Sharp AR M165E User Manual

							19
BEFORE USING THE PRODUCT
1
Special paper
Follow these guidelines when using special paper.
Use SHARP recommended transparency film and label sheets. Using other than SHARP recommended paper 
may result in misfeeds or smudges on the output.
There are many varieties of special paper available on the market, and some cannot be used with this machine. 
Before using special paper, contact your authorised service representative.
Before using other than SHARP recommended paper, make a test copy to see if the paper is suitable.
LOADING PAPER
Make sure that the machine is not copying or printing, and then follow these steps to load paper.
Loading paper in a tray
1Gently lift and pull out the paper tray.
If you are adding the same size 
of paper, go to step 3. If you are 
loading a different size of paper, 
go to the next step.
2Adjust the plates in the tray to the 
length and width of the paper.
The plate A is a slide-type 
guide. Grasp the locking knob 
on the guide and slide the 
guide to the indicator line of 
the paper to be loaded.
The plate B is an insert-type 
guide. Remove it and then 
insert it at the indicator line of 
the paper to be loaded.
When using 11 x 17 sized 
paper store the plate B in the 
slot at the left front of the 
paper tray.
3Push the pressure plate down.
Push the centre of the pressure 
plate down until it locks into 
place.
4Fan the paper.
Fan the paper well before 
loading it. If the paper is not 
fanned, double-feeds or 
misfeeds may occur.
5Place the paper in the tray.
6Push the paper tray back in.
Push the upper paper tray in 
completely.
Plate B
Plate A
Do not load paper higher than the line on 
the tray (up to 250 sheets).
Make sure that the paper fits under the 
tab on the right side of the tray.
Make sure the stack of paper is straight 
before loading it. When adding paper, 
take the remaining paper out and combine 
it into a single stack with the new paper.
If the size of the loaded paper is different 
from the size shown in the display, be sure 
to follow the procedure in CHANGING THE 
PAPER SIZE SETTING OF A TRAY (page 
21) to change the paper size setting of the 
tray.
Note
Note
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BEFORE USING THE PRODUCT
Loading paper in the bypass tray
1Open the bypass tray.
Pull out the bypass tray 
extension to load B4 and A3 
(8-1/2 x 14 and 11 x 17) size 
paper.
2Set the bypass tray guides to the 
paper width.
3Insert the copy paper (print side 
down) all the way into the bypass tray.
Make sure that the print side of 
the paper is face down.
To prevent a misfeed, verify 
once more that the bypass tray 
guides are adjusted to the width 
of the paper.
Important points when inserting 
paper in the bypass tray
Up to 100 sheets of standard copy paper can be set 
in the bypass tray.
Be sure to place A6 and B6 (5-1/2 x 8-1/2) size 
paper and envelopes horizontally as shown in the 
following diagram.
When loading envelopes, make sure that they are 
straight and flat and do not have loosely glued 
construction flaps (not the closure flap).
Special papers except SHARP recommended 
transparency film, labels, and envelopes must be fed 
one sheet at a time through the bypass tray.
When adding paper, first remove any paper 
remaining in the tray, combine it with the paper to be 
added and then reload as a single stack. The paper 
to be added must be the same size and type as the 
paper already in the tray.
Do not use paper that is smaller than the original. 
This may cause smudges or unclean images.
Do not use paper that has already been printed on 
by a laser printer or plain paper fax machine. This 
may cause smudges or unclean images. 
Envelopes
Do not use the following envelopes, as misfeeds will 
occur.
Envelopes with metal tabs, clasps, strings, holes, or 
windows.
Envelopes with rough fibers, carbon paper, or glossy 
surfaces.
Envelopes with two or more flaps.
Envelopes with tape, film, or paper attached to the 
flap.
Envelopes with a fold in the flap.
Envelopes with glue on the flap to be moistened for 
sealing.
Envelopes with labels or stamps.
Envelopes that are slightly inflated with air.
Envelopes with glue protruding from the seal area.
Envelopes with part of the seal area peeled off.
If you loaded paper in the bypass tray, press 
the [PAPER SELECT] key to select the 
bypass tray.Note
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BEFORE USING THE PRODUCT
1
CHANGING THE PAPER SIZE SETTING OF A TRAY
If the size of the loaded paper is different from the size shown in the display, follow the steps below to change the 
paper size setting of the tray.
The paper size setting cannot be changed during copying, printing, fax printing (when the fax option is installed), or 
interrupt copying, or when a misfeed has occurred. However, if the machine is out of paper or out of toner, the paper 
size setting can be changed during copying, printing, and fax printing.
See PAPER (page 18) for information on the specifications for the types and sizes of paper that can be loaded in 
the paper trays.
The paper size cannot be set for the bypass tray.
1Press the [SPECIAL FUNCTION] key.
The special function 
screen will appear.
The screen shown above is the copy mode screen.
2Press the [ ] or [ ] key to select 
PAPER SIZE SET.
3Press the [OK] key.
The paper size setting 
screen will appear.
4Press the [ ] or [ ] key to select the 
paper tray for which the paper size is 
being changed.
Example: Tray 2
5Press the [ ] key.
The cursor moves to the 
paper size selection 
position on the right.
6Press the [ ] or [ ] key to select the 
paper size.
Example: Selecting B4 size
To change the size of another paper tray, press the 
[ ] key and then repeat steps 4 to 6.
7Press the [OK] key.
A message asking you to 
confirm the new paper size 
setting will appear.
8Press the [OK] key.
The selected paper size will be 
stored and the display will 
return to the base screen.
: Shows tray 1.
: Shows tray 2.
For the paper trays and tray numbers, see 
PAPER on page 18.
2-SIDED
COPY
SPECIAL FUNCTION
ACC. DUPLEX SCAN
 SPECIAL FUNCTION
  SPECIAL MODES
  ORIG. SIZE ENTER
  PAPER SIZE SET
  DISPLAY CONTRAST
GH
PQR
2-SIDED
COPY
SPECIAL FUNCTION
 SPECIAL FUNCTION
  SPECIAL MODES
  ORIG. SIZE ENTER
  PAPER SIZE SET
  DISPLAY CONTRAST
GHI
OKBACK
 PAPER SIZE SET
   A4        A3
   A3        B4
             A4
             A4R
Note
 PAPER SIZE SET
   A4       A3
   A3       B4
            A4
            A4R
Affix the paper size label for the paper size 
selected in step 6 to the label position on the 
right end of the tray.
 PAPER SIZE SET
   A4        A3
   A3        B4
             A4
             A4R
 PAPER SIZE SET
   A4        A3
   A3        B4
             A4
             A4R
OK
OK
Note
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BEFORE USING THE PRODUCT
DISABLING (ENABLING) AUTO TRAY SWITCHING
When auto tray switching is enabled and paper runs out during copying or printing, the job will continue using paper 
from a different tray if that tray has the same size of paper in the same orientation. (This function does not operate 
when using the bypass tray or when a fax is being printed.) This function has been enabled at the factory. If you 
prefer to disable the function, follow the steps below.
1Press the [SPECIAL FUNCTION] key.
The special function 
screen will appear.
The above screen appears in copy mode.
2Select PAPER SIZE SET with the [ ] 
or [ ] key.
3Press the [OK] key.
The paper size setting 
screen will appear.
4Press the [ ] key repeatedly until 
AUTO TRAY SWITCHING appears.
Move the cursor to the lowest tray and then press the 
[ ] key again. The above screen will appear.
5Press the [OK] key.
When a checkmark does not appear in the checkbox, 
the auto tray switching function will not operate.
6Press the [ ] key.
You will return to the 
paper size setting screen.
To re-enable auto tray switching, press the [OK] key in 
the screen of step 5 so that a checkmark appears.
2-SIDED
COPY
SPECIAL FUNCTION
ACC. DUPLEX SCAN
 SPECIAL FUNCTION
  SPECIAL MODES
  ORIG. SIZE ENTER
  PAPER SIZE SET
  DISPLAY CONTRAST
GH
PQR
2-SIDED
COPY
SPECIAL FUNCTION
 SPECIAL FUNCTION
  SPECIAL MODES
  ORIG. SIZE ENTER
  PAPER SIZE SET
  DISPLAY CONTRAST
GHI
OKBACK
 PAPER SIZE SET
   A4        A3
   A3        B4
             A4
             A4R
 PAPER SIZE SET
   AUTO TRAY
   SWITCHING
OK PAPER SIZE SET
   AUTO TRAY
   SWITCHING
 PAPER SIZE SET
   A4        A3
   A3        B4
             A4
             A4R
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1
AUDITING MODE
When auditing mode is enabled, a count is kept of the pages printed by each account. The page counts can be 
viewed in the display.
This function is enabled in the key operator programs. (For the counts in copy, print, and scan modes, see page 79. 
For the counts in fax mode, see the Operation manual (for facsimile) that accompanies the optional facsimile 
expansion kit.)
NUMBER OF ACCOUNTS IN AUDITING MODE
USING AUDITING MODE
When auditing mode is turned on, the account number entry screen is displayed. Enter your account number 
(five-digit identification number) as explained below before performing a copy, fax, or scan operation.
1Enter your account number (five 
digits) with the numeric keys.
As the account number is entered, the hyphens (-) 
change to asterisks ( ). If you enter an incorrect 
digit, press [C] key and re-enter the correct digit.
When a valid account number is entered, the current 
count of the account will appear in the message 
display of the base screen. After 6 seconds (factory 
default setting), the base screen appears. (Page 18)
* In copy mode and print mode, the number of sheets 
remaining until the limit is reached is also shown if 
ACCOUNT LIMIT (page 81) is enabled in the key 
operator programs.
Example: Copy mode
2When the copy job is finished, press 
the [ACC.#-C] key ( ).
If you are performing an 
interrupt copy job (page 63) 
when auditing mode is enabled, 
be sure to press the 
[INTERRUPT] key ( ), [CA] 
key, or [ACC.#-C] key ( ) 
when finished to exit interrupt 
mode.
ModeNumber of accountsRemarks
(1)Same for copy, print, 
and scan modes50 maximumCopying, printing, and scanning counts are managed 
under one account number.
(2)Fax 50 maximum Fax counts are managed under one account number.
The same account number can be assigned to (1) and (2).Note
Enter your account
number.
 ACCOUNT #:----- 
˚˚˚˚˚
ABC DEF
JKL GHI MNO
TUV PQRS WXYZ
@.-_FUNCTION
ACC. #-CREAD-END
OKEnter your account
number.
 ACCOUNT #:  ---
COPIES MADE:000,000 
  REMAINING:050,000
     
 100%
   A4
AUTO
AUTO
If you enter a account number for copy 
mode that has also been programmed for 
fax mode, you can change to fax mode 
after completing the copy operation and 
continue with the fax operation without 
re-entering your account number.
If you enter an account number for copy 
mode that has not been programmed for 
fax mode, enter your account number for 
fax mode after you press the [FAX] key to 
change to fax mode.
If an invalid account number is entered in 
step 1, the account number entry screen 
reappears.

When ACC. # SECURITY (page 81) in 
the key operator programs is enabled, a 
warning message will appear and operation 
will not be permitted for 1 minute if an 
invalid account number is entered 3 times 
in a row.
Note
@.-_FUNCTION
ACC. #-CREAD-E
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2
TROUBLESHOOTING AND 
MAINTENANCE
This chapter explains general troubleshooting and maintenance procedures such as removing misfeeds, replacing 
the toner cartridge, and cleaning the machine, as well as troubleshooting for the copy function. For troubleshooting 
for the fax function, printer function, and scanner function, see the respective manuals for each function.
TROUBLESHOOTING
MACHINE/COPYING PROBLEMS
The machine does not operate. ................................................................................................................. 25
Power is on but copying is not possible. .................................................................................................... 25
Copies are too dark or too light. ................................................................................................................. 25
Text is not clear in a copy. ......................................................................................................................... 25
Blank copies............................................................................................................................................... 25
The paper size used for the copy is different from the selected paper size (part of the image is cut off or 
too much of the page is blank). .................................................................................................................. 26
 
Wrinkles appear in the paper or the image disappears in places. ............................................................. 26
Paper misfeed. ........................................................................................................................................... 26
The original size is not automatically selected or the copy is not made on paper that matches the size 
of the original. ............................................................................................................................................ 27
Copies are smudged or dirty. ..................................................................................................................... 27
White or black lines appear on copies. ...................................................................................................... 27
A trays paper size setting cannot be set. .................................................................................................. 27
A copy job stops before it is finished.......................................................................................................... 27
Scanning of the original stops before it is completed................................................................................. 27
A light in the room flickers. ......................................................................................................................... 27
INDICATORS AND DISPLAY MESSAGES ......................................28
REMOVING MISFEEDS ....................................................................29
REPLACING THE TONER CARTRIDGE..........................................35
CHECKING THE TOTAL OUTPUT COUNT .....................................36
CLEANING THE MACHINE ..............................................................37
ADJUSTING THE DISPLAY CONTRAST ........................................39
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2
TROUBLESHOOTING
MACHINE/COPYING PROBLEMS
Check the following troubleshooting list before requesting service as many problems can be fixed by the user. If you 
are unable to solve the problem by checking the list, turn off the power switch, unplug the power cord.
Problems related to general use of the machine and copying are described below.
If a problem occurs in printer or scanner mode, see the Operation manual (for printer and scanner). If a problem 
occurs in fax mode, see the Operation manual (for facsimile) that accompanies the optional facsimile expansion 
kit.
The following problems are related to the general operation of the machine and copying.If the message Call for service.  -  appears in the display, turn off the power switch, wait about 10 seconds, 
and then turn the power switch back on. If the message still appears after switching the power on and off several 
times, a failure may have occurred. In this case, promptly unplug the power cord and contact your authorised 
service representative.
Note: Letters and numbers appear in  -  above. When you contact your Sharp dealer, please tell your dealer 
what numbers appear.
ProblemCause and solutionPage
The machine does not 
operate.The power cord is not plugged into a power outlet.
→Plug the power cord into a grounded outlet.–
The power switch is turned off.
→Turn the power switch on.17
The machine is warming up.
→The machine requires about 45 seconds to warm up after the power 
switch is turned on. While the machine is warming up, copy settings can 
be selected but copying is not possible. Wait until Ready to copy. 
appears.
17
The front cover or the side cover is not completely closed.
→Close the front cover or the side cover.–
The machine is in auto power shut-off mode.
→When auto power shut-off mode has activated, only mode key indicators 
are lit; all other indicators and the display are off. The machine returns to 
normal operation when any of the mode keys are pressed, a print job is 
received, a fax is received, or when scanning from a computer is started.
* Except when print hold for the fax function is enabled.
17
Power is on but copying is 
not possible.The COPY indicator is off.
→Press the [COPY] key to set the machine to copy mode.14
Copies are too dark or too 
light.An appropriate exposure for the original has not been 
selected.
→Select a suitable exposure mode with the [EXPOSURE] key. If TEXT or 
PHOTO is selected, set an appropriate exposure level with the [ ] or 
[ ] key.
→If the copy is too light or too dark even though AUTO was selected with 
the [EXPOSURE] key, adjust the automatic exposure level.
The automatic exposure level is adjusted in EXPOSURE ADJUST 
(page 86) in the key operator programs.
48
Text is not clear in a copy.The correct original type has not been selected in the copy 
exposure setting screen.
→Change the exposure setting to TEXT with the [EXPOSURE] key.
48
Blank copiesThe original is not placed face up in the SPF or face down on 
the document glass.
→Place the original face up in the SPF or face down on the document 
glass.45
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TROUBLESHOOTING AND MAINTENANCE
The paper size used for the 
copy is different from the 
selected paper size 
(part of the image is cut off 
or too much of the page is 
blank).The original was placed in the wrong position.
→Place the original correctly.45
An appropriate ratio was not used for the size of the original 
and the size of the paper.
→Press the [AUTO IMAGE] key to select the appropriate copy ratio based 
on the original and copy sizes.52
The size of paper loaded in the tray was changed without 
changing the trays paper size setting.
→The size of the paper loaded in the tray is different from the trays paper 
size setting. Set the trays paper size setting to the same orientation/size 
as the paper loaded in the tray.21
Wrinkles appear in the 
paper or the image 
disappears in places.The size or weight of the paper being used is not within the 
specified range.
→Use copy paper within the specified range.
18
The paper is curled or damp.
→Replace it with dry copy paper. During periods when the machine is not 
used for a long time, remove the paper from the tray and store it in a dark 
place in a bag to prevent moisture absorption.–
Paper misfeed.A paper misfeed has occurred.
→See REMOVING MISFEEDS to remove the paper misfeed.29
The size or weight of the paper being used is not within the 
specified range.
→Use copy paper within the specified range.
18
The paper is curled or damp.
→Replace it with dry copy paper. During periods when the machine is not 
used for a long time, remove the paper from the tray and store it in a dark 
place in a bag to prevent moisture absorption.–
Paper is not loaded properly.
→Make sure the paper is properly loaded.18
A piece of paper remains in the machine (after a paper 
misfeed was removed)
→Remove all pieces of misfed paper.
29
Too much paper is loaded in the tray.
→If the stack of paper is higher than the indicator line on the tray, remove 
some of the paper and reload so that the stack does not exceed the line.19
Several sheets of paper stick together.
→Fan the paper well before loading it.19
The guides on the bypass tray do not match the width of the 
paper.
→Adjust the bypass guides to the size of the loaded paper.
20
The bypass tray extension is not pulled out.
→When loading a large size of paper, pull out the bypass tray extension.20
The bypass paper feed roller is dirty.
→Clean the roller.37
A5 (5-1/2 x 8-1/2) paper is loaded in tray 2 or in the 
250-sheet or 2 x 250-sheet paper feed unit.
→A5 (5-1/2 x 8-1/2) size paper must be loaded in tray 1 or the bypass 
tray.18
ProblemCause and solutionPage
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TROUBLESHOOTING AND MAINTENANCE
2
The original size is not 
automatically selected or 
the copy is not made on 
paper that matches the size 
of the original.
Was the SPF (or document cover) opened completely when the 
original was placed on the document glass?
→Open the SPF completely and then place the original on the document glass. 
Close the SPF (or document cover).45
The original is curled or folded.
→The original size cannot be correctly detected if the original is curled or 
folded. Straighten the original.–
The original has many solid black areas.
→If the original includes solid black areas, the original size may not be 
detected automatically. Press the [SPECIAL FUNCTION] key and select 
ORIG. SIZE ENTER to specify the original size.–
The machine is directly exposed to sunlight.
→Install in a location that is not exposed to sunlight.–
The original is smaller than A5 (5-1/2 x 8-1/2) size.
→If the original is smaller than A5 (5-1/2 x 8-1/2), the size cannot be 
detected. Follow the procedure in USING THE BYPASS TRAY TO 
COPY A SPECIAL SIZE ORIGINAL to make the copy.51
The original is not a standard size.
→If the original is a small non-standard size, the size cannot be detected. 
Manually select a size close to the original size, or follow the procedure 
in USING THE BYPASS TRAY TO COPY A SPECIAL SIZE ORIGINAL 
to make the copy.
51
Copies are smudged or 
dirty.The document glass or the underside of the document 
cover/SPF is dirty.
→Clean these regularly.
37
The original is smudged or blotchy.
→Use a clean original.–
White or black lines appear 
on copies.The scanner glass for the SPF is dirty.
→Clean the long, narrow scanning glass.37
The transfer charger is dirty.
→Clean the transfer charger.38
A trays paper size setting 
cannot be set.The COPY indicator is off.
→Press the [COPY] key to select copy mode.14
A copy, print job, or received fax is being printed.
→Set the paper size after copying or printing is complete.16
The machine has stopped temporarily due to a paper misfeed.
→Remove the misfeed and then set the paper size.29
An interrupt copy job is in progress.
→Set the paper size after the interrupt copy job is finished.63
A copy job stops before it 
is finished.The paper output tray is full.
→Copying stops temporarily during a copy each time 250 sheets (150 sheets 
when a job separator tray kit is installed) are output. Remove the copies 
from the tray and press the [OK] key to resume copying.–
The tray is out of paper.
→Load paper.18
Scanning of the original 
stops before it is 
completed.The display shows Memory is full..
→See INDICATORS AND DISPLAY MESSAGES.28
A light in the room flickers.
The same outlet is being used for the light and the machine.
→Connect the machine to a dedicated power outlet which is not shared 
with other electric appliances.–
ProblemCause and solutionPage
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INDICATORS AND DISPLAY MESSAGES
If one of the following messages appears in the display, take prompt action as instructed by the message.
< >: Tray number
< >: Size of paper that should be loaded
MessageAction
(Maintenance icon) It is time for regular maintenance. Contact your authorised service 
representative.
(Developer replacement required 
icon)Developer is required. Contact your authorised service representative as 
soon as possible.
Maintenance required. Call for 
service.Maintenance required soon. Contact your authorised service 
representative.
Call for service. –Turn off the power and then turn it back on. If this does not clear the 
message, write down the 2-digit main code and 2-digit sub-code 
( - ), turn off the power, and promptly contact your authorised 
service representative.
(Toner cartridge replacement 
required icon)The toner cartridge must be replaced soon.
Check the toner cartridge. Check to see if the toner cartridge has been installed properly.
Remove paper from the output tray 
and press [OK].The number of sheets in the output tray (centre tray or top tray) has 
reached the limit. Remove the paper.
Load < > paper into tray < >. The paper size specified for the tray is different from the actual size.
(Page 21)
Memory is full. The memory became full while scanning the originals. Press the [START] 
key ( ) to copy only the originals that have been scanned, or press the 
[CA] key to cancel the job.
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