Apple mac pro server mid 2010 User Manual

							© 2010 Apple Inc. All rights reserved.
 Apple Technician Guide 
Basics
Mac Pro (Mid 2010)   
						

							Mac Pro (Mid 2010) Basics — Overview 12 2010-12-06
Overview
The Mac Pro (Mid 2010) features both quad-core and 6-core Intel Xeon processors with up to 12 
processing cores. The computer is available in the following configurations.
Single-Processor
ProcessorPart NumberTotal CoresMemory SpeedLevel 3 Cache/
Processor
2.8 GHz quad-core661-570941066 MHz8 MB
3.2 GHz quad-core 
(CTO)
661-571041066 MHz8 MB
3.33 GHz six-core 
(CTO)
661-571161333 MHz12 MB
Dual-Processor
ProcessorsPart NumberTotal CoresMemory SpeedLevel 3 Cache/
Processor
2.4 GHz quad-core661-571281066 MHz12 MB
2.66 GHz six-core 
(CTO)
661-5713121333 MHz12 MB
2.93 GHz six-core 
(CTO)
661-5714121333 MHz12 MB
Other features of the Mac Pro (Mid 2010) include:
• 1 TB 7200-rpm 3Gb/s SATA hard drive
• Optional 2 TB 7200-rpm 3Gb/s SATA hard drive
• Optional 512 GB solid-state drive (SSD)
• Up to four drives total
• 1333 MHz DDR3 ECC SDRAM memory*, expandable up to 16GB for single-processor and 
32GB for dual-processor systems
• ATI Radeon HD 5770 graphics card with 1GB of memory
• Optional ATI Radeon HD 5870 graphics card with 1GB of memory
• Two Mini DisplayPort and one dual-link DVI output
• Optional Magic Trackpad
*Note: All configurations use 1333 MHz-DDR3 SDRAM UDIMMs; however, the memory speed for 
certain configurations is 1066 MHz (see tables above).
For more information, refer to http://www.apple.com/macpro/.  
						

							Mac Pro (Mid 2010) Basics — Overview 13 2010-12-06
How to Identify Single- and Dual-Processor Configurations
To identify the configuration of a Mac Pro (Mid 2010) computer, check the code on the 
computer’s configuration label, which is located on the computer’s back panel directly below 
the video ports. See “Serial Number Location.”
Another quick way to identify the configuration is to open the side panel and inspect the 
processor heatsinks on the processor board. The configurations look like the following:
Single-Processor Configuration
Dual-Processor Configuration  
						

							Mac Pro (Mid 2010) Basics — Overview 14 2010-12-06
Serial Number Location
The Mac Pro (Mid 2010) serial number is located on the configuration label, directly below the 
configuration description.  
						

							Mac Pro (Mid 2010) Basics — New Accessories 15 2010-12-06
New Accessories
Magic Trackpad
The wireless Magic Trackpad uses Bluetooth technology to connect to the Mac and comes with 
two AA batteries installed. Use of the Magic Trackpad and its full features requires Mac OS X 
version 10.6.4 or later and the latest trackpad software.
Note: If the Mac Pro (Mid 2010) has had system software reinstalled for any reason, pair the 
Magic Trackpad and then run Software Update.  If only basic functionality is present on Magic 
Trackpad, ensure that it is paired correctly before launching Software Update.  For more 
information, refer to:
• HT4254 About Magic Trackpad and Multi-Touch Trackpad Update 1.0
• HT4273 About Magic Trackpad Update 1.0 for Windows
About the Indicator Light
The indicator light displays the status of the Magic Trackpad and the batteries.
• When you first turn on the trackpad, the indicator light glows steadily for 2 to 3 seconds, 
indicating the batteries are good.
• If the trackpad isn’t paired with a Mac, the light blinks, indicating the trackpad is in discovery 
mode and ready to pair (pairing means connecting the trackpad and Mac to each other 
wirelessly).
• If you don’t pair the trackpad with the Mac within 3 minutes, the light and trackpad turn off 
to conserve battery life. Press the On/off button on the trackpad to turn it on again, allowing 
you to pair it with the Mac.
• When the trackpad is on and connected, the indicator light turns off.
Turn on the Trackpad
• To turn on the trackpad, press firmly and release the on/off button.
• To turn on the trackpad and make it stay in discovery mode (prevent auto-pairing to 
previous known host), press and hold the on/off button.   
						

							Mac Pro (Mid 2010) Basics — New Accessories 16 2010-12-06
Pairing the Magic Trackpad
To pair the trackpad:
1. Choose Apple () > System Preferences, and then click Trackpad.
2.  Click “Set Up Bluetooth Trackpad …” in the lower-right corner.
3. Press the On/off button on the trackpad to turn it on.
4.  Click Continue when the trackpad is detected.
Once the trackpad is paired with the Mac, use Software Update again to make sure the latest 
software is installed.
Note: If the Mac Pro (Mid 2010) has had system software reinstalled for any reason, pair the 
Magic Trackpad and then run Software Update. If only basic functionality is present on Magic 
Trackpad, ensure that it is paired correctly before launching Software Update.
Installing Batteries
1. Use a coin to remove the battery compartment cover on the left side. 
2.  Insert batteries into the battery compartment as shown.
Warning: Replace or recharge batteries at the same time. Don’t mix old batteries with new 
batteries and don’t mix battery types (for example, alkaline and lithium batteries). Don’t open 
or puncture the batteries, install them backwards, or expose them to fire, high temperatures, or 
water. Don’t charge nonrechargeable AA batteries. Keep batteries out of the reach of children.  
						

							Mac Pro (Mid 2010) Basics — New Accessories 17 2010-12-06
Apple Battery Charger
The Apple Battery Charger charges rechargeable NiMH batteries for Apple products that use AA 
batteries.  Each Apple Battery Charger comes with six high-performance AA NiMH batteries: two 
for a keyboard, two for a mouse or trackpad, and two for charging. The Apple Battery Charger 
can charge either one or two NiMH rechargeable batteries. To charge batteries fully, allow at 
least five hours of charging time. For more information, refer to Kbase article HT 4275 About 
Apple Battery Charger.
Batteries
Use only NiMH rechargeable batteries in the Apple Battery Charger. Don’t try to charge 
nonrechargeable AA batteries (lithium or alkaline) in the charger.
Caution: There is risk of explosion if the battery is replaced by an incorrect type. Dispose of 
used batteries according to the instructions. Don’t open or puncture the batteries, install them 
backwards, short circuit, or expose them to fire, high temperatures, or water. Keep batteries out 
of the reach of children.
Status Lights
The indicator light on top of the Apple Battery Charger displays the charging status of the 
batteries.
• Amber: The batteries are charging.
• Green: The batteries are charged and ready to use—the green indicator light shuts off after 
six hours
• No light: May indicate any of the following conditions:
• The batteries are charged and ready to use.
• The inserted batteries are too deeply discharged to register immediately. 
• Flashing Amber: May indicate any of the following conditions:
• The batteries haven’t been properly installed in the charger.
• An unsupported type of battery is in the charger.
• The batteries may be faulty or damaged and should be replaced.  
						

							© 2010 Apple Inc. All rights reserved.
 Apple Technician Guide 
Troubleshooting
Mac Pro (Mid 2010)   
						

							Mac Pro (Mid 2010) Take Apart — General Troubleshooting 19 2010-12-06
General Troubleshooting
Update System Software and Firmware
Important: Apply the latest software and firmware updates before you begin troubleshooting. 
Computers sometimes exhibit symptoms that indicate the wrong Mac OS X system software is 
Troubleshooting Theory
For general information on troubleshooting theory, refer to:
http://service.info.apple.com/service_training/en/006/troubleshoot/index.php?page=intro
Emerging Issues
For the latest on troubleshooting issues, refer to:
http://support.apple.com/kb/index?page=search&q=khot%20Mac%20Pro%20
Emerging%20Issue
Hardware vs. Software
For information on how to isolate a hardware issue from a software issue, refer to:
TS1388—Mac OS X: Isolating issues in Mac OS X  

TS1394—Mac OS X: Troubleshooting installation and software updates  

HT2956—Troubleshooting Mac OS X installation from CD or DVD  

For information on how to troubleshoot a software issue, refer to:
HT1199—Mac OS X: How to troubleshoot a software issue  
  
						

							Mac Pro (Mid 2010) Take Apart — General Troubleshooting 20 2010-12-06
Wireless Troubleshooting
If you’re having issues with Bluetooth and wireless connectivity issues, refer to the following:
• TS3048 Troubleshooting wireless mouse and keyboard issues
• HT3887 Wireless input devices: Bluetooth frequently asked questions
• HT1365 AirPort and Bluetooth: Potential sources of interference for wireless devices and 
networks 
• HT3903 Apple Wireless Keyboard and Mouse: How to install batteries
• HT4273 About Apple Magic Trackpad Update 1.0 for Windows
• HT4254 About: Magic Trackpad and Multi-Touch Trackpad Update 1.0
• HT 4275 About Apple Battery Charger
• Bluetooth Service Diagnostic (BSD) self-paced training
• Bluetooth Troubleshooting Course
Mac Pro Firmware Updates
Firmware is software written into memory circuits, such as flash memory, that will hold the 
software code indefinitely, even when power is removed from the hardware. Firmware on Intel 
Mac computers is designed to be updated if necessary through a software update.
EFI firmware updates update the Boot ROM, and SMC updates update the System Management 
Controller firmware. The SMC manages fans and other environmental parameters that are 
independent of the Boot ROM.
Firmware symptoms can be easily mistaken for hardware issues (e.g., overheating issues, fan 
noise issues, etc.). Always check both EFI and SMC firmware versions and update if necessary 
before replacing any hardware components.
The following lists describe the type of symptoms that may be resolved by updating the EFI 
and SMC firmware.
Symptoms that may be resolved by updating EFI firmware:
• Cannot eject media (various conditions)
• No video on start up
• Blue system failure screens in Windows XP/Vista
• Not waking or sleeping when expected
• Bad media taking too long to eject (including holding mouse button down at startup taking 
minutes to eject)
Symptoms that may be resolved by updating SMC firmware:
• Fan related behavior (excessive speed or noise)
• Loud audible clicking from some fans
• Thermal shut down or warnings
• Diagnostics reporting failures
• Sleep/wake issues
• Intermittent shut down
• SMC causes bad/missing ambient sensor to cause the computer to go to sleep
• Hangs, black screen on restart from Windows