Apple mac pro server mid 2010 User Manual
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Mac Pro (Mid 2010) Symptom Charts — Rear Line-Out Jack Has No Audio 101 2010-12-06 3. Reduce Input volume slider so the sound into the line-In jack is not too loud or distorting. Verify the Input level shows moving bars relating to the sound being input.. YesIssue resolved NoReplace backplane board.M09 Rear Line-Out Jack Has No Audio Unlikely cause: Power supply, fans, hard drives, optical drives, processors, heatsinks, processor board, memory Quick Check SymptomQuick Check Rear Line-Out Jack Has No Audio Can’t hear any audio from the computer’s line-out jack 1. Disconnect all external audio peripherals. 2. Ensure volume is not at a low/muted setting. 3. Boot from Install media or external compatible Mac OS X. Listen for sound from internal speaker when adjusting volume setting. 4. Connect known good headphones to rear Audio Line Out jack. Listen for sound from headphones when adjusting volume setting. 5. Connect known good headphones to front headphone jack. Listen for sound from headphones when adjusting volume setting. 6. Reset PRAM Deep Dive CheckResultActionCode 1. Check System Profiler for audio devices: Audio (Built In) Intel High Definition Audio. Look for Internal Line-Out Connection: 1/8 inch Jack. YesBuilt-in audio devices available. Go to step 2 NoNo built-in audio devices available. Replace backplane board. M09
Mac Pro (Mid 2010) Symptom Charts — Rear Line-Out Jack Has No Audio 102 2010-12-06 2. Connect headphones or external speakers to the rear line-out jack. Manually switch System Preference Sound Output to Line Out. YesSet to Line Out. Go to step 3 NoThe wrong output device shown, e.g. internal microphone. Manually switch System Preference Sound Output to Line Out. Go to step 3 3. Verify sound can be heard from headphoe or external speakers. YesIssue resolved NoReplace backplane board.M09
Mac Pro (Mid 2010) Symptom Charts — Optical Digital Audio In Has No Input 103 2010-12-06 Optical Digital Audio In Has No Input Unlikely cause: Power supply, fans, hard drives, optical drives, processors, heatsinks, processor board, memory Quick Check SymptomQuick Check Optical Digital Audio In Has No Input Can’t receive any signal input from the computer’s optical digital audio in jack 1. Reset PRAM 2. Disconnect all external audio peripherals. 3. Connect optical-in on computer to optical-out on another Mac computer via a known good TOSLINK cable. Ensure the optical TOSLINK cables and connectors are in good condition so there is minimal loss or degradation of the digital signal. 4. Do not use a 1/8 inch optical jack to TOSLINK adapter and connect to the line-in port. 5. It is not within the feature set of the computer to decode a DTS, AC3, or 5.1 signal on digital optical input. 6. Set preferences for the other Mac computer: System Prefs - > Sound -> Output -> Digital Out 7. Start playback of iTunes track or audio source on the other computer 8. Set preferences for the computer you are testing: System Prefs - > Sound -> Input -> Digital In 9. Observe input level meter on the computer you are testing. There should be some kind of activity. 10. Note: A red light shines from the rear optical digital audio out connector, whether or not a device is connected to it. This is a normal condition. Deep Dive CheckResultActionCode 1. Check System Profiler for audio devices: Audio (Built In) Intel High Definition Audio. Look for Optical Digital In Connection: S/P - DIF IN. YesBuilt-in audio devices available. Go to step 2 NoNo built-in audio devices available. Replace backplane board M09
Mac Pro (Mid 2010) Symptom Charts — Optical Digital Audio In Has No Input 104 2010-12-06 2. From Quickchecks: To test the actual audio quality, create a new GarageBand project on the computer being tested, and add a new track -> Real Instrument, Vocals, No Effects, monitor on. Verify that you hear the audio being played back through the computer’s speaker and see VU meter activity for that instrument. YesIssue resolved. No issue with the optical output or input at a hardware level. NoRule out software on the computer. If it still fails, replace backplane board. M09
Mac Pro (Mid 2010) Symptom Charts — Optical Digital Audio Out Has No Output 105 2010-12-06 Optical Digital Audio Out Has No Output Unlikely cause: Power supply, fans, hard drives, optical drives, processors, heatsinks, processor board, memory Quick Check SymptomQuick Check Optical Digital Audio Out Has No Output Can’t transmit any signal output from the computer’s optical digital audio out jack. 1. Reset PRAM 2. Disconnect all external audio peripherals. 3. Connect optical-out on computer to optical-in on another Mac computer via a known good TOSLINK cable. Ensure the optical TOSLINK cables and connectors are in good condition so there is minimal loss or degradation of the digital signal. 4. Do not use a 1/8 inch optical jack to TOSLINK adapter and connect to the line-out port. 5. Where there is DTS, AC3, or 5.1 playback being used, ensure the receiving device connected to the computer supports these formats. 6. Set preferences for the computer you are testing: System Prefs - > Sound -> Output -> Digital Out 7. Start playback of iTunes track or audio source on computer you are testing 8. Set preferences for the other Mac computer: System Prefs - > Sound -> Input -> Digital In 9. Observe input level meter on the other computer. There should be some kind of activity. 10. Understand a red light shines from the rear optical digital audio out connector, whether or not a device is connected to it. This is a normal condition. Deep Dive CheckResultActionCode 1. Check System Profiler for audio devices: Audio (Built In) Intel High Definition Audio. Look for Optical Digital Out Connection: S/P - DIF OUT. YesBuilt-in audio devices available. Go to step 2 NoNo built-in audio devices available. Replace backplane board M09
Mac Pro (Mid 2010) Symptom Charts — Optical Digital Audio Out Has No Output 106 2010-12-06 2. From Quickchecks: To test the actual audio quality, create a new GarageBand project on another Mac computer, and add a new track -> Real Instrument, Vocals, No Effects, monitor on. Verify that you hear the audio being played back through the other computer’s speaker and see VU meter activity for that instrument. YesIssue resolved. No issue with the optical output or input at a hardware level. NoRule out software on the computer. If it still fails, replace backplane board. M09
Mac Pro (Mid 2010) Symptom Charts — Apple Wireless Mouse/Magic Trackpad Erratic Tracking 107 2010-12-06 Apple Wireless Mouse/Magic Trackpad Erratic Tracking Quick Check SymptomsQuick Check Apple Wireless Mouse/Magic Trackpad Erratic Tracking • Cursor tracking is jumpy • Tracking /Clicking/Tapping actions not working 1. Verify all software and firmware updates have been installed to take advantage of any available bug fixes. 2. Verify the Bluetooth device software has been installed. 3. Verify that customer is not using more than three Dual Link Bluetooth input devices at the same time on same computer. 4. Cover the entire pad surface for some seconds to reset it. 5. Clean mouse sensor/ pad surface. 6. Review kBase #TS3048: Troubleshooting wireless mouse and keyboard issues. 7. Use a known-good up-to-date Mac OS X computer with Bluetooth enabled in Bluetooth Preferences, where a known-good similar Bluetooth device could be previously paired, and where a wired mouse is connected. 8. (Apple Wireless Keyboard , Magic Mouse or Magic Trackpad) Download and run the Bluetooth Service Diagnostic utility (available in the Disk Images page of GSX/Service Source), checking the Restore Defaults Settings option. 9. (Apple Wireless Keyboard , Magic Mouse or Magic Trackpad) If Bluetooth Service Diagnostic utility passes, try to pair again the device using the Bluetooth Setup Assistant. 10. Replace defective Bluetooth device specifying the code provided by Bluetooth Service Diagnostic.
Mac Pro (Mid 2010) Symptom Charts — Apple Battery Charger Does Not Charge Batteries 108 2010-12-06 Apple Battery Charger Does Not Charge Batteries Quick Check SymptomsQuick Check Apple Battery Charger Does Not Charge Batteries • No Amber/Green status LED visible on charger when batteries are installed and charger is connected to AC • Amber status LED is flashing • When installed in the input device, batteries don’t power it • Batteries only provide limited run time when used • Batteries show leak/inflation signs 1. Verify that only NiMH AA rechargeable batteries are used with the Apple Battery Charger and that they are correctly installed, with correct polarity orientation. If Amber status LED still flashes when these batteries are installed, they are likely defective. 2. Verify that only NiMH AA rechargeable batteries are used with the Apple Battery Charger and that they were left charging for at least 5 hours. (LED will go green when a full charge has been reached, then will turn off to conserve energy.) 3. Test with known-good AC duckhead plug. 4. Quickly test customer’s Apple Battery Charger for charge of a known-good set of NiMH AA rechargeable batteries . If no Amber or Green status LED is seen, replace battery charger (P01). 5. Quick check customer’s NiMH AA rechargeable batteries for charge status when installed in a known-good Apple Battery Charger. If no Amber/ Green status LED is seen, replace Apple battery set (P01). Deep Dive CheckResultActionCode 1. Verify if the charger LED goes ON (Green or Amber) when a known-good set of NiMH AA batteries is installed and charger is connected to AC outlet. YesGo to step 2 NoCheck that batteries fit and are correctly seated in case. If issue persists, replace defective Apple Battery Charger P01
Mac Pro (Mid 2010) Symptom Charts — Uncategorized Symptom 109 2010-12-06 2. Verify if the charger LED goes Amber when a set of known- good discharged or only partly- charged NiMH AA batteries is installed. YesGo to step 3 NoLED remains Green while known-good inserted batteries are still not fully charged (charger never initiates a charge): Replace defective Apple Battery Charger. P10 3. Verify if the charger LED goes green when a known-good set of partly charged NiMH AA batteries is installed and has been left for some hours (up to 5 hours if a fully discharged set was installed in charger). Note: Status LED may turn OFF after batteries are charged and ready to use—green LED shuts off after six hours. YesWhen charge of the known- good batteries set has ended (Green LED), insert them in a known-good input device and go to step 4. NoLED remains Amber (never stops charging). Replace defective Apple Battery Charger. P10 4. Check battery level in System Preferences Trackpad or Mouse. Depending on device type, battery type, and time since last full charge, the battery level displayed should vary from 80% to almost full. Verify that battery level shows more than 80% charge YesCharge functionality confirmed. Return Apple Battery Charger to customer and recommend customer check rechargeable batteries. NoCharger does not correctly charge batteries Replace defective Apple Battery Charger. P10 Uncategorized Symptom Quick Check SymptomQuick Check Uncategorized Symptom Unable to locate appropriate symptom code Verify whether existing symptom code applies to the issue reported by the user. If not, document reported symptom and send feedback to smfeedback@apple. com stating that a suitable symptom code could not be found.
Mac Pro (Mid 2010) Symptom Charts — Computer Runs Slow with Fast/Failed Fans 110 2010-12-06 Mechanical Issues: Thermals and Enclosure Follow the steps in the order indicated below. If an action resolves the issue, retest the computer to verify. If the issue persists after retesting, return to step 1. Computer Runs Slow with Fast/Failed Fans Unlikely cause: Hard drive(s), optical drive(s) Quick Check SymptomQuick Check Computer Runs Slow with Fast/ Failed Fans • Computer feels very warm • Computer is sluggish • Fan(s) run fast • Fan(s) do not run at all • Peripheral card fan(s) run fast • Peripheral card fan(s) do not run at all 1. Reseat all DIMMs. Refer to Memory Diagnostic LEDs. 2. Verify the computer has adequate airflow around the enclosure, front and rear vents not blocked. 3. Verify issue is not user perception; computer functions correctly, doesn’t run any warmer than expected. Compare to similarly configured computer. Spotlight Indexes in the background and may go unnoticed by the user. 4. Note: Temperatures/fan speed fluctuate within a normal range depending on processes running and attached peripherals. Fan(s) speeds may take several minutes to return to idle after heavy processor or I/O activity has ceased. 5. Check for any ‘runaway’ applications or processes consuming the processors. 6. Verify correct specification memory is used: http://support.apple.com/kb/HT2813. Ensure the installed memory is configured correctly to optimize performance. 7. Reset SMC. Note: Ensure the power button is not pressed when connecting the AC power cord or all fans will run fast. 8. If peripheral card fan related, verify using a known good peripheral card. 9. If there is abnormal temperature, overall computer speed will be noticeably reduced. If abnormal temperature can’t be lowered to within normal range, a force shutdown will occur. .