Sharp Ux 340l Plain Paper Fax Machine Operation Manual

							129
11. Trouble-
shooting
11.  Troubleshooting
Problems and Solutions
If you have any problems with your fax, first refer to the following 
troubleshooting guide. If you cannot solve the problem, call Sharp's 
Customer Assistance Center at 1-800-BE SHARP.
Line error
Problem Solution
LINE ERROR appears in 
the display.Try the transaction again. If the error persists, check 
the following:
Check the connection. The cord from the 
TEL. 
LINE jack to the wall jack should be no longer than 
six feet.
Make sure there are no modem devices sharing the 
same telephone line.
Check with the other party to make sure their fax 
machine is functioning properly.
Have your telephone line checked for line noise.
Try connecting the fax machine to a different 
telephone line.
If the problem still occurs, your fax machine may 
need service.
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							Problems and Solutions
130
Dialing and transmission problems
Problem Solution
No dial tone when you 
pick up the handset or 
press the 
SPEAKER key.Make sure the handset cord is connected to the 
correct jack. See 
Connecting the handset on page 
11.
Dialing is not possible.Make sure the power cord is properly plugged into 
a power outlet.
Make sure that the telephone line is properly 
connected to both the 
TEL. LINE jack and the wall 
jack.
Make sure that the fax machine is set to the correct 
dialing mode for your telephone line. See 
Connecting the telephone line cord on page 13.
The power is on, but no 
transmission takes place.Make sure that the receiving machine has paper.
Make sure that the telephone line cord is plugged 
into the 
TEL. LINE jack, and not the 
TEL. SET jack.
If the receiving machine is in manual mode with no 
attendant, reception will not be possible.
Check the display for error messages.
Pick up the handset and check for a dial tone.
Nothing is printed at the 
receiving end.Make sure that the document for transmission is 
placed face down in the feeder.
A distorted image is 
received at the other end.Noise on the telephone line may cause distortion. 
Try sending the document again.
Make a copy of the document on your fax machine. 
If the copy is also distorted, your fax machine may 
need service.
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							Problems and Solutions
131
11. Trouble-
shooting
Reception and copying problems
Problem Solution
The fax machine doesnt 
receive documents 
automatically.Make sure that the reception mode is set to FAX. If 
you subscribe to a distinctive ring service, make 
sure that the Distinctive Ring function is set to the 
correct ring pattern. If you do not subscribe to a 
distinctive ring service, make sure that Distinctive 
Ring is set to OFF SETTING. (See 
Distinctive Ring 
on page 98.)
The power is on, but no 
reception takes place.Make sure that the telephone line cord is plugged 
into the 
TEL. LINE jack, and not the 
TEL. SET jack.
The printing paper comes 
out blank when you try to 
receive a document.Make sure that the document is loaded properly in 
the feeder of the transmitting machine. Make a 
copy or print a report to confirm the printing ability 
of your machine.
General print quality is 
poor.It is impor tant to select a paper that is appropriate 
for the thermal transfer printer in your fax. We 
recommend using laser quality paper that has a 
very smooth finish. Copier paper will work, but it 
sometimes tends to yield a lighter print quality.
The received document is 
faint.Ask the other party to send higher contrast 
documents. If the contrast is still too low, your fax 
machine may need service. Make a copy or print a 
report to check your machine’s printing ability.
Received images are 
distorted.Noise on the telephone line may cause distortion. 
Have the other party try sending the document 
again.
The print head may be dirty. See 
Print head on 
page 125.
Make a copy or print a report on your fax machine. 
If the copy or report is also distorted, your fax 
machine may need service.
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							Problems and Solutions
132
A received document or 
copy prints out in strips.Make sure the operation panel and the printer 
compar tment cover under the operation panel are 
completely closed (press down on both sides of 
each). (To close the printer compartment cover, 
grasp the top of the operation panel and pull to 
open it, and then press down on both sides of the 
printer compartment cover.) 
The quality of copies is 
poor and/or black spots 
appear.Any dirt or material on the scanning glass will 
cause spots to appear on copies and transmitted 
faxes. Clean the scanning glass as explained on 
page 128.
Reception/copying is 
interrupted.If reception or copying takes place continuously for 
a long time, the print head may overheat. Turn off 
the power and let it cool down.
Answering machine connection
Problem Solution
The answering machine 
connection does not 
operate properly.Make sure your fax machines reception mode is 
set to A.M.
Make sure your fax machines 
TEL. LINE jack is 
connected to the wall jack. Make sure your fax 
machines 
TEL. SET jack is connected to your 
answering machines telephone line jack (not the 
answering machines extension phone jack).
Make sure your answering machines outgoing 
message is under 10 seconds.
Make sure that the Quiet Detect Time setting is set 
to three or four seconds (see page 90).
Make sure that the Distinctive Ring function is set 
to OFF SETTING (see page 98).
If you have checked all of the above and the 
hookup still doesnt operate properly, call the 
Customer Assistance Center.
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11. Trouble-
shooting
General problems
Problem Solution
Information cannot be 
programmed in the fax.Make sure the fax is plugged in and the imaging 
film and paper have been loaded. (Programming is 
not possible if the imaging film and printing paper 
have not been loaded.) See 
Loading the Imaging 
Film and 
Loading Printing Paper in Chapter 1.
Nothing appears in the 
display.Make sure the power cord is properly plugged into 
a power outlet.
Connect another electrical appliance to the outlet to 
see if it has power.
The machine does not 
respond when you press 
any of its keys.If a beep sound is not made when you press the 
keys, unplug the power cord and then plug it in 
again several seconds later.
Automatic document 
feeding does not work for 
transmission or copying.Check the size and weight of the document (see 
Transmittable Documents on page 50).
Voice calls taken on an 
extension phone are 
interrupted by the fax.The fax may interrupt during a voice call if the 
reception mode is set to A.M. To prevent 
interruption on a tone dial extension phone, press 
any three keys on the extension phone after 
answering. (Note: Do not enter the code to activate 
fax reception.)
No reception occurs when 
polling is attempted.Make sure you have not run out of paper.
Make sure the transmitting machine is set to 
answer automatically.
If the transmitting machine has polling security, 
make sure that your fax number has been entered 
both in your machine and in the transmitting 
machine.
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							Messages and Signals
134
Messages and Signals
Display messages
Note: 
If you have turned on the Caller ID function, see Caller ID in 
Chapter 8 for display messages related to Caller ID.
CHECK PAPER SIZE The paper size setting is incorrect. Change the paper 
size setting as explained on page 23.
COVER OPEN The print compartment cover (under the operation 
panel) is open. Open the operation panel (grasp the 
top and pull toward you), and then press down firmly 
on both sides of the print compartment cover to close 
it.
DOCUMENT JAMMED The original document is jammed. See the following 
section, 
Clearing Paper Jams.
FAX RX IN MEMORY A fax has been received in memory because the 
imaging film needs replacement, you have run out of 
printing paper, or the paper is jammed. The fax will 
print out automatically when the problem is fixed.
FILM END The imaging film may need replacement. Check the 
film and replace if necessary.
FUNCTION MODE The 
FUNCTION key has been pressed.
HOLD The 
HOLD/SEARCH key has been pressed to put the 
other par ty on hold during a phone conversation. 
Press the 
HOLD/SEARCH again to take the other 
party off hold.
LCR DOWNLOADING The fax machine has called OpenLCR and is 
receiving carrier rate data. This message only 
appears if you have registered with OpenLCR.
DOWNLOAD ERROR The fax machine was unable to download rate data 
from OpenLCR. Try downloading the data manually 
as explained in 
Downloading (receiving) the rate data 
manually on page 39.
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135
11. Trouble-
shooting
LINE ERROR Transmission or reception was not successful. Press 
the 
STOP key to clear the message and then try 
again. If the error persists, see 
Line Error on page 
129.
LINE IS IN USE An extension phone connected to the fax is being 
used. Do not lift the faxs handset or attempt 
transmission at this time, as this will interrupt the 
conversation on the extension phone.
MEMORY IS FULL The memory is full. This may occur during fax 
reception if too much data is received before the 
pages can be printed out. If faxes have been received 
to memory because printing is not possible (an 
additional message will indicate the problem), resolve 
the problem so that printing can continue (see 
Substitute Reception to Memory on page 79). If you 
are attempting to transmit from memory, see 
If the 
memory becomes full on page 110.
MEMORY PRINTING The fax is preparing to or printing out a document 
from memory.
NO DATA This appears if you attempt to search for an 
automatic dialing number when none have been 
stored.
NO SERVICE This appears if you haven’t registered with OpenLCR 
and press the 
FUNCTION key and 
7.
NO # STORED You have tried to dial or clear a Rapid Key or Speed 
Dial number that hasn’t been programmed (a full 
number hasn’t been assigned to it).
OFF HOOK This appears if you forgot to replace the handset after 
using it to dial and send a fax. Replace the handset or 
press the 
STOP key to clear the message.
ON HOOK DIAL The 
SPEAKER key has been pressed and the fax 
machine is waiting for you to dial.
OUT OF PAPER You are out of printing paper (or the paper release 
plate is open). Load paper as explained in 
Loading 
Printing Paper on page 22.
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							Messages and Signals
136
OVER HEAT The print head has overheated. Operation can be 
continued after it cools.
PAPER JAMMED The printing paper is jammed. See the following 
section, 
Clearing Paper Jams.
READY TO SEND A document has been loaded and the fax machine is 
waiting for you to begin faxing or copying.
RECALLING This appears if you attempt to send a fax by 
automatic dialing and the line is busy or the receiving 
fax machine does not answer. Your fax machine will 
automatically reattempt the call. (See page 69.)
SEARCH DIAL The 
HOLD/SEARCH key has been pressed. Press 
# 
or
 * to search for an automatic dialing number, or 
press the 
STOP key to return to the date and time 
display. (See 
Searching for an auto-dial number on 
page 68.)
TOTAL PAGE(S) 01 Number of pages transmitted, received, or copied.
Audible signals
Continuous tone 3 seconds Indicates the end of transmission, 
reception, or copying.
Intermittent tone 
(3 beeps)5 seconds
(1 second on, 1 
second off)Indicates incomplete transmission, 
reception, or copying.
Rapid intermittent 
tone35 seconds
(0.7 seconds on, 
0.3 seconds off)Indicates that the handset is off hook.
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							Clearing Paper Jams
137
11. Trouble-
shooting
Clearing Paper Jams
Clearing a jammed document
If the original document doesn’t feed properly during transmission or 
copying, or DOCUMENT JAMMED appears in the display, first try 
pressing the START /MEMORY 
key. If the document doesn't feed 
out, open the operation panel and remove it.
Important:
Do not try to remove a document without opening the operation panel. 
This may damage the feeder mechanism.
1Open the operation panel by grasping 
the finger hold and pulling up.
3Close the operation panel, making 
sure it clicks into place.
2Remove the document.
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							Clearing Paper Jams
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2Open the operation panel (grasp the 
finger hold and pull up), and then pull 
the release on the right side of the 
machine forward to open the print 
compartment cover.
3Gently pull the jammed paper out of 
the machine, making sure no torn 
pieces of paper remain in the print 
compartment or rollers. Clearing jammed printing paper
1Pull the paper release plate forward 
and remove the paper.
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