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Xerox Phaser 3600N User Manual

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    							7.1   
    7 Ordering supplies and 
    accessories
    This chapter provides print cartridge information on purchasing print 
    cartridges and accessories available for your printer.
    • Supplies
    • Accessories
    • How to purchase
    Supplies
    When the toner runs out, you can order the following types of print 
    cartridges for your printer:
    Accessories
    You can purchase and install accessories to enhance your printer’s 
    performance and capacity.
    The following accessories are available for your printer:
    Contact your local reseller for memory and options availability.
    Ty p eYielda
    a. Declared yield value in accordance with ISO/IEC 19752.
    Part number
    Standard yield  Approx. 7,000 pages 106R01370
    High yield Approx. 14,000 pages 106R01371
    AccessoryDescriptionPart number
    Optional 
    trayIf you are experiencing 
    frequent paper supply 
    problems, you can attach 
    an additional 500 sheet 
    tray. You can print 
    documents on various 
    sizes and types of print 
    materials.097N01673
    Optional 
    duplexIf you are want to 
    automatically print on both 
    sides of paper, you can 
    attach an additional duplex 
    unit.097S03756
    Memory 
    DIMMExtends your printer’s 
    memory capacity.• 097S03759: 64 MB
    • 097S03760: 128 MB
    • 097S03761: 256 MB
    How to purchase
    To order Xerox-authorized supplies or accessories, contact your local 
    Xerox dealer or the retailer where you purchased your printer, or visit 
    www.xerox.com/office/support
     and select your country/region for 
    information on calling for technical support.
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    							8.1   
    8 Maintenance
    This chapter provides information for maintaining your printer and the 
    print cartridge, as well as suggestions for high-quality and economical 
    printing.
    This chapter includes:
    • Printing information page
    • Cleaning the printer
    • Maintaining the print cartridge
    • Maintenance parts
    Printing information page
    From the printer’s control panel, you can print pages that give detailed 
    information about the printer. They can help you maintain your printer.
    1Press Menu until Information appears on the bottom line of the 
    display and press OK.
    2Press the Up/down arrow buttons until the information page you 
    want appears and press OK.
    The Information page is printed.
    Cleaning the printer
    During the printing process, paper, toner, and dust particles can 
    accumulate inside the printer. This buildup can cause print quality 
    problems, such as toner specks or smearing. Your printer has a cleaning 
    mode that can correct and prevent these types of problems.
    Cleaning the outside of the printer
    Clean the cabinet of the printer with a soft, lint-free cloth. You can 
    dampen the cloth slightly with water, but be careful not to let any water 
    drip onto or into the printer.
    Caution
    Cleaning the cabinet of the printer with cleaning materials 
    containing large amounts of alcohol, solvents, or other strong 
    substances can discolor or crack the cabinet.
    Cleaning the inside of the printer
    There are two methods to clean the inside of the printer:
    • Clean the inside manually.
    • Print a cleaning sheet, which can be done from the control panel.
    Cleaning the Inside of the printer manually
    1Turn the printer off and unplug the power cord. Wait for the printer 
    to cool down.
    2Open the top cover and pull the print cartridge out. Set it on a 
    clean flat surface.
    Cautions
    • To prevent damage to the print cartridge, do not expose it 
    to light for more than a few minutes. Cover it with a piece of 
    paper, if necessary. 
    • Do not touch the green surface underside of the print 
    cartridge. Use the handle on the cartridge to avoid touching 
    this area.
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    							8.2   
    3With a dry lint-free cloth, wipe away any dust and spilled toner from 
    the print cartridge area and the print cartridge cavity.
    Caution
    While cleaning the inside of the printer, be careful not to touch 
    the transfer roller, located underneath the print cartridge. Oil 
    from your fingers can cause print scan quality problems.
    4Locate the long strip of glass of LSU (Laser Scanning Unit) inside 
    the top of the cartridge compartment, and gently swab the glass to 
    see if dirt turns the white cotton black.
    5Reinsert the print cartridge and close the top cover.
    6Plug in the power cord and turn the printer on.
    Printing a cleaning sheet
    If you are experiencing blurred, faded, or smeared printouts, you can 
    clear the problem by printing a cleaning sheet, provided by your printer. 
    You can print:
    • OPC (Organic Photo Conductor) Cleaning sheet: cleans the OPC 
    drum of the print cartridge.
    • Fuser Cleaning sheet: cleans the fuser unit inside the printer. 
    1Make sure that the printer is turned on with paper loaded in tray.
    2Press Menu until System Setup appears on the bottom line of the 
    display and press OK.
    3Press the Up/down arrow buttons until Maintenance appears and 
    press OK.
    4When Clean Drum appears, press OK.
    Or, press the Up/down arrow buttons until Clean Drum
     or Clean 
    Fuser appears and press OK.
    Your printer automatically picks up a sheet of paper from the tray 
    and prints out a cleaning sheet with dust or toner particles on it.
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    							8.3   
    Maintaining the print cartridge
    Print cartridge storage
    To get the most from the print cartridge, keep the following guidelines 
    in mind:
    • Do not remove the print cartridge from its package until ready for 
    use.
    • Do not refill the print cartridge. The printer warranty does not cover 
    damage caused by using a refilled cartridge.
    •Store print cartridge in the same environment as the printer.
    • To prevent damage to the print cartridge, do not expose it to light for 
    more than a few minute.
    Expected cartridge life
    The print cartridge yield depends on the amount of toner that print jobs 
    require. Average yield for a new print cartridge is 7,000 or 14,000 
    standard pages in accordance with the ISO/IEC 19752 standard. 
    (Average yield for the original print cartridge supplied with the machine 
    is 7,000 standard pages.) The actual number may also be different 
    depending on the print density of the pages you print on, and the number 
    of pages may be affected by operating environment, printing interval, 
    media type, and media size. If you print a lot of graphics, you may need 
    to change the cartridge more often.
    Checking the remaining toner 
    You can check the level of toner left in the cartridge.
    If you are having print quality problems, this can help you determine if 
    the problem is caused by low toner.
    1Press Menu until System Setup appears on the bottom line of the 
    display press OK.
    2Press the Up/down arrow buttons until Maintenance appears and 
    press OK.
    3Press the Up/down arrow buttons until Supplies Life appears and 
    press OK.
    4Press the Up/down arrow buttons to access To n e r  R e m a i n s and 
    press OK.
    The display shows the percentage of the remaining toner.
    Note
    While the following messages are appearing on the display, the 
    sub-menu(s) under Supplies Life can be changed:
    -Invalid Toner, NonGenuine Toner, Replace Toner, To n e r  
    Exhausted
    Redistributing print cartridge
    When the print cartridge is near the end of its life:
    • White streaks or light printing occurs. 
    •Toner Low appears on the display.
    •The Status LED blinks red.
    If this happens, you can temporarily reestablish print quality by 
    redistributing the remaining toner in the cartridge. In some cases, white 
    streaks or light printing will still occur even after you have redistributed 
    the toner.
    1Open the top cover.
    2Pull the print cartridge out.
    Cautions
    • Avoid reaching too far into the printer. The fusing area may 
    be hot.
    • To prevent damage to the print cartridge, do not expose it 
    to light for more than a few minutes. Cover it with a piece of 
    paper, if necessary. 
    • Do not touch the green surface undersid e of the print 
    cartridge. Use the handle on the cartridge to avoid touching 
    this area.
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    							8.4   
    3Thoroughly roll the cartridge 5 or 6 times to distribute the toner 
    evenly inside the cartridge. 
    Note
    If toner gets on your clothing, wipe it off with a dry cloth and 
    wash clothing in cold water. Hot water sets toner into fabric.
    4Hold the print cartridge by the handle and slowly insert the 
    cartridge into the opening in the printer. 
    5Tabs on the sides of the cartridge and corresponding grooves 
    within the printer will guide the cartridge into the correct position 
    until it locks into place completely.
    6Close the top cover. Make sure that the cover is securely closed.
    Replacing the print cartridge
    When the print cartridge is completely empty:
    •Toner Low Replace Toner appears on the display. 
    •The Status LED lights red.
    At this stage, the print cartridge needs to be replaced. For order 
    information for print cartridges, see page 7.1.
    1Open the top cover.
    2Pull the print cartridge out.
    3Remove the new print cartridge from its bag.
    Caution
    Do not use sharp objects, such as a knife or scissors, to open 
    the print cartridge package. They might scratch the drum of 
    the cartridge.
    4Roll the cartridge 5 or 6 times to distribute the toner.
    Thoroughly roll the cartridge to assure maximum copies per 
    cartridge. Save the box and the plastic bag for shipping.
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    							8.5   
    Cautions
    • If toner gets on your clothing, wipe it off with a dry cloth and 
    wash clothing in cold water. Hot water sets toner into fabric.
    • To prevent damage to the print cartridge, do not expose it to 
    light for more than a few minutes. Cover it with a piece of 
    paper, if necessary. 
    • Do not touch the green surface underside of the print 
    cartridgeprint cartridge. Use the handle on the cartridge to 
    avoid touching this area.
    5At the end of the print cartridge, the sealing tape is located. 
    Carefully pull the tape out of the cartridge and discard it.
    Notes
    • The sealing tape should be longer than 60 cm when correctly 
    removed.
    • Holding the print cartridge, pull the sealing tape straight to 
    remove it from the cartridge. Be careful not to cut the tape. If 
    this happens, you cannot use the print cartridge.
    • Refer to the helpful pictures on the cartridge wrapping paper.
    6There is a flexible plastic holder. Remove the holder from the print 
    cartridge.
    7Hold the print cartridge by the handle and slowly insert the 
    cartridge into the opening in the printer.
    8Tabs on the sides of the cartridge and corresponding grooves 
    within the printer will guide the cartridge into the correct position 
    until it locks into place completely.
    9Close the top cover. Make sure that the cover is securely closed.
    Clearing the Toner Low Replace Toner message
    When the Toner Low Replace Toner message appears you can 
    configure the machine so it does not display the message.
    1Press Menu until System Setup appears on the bottom line of the 
    display and press OK.
    2Press the Scroll buttons until Maintenance appears and press OK.
    3Press the Scroll buttons until CLR Empty Msg. appears and press 
    OK.
    4Select On and press OK.
    5Now the Toner Low Replace Toner message does not appear but 
    the Replace Toner message will remain for reminding you that a 
    new cartridge needs to be installed for quality.
    Caution
    Once you have selected On, this setting will be permanently 
    written to the memory of the cartridge, and this menu item will 
    be removed from the Maintenance menu.
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    							8.6   
    Maintenance parts
    To avoid print quality and paper feed problems resulting from worn parts 
    and to maintain your printer in top working condition the following items 
    will need to be replaced at the specified number of pages or when the 
    life span of each item has expired.
    ItemsYield (Average)
    Fuser unit Approx. 150,000 pages
    Pick-up roller Approx. 150,000 pages
    Transfer roller
    a
    aXerox highly recommends that an authorized service provider, dealer 
    or the retailer where you bought printer performs this maintenance 
    activity.Approx. 150,000 pages
    Roller-Idle unit
    aApprox. 150,000 pages
    Unit-holder pad
    aApprox. 150,000 pages
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    							9.1   
    9 Troubleshooting
    This chapter provides helpful information for what to do if you encounter 
    an error while using your printer. 
    This chapter includes:
    • Clearing paper jams
    • Troubleshooting checklist
    • Understanding the Status LED
    • Understanding display messages
    • Print cartridge-related messages
    • Solving general printing problems
    • Solving print quality problems
    • Common Windows problems
    • Common PostScript problems
    • Common Linux problems
    • Common Macintosh problems
    Clearing paper jams
    Note
    When removing paper that is jammed in the printer, if possible 
    always pull the paper in the direction that it normally moves so 
    as not to damage internal components. Always pull firmly and 
    evenly; do not jerk the paper. If the paper tears, ensure that all 
    fragments of paper are removed; otherwise a jam will occur 
    again.
    When a paper jam occurs, the Status LED lights red. Open and close the 
    top cover. The jammed paper will automatically exit the printer. 
    If the paper does not exit, check the display on the control panel. The 
    message indicating the corresponding location of the paper jam 
    appears. Refer to the table below to locate the paper jam and to clear it: 
    In the paper feed area
    In Tra y 2
    1Pull Tray 2 open.
    MessageLocation of JamGo To
    Paper Jam 0
    Open/Close DoorIn the paper feed area
    tray 1(MPT), Tray 2below
    Paper Jam 1
    Open/Close DoorAround the print cartridge page 9.3
    Paper Jam 2
    Check InsideIn the paper exit area page 9.4
    Duplex Jam 0
    Check InsideIn the duplex area page 9.4
    Duplex Jam 1
    Open/Close DoorIn the duplex area page 9.5
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    							9.2   
    2Remove the jammed paper by gently pulling it straight out. Make 
    sure that all of the paper is properly aligned in Tray 2.
    If the paper does not move when you pull, or if you do not see the 
    paper in this area, check the fuser area around the print cartridge. 
    See page 9.3.
    3Insert Tray 2 into the printer until it snaps into place. Printing 
    automatically resumes.
    In optional tray 3
    1Pull optional tray 3 open.
    2Remove the jammed paper from the printer.
    If the paper does not move when you pull, or if you do not see the 
    paper in this area, stop and go to step 3.
    3Remove Tray 2 and optional tray 3 out of the printer.
    4Remove the jammed paper from tray.
    5Insert the trays back into the printer. Printing automatically 
    resumes.
    In tray 1(MPT)
    1If the paper is not feeding properly, pull the paper out of the printer.
    2Open and close the top cover to resume printing.
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    							9.3   
    Around the print cartridge
    Note
    The fuser area is hot. Take care when removing paper from the 
    printer.
    1Open the top cover and pull the print cartridge out.
    2Carefully lift up the guide feed.
    3Remove the jammed paper by gently pulling it straight out.
    If you cannot find jammed paper, or if there is any resistance 
    removing the paper, stop pulling and go to the paper exit area on 
    page 9.4.
    4Flip down the guide feed and reinstall the print cartridge.
    5Replace the print cartridge and close the top cover. Printing 
    automatically resumes.
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