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Xerox Phaser 3600N User Manual

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    							9.14   
    Vertical linesIf black vertical streaks appear on the page:
    • The drum inside the print cartridge has 
    probably been scratched. Install a new print 
    cartridge. 
    Gray 
    backgroundIf the amount of background shading becomes 
    unacceptable, the procedures below may fix the 
    problem.
    • Change to lighter weight pages. See page 5.3.
    • Check the printer’s environment; very dry (low 
    humidity) or high humidity (higher than 80% 
    RH) conditions can increase the amount of 
    background shading.
    • Remove the old print cartridge and install a 
    new one. See page 8.4.
    Toner smear
    • Clean the inside of the printer. See page 8.1.
    • Check the type and quality. See page 5.2.
    • Remove the print cartridge and install a new 
    one. See page 8.4.
    Ve r t i ca l  
    repetitive 
    defectsIf marks repeatedly appear on the printed side of 
    the page at even intervals:
    •The print cartridge may be damaged. If a 
    repetitive mark occurs on the page, print a 
    cleaning sheet several times to clean the 
    cartridge; see page 8.2. After the printout, if 
    you still have the same problems, install a new 
    print cartridge. See page 8.4.
    • Parts of the printer may have toner on them. If 
    the defects occur on the back of the page, the 
    problem will likely correct itself after a few more 
    pages.
    • The fusing assembly may be damaged. 
    Contact a service representative.
    ConditionSuggested solutions
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    Background 
    scatterBackground scatter results from bits of toner 
    distributed on the printed page. 
    • The paper may be too damp. Try printing with a 
    different batch of paper. Do not open packages 
    of paper until necessary so that the paper does 
    not absorb too much moisture.
    • If background scatter occurs on an envelope, 
    change the printing layout to avoid printing over 
    areas that have overlapping seams on the reverse 
    side. Printing on seams can cause problems.
    • If background scatter covers the entire surface 
    area of a printed page, adjust the print 
    resolution through your software application or 
    via the printer properties window.
    Misformed 
    characters• If characters are improperly formed and 
    producing hollowed images, the paper stock 
    may be too slick. Try a different paper. See 
    page 5.3.
    • If characters are improperly formed and 
    producing a wavy effect, the scanner unit may 
    need service. Verify that it also occurs on a 
    demo page (see page 2.9). For service, contact 
    a service representative.
    Page skew
    • Ensure that the paper is loaded properly.
    • Check the paper type and quality. See 
    page 5.2.
    • Ensure that the paper or other material is 
    loaded correctly and the guides are not too 
    tight or too loose against the paper stack.
    Curl or wave
    • Ensure that the paper is loaded properly.
    • Check the type and quality. Both high 
    temperature and humidity can cause paper 
    curl. See page 5.2.
    • Turn over the stack of paper in the tray. Also try 
    rotating the paper 180° in tray.
    • Try printing to the rear cover (face-up).
    Wrinkles or 
    creases• Ensure that the paper is loaded properly.
    • Check the paper type and quality. See 
    page 5.2.
    • Open the rear cover and try printing to the rear 
    cover (face-up).
    • Turn over the stack of paper in tray. Also try 
    rotating the paper 180° in tray.
    ConditionSuggested solutions
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    							9.15   
    Back of 
    printouts are 
    dirty• The transfer roller may be dirty. See page 8.1.
    • Check for leaking toner. Clean the inside of the 
    printer. 
    Solid color or 
    Black pages•The print cartridge may not be installed 
    properly. Remove the cartridge and reinsert.
    •The print cartridge may be defective and need 
    replacing. Install a new print cartridge.
    • The printer may require repair. Contact a 
    service representative.
    Loose toner
    • Clean the inside of the printer. 
    • Check the paper type and quality. See 
    page 5.2.
    • Install a new print cartridge. See page 8.4.
    • If the problem persists, the printer may require 
    repair. Contact a service representative.
    Character 
    Vo i d sCharacter voids are white areas within characters 
    that should be solid black:
    • If you are using transparencies, try another 
    type of transparency. Because of the 
    composition of the transparency, some 
    character voids may be normal. 
    • You may be printing on the wrong surface on 
    the paper. Remove the paper and turn it 
    around. 
    • The paper may not meet paper specifications. 
    See page 5.3.
    Horizontal 
    stripesIf horizontally aligned black streaks or smears 
    appear:
    •The print cartridge may be installed 
    improperly. Remove the cartridge and reinsert.
    •The print cartridge may be defective. Install a 
    new print cartridge. See page 8.4.
    • If the problem persists, the printer may require 
    repair. Contact a service representative.
    ConditionSuggested solutions
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    Common Windows problems
    Note
    Refer to Microsoft Windows 2000/XP/Vista/2003 User Guide 
    that came with your PC for further information on Windows 
    error messages. CurlIf the printed paper is curled or paper does not 
    feed into the printer:
    • Turn over the stack of paper in tray. Also try 
    rotating the paper 180° in tray.
    • Try printing to rear cover.
    An unknown 
    image 
    repetitively 
    appears on a 
    next few sheets 
    or loose toner, 
    light print, or 
    contamination 
    occurs.Your printer is probably being used at an altitude 
    of 2,500 m (8,200 ft) or above.
    The  high altitude may affect the print quality such 
    as loose toner or light imaging. You can set this 
    option through Printer Settings Utility or 
    Altitude Adj. in System Setup menu. See 
    page 2.5.
    ConditionSuggested solutions
    “File in Use” 
    message appears 
    during installation.Exit all software applications. Remove all 
    software from the StartUp Group, then restart 
    Windows. Reinstall the printer driver.
    “Error Writing to 
    LPTx” message 
    appears.• Ensure that the cables are connected 
    correctly, the printer is on.
    • If bi-directional communication is not turned 
    on in the driver, it will also cause this 
    message.
    “General Protection 
    Fault”, “Exception 
    OE”, “Spool32”, or 
    “Illegal Operation” 
    messages appear.Close all other applications, reboot Windows 
    and try printing again.
    “Fail To Print”, “A 
    printer timeout error 
    occurred”, 
    messages appear.These messages may appear during printing. 
    Just keep waiting until the printer finishes 
    printing. If the message appears in standby 
    mode or after printing has been completed, 
    check the connection and/or whether an error 
    has occurred.
    ConditionSuggested solutions
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    							9.16   
    Common PostScript problems
    The following situations are PostScript language specific and may 
    occur when several printer languages are being used.
    Note
    To receive a printed or screen displayed message when 
    PostScript errors occur, open the Print Options window and 
    click the desired selection next to the PostScript errors section.
    ConditionPossible causeSuggested solutions
    PostScript file 
    can not be 
    printed.The PostScript 
    driver may not 
    be installed 
    correctly.• Print a configuration page 
    and verify that the PostScript 
    driver has been installed.
    • Install the PostScript driver.
    • If problem consists, contact a 
    service representative.
    “Limit Check 
    Error” message 
    appears.The print job 
    was too 
    complex.You might need to reduce the 
    complexity of the page or install 
    more memory.
    A PostScript 
    error page 
    prints.Print job may 
    not be 
    PostScript.Make sure that the print job is a 
    PostScript job. Check to see 
    whether the software 
    application expected a setup or 
    PostScript header file to be sent 
    to the printer.
    The optional 
    tray 3 is not 
    selected in the 
    driver.The printer 
    driver has not 
    been 
    configured to 
    recognize the 
    optional tray 3.Open the PostScript driver 
    properties, select the Device 
    Settings tab, and set the 
    Tra y 3 option of the Installable 
    Options section to Installed.
    Common Linux problems
    ConditionSuggested solutions
    The machine does not 
    print.• Check if the printer driver is installed in 
    your system. Open Unified Driver 
    configurator and switch to the Printers 
    tab in Printers configuration window to 
    look at the list of available printers. 
    Make sure that your machine is 
    displayed on the list. If not, please, 
    invoke Add new printer wizard to set up 
    your device.
    • Check if the printer is paused. Open 
    Printers configuration and select your 
    machine on the printers list. Look at the 
    description in the Selected printer pane. 
    If its status contains “(stopped)” string, 
    please, press the Start button. After that 
    normal operation of the printer should 
    be restored. The “stopped” status might 
    be activated when some problems in 
    printing occurred. For instance, this 
    could be an attempt to print document 
    when port is claimed by a scanning 
    application.
    • Check if the port is busy. Since 
    functional components of MFP (printer 
    and scanner) share the same I/O 
    interface (port), the situation of 
    simultaneous access of different 
    “consumer” application to the same port 
    is possible. To avoid possible conflicts, 
    only one of them at a time is allowed to 
    gain control over the device. The other 
    “consumer” will encounter “device busy” 
    response. You should open ports 
    configuration and select the port 
    assigned to your printer. In the Selected 
    port pane you can see if the port is 
    occupied by some other application. If 
    this is the case, you should wait for 
    completion of the current job or should 
    press Release port button, if you are 
    sure that the present owner is not 
    functioning properly.
    • Check if your application has special 
    print option such as “-oraw”. If “-oraw” is 
    specified in the command line 
    parameter then remove it to print 
    properly. For Gimp front-end, select 
    “print” -> “Setup printer” and edit 
    command line parameter in the 
    command item.
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    							9.17   
    The machine does not 
    print.The CUPS (Common Unix Printing 
    System) version distributed with SuSE 
    Linux 9.2 (cups-1.1.21) has a problem 
    with ipp (Internet Printing Protocol) 
    printing. Use the socket printing instead of 
    ipp or install later version of CUPS (cups-
    1.1.22 or higher).
    Some color images 
    come out all black.This is a known bug in Ghostscript (until 
    GNU Ghostscript version 7.05) when the 
    base color space of the document is 
    indexed color space and it is converted 
    through CIE color space. Because 
    PostScript uses CIE color space for Color 
    Matching System, you should upgrade 
    Ghostscript on your system to at least 
    GNU Ghostscript version 7.06 or later. You 
    can find recent Ghostscript versions at 
    www.ghostscript.com
    .
    Some color images 
    come out in 
    unexpected color.This is a known bug in Ghostscript (until 
    GNU Ghostscript version 7.xx) when the 
    base color space of the document is 
    indexed RGB color space and it is 
    converted through CIE color space. 
    Because PostScript uses CIE color space 
    for Color Matching System, you should 
    upgrade Ghostscript on your system to at 
    least GNU Ghostscript version 8.xx or 
    later. You can find recent Ghostscript 
    versions at www.ghostscript.com
    .
    The machine does not 
    print whole pages and 
    its output is half page 
    printed.It is a known problem that occurs when a 
    color printer is used on version 8.51 or 
    earlier of Ghostscript, 64-bit Linux OS, 
    and reported to bugs.ghostscript.com as 
    Ghostscript Bug 688252. The problem is 
    solved in AFPL Ghostscript v. 8.52 or 
    above. Download the latest version of 
    AFPL Ghostscript from http://
    sourceforge.net/projects/ghostscript/ and 
    install it to solve this problem.
    I encounter error 
    “Cannot open port 
    device file” when 
    printing a document.Please avoid changing print job 
    parameters (via LPR GUI, for example) 
    while a print job is in progress. Known 
    versions of CUPS server break the print 
    job whenever print options are changed 
    and then try to restart the job from the 
    beginning. Since Unified Linux Driver 
    locks port while printing, the abrupt 
    termination of the driver keeps the port 
    locked and therefore unavailable for 
    subsequent print jobs. If this situation 
    occurred, please, try to release the port. 
    ConditionSuggested solutions
    Common Macintosh problems
    The printer does not 
    print PDF file correctly. 
    Some parts of 
    graphics, text, or 
    illustrations are 
    missing.Incompatibility between the PDF file and 
    the Acrobat products:
    Printing the PDF file as an image may 
    solve this problem. Turn on Print As 
    Image from the Acrobat printing options.
    N
    OTE: It will take longer to print when you 
    print a PDF file as an image.
    ConditionSuggested solutions
    The printer does not 
    print a document from 
    Acrobat Reader.You should change the Print Method 
    option to Print as Image when you print 
    from Acrobat Reader.
    The document has 
    printed, but the print job 
    has not disappeared 
    from the spooler in Mac 
    OS 10.3.2.Update your Mac OS to OS 10.3.3 or 
    higher.
    Some letters are not 
    displayed normally 
    during the Cover page 
    printing.This problem is caused because Mac OS 
    can not create the font during the Cover 
    page printing. English alphabet and 
    numbers are displayed normally at the 
    Cover page.
    When printing a 
    document in Mac OS 
    with Acrobat Reader 6.0 
    or higher, colors print 
    incorrectly.This problem is caused because the 
    resolution setting in the printer driver 
    may not be matched with that in Acrobat 
    Reader.
    Make sure that the resolution setting in 
    your printer driver matches that in 
    Acrobat Reader.
    ConditionSuggested solutions
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    							10.1   
    10 Installing accessories
    Your printer is a full-featured laser printer that has been optimized to 
    meet most of your printing needs. Recognizing that each user may have 
    different requirements, however, Xerox makes several accessories 
    available to enhance the printer’s capabilities.
    This chapter includes:
    • Precautions when installing accessories
    • Installing a memory DIMM
    Precautions when installing accessories
    Disconnect the power cord: 
    Never remove the control board cover while the power is being supplied.
    To avoid the possibility of an electrical shock, always disconnect the 
    power cord when installing or removing ANY internal or external 
    accessories.
    Discharge static electricity: 
    The control board and internal accessories (network interface card and 
    memory DIMM) are sensitive to static electricity. Before installing or 
    removing any internal accessories, discharge static electricity from your 
    body by touching something metal, such as the metal back plate on any 
    device plugged into a grounded power source. If you walk round before 
    finishing installation, discharge any static electricity once again.
    Installing a memory DIMM
    Your printer has a dual in-line memory module (DIMM) slot. Use this 
    DIMM slot to install additional memory.
    Phaser 3600/B has 64 MB, and Phaser 3600N or Phaser 3600/DN has 
    128 MB of memory. The memory can be expanded to 512 MB.
    For order information for optional memory DIMMs, see page 7.1.
    1Turn the printer power off and unplug all cables from the printer.2Remove the duplex-slot cover from the back of the printer. If you 
    installed an optional duplex unit, remove it from the printer.
    3Grasp the control board cover and slide toward you to open it.
    4Completely open the latches on each side of the DIMM slot.
    5Remove the memory DIMM from its antistatic package. Locate the 
    alignment notches on the bottom edge of the DIMM.
    1
    1control board cover
    1notch
    1
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    							10.2   
    6Holding the memory DIMM by the edges, align the notches on the 
    memory DIMM with the grooves on the memory DIMM slot.
    7Push the DIMM straight into the DIMM slot until it snaps into place. 
    Make sure the latches fit over the notches located on either side of 
    the DIMM.
    8Replace the control board cover.
    1groove
    2notch
    1
    2
    1
    1latch
    9Reinstall the duplex-slot cover or the optional duplex unit.
    10Reconnect the power cord and printer cable, and turn the printer 
    on.
    Setting the memory in the PostScript printer 
    properties
    After installing the memory DIMM, you need to select it in the printer 
    properties of the PostScript printer driver so that you can use it.
    1Make sure that the PostScript printer driver is installed in your 
    computer. To install the PostScript printer driver, you need to select 
    Custom and put a check mark on the PostScript printer driver. See 
    the Software Section.
    2Click the Windows Start menu.
    3For Windows 2000, select Settings and then Printers.
    For Windows XP/2003, select Printers and Faxes.
    For Windows Vista, select Control Panel > Hardware and Sound > 
    Printers.
    4Select the Xerox Phaser 3600 PS printer.
    5Click the right mouse button on the printer icon and select 
    Properties.
    6For Windows 2000/XP//Vista/2003, select Device Settings tab.
    7Select the amount of memory you installed from Printer Memory in 
    the Installable Option section.
    8Click OK.
    Removing the Memory DIMM
    1Follow steps 1 and 3 on page 10.1 to access the control board.
    2Push the latches at both ends of the DIMM slot away from the 
    DIMM. Pull out the DIMM.
    3Place the DIMM in its original package or wrap it with a sheet of thin 
    metal, such as aluminium foil, and store it in a box. 
    4Follow from step 8 on page 10.2.
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    							11.1   
    11 Specifications
    This chapter includes:
    • Printer specifications
    Printer specifications
    ItemSpecifications and Description
    Printing speed
    aUp to 38 ppm (A4); Up to 40 ppm (Letter)
    Duplex: Up to 26 ipm (A4); Up to 27 ipm (Letter)
    Resolution
    Up to 1200 x 1200 dpi effective output
    Warm-up time
    Less than 45 seconds
    First print out time
    Standby mode: 9 seconds 
    Sleep mode: 40 seconds
    Power rating
    AC 110 - 127 V or AC 220 - 240 V
    See the Rating label on the machine for the 
    correct voltage, frequency (hertz) and type of 
    current for your machine.
    Power 
    consumption
    Average: 700 W
    Power save mode: Less than 13 W
    Noise level
    bStandby mode: Less than 35 dBA
    Printing mode: Less than 56 dBA
    Print cartridge life
    c• Starter print cartridge: Approx. 7,000 pages
    • Standard: Approx. 7,000 pages 
    • High yield: Approx. 14,000 pages 
    Duty cycle
    Monthly: Up to 200,000 pages
    Weight
    Phaser 3600/B, 
    Phaser 3600/NGross: 23.5 Kg/ Net: 19.7 Kg
    Phaser 3600/DNGross: 25.4 Kg/ Net: 21.0 Kg
    Package weight
    Paper: 2.71 Kg, Plastic: 0.79 Kg
    External 
    dimensions 
    (WxDxH)
    Phaser 3600/B, 
    Phaser 3600/N396 x 476 x 375 mm 
    (15.6 x 18.7 x 14.8 inches)
    Phaser 3600/DN396 x 509 x 375 mm 
    (15.6 x 20.0 x 14.8 inches)
    Operating 
    environment
    Temperature: 10 ~ 30° C (50 ~ 86° F)
    Humidity: 20 ~ 80% RH
    Printer language
    PCL 6d, PostScript 3, IBM ProPrinter, EPSON
    Memory64 MB for Phaser 3600/B
    128 MB for Phaser 3600/N, Phaser 3600/DN
    64 MB, 128 MB, or 256 MB optional memory 
    available.
    Fonts
    1 bitmap, 45 scalable, 136 PostScript3 fonts
    Interface
    • IEEE 1284 Bidirectional Parallel Standard
    - Modes supported: Compatible, Nibble, Byte, 
    ECP
    • USB Interface Standard
    - USB 2.0 compliant
    - 480 Mbps 1 port
    • Network Interface (Phaser 3600/N, Phaser 
    3600/DN only)
    -10/100 Base TX
    OS compatibility
    e• Windows 2000/XP/Vista/2003 
    • Various Linux OS
    • Mac OS 10.2 ~ 10.5
    Options•  500-sheet tray
    •  Duplex unit for Phaser 3600/B or Phaser 3600/N
    a. Print speed will be affected by operating system used, computing performance, 
    application software, connection method, media type, media size, and job 
    complexity.
    b. Sound pressure Level, ISO 7779.
    c. Average cartridge yield declared in accordance with ISO/IEC 19752. The number 
    of pages may be affected by operating environment, printing interval, media type, 
    and media size.
    d. Compatible with PCL 6 Version 2.1.
    e. Please visit www.xerox.com/office/support
     to download the latest software 
    version.
    ItemSpecifications and Description
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    							1
    INDEX
    A
    accessories
    installing
    memory DIMM 10.1
    order information 7.1
    C
    cleaning
    drum 8.2
    inside 8.1
    outside 8.1
    cleaning sheet, print 8.2
    component location 1.2
    control panel
    menus 2.1
    status LED 9.7
    D
    demo page, print 2.9
    DIMM, install 10.1
    display language, change
    control panel 2.9
    drum, clean 8.2
    E
    error messages 9.8
    H
    high altitude 9.15
    I
    installing accessories
    memory 10.1
    J
    jam, clear 9.1
    L
    loading paper
    multi-purpose tray 5.6
    tray 2/optional tray 3 5.5
    M
    Macintosh problems 9.17
    manual feed mode 5.7
    memory DIMM, install 10.1
    N
    network setup
    802.1x 4.3
    CentreWare IS 4.4
    EtherTalk 4.2
    IPP 4.4
    IPX frame types 4.2
    LPR 4.4
    operating systems 4.1
    Port 9100 4.3
    SLP 4.4
    TCP/IP 4.2
    O
    or 5.5
    output location, select 5.8
    output tray 5.8
    P
    paper guidelines 5.3
    paper jam, clear
    around the print cartridge 9.3
    duplex area 9.4
    In the paper feed area 9.1
    optional tray 3 9.2
    paper exit area 9.4
    tray1(MPT) 9.2
    paper level indicator 5.4
    paper loadmulti-purpose tray 5.6
    tray 2/optional tray 3 5.5
    paper size
    setting 2.4
    specifications 5.2
    paper type
    setting 2.4
    specifications 5.2
    print cartridge
    checkig remaining toner 8.3
    cleaning 8.2
    maintaining 8.3
    redistributing 8.3
    replacing 8.4, 8.5
    print quality problems, solve 9.13
    printing
    demo page 2.9
    problem, solve
    checklist 9.7
    error messages 9.8
    Macintosh 9.17
    paper jams 9.1
    printing 9.11
    printing quality 9.13
    Windows 9.15
    Q
    quality problems 9.13
    R
    rear cover, use 5.9
    replacement parts 8.6
    replacing, print cartridge 8.4, 8.5
    S
    special print media, guidelines 5.3
    specification, printer 11.1
    status LED 9.7
    supplies
    checking life 8.3
    order information 7.1
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    							2
    system requirements
    Mac OS 3.2
    Windows 3.2
    W
    Windows problems 9.15
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    							Software section
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