NEC Conference 911 Installation Guide

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Conference 911 Installation Guide Installing the C911 Client
4. Select the I want to search my system for existing Virtual Machines option.
The Searching for VMs dialog box is displayed.
Figure 6-3   Searching for VMs dialog box
The installation program searches for installed virtual machines and displays 
the installed virtual machines in the window.
Select the pathname of the Java Virtual machine, then click OK. 
For example, select “c:\Program Files\JavaSoft\JRE\1.2\Bin\java.exe” to 
select the pathname of the Java Virtual Machine as shown in Figure 6-3 
above.
The application is installed to the default directory. A progress indicator in 
the browser window indicates how much of the installation is complete, as 
shown in Figure 6-4 on page 54. 
						

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Installing the C911 Client Conference 911 Installation Guide
Figure 6-4   Installing Application progress indicator
5. When the virtual machine installation is complete, as shown in Figure 6-5, 
click OK.
Figure 6-5   Installation Complete
The Welcome dialog box is displayed. 
						

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Conference 911 Installation Guide Installing the C911 Client
Figure 6-6   Welcome dialog box
6. Click Next.
The Choose Destination Directory dialog box is displayed
.
Figure 6-7   Choose Destination Directory dialog box 
						

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Installing the C911 Client Conference 911 Installation Guide
7. Do one of the following:
Type the desired pathname in the Primary Destination Directory field, then 
click Install.
Click Browse. 
The Primary Destination dialog box is displayed.
Figure 6-8   Primary Destination dialog box
Select the path from the available folders. Click OK when finished.
The dialog box closes and the Choose Destination Directory dialog box is 
displayed with the pathname in the Primary Destination Directory field.
Click Install to continue.
The application is installed to the chosen directory. A progress indicator 
shows how much of the installation is complete, as shown in Figure 6-4 on 
page 54.The pathname entered in the Primary Destination Directory 
field should not contain spaces. For example, do not enter the 
directory name “Program Files”. 
Warning! 
						

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Conference 911 Installation Guide Installing the C911 Client
Figure 6-9   Installing Files progress indicator
8. When the installation program is finished, the Installation Complete dialog box 
is displayed. 
Figure 6-10   Installation Complete dialog box 
						

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9. Click Finish. 
The C911 Client is now installed. Refer to the Conference 911 User Guide for more 
information about the C911 Client application. 
						

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Conference 911 Installation Guide Running the C911 Package
Chapter 7 Running the C911 Package
Overview
This chapter details how to test, initialize, and terminate the C911 system, in addition 
to the limitations of the applications.
Initializing C911 
C911 must be initialized through the APM Operations Menu according to instructions 
provided in the APM Operations Manual. Although each of the configured applications 
is initialized individually, the C911 Monitor should be initialized prior to the Agent 
Server. If the C911 Monitor is not running, all C911 agents are unable to log on until 
the Monitor is active.
Both the Agent Server and the C911 Monitor applications are non-CRT applications 
because they do not require the APM screen. These applications are initialized through 
the Non-CRT Application option on the APM Operations Menu. 
Note:The C911 Monitor and Agent Server applications should always remain running.
Terminating C911
Termination of any or all of the applications of C911 may be performed at any time 
according to instructions provided in the APM Operations Manual. If the C911 Monitor 
is terminated, all C911 agents will be notified that the “PBX Link” is down. Out of 
courtesy, anyone who is going to terminate C911, the C911 Monitor, or the Agent 
Server should alert users. 
						

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Testing C911
After installing and configuring the C911 system, you should perform tests to ensure 
that all C911 applications are functioning correctly. 
If the main NEAX2400 is using CCIS to get to another PBX, you can set up two or three 
trunks to be used for calls to a specific PBX or set of stations. The C911 Monitor 
application can then monitor these trunks instead of the real 911 trunks. Using this 
method, when a call is made over CCIS and these trunks are seized, this will simulate 
a 911 call to the PSAP.
Listed below are some suggested test cases for verifying the functionality of C911:
1. Local station calls 911 and hangs up.
2. Local station calls 911, the PSAP answers, then the caller hangs up.
3. Local station calls 911, the PSAP answers, then the PSAP hangs up.
4. Local station calls 911, the PSAP answers, the C911 agent answers, then the caller 
hangs up.
5. Local station calls 911, the PSAP answers, the C911 agent answers, then the C911 
agent hangs up.
6. Local station calls 911, the PSAP answers, the C911 agent answers, then the PSAP 
hangs up.
7. Local subline calls 911 and hangs up.
8. Local subline calls 911, the PSAP answers, then the caller hangs up.
9. Local subline calls 911, the PSAP answers, then the PSAP hangs up.
10. Local virtual calls 911 and hangs up.
11. Local virtual calls 911, the PSAP answers, then the caller hangs up.
12. Local virtual calls 911, the PSAP answers, then the PSAP hangs up.
13. CCIS station calls 911 and hangs up.
14. CCIS station calls 911, the PSAP answers, then the caller hangs up.
15. CCIS station calls 911, the PSAP answers, then the PSAP hangs up.
16. CCIS subline calls 911 and hangs up.
17. CCIS subline calls 911, the PSAP answers, then the caller hangs up.
18. CCIS subline calls 911, the PSAP answers, then the PSAP hangs up.
19. CCIS virtual calls 911 and hangs up.
20. CCIS virtual calls 911, the PSAP answers, then the caller hangs up.
21. CCIS virtual calls 911, the PSAP answers, then the PSAP hangs up. 
						

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Conference 911 Installation Guide Software Limitations
Appendix A Software Limitations
Overview
This section specifies the limitations and service conditions of the Conference 911 
system. 
Service Conditions
The following are some service conditions found in the C-911 applications.
Conferencing with C-911 agent is not available when an attendant console calls 
911.
Conferencing with C-911 agent is not available during a screened transfer to 
911. A Screened Transfer to 911 is a scenario where a party transfers another 
party to 911 number and the 911 trunk answers before the transferring party 
releases. The transferring party could be a station or attendant console.
Conferencing with C-911 agent is not available when the caller is from a remote 
PBX (e.g. CCIS call to 911 trunk)
Conferencing with C-911 agent is not available when the caller is a wireless 
phone.
In all of these cases, the C-911 agent screen will show the caller status, but no 
conferencing will take place. 
						

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