Toshiba Strata Dk Digital Telephone User Guide

							Introduction
How to Use This Guide
Strata DK Digital Telephone   6/00ix
Conventions 
Letters in [brackets] represent buttons which have Directory Numbers on them. For 
example:
ConventionsDescription
Note
Elaborates specific items or references other information. Within 
some tables, general notes apply to the entire table and numbered 
notes apply to specific items.
Important!Calls attention to important instructions or information.
CAUTION!Advises you that hardware, software applications, or data could 
be damaged if the instructions are not followed closely.
WARNING!Alerts you when the given task could cause personal injury or 
death.
[DN]Represents any Directory Number button, also known as an 
extension or intercom number.
[PDN]Represents any Primary Directory Number button (the extension 
number for the telephone).
[SDN]Represents any Secondary appearance of a PDN. A PDN which 
appears on another telephone is considered an SDN.
[PhDN]Represents any Phantom Directory Number button (an additional 
DN).

	Represents telephone buttons.
Plus (+)Shows a multiple PC keyboard or phone button entry. Entries 
without spaces between them show a simultaneous entry. Example: 
Esc+Enter. Entries with spaces between them show a sequential 
entry. Example: 
# + 5.
Tilde (~) Means “through.” Example: 350~640 Hz frequency range.
➤Denotes the step in a one-step procedure.
➤Denotes a procedure.
See Figure 10Grey words within the printed text denote cross-references. In the 
electronic version of this document (Strata DK Library CD-ROM or 
FYI Internet download), cross-references appear in blue hypertext. 
						

							Introduction
Related Documents/Media
xStrata DK Digital Telephone   6/00
Action/Response
Related Documents/Media
NoteSome documents listed here may appear in different versions on the 
CD-ROM, FYI, or in print. To find the most current version, check the 
version/date in the Publication Information on the back of the document’s title 
page.
Refer to the following documents for more information:

Digital Telephone Quick Reference Guide provides a quick reference for 
frequently-used digital telephone features.

PC/Data Interface User Guide explains all the procedures necessary to operate 
stand-alone data interface units in the data mode for printer sharing and modem 
pooling. Also covers connection to a PC with a Telephone Application 
Programming Interface (TAPI).

System Administrator Guide gives instructions for the System Administrator to 
manage the system. Contains instructions for Station Relocation, System Speed 
Dial, and other features only activated by the System Administrator.
For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current 
Strata DK documentation and enables you to view, print, and download current 
publications.The left column gives you 
single or numbered steps 
that you need to perform a 
procedure. 
The right column gives the immediate response to your 
action. This column also includes additional notes and 
comments. 
						

							Strata DK Digital Telephone   6/001
The Grand Tour1
This chapter familiarizes you with the controls and indicators located on your digital 
telephone. Understanding the function of the feature buttons and their associated 
LEDs will improve your efficiency in using the telephone and will help you take 
advantage of all of the benefits your telephone offers.
Toshiba digital telephones incorporate state-of-the-art telecommunications technology 
and provide a vast array of calling features. They are easy to operate, and all features 
are accessed with a feature button or a brief access code.
If your telephone is equipped with an LCD, information and feature prompting makes 
call handling more efficient and provides easy access to frequently-used features. 
Abbreviated feature prompts guide you through specific tasks.
In addition to the standard features, the LCD telephones provide Alphanumeric 
Messaging, Busy Lamp Field (BLF) Identification, Central Office (CO) Line 
Identification, Timed Reminders with Messaging, Speed Dial Memo Directory 
Dialing, User Name/Number, Call Duration, Date/Time of Day displays, and the 
ability to display names and telephone numbers of outside, incoming callers.
Telephones equipped with a speakerphone, enable you to make and receive outside 
and internal calls without lifting the handset. 
						

							The Grand Tour
Digital Telephone Models
2Strata DK Digital Telephone   6/00
Digital Telephone Models
Feature operations in this guide use the button designations for the 2000-series 
models.
The following telephone models belong to the 2000-series (see Figure 1 on Page 3):

DKT2010-H (10-button model that enables users to answer internal calls without 
lifting the handset)

DKT2010-SD (10-button model equipped with a LCD and a speakerphone which 
enables users to make and receive outside and internal calls without lifting the 
handset)

DKT2020-S (20-button speakerphone model which enables users to make and 
receive outside and internal calls without lifting the handset)

DKT2020-SD (20-button speakerphone model equipped with an LCD, and a 
speakerphone which enables users to make and receive outside and internal calls 
without lifting the handset).

DKT2020-FDSP (20-button speakerphone model equipped with an LCD, a 
speakerphone, and a jack for an External Microphone). 
						

							The Grand Tour
Buttons
Strata DK Digital Telephone   6/003
Buttons
Figure 1 20-button Digital Speakerphone with LCD
0539
Dial Pad Handset
Red/Green
LED IndicatorsLCD Display
LCD Control/Soft
Key Buttons
Flexible Buttons
Fixed Buttons Microphone Location 
						

							The Grand Tour
Buttons
4Strata DK Digital Telephone   6/00
Buttons
There are two sets of buttons, fixed and flexible. The fixed buttons (e.g., 
, 

, 
	, 	,  ,  , and) are standard to every Strata DK 2000-
series telephone (see Ta b l e  1). The flexible buttons consist of Directory Number 
(Primary, Secondary, Phantom) and feature buttons. The number of preprogrammed 
flexible buttons varies by telephone.
Fixed Buttons
The fixed buttons are located on your dial pad and enable you to perform standard 
functions quickly and easily.
Table 1 Fixed Button Definitions 
ButtonDefinitions
 

(Conference/
Transfer)Press to set up conference and transfer calls (see “Conference Calls” on Page 
45).
	Press once to hold internal or outside calls. The Line 
LED flashes green at the internal hold rate.
...or press twice to enable Exclusive Hold. The Line 
LED flashes green at the exclusive hold rate.
Exclusive Hold enables you to place a call on hold so that only you or somebody 
using a Call Pickup code at another station can retrieve it.
To retrieve a call on hold:
Press  or [DN] which is on hold
...or if the call is on Exclusive Hold, from another station dial  plus your [DN], 
or dial  plus the CO line number (001~200) that the call is held on.
If a call is not retrieved by a certain time (set in 
system programming), it recalls back to your phone. 
You hear repeated recall tone (or if you are on the 
phone, you hear recall tone twice).
HOLD LINE 10
JAN 01 SUN 12:19
HOLD LINE 201
LINE 10 RECALL 
						

							The Grand Tour
Buttons
Strata DK Digital Telephone   6/005
	(continued)If the held party hangs up, the call is released and the CO provides a hold-
release signal.
If your telephone is programmed for Automatic Hold, existing calls are 
automatically placed on hold when you answer a call or make another call. (See 
“Automatic Hold” on Page 26.)
A different call can be held on each [DN] or 
 button on your phone. Each time you 
press , a different [DN] or  is 
selected. The selected button’s LED flashes 
rapidly and your LCD displays information for 
the call holding on that button (samples shown 
at right).


(Microphone)Press to toggle the microphone ON/OFF while the telephone is in use. The LED 
indicates the status of the microphone.
The microphone and accompanying LED are always ON when receiving “voice 
first” internal [DN] calls to enable Handsfree Answerback and OFF if you receive 
a ring-first call. Mic may be ON/OFF when placing an on-hook CO line or 
internal [DN] call.
Each station’s Mic can be set in system programming to switch ON/OFF with 
one touch, to switch OFF only while pressed and held, or to be either ON/OFF 
at the start of handsfree dialing.
To talkback to an HS-OCA call, press and hold Mic and talk over your telephone 
handset/headset. The LED and microphone remain OFF during OCA talkback 
operation (see “HS-OCA” on Page 62).
Mic functions on Handsfree Answerback and OCA calls for privacy.


(Message)When Msg LED flashes, press 

 to call back the station or voice mail device 
that activated the LED (see “Message Waiting” on Page 57). This is the 
telephone’s [PDN] message waiting button.
	Press the same [DN] or  that you used to dial the original number. Press 
	. The last number called is redialed. 
If you have Automatic Line Selection, you must first lift the handset.  Table 1 Fixed Button Definitions (continued)
ButtonDefinitions
CO LINE 02
HOLD
DN 202
HOLD 
						

							The Grand Tour
Buttons
6Strata DK Digital Telephone   6/00
Flexible Buttons
All flexible buttons must be programmed for your telephone in system programming 
and vary for individual telephones. If a button does not appear on your display or 
telephone keystrip label, see your System Administrator for button assignments.
Line Buttons
You may have buttons designated as  and/or 	 which enable 
you to directly access outside Central Office (CO) lines. 
	 enables 
you to access available CO Lines from a group of lines appearing under one button.
If your telephone does not have a 
 or 	 button and you want to 
access outside CO lines, you can use access codes. For a listing of these codes, see 
“Access Codes” on Page 133.

(Speaker)Press to toggle the speaker ON/OFF. The LED indicates the status of the 
speaker. 
 must be pressed and held down when switching from Handset to 
Speakerphone mode.
Also selects a line or the internal [PDN] if programmed for auto preference in 
system programming. Can be used to disconnect on-hook speakerphone calls.
 

 Press to adjust volume levels (see “Volume Controls” on Page 12). Table 1 Fixed Button Definitions (continued)
ButtonDefinitions 
						

							The Grand Tour
Buttons
Strata DK Digital Telephone   6/007
Directory Number [DN] Buttons
The [DN] buttons consist of: [PDNs], [SDNs], and [PhDNs]. They are used to initiate 
or answer a call and are known as your extension or intercom number(s). You can 
have multiple [DN] buttons on your telephone (see Figure 2), including [DNs] 
belonging to another telephone, [SDNs].
Incoming calls ring your telephone’s [PDNs] from the top down. For example, 
incoming calls to Station 10’s [PDNs] first ring the “10-1” button, then “10-2,” and 
finally “10-3.” Your [PDN] is considered busy only when all of the [PDNs] are being 
used by your telephone or other telephones, and/or when your telephone is on any type 
of CO Line or [DN] call.
If you have an LCD telephone, you can find out the actual 
Directory Number of a [DN] button by pressing the [DN] you 
want to display and dialing 
 !. The number (#!) 
displays. 
Table 2 Directory Button Definitions
ButtonDefinitions
[PDN]
Primary Directory 
NumberPress to answer a call to the Primary Directory Number or to initiate a 
phone call. The [PDN] is specifically your Extension Number or Intercom 
Number. Your telephone can have up to four [PDN] buttons with your 
number. You can set Call Forward and Voice Mail ID code for your [PDN].
[SDN]
Secondary Directory 
NumberA [PDN] of another telephone which appears on your telephone is 
considered a [SDN]. You cannot set Call Forward and Voice Mail ID code 
for [SDNs] on your telephone.
[PhDN]
Phantom Directory 
NumberUp to eight Phantom Directory Numbers can be dedicated to a station or 
shared by a group of stations. One example of a Phantom Directory 
Number application is when it is used as a common phone number for an 
entire department. For instance, when the [PhDN] appears on a group of 
telephones, such as the Sales Department, it will ring on all of the 
telephones of the group when it is called. You can only set Call Forward 
and Voice Mail ID code for [PhDNs] that are owned by your telephone. You 
can have a separate message waiting button and mailbox for up to four 
[PhDNs] on your telephone.
DN = 210 
						

							The Grand Tour
Buttons
8Strata DK Digital Telephone   6/00
Figure 2 Multiple Directory Numbers Example
Feature Buttons
Preprogrammed feature buttons can be assigned to your telephone and vary for 
individual telephones. See Table 18 on Page 139 for a list of all the possible feature 
buttons.
If a button does not appear on your display or telephone keystrip label, see your 
System Administrator for button assignments.
If your telephone has not been programmed for a 
	$ button, you can 
substitute the
%key in any of the procedures that appear in this guide.
10-3 10-2 10-1 11-2
11-150MW/50 51 54
Station 10s Primary Directory 
Numbers [PDNs]
Secondary Directory Numbers 
[SDNs] of Station 11
Calls to Station 11 can be originated 
or answered by Station 10 by 
pressing the 11-1 or 11-2 button.
Phantom Directory Numbers 
[PhDNs] 
Station 10
11-2 11-1 10-3 10-2
10-150 51 58
Station 11
2516