 25 alphanumeric character; describes the location of this station. Location Info B User-defined field of up to 25 alphanumeric character; describes the location of this station. Also Rings at Address If this number also rings at secondary address, this field list the other address; up to 25 alphanumeric characters. Customer Name The name of the employee, resident, guest, or occupant associated with this station; up to 25 characters. This can be cross-referenced with the Name field in the Customer Database. Class & Type of Service Code that specifies whether the phone is PBX station, cell phone, residential, private unlisted; up to 2 digits. Emergency Service Number Main number associated with a company or location, assigned by NENA. Main Number The main number for this station; up to 10 digits. Comments User-defined field for miscellaneous comments; up to 25 characters.
Page 46NDA-30133 Revision 1.0 Database Requirements Conference 911 Installation Guide About the PBX Database This database contains information about the PBXs in use, such as descriptions, IP addresses, and IP ports. The name of the PBX Master Definition file must be c9pbx_m.mdf, and the name of the PBX Master Database file must be c9pbx_m. Field Definitions: PBX Index Number in the APM database that identifies this PBX, up to 2 digits ranging from 1 - 99 Description Description of this PBX; up to 25 characters. C911 Monitor Application Identifies the C911 application that uses this PBX, such as C911 Monitor; up to 25 characters. IP Address The IP address associated with this PBX; up to 25 characters. IP Port The port used at the IP address associated with this PBX; up to 5 digits. Table 5-4 PBX Database Description Field DescriptionMaster Definition FileApplication Definition FileMaster Database Type SizeMin. Va l u eMax. Va l u eData Type Typical Entry PBX Index N 2 1 99 Short Integer 2 Description A 25 ASCII Building 1 C911 Monitor ApplicationA 25 ASCII C911_Monitor IP Address A 25 ASCII 143.128.69.43 IP Port N 5 0 Short Integer 206
NDA-30133 Revision 1.0Page 47 Conference 911 Installation Guide Database Requirements About the Pager Database This database contains information about the beepers configured for use with the Beeper Interface, such as descriptions, beeper access numbers, and the last message sent to that beeper. The name of the Pager Master Definition file must be c9pgr_m.mdf, and the name of the Pager Master Database file must be c9pgr_m. Field Definitions: Pager ID ID identifying the pager to be notified Pager Description Description of who carries this pager, such as “Security” or “Hotel Manager”; up to 25 characters. Pager Access Number Number used to access paging service; up to 25 characters. Paging Application The name of the APM application using this paging record; such as C911; up to 4 characters. Last Pager Message The last message sent to paging device, up to 25 characters. The server fills this field automatically. Last Pager Result The response supplied by the paging interface, such as the page was successful; up to 25 characters. The server fills this field automatically. Use this pager Specifies whether or not this pager should be used; “0” means that this pager should not be used and “1” means that this pager should be used. Table 5-5 Pager Database Description Field Description Master Definition FileApplication Definition FileMaster Database Ty p e S i z eMin. Va l u eMax. Va l u eData Type Typical Entry Pager ID A 8 ASCII Pager Description A 25 ASCII Security Pager Access Number A 25 ASCII 800-555-1111 Paging Application A 4 ASCII C911 Last Pager Message A 25 ASCII 911: 7301 Last Pager Result A 25 ASCII Successful Use this pager N 1 0 2 Short Integer 1 (means yes)
Page 48NDA-30133 Revision 1.0 Database Requirements Conference 911 Installation Guide About the Station Database This database contains information about all relevant stations in the PBX. The name of the Station Master Definition file must be c9sta_m.mdf, and the name of the Station Master Database file must be c9sta_m. Field Definitions: Station The actual station number; this is the key field used in sorting. This field is cross- referenced with the Station field in the Customer database. PBX Index Identifies the PBX that controls this station; up to 2 digits. This field is cross-referenced with the PBX Index field in the PBX database. Tenant The tenant number associated with this station; up to 5 digits. Calling Number Identifies the telephone number associated with this station; up to 10 digits. This field is cross-referenced with Calling Telephone Number in the ALI database. Table 5-6 Station Database Description Field DescriptionMaster Definition FileApplication Definition FileMaster Database Type SizeMin. Va l u eMax. Va l u eData Type Typical Entry Station A 25 ASCII 3600 PBX Index N 2 0 99 Short Integer 0 Tenant N 5 0 99999 Short Integertenant associated in PBX Typ. 1 Calling Number N 10 0 Long Integer 972-555-1111
NDA-30133 Revision 1.0Page 49 Conference 911 Installation Guide Database Requirements About the Trunk Database This database contains information about the outgoing 911 trunk. It is organized by Station Name and configured as E9opdb. The name of the Trunk Master Definition file must be c9trk _m.mdf, and the name of the Trunk Master Database file must be c9trk_m. Field Definitions Trunk Index Code that identifies this trunk; up to 2 digits. PBX Index Index for this trunk record; up to 2 digits. Tenant Number Identifies the tenant number associated with this trunk; up to 5 digits. Class Identifies the class associated with this trunk; up to 5 digits. Table 5-7 Trunk Database Description Field Description Master Definition FileApplication Definition FileMaster Database Ty p e S i z eMin. Va l u eMax. Va l u eData Type Typical Entry Trunk Index N 2 1 99 Short Integer 2 PBX Index N 2 1 99 Long Integer 3 Tenant Number N 5 0 99999 Long Integer Class N 5 0 99999 Long Integer Route N 5 0 99999 Long Integer Trunk N 5 0 99999 Long Integer Conference Line A 25 ASCII Calling Station A 25 ASCII Calling Route N 5 0 99999 Long Integer Calling Trunk N 5 0 99999 Long Integer Agent Station on cnf callA25 ASCII Status-Trk, Caller & AgentA3 ASCII Monitor this TrunkA1 0 2 ASCII0 = No 1 = Yes
Page 50NDA-30133 Revision 1.0 Database Requirements Conference 911 Installation Guide Route Identifies the route associated with this trunk; up to 5 digits. Trunk The trunk number associated with this trunk; up to 5 digits. Conference Line The dedicated subline used to conference with the 911 caller and the PSAP; up to 25 characters. The Conference Line should be available on every agent’s D term. Calling Station Identifies the station of party calling 911; up to 25 characters. The server automatically fills this field. Calling Route Identifies the route being used by the party calling 911; up to 5 digits. The server automatically fills this field. Calling Trunk Identifies the route being used by the party calling 911 for calls originating over CCIS; up to 5 digits. The server automatically fills this field. Agent Station on cnf call Identifies the agent that is conferenced in to the 911 call and the PSAP; up to 25 characters. The server automatically fills this field. Status-Trk, Caller & Agent ASCII code that indicates the status of the parties connected to the call, such as the connection between the PSAP and the caller is idle. The server automatically fills this field. Monitor this Trunk Code that specifies whether or not this trunk is to be monitored; “0” means that this trunk is not monitored and “1” means that this trunk is monitored.
NDA-30133 Revision 1.0Page 51 Conference 911 Installation Guide Installing the C911 Client Chapter 6 Installing the C911 Client Overview This chapter provides step-by-step procedures to install and configure the C911 Client application. Descriptions and step-by-step instructions are found in the following sections of this chapter: The C911 Client software can be installed on the workstations used by C911 agents to assist them in processing emergency calls. This element can be installed on any workstation that is networked and connected to the C911 Server. For more information about the Web Server, see “Installing the Web Server” on page 28. Installing the C911 Client Use the following steps to install the C911 Client software: 1. Access the NEC UNIX OAI Applications site from your web browser through one of the following addresses: Enter your UAP name and your domain name. For example, if your UAP name is “myuap” and your domain name is “mydomain.com”, then enter “myuap.mydomain.com” to access the UNIX OAI Applications Page, as shown in Figure 6-1. Enter the IP Address of your UAP. For example, enter 143.101.192.16. Figure 6-1 NEC UNIX OAI Applications Installation Page
Page 52NDA-30133 Revision 1.0 Installing the C911 Client Conference 911 Installation Guide 2. Select Download Java1.2.2 Runtime Environment from the “Getting Help” section to install the Java Runtime Environment on your workstation. Your browser guides you through a series of prompts to install the Java Runtime Environment. Follow the prompts to complete the Java Runtime Environment installation program. After the Java Runtime Environment installation is complete, the NEC UNIX OAI Applications Installation Page is displayed. 3. Select the Conference 911 Client from the “Install OAI Apps From Web” section to begin installing the C911 Client. The Java Virtual Machine option dialog box is displayed. Figure 6-2 Java Virtual Machine option dialog box