Apple mac pro server mid 2010 User Manual
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Mac Pro (Mid 2010) Symptom Charts — USB Port Does Not Recognize Known Devices 91 2010-12-06 Input/Output Devices Follow the steps in the order indicated below. If an action resolves the issue, retest the computer to verify. If the issue persists after retesting, return to step 1. USB Port Does Not Recognize Known Devices Unlikely cause: Power supply, fans, speaker, hard drives, optical drives, processor board, memory, backplane board Quick Check SymptomQuick Check USB Port Does Not Recognize Known Devices USB devices such as wired keyboard/mice and third-party devices not recognized 1. Check the for latest software updates for Apple and especially third party devices. 2. Use Apple System Profiler to verify the computer recognizes each of the USB buses in the USB device tree. 3. Test front and rear ports with known good Apple keyboard or mouse. 4. Verify any external USB device with large power requirements have their own external power supplies. 5. Verify external USB device cables by using known good cables. Deep Dive CheckResultActionCode 1. Disconnect all peripherals except for a known good Apple USB device. YesGo to step 2 NoRepeat step 1
Mac Pro (Mid 2010) Symptom Charts — FireWire Port Does Not Recognize Known Good Devices 92 2010-12-06 2. Verify the USB ports are free from contaminants and debris. YesGo to step 3 NoRemove contaminants and debris. Replace affected modules if necessary. Defects caused by contaminants or debris are not covered by Apple warranty. Go to step 3. 3. Reset SMC. Verify each of the USB buses are recognized, and a known good connected USB device is recognized. YesIssue resolved. Issue maybe caused by another peripheral device. NoGo to step 4. 4. Disconnect the front panel board. Verify a known good USB device connected to a rear port on the computer is recognized. YesFront panel board failure. Replace front panel board M15 NoBackplane board failure. Replace backplane board. M15 FireWire Port Does Not Recognize Known Good Devices Unlikely cause: Power supply, fans, speaker, hard drives, optical drives, processor board, memory Quick Check SymptomQuick Check FireWire Port Does Not Recognize Known Good Devices FireWire devices such as video cameras, etc. not recognized 1. Check for latest software updates for Apple and especially third party devices. 2. Use Apple System Profiler to verify the computer recognizes each of the FireWire busses in the FireWire device tree. 3. Test front and rear ports with known good FireWire device and cable. 4. Verify any external FireWire devices with large power requirements have their own external power supplies. 5. Verify external FireWire device cables by using known good cables.
Mac Pro (Mid 2010) Symptom Charts — FireWire Port Does Not Recognize Known Good Devices 93 2010-12-06 Deep Dive CheckResultActionCode 1. Disconnect all peripherals except for a known good FireWire device and cable. YesGo to step 2 NoRepeat step 1 2. Verify the FireWire ports are free from contaminants and debris. YesGo to step 3 NoRemove contaminants and debris. Replace affected modules if necessary. Defects caused by contaminants or debris are not covered by Apple warranty. Go to step 3. 3. Reset SMC. Verify each of the FireWire buses are recognized, and a known good connected FireWire device is recognized? YesIssue resolved. Issue maybe caused by another peripheral device. NoGo to step 4. 4. Disconnect the front panel board. Verify a known good FireWire device connected to a rear port on the computer is recognized YesFront panel board failure. Replace front panel board. M12 NoBackplane board failure. Replace backplane board. M12
Mac Pro (Mid 2010) Symptom Charts — No Audio from Internal Speaker 94 2010-12-06 No Audio from Internal Speaker Unlikely cause: Power supply, fans, hard drives, optical drives, processors, processor board, front panel board, memory Quick Check SymptomQuick Check No Audio from Internal Speaker Can’t hear any audio from the computer’s internal speaker 1. Disconnect all external audio peripherals. 2. Ensure volume is not at a low/muted setting. 3. Boot from Install media or external compatible Mac OS X. Listen for sound from internal speaker when adjusting volume setting. 4. Connect headphones to rear Audio Line Out jack. Listen for sound from headphones when adjusting volume setting. 5. Connect headphones to front headphone jack. Listen for sound from headphones when adjusting volume setting. 6. Reset PRAM Deep Dive CheckResultActionCode 1. Check System Profiler for audio devices (Audio (Built In) Intel High Definition Audio). Look for Internal Speaker Connection YesBuilt-in audio devices available. Go to step 2 NoNo built in Audio devices available. Replace backplane board M09 2. Check Output in System Preferences (Sound pref pane) has ‘Internal Speaker’ selected. YesSet to Internal Speaker. Go to step 3 NoThe wrong output device shown. ie headphones. Go to step 6 3. Verify sound is heard from internal speaker. YesIssue resolved NoNo audio heard. Go to step 4
Mac Pro (Mid 2010) Symptom Charts — Distorted Audio from Internal Speaker 95 2010-12-06 4. Reseat internal speaker connection. Verify sound is heard from internal speaker. YesIssue resolved NoReplace speaker. Go to step 5X08 5. Verify sound is heard from internal speaker. YesIssue resolved NoGo to step 6 6. Insert and disconnect known good headphones or external speakers in the front headphone jack several times. There are mechanical switches inside the headphone connector. Verify sound is heard on the internal speaker. YesIssue resolved NoGo to step 7 7. Disconnect front panel board. Verify sound is heard from internal speaker YesProblem is with front panel board. Replace front panel board M09 NoReplace backplane boardM09 Distorted Audio from Internal Speaker Unlikely cause: Power supply, fans, hard drives, optical drives, processor board, front panel board, memory Quick Check SymptomQuick Check Distorted Audio from Internal Speaker Distorted audio 1. Reset PRAM . 2. Adjust sound output level in System Preferences: Sound Output to assist identification of speaker distortion source. 3. Ensure customer audio files are not the source. 4. Compare the same sound and the audio output settings against another known good computer to make sure the sound file is the cause, and not the hardware.
Mac Pro (Mid 2010) Symptom Charts — Distorted Audio from Internal Speaker 96 2010-12-06 Deep Dive CheckResultActionCode 1. Do external speakers or headphones distort when compared with the same settings and volume as the distorting internal speaker? YesAudio source or volume issue. Reduce volume and retest with known good audio source. Note some audio source frequencies may be outside the frequency response of the internal speaker which may lead to distortion. Go to step 5. NoInternal speaker issue. Go to step 2. 2. Verify the internal speaker cable connector is not damaged and correctly seated to the backplane board connector. YesGo to step 3. NoReseat the cable, or if damaged replace internal speaker. Go to step 5 X09 3. Verify the speaker membrane is free from contamination and debris, and not deformed or damaged. YesGo to step 4. NoClean any contamination and debris. Go to step 5. If membrane is damaged, replace the defective speaker. Go to step 5. X09 4. Ensure the speaker assembly is securely attached in the computer. Verify if the speaker assembly causes any vibration when a sound is played. YesReplace speaker assembly. Go to step 5. NoClean any dust or debris. Go to step 5. 5. Using a known good audio source verify the internal speaker no longer produces distorted sound. YesIssue resolved. NoReplace the backplane board.M09
Mac Pro (Mid 2010) Symptom Charts — Front Headphone Jack Has No Audio 97 2010-12-06 Front Headphone Jack Has No Audio Unlikely cause: Power supply, fans, hard drives, optical drives, processors, heatsinks, processor board, memory Quick Check SymptomQuick Check Front Headphone Jack Has No Audio Can’t hear any audio from the computer’s front headphone jack 1. Disconnect all external audio peripherals. 2. Ensure volume is not at a low/muted setting. 3. Boot from Install media or external compatible Mac OS X. Listen for sound from internal speaker when adjusting volume setting. 4. Connect known good headphones to rear Audio Line Out jack. Listen for sound from headphones when adjusting volume setting. 5. Connect known good headphones to front headphone jack. Listen for sound from headphones when adjusting volume setting. 6. Reset PRAM Deep Dive CheckResultActionCode 1. Check System Profiler for audio devices: Audio (Built In) Intel High Definition Audio. Look for Internal Headphone Connection: 1/8 inch Jack YesBuilt-in audio devices available. Go to step 2 NoNo built -in audio devices available. Replace backplane board M09 2. Connect known good headphones to front headphone jack. Check Output in System Preferences (Sound pref pane) has Headphones selected. YesSet to Headphones. Go to step 3 NoThe wrong output device shown, e.g., internal speaker. Go to step 6 3. Verify sound is heard from headphones. YesIssue resolved NoNo audio heard. Go to step 4
Mac Pro (Mid 2010) Symptom Charts — Line-In Jack Has No Input 98 2010-12-06 4. Reseat front panel board cable and confirm the cable is not damaged. Verify sound is heard from headphones. YesIssue resolved NoIf cable is damaged, replace cable. Go to step 5 X03 5. Insert and disconnect known good headphones or external speakers in the front headphone jack several times. There are mechanical switches inside the headphone connectors. Verify sound is heard from the headphones YesIssue resolved NoReplace front panel board. Go to step 6 M09 6. Verify sound is heard in the headphones YesIssue resolved NoReplace backplane boardM09 Line-In Jack Has No Input Unlikely cause: Power supply, fans, hard drives, optical drives, processors, heatsinks, processor board, memory Quick Check SymptomQuick Check Line-In Jack Has No Input Can’t receive any audio input from the computer’s line-in jack 1. Disconnect all external audio peripherals. 2. Ensure volume is not at a low/muted setting. 3. Boot from Install media or external compatible Mac OS X. Listen for sound from internal speaker when adjusting volume setting. 4. Connect known good line-level microphone or other line-level device to the Audio Line In jack. For information on supported devices, review http://support.apple.com/kb/TA25159. 5. Go to ‘Input’ of the Sound pane System Preferences. Select ‘Line In’. 6. Adjust Input volume slider to maximum and play sound into Line In. Verify if the Input level shows moving bars relating to the sound being input. 7. Reset PRAM
Mac Pro (Mid 2010) Symptom Charts — Line-In Jack Has No Input 99 2010-12-06 Deep Dive CheckResultActionCode 1. Check System Profiler for audio devices: Audio (Built In) Intel High Definition Audio. Look for Internal Line-In Connection: 1/8 inch Jack. YesBuilt-in audio devices available. Go to step 2 NoNo built-in audio devices available. Replace backplane board. M09 2. Connect a known good line- level microphone or other line-level device to the line-in jack. Manually switch System Preference Sound Input to Line In. YesSet to Line In. Go to step 3 NoThe wrong input device shown, e.g. internal microphone. Manually switch System Preference Sound Input to Line In. Go to step 3 3. Verify the Input level shows moving bars relating to the sound being input. YesIssue resolved NoReplace backplane board.M09
Mac Pro (Mid 2010) Symptom Charts — Line-In Jack Has Distorted Input 100 2010-12-06 Line-In Jack Has Distorted Input Unlikely cause: Power supply, fans, hard drives, optical drives, processors, heatsinks, processor board, memory Quick Check SymptomQuick Check Line-In Jack Has Distorted Input Distorted input in the computer’s line-in jack 1. Disconnect all external audio peripherals. 2. Ensure volume is not at a low/muted setting. 3. Boot from Install media or external compatible Mac OS X. Listen for sound from internal speaker when adjusting volume setting. 4. Connect known good line-level microphone or other line-level device to the Audio Line In jack. For information on supported devices, review http://support.apple.com/kb/TA25159. 5. Go to ‘Input’ of the Sound pane System Preferences. Select ‘Line In’. 6. Reduce Input volume slider so the sound into Line In jack is not too loud or distorting. Verify the Input level shows moving bars relating to the sound being input. 7. Reset PRAM Deep Dive CheckResultActionCode 1. Check System Profiler for audio devices: Audio (Built In) Intel High Definition Audio. Look for Internal Line-In Connection: 1/8 inch Jack. YesBuilt-in audio devices available. Go to step 2 NoNo built-in audio devices available. Replace backplane board. M09 2. Connect a known good line- level microphone or other line-level device to the line-in jack. Manually switch System Preference Sound Input to Line In. YesSet to Line In. Go to step 3 NoThe wrong input device shown, e.g. internal microphone. Manually switch System Preference Sound Input to Line In. Go to step 3