Sharp Ux A255 Thermal Transfer Plain Paper Fax With All Digi Operation Manual

							Problems and Solutions
89
10. Trouble-
shooting
Reception and copying problems
Problem Solution
The fax machine doesnt 
receive documents 
automatically.Make sure that the reception mode is set to FAX. If 
you subscribe to a distinctive ring service, make 
sure that the Distinctive Ring function is set to the 
correct ring pattern. If you do not subscribe to a 
distinctive ring service, make sure that Distinctive 
Ring is set to OFF SETTING. (See Distinctive Ring 
on page 78.)
The printing paper comes 
out blank when you try to 
receive a document.Make sure that the document is loaded properly in 
the feeder of the transmitting machine. Make a 
copy or print a report to confirm the printing ability 
of your machine.
General print quality is 
poor.It is important to select a paper that is appropriate 
for the thermal transfer printer in your fax. We 
recommend using laser quality paper that has a 
very smooth finish. Copier paper will work, but it 
sometimes tends to yield a lighter print quality.
The received document is 
faint.Ask the other party to send higher contrast 
documents. If the contrast is still too low, your fax 
machine may need service. Make a copy or print a 
report to check your machine’s printing ability.
Received images are 
distorted.Noise on the telephone line may cause distortion. 
Have the other party try sending the document 
again.
The print head may be dirty. See Print head on 
page 84.
Make a copy or print a report on your fax machine. 
If the copy or report is also distorted, your fax 
machine may need service.
A received document or 
copy prints out in strips.Make sure the operation panel is completely closed 
(press down on both sides of the panel).  

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							Problems and Solutions
90
The quality of copies is 
poor and/or dark vertical 
lines appear.Any dirt or material on the scanning glass will 
cause spots to appear on copies and transmitted 
faxes. Clean the scanning glass as explained on 
page 85.
Reception/copying is 
interrupted.If reception or copying takes place continuously for 
a long time, the print head may overheat. Turn off 
the power and let it cool down. If overheating 
frequently occurs, try changing the print contrast 
setting to LIGHT (see page 15).
Dark vertical lines appear 
on copies and received 
faxes.Try changing the print contrast setting to LIGHT 
(see page 15).
General problems
Problem Solution
Auto-dial numbers cannot 
be stored in the fax.Make sure the fax is plugged in and the imaging 
film has been loaded. (Auto-dial numbers cannot 
be stored if the imaging film has not been loaded.) 
See Loading the Imaging Film in Chapter 1.
Nothing appears in the 
display.Make sure the power cord is properly plugged into 
a power outlet.
Connect another electrical appliance to the outlet to 
see if it has power.
The machine does not 
respond when you press 
any of its keys.If a beep sound is not made when you press the 
keys, unplug the power cord and then plug it in 
again several seconds later.
Automatic document 
feeding does not work for 
transmission or copying.Check the size and weight of the document (see 
Transmittable Documents on page 51).

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							Messages and Signals
91
10. Trouble-
shooting
Messages and Signals
Display messages
Note: If you have turned on the Caller ID function, see page 74 for display 
messages related to Caller ID.
ADD PAPER & /
PRESS START KEY
(alternating messages)Check the printing paper. If the tray is empty, add 
paper and then press the START/MEMORY key. If 
there is paper in the tray, make sure it is inserted 
correctly (take out the stack, align the edges evenly, 
and then reinsert it in the tray) and then press the 
START/MEMORY key.
CHECK FILM/
CHECK COVER/
CHECK PAPER JAM
(alternating messages)These alternating messages appear when there is a 
problem in the print compartment that prevents 
printing. Check to see if the imaging film is not loaded 
properly or if it has been used up and needs 
replacement. Make sure the operation panel is 
completely closed (press down on both sides). If a 
paper jam has occurred, clear the jam as explained in 
the following section, Clearing Paper Jams.
CHECK PAPER SIZE The paper size setting is incorrect. Change the paper 
size setting as explained on page 15.
DOCUMENT JAMMED The original document is jammed. See the following 
section, Clearing Paper Jams. Document jams will 
occur if you load more than 10 pages at once or load 
documents that are too thick (see page 51).
DOWNLOAD ERROR The fax machine was unable to download rate data 
from OpenLCR. Try downloading the data manually 
as explained in Downloading (receiving) the rate data 
manually on page 26.
FAX RX IN MEMORY A fax has been received in memory because the 
imaging film needs replacement, you have run out of 
printing paper, or the paper is jammed. The fax will 
print out automatically when the problem is fixed.
FUNCTION MODE The FUNCTION key has been pressed.

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							Messages and Signals
92
LCR DOWNLOADING The fax machine has called OpenLCR and is 
receiving carrier rate data. This message only 
appears if you have registered with OpenLCR.
LINE ERROR Transmission or reception was not successful. Press 
the STOP key to clear the message and then try 
again. If the error persists, see Line Error on page 87.
MEMORY IS FULL/
SEE MANUAL
(alternating messages)The memory is full. You may have too many 
messages recorded in the answering machine. To 
erase messages, see page 37.
This message may also occur during fax reception if 
too much data is received before the pages can be 
printed out. If faxes have been received to memory 
because printing is not possible (an additional 
message will indicate the problem), resolve the 
problem so that printing can continue (see Substitute 
Reception to Memory on page 70). 
If you are attempting to transmit from memory, see If 
the memory becomes full on page 64.
If you are copying, see If MEMORY IS FULL appears 
on page 71.
MEMORY PRINTING The fax is preparing to or printing out a document 
from memory.
NO DATA This appears if you attempt to search for an auto-dial 
number when none have been stored.
NO SERVICE This appears if you haven’t registered with OpenLCR 
and press the FUNCTION key and 7.
OFF HOOK This appears if you forgot to replace the handset after 
using it to dial and send a fax. Replace the handset or 
press the STOP key to clear the message.
ON HOOK DIAL The SPEAKER key has been pressed and the fax 
machine is waiting for you to dial.
OVER HEAT The print head has overheated. Operation can be 
continued after it cools. If overheating frequently 
occurs, try changing the print contrast setting to 
LIGHT (see page 15).

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							Messages and Signals
93
10. Trouble-
shooting
PRINT HEAD FAIL/
YOU NEED SERVICE
(alternating messages)The print head has failed and requires service.
READY TO SEND A document has been loaded and the fax machine is 
waiting for you to begin faxing or copying.
RECALLING This appears if you attempt to send a fax by 
automatic dialing and the line is busy or the receiving 
fax machine does not answer. Your fax machine will 
automatically reattempt the call. (See Automatic 
redialing on page 61.)
T.A.D. TRANSFER The answering machines transfer function has been 
turned on (see page 40).
TOTAL MSGS:XX This indicates that you have received messages in 
the answering machine. “XX” is the number of 
messages.
TOTAL PAGE(S) 01 Number of pages transmitted, received, or copied.
Audible signals
Continuous tone 3 seconds Indicates the end of transmission, 
reception, or copying.
Intermittent tone 
(3 beeps)5 seconds
(1 second on, 1 
second off)Indicates incomplete transmission, 
reception, or copying.
Rapid intermittent 
tone35 seconds
(0.7 seconds on, 
0.3 seconds off)Indicates that the handset is off hook.

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							Clearing Paper Jams
94
Clearing Paper Jams
Clearing a jammed document
If the original document doesn’t feed properly during transmission or copying, 
or DOCUMENT JAMMED appears in the display, first try pressing  . If 
the document doesnt feed out, remove it as explained below.
Important:
Do not try to remove a jammed document without releasing it as explained 
below. This may damage the feeder mechanism.
START/MEMORY
1Press 
 and slowly open the operation 
panel until it is half open.
2Flip up the green levers on each side of 
the white roller.
3Gently and remove the document.
•Be careful not to tear the document.
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							Clearing Paper Jams
95
10. Trouble-
shooting
1Open the operation panel (press 
).
2Gently pull the jammed paper out of 
the machine, making sure no torn 
pieces of paper remain in the print 
compartment or rollers.
3Rotate the front gear until the film is taut, and then close the operation 
panel (press down on both sides to make sure it clicks into place).
Clearing jammed printing paper
4Flip down the green levers on each side of the white roller. Rotate the 
front gear until the film is taut, and then close the operation panel (press 
down on both sides to make sure it clicks into place).
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							Ordering Parts
96
Ordering Parts
To order parts, contact the parts distribution center located nearest 
you. When ordering a part, use the part order number shown below. 
Operation manual  TINSE4265XHTZ
Setup Guide TCADZ3319XHZZ
Handset cord QCNWG209BXHOW
Telephone line cord QCNWG208BXHZZ
Hand set DUNTK468BXHFW
Paper tray CPLTP3183XHR7
Paper tray extension  LPLTP3184XHZZ
Gears CGERH2566XH01
NGERH2568XHZZ
Part distribution centers 
Tritronics, Inc. 
1306 Continental Drive 
Abingdon, MD 21009Tel: 1-800-638-3328 
Fax: 1-800-888-FAXD 
Tritronics, Inc. 
1015 NW 52nd Street 
Ft. Lauderdale, FL 33309Tel:1-800-365-8030 
Fax: 1-800-999-FAXD
Fox International, Ltd. 
23600 Aurora Road 
Bedford Heights, OH 44146Tel: 1-800-321-6993 
Fax: 1-800-445-7991
Andrews Electronics 
25158 Avenue Stanford 
Santa Clarita, CA 91355Tel: 1-800-274-4666 
Fax: 1-805-295-5126
Sharp Accessories and 
Supply Center 
2130 Townline Road 
Peoria, IL 61615Tel: 1-800-642-2122

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							FCC Regulatory Information
97
FCC Regulatory Information
This equipment complies with FCC rules, Part 68. On this equipment is a label 
that contains, among other information, the Registration Number and Ringer 
Equivalence Number (REN) for this equipment. If requested, this information 
must be provided to your telephone company. 
An FCC compliant telephone cord and modular plug is provided with this 
equipment. This equipment is designed to be connected to the telephone 
network or premises wiring using a compatible modular jack which is Part 68 
compliant. This equipment connects to the telephone network through a 
standard USOC RJ-11C network interface jack. 
The REN is used to determine the quantity of devices which may be 
connected to your telephone line and still have all of those devices ring when 
your number is called. Too many devices on one line may result in the devices 
not ringing in response to an incoming call. In most, but not all, areas as the 
sum of the RENs of all devices should not exceed five (5.0). To be certain of 
the number of devices that may be connected to your line, as determined by 
the total REN, contact your local telephone company. 
If this equipment causes harm to the telephone network, your telephone 
company may disconnect your service temporarily. If possible, they will notify 
you in advance. If advance notice is not practical, you will be notified as soon 
as possible. You will also be advised of your right to file a complaint with the 
FCC. 
Your telephone company may make changes in its facilities, equipment, 
operations, or procedures that could affect the operation of your equipment. If 
this happens, the telephone company will provide advance notice in order for 
you to make necessary modifications to maintain uninterrupted service. If the 
equipment is causing harm to the telephone network, your telephone 
company may ask you to disconnect the equipment until the problem 
resolved. 
If you have any questions or problems which cannot be solved by reading this 
manual, please contact Sharp’s Customer Assistance Center. The number is 
1-800-BE SHARP.
This equipment may not be used on coin service provided by the telephone 
company. Connection to party lines is subject to state tariffs. Contact your 
state’s public utility commission, public service commission, or corporation 
commission for more information. 
This equipment is hearing-aid compatible. 
When programming and/or making test calls to emergency numbers: 
♦Remain on the line and briefly explain to the dispatcher the reason for the 
call. 
♦Perform such activities in the off-peak hours, such as early morning or late 
evening. 

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							98
SHARPDate Revised: .Date Issued :July. 3. 2001
MATERIAL SAFETY DATA SHEET (1/2)MSDS No. B-1026
Section 1. Product and Company Identification
Product Name :IMAGING FILM UX-5CR
Supplier Identification :Sharp Corporation
22-22 Nagaike-cho, Abeno-ku, Osaka, Japan
Manufacturer :DAINIPPON PRINTING CO. LTD.
591-2, Kamihirose, Higashikubo, Sayamashi, Saitama, 350-1321 JAPAN
Emergency telephone number :+81-42-952-9666
Local suppliers are listed below. Please contact the nearest supplier for additional information.
Section 2. Ingredients
IngredientsCAS No.ProportionOSHA PELACGIH TLVOtherPolyethylene terephthalate film25038-59-9 47 ~ 52% - - None
Coating layer substances
Carbon Black 1333-86-4 7 ~ 10% 3.5 mg/m
33.5 mg/m3None
Ester wax 8015-86-9 2 ~ 7% - - None
Parraffin Wax 8002-74-2 10 ~ 14% - 2.0 mg/m
3None
Microcrystalline wax 63231-60-7 16 ~ 22% - - None
Ethylene Vinyl Acetate Copolymer24937-78-8 1 ~ 5% - - None
Others 1 ~ 6% - - None
Section 3. Hazardous Identification
Route(s) of Entry:Inhalation? Skin? Ingestion?
NO NO Possible but very unusual
Signs and Symptoms of Exposure:None
Medical Conditions Aggravated by Exposure:None
POTENTIAL HEALTH EFFECTS:
Inhalation:None
Skin Contact:None
Eye Contact:None
Ingestion:None
Section 4. First-Aid Measures
Inhalation: No applicableSkin Contact: In case of contact, usually special care in not necessary. If it dirties skin, clear with water and soap.Eye Contact: In case of contact, immediately flush eyes with plenty of water. If necessary, then care for medical attention.Ingestion: Immediately make vomit it and rinse mouth with water. If necessary, then care for medical attention.
Section 5. Fire-Fighting Measures
Flash Point:about 250°Cforink
Autoignition:None
Flammability Limits:Not applicable
Extinguishing Media:CO2, Water, Dry chemicals, Foam
Firefighting:None
Fire and Explosion Hazard:None
Hazardous Combustion Products:None (Country) (Name and Telephone Number)
U.S.A. Sharp Electronics Corporation
Telephone number for information: 1-800-237-4277
Canada Sharp Electronics of Canada Ltd.
Telephone number for information : 905-890-2100
Emergency telephone number : 1-800-255-3924

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