Apple mac pro server mid 2010 User Manual
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Mac Pro (Mid 2010) Symptom Charts — Computer Runs Slow with Fast/Failed Fans 111 2010-12-06 Deep Dive CheckResultActionCode 1. Very if the issue is user perception of intermittent noisy fans. Is the computer running as expected (compared to a similar computer)? YesNo problem found. Inform the customer the computer is operating normally. NoGo to step 2. 2. Determine if there are runaway applications or processes consuming the processors. Verify using ‘Activity Monitor’ YesThe application or process may have crashed. Alternatively check with the software vendor for compatibility and software update. NoThere are no runaway applications or processes. Go to step 3. 3. Reset the SMC. Turn the computer back ON and verify all fans are rotating at close to minimum speed within a few minutes after the computer is idle. YesCorrupt SMC state causing power and stability issues. Reset SMC has resolved. NoFan(s) not running or always running at full speed. Go to step 4. 4. Boot the computer from a known good compatible Mac OS X. Verify the computer fans are rotating at close to minimum speed within a few minutes after computer is idle. YesSuspect issue is caused by customer software or Mac OS X install. Clean install and restest. NoGo to step 5 5. Clear out any obstructions such as dust or internal cables from the fans and heatsinks. Reseat all fan connections to backplane board and processor board. Ensure no damage to heatsinks, e.g., bent or crushed fins and heatsink/ processor board connectors. Replace adequate thermal grease between processor(s) and heatsink(s). Reseat all fan connections in the system. Run Apple Service Diagnostic to verify the thermal sensor and fan circuity are functioning correctly. YesGo to step 6 NoReplace affected fan, peripheral card, backplane board, or processor board based on Apple Service Diagnostic finding. - Fan failures - Peripheral card, backplane board, and processor board won’t cause fan to spin, or cause it to spin too fast - Sensor related failures - For Heatsink failures X18 M18 M23 M99
Mac Pro (Mid 2010) Symptom Charts — Power Button Stuck 112 2010-12-06 6. Boot the computer from a known good compatible Mac OS X. Verify the computer fans are rotating at close to minimum speed within a few minutes after the computer is idle. YesIssue resolved NoGo to step 5 Power Button Stuck Unlikely cause: Hard drive(s), optical drive(s) Quick Check SymptomQuick Check Reset/Power Button Stuck • Computer will not power on • Computer has full speed fans at start up 1. Reset SMC. 2. Inspect power button for any debris that may be obstructing its movement 3. Press power button a few times ensuring a clicking actuation can be felt and heard. Deep Dive CheckResultActionCode 1. After connecting the AC power cord verify the Trickle Power/ Standby LED from the power supply to the backplane board is illuminated when pressing the DIAG_LED button. YesGo to step 2 NoGo to No Power. 2. Reset SMC by disconnecting the power cord 15 seconds. Reconnect power cord. Wait 5 seconds. Verify the computer turns ON when you press the power button. YesCorrupt SMC state causing power stability issues. Reset SMC has resolved the issue. NoGo to step 3
Mac Pro (Mid 2010) Symptom Charts — Power Button Stuck 113 2010-12-06 3. Momentarily jumper SYS_PWR pads on the backplane board. (Refer to photo on “Minimum Configuration Testing.”) Verify the computer turns ON. YesGo to step 4 NoIssue lies elsewhere. Go to Startup and Power Issues. 4. Disconnect the front power button from the front panel board. Using a resistance/Ohms function on a MultiMeter, measure resistance/Ohms between pins while actuating the button. Verify the switch resistance changes between infinite to ≤ 5 Ohms when actuating. YesGo to step 6 NoPower button is defective. Replace power button. Go to step 5. X14 5. Verify replacement switch turns ON the computer when actuating the power button. YesDefective power button replaced. Issue resolved. NoGo to step 6 6. Disconnect the front panel board and related cable from the backplane board. Note the processor tray and cage will need to be removed to gain access to the front panel board and cable. The processor tray and cage will need to be re- installed securely after cable disconnect otherwise damage may occur to the backplane board and processor board connector. Momentarily jumper SYS PWR pads to power the computer on. (Refer to photo in “Minimum Configuration Testing.”) Verify the computer turns ON. YesFront panel board is defective. Replace front panel board. M01 NoIssue lies elsewhere. Go to Startup and Power Issues.
Mac Pro (Mid 2010) Symptom Charts — Internal Cables and Connectors Defective 114 2010-12-06 Internal Cables and Connectors Defective Unlikely cause: Enclosure Quick Check SymptomQuick Check Internal Cables and Connectors Defective Various symptoms 1. Inspect for any Open / short circuits, torn, cut, pinched, melted, crushed, water or other fluid, corrosion, snapped cables and connectors. 2. Gently tug on each conductor ensuring they have not pulled from its respective connector. 3. Inspect the connectors for any corroded missing or bent pins, snapped off printed circuit boards. 4. Never use tape or re-solder damaged cables and connectors. Always replace the affected part. Deep Dive CheckResultActionCode 1. Determine whether fault has already been isolated to a single cable or connector. YesGo to step 2 NoJump to appropriate symptom code flow most closely related to the customer reported symptom(s). 2. Determine whether damaged connector/port/cable caused by customer abuse. YesReplace affected part. Customer abuse and accidental damage is not covered under warranty. For cables For cables and connectors on boards For power supply For mass storage X03 M24 P16 H04 NoReplace affected part. For cables For cables and connectors on boards For power supply For mass storage X03 M24 P16 H04
Mac Pro (Mid 2010) Symptom Charts — Mechanical/Physical Damage 115 2010-12-06 Mechanical/Physical Damage Quick Check SymptomQuick Check Mechanical/Physical Damage • Damaged ODD door(s) • Damaged side access door • Damaged latch mechanism • Stripped screw/head • Stripped screw boss • Dent or scratch to enclosure • Bent feet or handles • Fluid damage or rust • Damaged processor tray latches • Damaged processor cage • Damaged PCI port bracket and covers • Damaged PCI slider 1. Determine damage caused by customer/ technician environment, accidental damage, or abuse. 2. Inform customer/technician the failures are not covered by Apple warranties. Refer to http://www. apple.com/legal/warranty Uncategorized Symptom Quick Check SymptomQuick Check Uncategorized Symptom Unable to locate appropriate symptom code Verify whether existing symptom code applies to the issue reported by the user. If not, document reported symptom and send feedback to smfeedback@apple. com stating that a suitable symptom code could not be found.
© 2010 Apple Inc. All rights reserved. Apple Technician Guide Take Apart Mac Pro (Mid 2010)
Mac Pro (Mid 2010) Take Apart — General Information 117 2010-12-06 General Information Orientation For most take-apart procedures, Apple recommends laying the computer on its side before removing or installing the part. For proper operation, however, Apple recommends running the unit in the upright position. Never operate the computer on its side with the access panel facing down. Tools The following tools are required to service all configurations of the computer: • Magnetized Phillips #1 screwdriver • Long-handled, magnetized Phillips #2 screwdriver • Magnetized jeweler’s Phillips #1 screwdriver • Long-handled, magnetized 3 mm flathead hex screwdriver (Apple part number 922-7122) • Long-handled, magnetized T8 torx screwdriver • Right-angle or short-handled, magnetized 2.5 mm hex screwdriver • Flatblade screwdriver • Jeweler’s flatblade screwdriver • Thermal grease kit (Apple part number 076-1225) • Soft cloth (for protecting processor tray) Parts Requiring Enclosure Replacement The following are not separate, orderable parts. To replace them, you must replace the enclosure. • Media shelf • Media fan • AirPort antenna board and cables • Rear panel latch How to Identify Single- and Dual-Processor Configurations See “How to Identify Single- and Dual-Processor Configurations” in the Basics chapter.
Mac Pro (Mid 2010) Take Apart — General Information 118 2010-12-06 Icon Legend The following icons are used in this chapter: IconMeaning Warning or caution Check; make sure you do this Note on Illustrations Because a pre-production model was used for the illustrations in this manual, you may notice small differences between the image pictured and the computer you are servicing.
Mac Pro (Mid 2010) Take Apart — Opening the Computer 119 2010-12-06 First Steps • Shut down computer. • Wait 10 minutes • Warning: After you shut down the system, the internal components can be very hot. You must let the computer cool down before continuing. • Unplug all external cables except power cord. • Touch metal PCI cover on back of computer. • Unplug power cord. • Put on ESD strap. Tools • ESD wrist strap Opening the Computer
Mac Pro (Mid 2010) Take Apart — Opening the Computer 120 2010-12-06 Removal 1. Lift latch on back of computer. Warning: Panel edges can be sharp. Use care when handling. 2. Remove access panel and place on flat surface covered by soft, clean cloth. Reassembly Note: Make sure latch is in up position before replacing access panel. Otherwise, panel will not seat correctly in enclosure.