Ricoh Mp 6002 User Guide

							MessageCausesSolutions"The entered file name
contains invalid character(s).
Enter the file name again
using any of the following 1
byte characters. " 0 to 9 ", "
A to Z ", " a to z ", " . - _""The file name contains a
character that cannot be
used.Check the file name specified at the
time of scanning. The file name
specified in the Sending Scan Files to
Folders function cannot contain the
following characters:
\ / : * ? " < > |
The file name cannot start or end with a
period "."."The selected file(s)
contained file(s) without
access privileges. Only
file(s) with access privileges
will be deleted."You have tried to delete files
without the authority to do
so.To check your access permission for
stored documents, or to delete a
document you do not have permission
to delete, see Security Guide
.
"Transmission has failed.
Insufficient memory in the
destination hard disk. To
check the current status,
press [Scanned Files
Status]."Transmission has failed.
There was not enough free
space on the hard disk of the
SMTP server, FTP server, or
client computer at the
destination.Allocate sufficient space."Transmission has failed. To
check the current status,
press [Scanned Files
Status]."While a file was being sent,
a network error occurred
and the file could not be sent
correctly.If the same message appears again
after scanning again, the cause could
be a mixed network, or else network
settings were changed during WSD
scanner transmission. For details about
network error, contact your
administrator.When Messages Are Displayed on the Control Panel
209   
						

							MessageCausesSolutions"Updating the destination list
has failed. Try again?"A network error has
occurred.• Check whether the server is connected.
• Antivirus programs and firewalls can prevent client computers from
establishing connection with this
machine.
• If you are using anti-virus software, add the program to theexclusion list in the application
settings. For details about how to
add programs to the exclusion
list, see the anti-virus software Help.
• To prevent a firewall blocking the connection, register the machine's
IP address in the firewall's IP address exclusion settings. For
details about the procedure for excluding an IP address, see your
firewall's Help."Updating the destination
list... Please wait. Specified
destination(s) or sender's
name has been cleared."A specified destination or
sender's name was cleared
when the destination list in
the delivery server was
updated.Specify the destination or sender's
name again."Updating the destination
list... Please wait. Specified
destination(s) or sender's
name has been cleared."The destination list is being
updated from the network
using Web Image Monitor.Wait until the message disappears. Do
not switch off the power while this
message is displayed. Depending on
the number of destinations to be
updated, there may be some delay
before you can resume operation.
Operations are not possible while this
message is displayed."You do not have the
privileges to use this
function."The logged in user name
does not have permission for
the selected function.For details about how to set
permissions, see Security Guide
.
10. Troubleshooting
210   
						

							MessageCausesSolutions"Exceeded max. data
capacity."
"Check the resolution and
the ratio and then press the
Start key again."The data being scanned is
too large for the scale ratio
specified in [Specify Size].Reduce the resolution or [Specify Size]
value, and then try to scan the original
again."The size of the scanned
data is too small."
"Check the resolution and
the ratio and then press the
Start key again."The data being scanned is
too small for the scale ratio
specified in [Specify Size].Specify a higher resolution or a large
size in [Specify Size], and then try to
scan the original again."Not all of the image will be
scanned."If the scaling factor specified
in [Specify Reproduction
Ratio] is too large, part of
the image may be lost.Reduce the scaling factor in [Specify
Reproduction Ratio], and then try to
scan the original again.
If displaying the entire image is not
necessary, press the [Start] key to start
scanning with the current scaling
factor."Not all of the image will be
scanned."Using [Specify Reproduction
Ratio] to scale down a large
document may cause part of
the image to be lost.Specify a large size in [Specify Size],
and then try to scan the original again.
If displaying the entire image is not
necessary, press the [Start] key to start
scanning with the current scaling
factor."Check original's
orientation."Documents may sometimes
not be scanned depending
on a combination of items
such as the specified scaling
factor and document size.Change the orientation of the original,
and then try to scan the original again."The PDF Digital Signature's
device certificate has
expired. The file cannot be
sent."The device certificate (PDF
with digital signature) has
expired.A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide
.
When Messages Are Displayed on the Control Panel
211   
						

							MessageCausesSolutions"XXX cannot be YYY
because the PDF Digital
Signature's device certificate
is not currently valid."
(XXX and YYY indicate the
user action.)The device certificate (PDF
with digital signature) has
expired.A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide
.
"The PDF Digital Signature's
device certificate is invalid.
The file cannot be sent."There is no device certificate
(PDF with digital signature)
or the certificate is invalid.A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide
.
"XXX cannot be YYY
because there is a problem
with the PDF Digital
Signature's device
certificate. Check the device
certificate."
(XXX and YYY indicate the
user action.)There is no device certificate
(PDF with digital signature)
or the certificate is invalid.A new device certificate (PDF with
digital signature) must be installed. For
details about how to install a device
certificate (PDF with digital signature),
see Security Guide
.
"XXX cannot be YYY
because there is a problem
with the device certificate
used for the S/MIME
signature. Check the device
certificate."
(XXX and YYY indicate the
user action.)There is no device certificate
(S/MIME) or the certificate
is invalid.A new device certificate (S/MIME)
must be installed. For details about
how to install a device certificate (S/
MIME), see Security Guide
.
"XXX cannot be YYY
because the device
certificate used for the S/
MIME signature is not
currently valid."
(XXX and YYY indicate the
user action.)The device certificate (S/
MIME) has expired.A new device certificate (S/MIME)
must be installed. For details about
how to install a device certificate (S/
MIME), see Security Guide
.
10. Troubleshooting
212       
						

							MessageCausesSolutions"Transmission cannot be
performed because the
certificate used for the S/
MIME signature is not
currently valid."The device certificate (S/
MIME) has expired.A new device certificate (S/MIME)
must be installed. For details about
how to install a device certificate (S/
MIME), see Security Guide
.
"The destination cannot be
selected because its
certificate is not currently
valid."The user certificate
(destination certificate) has
expired.A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide
.
"The group destination
cannot be selected because
it contains a destination with
a certificate that is not
currently valid."The user certificate
(destination certificate) has
expired.A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide
.
"Transmission cannot be
performed because the
certificate for encryption is
not currently valid."The user certificate
(destination certificate) has
expired.A new user certificate must be installed.
For details about the user certificate
(destination certificate), see Security
Guide
.
When Messages Are Displayed on the Control Panel
213      
						

							When Messages Are Displayed on Your
Computer Screen
Messages Displayed When Using the Scanner Function
This section describes likely causes of and possible solutions for the main error messages displayed on
the client computer when using the TWAIN driver. If a message not described here appears, act
according to the message.
MessageCausesSolutions"Any of Login User Name,
Login Password or Driver
Encryption Key is incorrect."The entered login user
name, password, or driver
encryption key was invalid.Check your login user name, login
password, or driver encryption key,
and then enter them correctly. For
details about login user name, login
password, and driver encryption key,
see Security Guide
.
"Authentication succeeded.
However, the access
privileges for scanner
function has been denied."The logged in user name
does not have permission for
scanner function.For details about how to set
permissions, see Security Guide
.
"Call Service"
"Please call your service
representative."An unrecoverable error has
occurred in the machine.Contact your service representative."Cannot add any more
scanning mode."The maximum number of
registerable scan modes has
been exceeded.The maximum number of modes that
can be stored is 100. Delete unneeded
modes."Cannot connect to the
scanner. Check the network
Access Mask settings in User
Tools."An access mask is set.For details about an access mask,
contact your administrator.10. Troubleshooting
214    
						

							MessageCausesSolutions"Cannot detect the paper
size of the original. Specify
the scanning size."The set original was
misaligned.• Place the original correctly.
• Specify the scan size.
• When placing an original directly on the exposure glass, the lifting/
lowering action of the ADF
triggers the automatic original
size detection process. Lift the
ADF by 30 degrees or more."Cannot find "XXX" scanner
used for the previous scan.
"YYY" will be used instead."
("XXX" and "YYY" indicate
scanner names.)The main power switch of
the previously used scanner
is not set to "On".Check whether the main power switch
of the scanner used for the previous
scan is turned on."Cannot find "XXX" scanner
used for the previous scan.
"YYY" will be used instead."
("XXX" and "YYY" indicate
scanner names.)The machine is not
connected to the network
correctly.• Check that the previously used scanner is connected to the
network correctly.
• Cancel the personal firewall of the client computer. For details
about firewall, see Windows
Help.
• Use an application such as telnet to make sure SNMPv1 or
SNMPv2 is set as the machine's
protocol. For details about how to
check this, see "Remote
Maintenance Using telnet",
Connecting the Machine/ System
Settings
.
• Select the scanner used for the previous scan.
"Cannot specify any more
scanning area."The maximum number of
registerable scan areas has
been exceeded.The maximum number of scanning
areas that can be stored is 100. Delete
unneeded scanning areas.When Messages Are Displayed on Your Computer Screen
215   
						

							MessageCausesSolutions"Clear Misfeed(s) in ADF."A paper misfeed has
occurred inside the ADF.• Remove jammed originals, and then insert them again. For details
about jammed paper, see
"Removing Jammed Paper",
Troubleshooting
.
• When a misfeed occurs, replace the jammed originals.
• Check whether the originals are suitable to be scanned by the
machine.
"Communication error has
occurred on the network."A communication error has
occurred on the network.Check whether the client computer can
use the TCP/IP protocol."Error has occurred in the
scanner driver."An error has occurred in the
driver.• Check whether the network cable is connected correctly to the client
computer.
• Check whether the Ethernet board of the client computer is
recognized correctly by
Windows.
• Check whether the client computer can use the TCP/IP
protocol."Error has occurred in the
scanner."The application-specified
scan conditions have
exceeded the setting range
of the machine.Check whether the scanning settings
made with the application exceed the
setting range of the machine."Fatal error has occurred in
the scanner."An unrecoverable error has
occurred on the machine.An unrecoverable error has occurred
in the machine. Contact your service
representative."Insufficient memory. Close
all other applications, then
restart scanning."Memory is insufficient.• Close all the unnecessary applications running on the client
computer.
• Uninstall the TWAIN driver, and then reinstall it after restarting the
computer.10. Troubleshooting
216   
						

							MessageCausesSolutions"Insufficient memory. Reduce
the scanning area."Scanner memory is
insufficient.• Reset the scan size.
• Lower the resolution.
• Set with no compression. For details about the settings, see
TWAIN driver Help.
The problem may be due to the
following cause:
• Scanning cannot be performed if large values are set for brightness
when using halftone or high
resolution. For details about the
relationship between scan
settings, see "Relationship
between Resolution and Scan
Size", Scan
.
• If a misfeed occurs, you might not scan an original. Remove the
misfeed, and then scan the
original again.
"Invalid Winsock version.
Please use version 1.1 or
higher."You are using an invalid
version of Winsock.Install the operating system of the
computer or copy Winsock from the
operating system CD-ROM."No User Code is registered.
Consult your system
administrator."Access is restricted with user
codes.For details about user code
authentication, see Security Guide
.
"No response from the
scanner."The machine or client
computer is not connected to
the network correctly.• Check whether the machine or client computer is connected to
the network correctly.
• Disable the client computer's own firewall. For details about firewall,
see Windows Help."No response from the
scanner."The network is crowded.Wait for a while, and then try to
reconnect.When Messages Are Displayed on Your Computer Screen
217    
						

							MessageCausesSolutions"Scanner is in use for other
function. Please wait."A function of the machine
other than the Scanner
function is being used such
as the Copier function.• Wait for a while, and then reconnect.
• Cancel the job that is being processed. For example, press
[Exit], and then press the [Home]
key. Next, press the [Copier] icon
on the [Home] screen, and then
press the [Stop] key. When the
message "The Stop key has been
pressed, copying, and also other
print jobs that were being
processed and which could be
stopped, have been suspended.
To continue copying and printing
press [Continue], to cancel
copying press [Cancel Copying].
To delete other suspended jobs
press [Job List]." appears, press
[Cancel Copying]."Scanner is not available on
the specified device."The TWAIN scanner function
cannot be used on this
machine.Contact your service representative."Scanner is not available.
Check the scanner
connection status."The machine's main power
switch is off.Turn on the main power switch.10. Troubleshooting
218