Xerox Documate 3640 User Guide

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8Scanning from ISIS
You can use the ISIS interface from QuickScan or any other application that will access the ISIS driver. 
Note that the ISIS interface for each application varies depending on the application. Please refer to 
that software application’s User
 Guide for instructions on scanning the ISIS interface. 
Open the QuickScan software to acce ss the ISIS driver scanning options. Please note that you may see 
the following warning message:
1. Please disregard the message and click  Continue.
The ISIS drivers were installed correctly during the installation of your scanner.
The Scanner Selection dialog box will then appear.
2. Select  Xerox® DocuMate® 3640  from the list of scanners and click  OK.
Your scanner is then ready to work with the ISIS driver. 
						

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9Maintenance
This chapter includes:
•
Safety Precautions  on page 194
• Clearing Paper Jams  on page 195
• Cleaning the Automatic Document Feeder  on page 196
• Cleaning the Scanner Glass  on page 198
• Replacing the ADF Pad Assembly  on page 199
• Replacing the Roller Assembly  on page 200
• Troubleshooting  on page 204
• Uninstalling Your Scanner  on page 210
• Xerox DocuMate 3640 Scanner Specifications  on page 212
• Xerox DocuMate 3640 Parts List  on page 214
This section contains informat ion about maintenance, troubleshooting, uninstalling, scanner 
specifications, and spare parts. 
						

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Safety Precautions
When servicing the scanner you should take the following precautions to ensure your safety and 
prevent damage to the scanner.
Do These
• Move the scanner to an area that has adequate ro
om for opening the scanner. There should be at 
least 18 inches of space on each side and above the scanner.
Always have a least two people move the scanner,  lifting the scanner up from underneath. Lifting 
the scanner from any other area could cause  personal injury and damage the scanner.
• Always place the scanner on a solid support surf ace that has adequate strength to support the 
weight of the scanner.
• Wear an anti-static strap to pr event electrostatic discharge when touching metal components.
• Always read the instructions in ea ch section carefully, the instructions are specific to the part you 
are installing or servicing.
• Keep all scanner parts and accessories out of the reach of children.
Do Not Do These
• Never attempt installation of any part not described in this manual.
• Never service the scanner near a radiator or any other heat source.
• Never use aerosol sprays or compressed air, or  attempt to lubricate parts with an oil or silicon 
spray.
• Never service the scanner in an area  where there are open liquid containers.
• Never pour or spill liquid on the scanner or any of its components. 
						

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Clearing Paper Jams
If your scanner stops scanning due to a paper 
jam in the Automatic Document Feeder, a warning 
opens after a few moments.
1. Lift the ADF cover release on the top of the  scanner body to open the Automatic Document 
Fe e d e r  c o ve r .
2. Remove the jammed paper and close the cover.
To reduce the number of paper jams, smooth and straighten the paper before scanning, adjust the 
guides to the paper size, and inse rt the paper evenly into the ADF 
						

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Cleaning the Automatic Document Feeder
Cleaning the inside of the scanner helps to keep 
your scanner operating at optimum performance. You 
should clean the inside of the scanner at least once  a week or after 5,000 pages have been scanned. If 
you are getting frequent paper jams, multiple pages feeding at the same time, or you’re seeing lines in 
the scanned image, it is  time to clean the scanner.
Note:  Be careful when cleaning the rollers. All of the  rollers, except the free rollers, are designed to 
rotate in one direction only. Do NOT force the roller to  rotate in the opposite direction. Forcing the roller 
to rotate will damage it, and cause the scanner to feed pages incorrectly.
1. Dampen a soft, lint-free cloth with some Isopropyl rubbing alcohol (95%).
2. Lift the ADF cover release on the top of the  scanner body to open the Automatic Document 
Fe e d e r  c o ve r .  
3. Wipe the feed roller from side to side. Rotate the roller to clean its entire surface.
Feed roller 
						

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4. Locate the Free rollers in the underside of the AD
F door. Wipe the Free rollers from side to side. 
Rotate the rollers downward to clean  the entire surface of each roller.
Free rollers 
						

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Cleaning the Scanner Glass
Scanning items that have excessive amounts of dirt or dust may dirty the glass. To ensure the best 
quality scanned item, wipe the scanner glass with a soft clean cloth to rid the glass of dust or other 
debris.
If there is any residue on the glass that does not 
remove with a soft dry cloth try dampening the cloth 
with Isopropyl rubbing alcohol.
Note:  If lines are appearing in scans from the ADF but not from the flatbed, make sure you have 
cleaned the area of the flatbed glass that the ADF scan s against. This area is at one side of the glass 
and has a white reference frame. This is the area of  the glass where images are captured as paper is 
pulled through the ADF during scanning. 
						

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Replacing the ADF Pad Assembly
The ADF pad may wear out and is designed to be a user-replaceable part. Problems 
with documents feeding into th
e ADF is an indication that the pad is wearing thin. See 
the  Xerox DocuMate 3640 Parts List  on page 214 for ordering information.
To replace the ADF Pad assembly:
1. Lift the ADF cover release on the top of the  scanner body to open the Automatic Document 
Feeder cover. The pad is located in the middle of the ADF.
2. Squeeze the plastic clamps that hold the pad assembly in place and lift the pad up and out
3. Reverse the procedure to repl ace the new pad into its slots. 
						

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Replacing the Roller Assembly
After extended use, the roller may wear out and will need to be replaced. It is a 
user-replaceable part and can be ordered. See the 
Xerox DocuMate 3640 Parts 
List  on page 214 for ordering information.
A worn roller can cause documents to feed in at an angle, multiple pages to feed 
at the same time, or not grab pages at all as the ro ller slips on the page. If standard maintenance of 
cleaning the scanner and replacing the ADF pad assemb ly does not resolve paper feed issues, it may be 
time to replace the roller.
Please note that you cannot accurately determine if the roller has worn out if the roller has not been 
cleaned first. Excessive dust on the roller can make it  appear worn and will be smooth to the touch. You 
can take the roller out of the scanner to clean and ex amine it before making the decision to replace the 
roller.
To remove the roller assembly:
1. Lift the ADF cover release on the top of the  scanner body to open the Automatic Document 
Fe e d e r  c o ve r .
Note that opening the ADF cover automatically dise ngages the toothed gear on the right side of 
the roller so it can be removed.