Ricoh Mp 6002 User Guide

							MessageCausesSolutions"You do not have a privilege
to use this function. This
operation has been
cancelled."The logged in user does not
have the privileges to
register programs or change
the paper tray settings.For details about how to set
permissions, see Security Guide
.
Messages during Direct print from a removable memory deviceMessageCausesSolutions"99: Error"This data cannot be printed.
The specified data is either
corrupt or not supported by
the Direct printing function
from removable memory
devices.Check that the data is valid. For details
about the kinds of data supported by
the Direct printing function from
removable memory devices, see
"Direct Printing from a Removable
Memory Device", Print
.
If printing does not start, contact your service representative.
• The contents of errors may be printed on the Configuration Page. Check the Configuration Page in conjunction with the error log. For details about how to print the Configuration Page, see "List / Test
Print", Print
.
Messages Displayed When Using the Scanner Function
This section describes likely causes of and possible solutions for the error messages that appear on the
control panel. If a message not described here appears, act according to the message.
MessageCausesSolutions"Authentication with the
destination has failed. Check
settings. To check the current
status, press [Scanned Files
Status]."The entered user name or
password was invalid.• Check that the user name and password are correct.
• Check that the ID and password for the destination folder are
correct.
• A password of 128 or more characters may not be
recognized.When Messages Are Displayed on the Control Panel
199      
						

							MessageCausesSolutions"Cannot communicate with
PC. Contact the
administrator."WSD (Device) protocol or
WSD (Scanner) protocol is
disabled.For details about how to enable or
disable the WSD protocol, see Security
Guide
.
"Cannot detect original size.
Select scan size."The original placed on the
exposure glass is a
nonstandard size.• Place the original correctly.
• Specify the scan size.
• When placing an original directly on the exposure glass, the lifting/
lowering action of the ADF
triggers the automatic original
size detection process. Lift the
ADF by 30 degrees or more."Cannot find the specified
path. Please check the
settings."The destination computer
name or folder name is
invalid.Check whether the computer name and
the folder name for the destination are
correct."Cannot find the specified
path. Please check the
settings."An antivirus program or a
firewall is preventing the
machine connecting to your
computer.• Antivirus programs and firewalls can prevent client computers from
establishing connection with this
machine.
• If you are using anti-virus software, add the program to theexclusion list in the application
settings. For details about how to
add programs to the exclusion
list, see the anti-virus software Help.
• To prevent a firewall blocking the connection, register the machine's
IP address in the firewall's IP address exclusion settings. For
details about the procedure for excluding an IP address, see your
firewall's Help."Cannot start scanning
because communication was
failed."Scan Profile is not set on the
client computer.Set Scan Profile. For details about how
to do this, see "Changing a Scan
Profile", Scan
.
10. Troubleshooting
200    
						

							MessageCausesSolutions"Cannot start scanning
because communication was
failed."The [Take no action] setting
has been selected on the
client computer, forcing the
client computer to remain
inactive when it receives
scan data.Open scanner properties, click the
[Events] tab, and then select [Start this
program] as the computer's response
on receipt of scan data. For details, see
your operating system's Help."Cannot start scanning.
Check the setting(s) on the
PC."The Scan Profile might be
incorrectly configured.Check the Scan Profile configuration."Cannot write on the
memory storage device.
Check the memory storage
device and machine
settings."The memory device is faulty,
or the file name contains a
character that cannot be
used.• Check to see if the memory device is defective.
• Check the memory device. It might be unformatted, or its
format might be incompatible with
this machine.
• Check the file name set at the time of scanning. For details about the
characters that can be used in file
names, see "Specifying the File
Name", Scan
.
"Cannot write on the
memory storage device
because remaining free
space is insufficient."The memory device is full
and scan data cannot be
saved. Even if the memory
device appears to have
sufficient free space, data
might not be saved if the
maximum number of files
that can be saved is
exceeded.• Replace the memory device.
• If the document is scanned as single-page or divided multiple
pages, data already written to the
memory device is saved as is.
Replace the memory device, and
then press [Retry] to save the
remaining data, or press [Cancel]
to redo the scan."Cannot write on the
memory storage device
because the device is write-
protected."The memory device is write-
protected.Unlock the write-protection on the
memory device.When Messages Are Displayed on the Control Panel
201   
						

							MessageCausesSolutions"Captured file exceeded
max. number of pages per
file. Cannot send the
scanned data."The maximum number of
pages per file has been
exceeded.Reduce the number of pages in the
transmitted file, and then resend the
file. For details about the maximum
number of pages per file, see "Storage
Function", Scan
.
"Connection with LDAP
server has failed. Check the
server status."A network error has
occurred and connection
has failed. Try the operation
once more.• Try the operation again. If the message is still shown, the
network may be busy.
• Check that the correct settings for LDAP server are listed in
[Administrator Tools] of [System
Settings]. For details about LDAP
server, see "Programming the
LDAP server", Connecting the
Machine/ System Settings
.
"Could not send the data
because the PC timed out
before it was sent."A time out occurred when
using WSD Scanner. Time
outs occur when too much
time passes between
scanning an original and
sending its data. The
followings are likely causes
of time outs:
• Too many originals per set.
• Misfed originals.
• Transmission of other jobs.• Reduce the number of originals,and then scan again.
• Remove any misfed original, and then scan again.
• Use Scanner Journal to check there are no jobs awaiting
transmission, and then scan
again."Entered user code is not correct. Please re-enter."You have entered an
incorrect user code.Check the authentication settings, and
then enter a correct user code.10. Troubleshooting
202    
						

							MessageCausesSolutions"Exceeded max. E-mail size.
Sending E-mail has been
cancelled. Check [Max. E-
mail Size] in Scanner
Features."The file size per page has
reached the maximum e-
mail size specified in
[Scanner Features].Change the facsimile features settings
as follows:
• Increase the e-mail size limit in [Max. E-mail Size].
• Change the [Divide & Send E- mail] setting to [Yes (per Page)] or
[Yes (per Max. Size)]. For details
about these settings, see "Send
Settings", Scan
.
"Exceeded max. No. of
results to display. Max.: n"
(A figure is placed at n.)Search results have
exceeded the max.
displayable number.Search again after changing the
search conditions."Exceeded max. data
capacity. Check scanning
resolution, then press Start
key again."The scanned data exceeded
maximum data capacity.Specify the scan size and resolution
again. Note that it may not be possible
to scan very large originals at a high
resolution. For details about the settings
for scan function, see "Relationship
between Resolution and Scan Size",
Scan
.
"Exceeded max. data
capacity. Check the
scanning resolution, then
reset original(s)."The scanned original
exceeded maximum data
capacity.Specify the scan size and resolution
again. Note that it may not be possible
to scan very large originals at a high
resolution. For details about the settings
for scan function, see "Relationship
between Resolution and Scan Size",
Scan
.
"Exceeded max. number of
alphanumeric characters for
the path."The maximum number of
specifiable alphanumeric
characters in a path has
been exceeded.The maximum number of characters
which can be entered for the path is
256. Check the number of characters
you entered, and then enter the path
again.When Messages Are Displayed on the Control Panel
203     
						

							MessageCausesSolutions"Exceeded max. number of
alphanumeric characters."The maximum enterable
number of alphanumeric
characters has been
exceeded.Check the maximum number of
characters which can be entered, and
then enter it again. For details about
the maximum enterable number of
characters, see "Values of Various Set
Items for Transmission/Storage /
Delivery Function", Scan
.
"Exceeded max. number of
files which can be sent at the
same time. Reduce the
number of the selected files."The number of files
exceeded the maximum
number possible.Reduce the number of files, and then
send them again."Exceeded max. number of
files which can be used in
Document Server at the
same time."The maximum number of
files that can be stored in the
Document Server has been
exceeded.Check the files stored by the other
functions, and then delete unneeded
files. For details about how to delete
files, see "Deleting Stored Documents",
Copy/ Document Server
.
"Exceeded max. number of
pages per file. Do you want
to store the scanned pages
as 1 file?"The file being stored has
exceeded the maximum
number of pages for one file.Specify whether to store the data or
not. Scan the pages that were not
scanned, and then store them as a new
file. For details about storing files, see
"Storing and Saving the Scanned
Documents", Scan
.
"Exceeded max. number of
standby files. Try again after
the current file is sent."The maximum number of
standby files was exceeded.There are 100 files waiting in the
sending queue for e-mail, Scan to
Folder, or delivery functions. Wait until
files have been sent."Exceeded max. number of
stored files. Cannot send the
scanned data as capturing
files is unavailable."Too many files are waiting to
be delivered.Try again after they have been
delivered."Exceeded max. page
capacity per file. Press
[Send] to send the scanned
data, or press [Cancel] to
delete."The number of scanned
pages exceeded the
maximum page capacity.Select whether to send the data that
has already been scanned.10. Troubleshooting
204     
						

							MessageCausesSolutions"Exceeded max. page
capacity per file. Press
[Write] to write the scanned
data to the memory storage
device, or press [Cancel] to
delete."The scan could not be
completed because the
maximum number of pages
that can be scanned by this
machine was exceeded
during writing to the memory
device.Reduce the number of documents to be written to the memory device, and then
try again."Exceeded maximum
number of file to store.
Delete all unnecessary files."Too many files are waiting to
be delivered.Try again after they have been
delivered."Exceeded time limit for
LDAP server search. Check
the server status."A network error has
occurred and connection
has failed.• Try the operation again. If the message is still shown, the
network may be busy.
• Check that the correct settings for LDAP server are listed in
[Administrator Tools] of [System
Settings]. For details about LDAP
server, see "Programming the
LDAP server", Connecting the
Machine/ System Settings
.
"LDAP server authentication
has failed. Check the
settings."The user name and
password differ from those
set for LDAP Authentication.For details about LDAP Authentication,
see Security Guide
.
"Memory is full. Cannot
scan. The scanned data will
be deleted."Because of insufficient hard
disk space, the first page
could not be scanned.Try one of the following measures:
• Wait for a while, and then retry the scan operation.
• Reduce the scan area or scanning resolution. For details about
changing scan area and scanning
resolution, see "Scan Settings" of
Various Scan Settings, Scan
.
• Delete unneeded stored files. For details about how to delete stored
files, see "Deleting a Stored File",
Scan
.
When Messages Are Displayed on the Control Panel
205      
						

							MessageCausesSolutions"Memory is full. Do you
want to store scanned file?"Because there is not enough
free hard disk space in the
machine for storing in the
Document Server, only some
of the pages could be
scanned.Specify whether to use the data or not."Memory is full. Press [Write]
to write the current scanned
data to the memory storage
device, or press [Cancel] to
delete."The scan could not be
completed because there
was insufficient hard disk
memory at the time of saving
to the memory device.Select whether or not to save the
scanned document to the memory
device."Memory is full. Scanning
has been cancelled. Press
[Send] to send the scanned
data, or press [Cancel] to
delete."Because there is not enough
free hard disk space in the
machine for delivering or
sending by e-mail while
storing in the Document
Server, only some of the
pages could be scanned.Specify whether to use the data or not."Memory storage device not
detected. Insert the device."There is no memory device
inserted.Insert a memory device, or check to
see whether the memory device is
properly inserted in the media slot."No paper. Load paper of
one of the following sizes."No paper is set in the
specified paper tray.Load paper of the sizes listed in the
message. For details about loading
paper, see "Loading Paper", Paper
Specifications and Adding Paper
.
10. Troubleshooting
206   
						

							MessageCausesSolutions"Original(s) is being
scanned for a different
function."A function of the machine
other than the Scanner
function is being used such
as the Copier function.Cancel the job that is being processed.
For example, press [Exit], and then
press the [Home] key. Next, press the
[Copier] icon on the [Home] screen,
and then press the [Stop] key. When
the message "The Stop key has been
pressed, copying, and also other print
jobs that were being processed and
which could be stopped, have been
suspended. To continue copying and
printing press [Continue], to cancel
copying press [Cancel Copying]. To
delete other suspended jobs press [Job
List]." appears, press [Cancel
Copying]."Output buffer is full.
Sending the data has been
cancelled. Please try again
later."Too many jobs are in
standby state, and sending
was canceled.Retry sending after sending jobs in
standby state completes."SMTP authentication E-mail
address and Administrator
E-mail address mismatch."The SMTP authentication e-
mail address and the
administrator's e-mail
address do not match.For details about how to set SMTP
authentication, see "File Transfer",
Connecting the Machine/ System
Settings
.
"Scanner journal is full.
Please check Scanner
Features.""Print & Delete Scanner
Journal" in [Scanner
Features] is set to [Do not
Print: Disable Send], and
Scanner Journal is full.Print or delete Scanner Journal. For
details about Scanner Features, see
"General Settings", Scan
.
"Selected file is currently in
use. File name cannot be
changed."You cannot change the
name of a file whose status
is "Waiting..." or that is
being edited with
DeskTopBinder.Cancel transmission ("Waiting..." status
cleared) or the DeskTopBinder setting,
and then change the file name.When Messages Are Displayed on the Control Panel
207    
						

							MessageCausesSolutions"Selected file is currently in
use. Password cannot be
changed."You cannot change the
password of a file whose
status is "Waiting..." or that is
being edited with
DeskTopBinder.Cancel transmission ("Waiting..." status
cleared) or the DeskTopBinder setting,
and then change the password."Selected file is currently in
use. User name cannot be
changed."You cannot change the
sender's name whose status
is "Waiting..." or that is
being edited with
DeskTopBinder.Cancel transmission ("Waiting..." status
cleared) or the DeskTopBinder setting,
and then change the user name."Sending the data has
failed. The data will be
resent later."A network error has
occurred and a file was not
sent correctly.Wait until sending is retried
automatically after the preset interval. If
sending fails again, contact your
administrator."Some invalid destination(s)
contained. Do you want to
select only valid
destination(s)?"The specified group contains
e-mail destinations and Scan
to Folder destinations, either
of which are incompatible
with the specified
transmission method.In the message that appears at each
transmission, press [Select]."Some of selected files are
currently in use. They could
not be deleted."You cannot delete a file
which is waiting to be
transmitted ("Waiting..."
status displayed) or whose
information is being
changed with
DeskTopBinder.Cancel transmission ("Waiting..." status
cleared) or the DeskTopBinder setting,
and then delete the file."Some page(s) are near
blank. To cancel, press the
Stop key."The first page of the
document is almost blank.The original's blank side might have
been scanned. Be sure to place your
originals correctly."The entered file name
contains invalid character(s).
Enter the file name again
using any of the following 1
byte characters. " 0 to 9 ", "
A to Z ", " a to z ", " . - _""The file name contains a
character that cannot be
used.Check the file name set at the time of
scanning. For details about characters
that can be used in file names, see
"Specifying the File Name", Scan
.
10. Troubleshooting
208