Brother DCP 8045D User Manual
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TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 6 1Pull the paper tray completely out of the DCP. 2Pull the jammed paper up and out of the DCP. 3Press the cover release button and then open the front cover. 4Pull out the drum unit assembly. Pull the jammed paper up and out of the DCP. If you cannot remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper from the paper tray.
14 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE WARNING To prevent damage to the DCP caused by static electricity, do not touch the electrodes shown in the following diagram. 5Open the back output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared, go to Step 7. If you have to pull the paper toward the back of the DCP, the fuser may get dirty with toner powder and it may scatter on the next printouts. Print a few copies of the test page until the scattering of toner stops.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 8 WARNING After you have just used the DCP, some internal parts of the DCP are extremely HOT! Wait for the DCP to cool down before you touch the internal parts of the DCP. 6Open the jam clear cover (fuser cover). Pull the jammed paper out of the fuser unit. 7Close the jam clear cover. Close the back output tray. HOT! Back view Jam Clear Cover (Fuser Cover)
14 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE 8Push the lock lever down and take the toner cartridge out of the drum unit. Take out the jammed paper if there is any inside the drum unit. Then put the toner cartridge back in the drum unit. 9Put the drum unit assembly back in the DCP. 10Put the paper tray in the DCP. 11Close the front cover. Paper is jammed in the duplex tray (For DCP-8045D) 1Pull the duplex tray and paper tray out of the DCP. 2Pull the jammed paper out of the DCP.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 10 3Put the duplex tray and paper tray back into the DCP. ■The Jam Duplex message appears if you remove a sheet of paper from the Face Down Output Tray after only one side has printed. ■If the Paper Adjustment Lever for Duplex Printing is not set correctly for the paper size, paper jams may occur and the printing will be out of position on the page. (See To use Automatic Duplexing for copy and print operations (For DCP-8045D) on page 2-11.)
14 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you are having difficulty with your DCP If the copy looks good, the problem is probably not your DCP. Check the chart below and follow the troubleshooting tips. DIFFICULTYSUGGESTIONS Printing Condensed print and horizontal streaks or the top and bottom of sentences are cut off.If the copy looks bad, clean the scanner area. If there is still problem, call Brother Customer Service at 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada) or your dealer for service. Poor quality print. See Improving the print quality on page 14-14. Vertical black lines. Your DCP’s primary corona wire for printing may be dirty. Clean your primary corona wire (see Cleaning the drum unit on page 14-23). If the problem continues, call Brother Customer Service at 1-800-284-4329 (In USA) or 1-877-BROTHER (In Canada). Copy Quality Difficulties Vertical streaks appear in copies.Sometimes you may see vertical streaks on your copies. Either the scanner or the primary corona wire for printing is dirty. Clean them both. (Se e Cleaning the scanner on page 14-21 and Cleaning the drum unit on page 14-23.) Printer Difficulties The DCP does not print. Check the following: The DCP is plugged in and the power switch is turned On. (See Quick Setup Guide on page 5.) The toner cartridge and drum unit are installed properly. (See Replacing the drum unit on page 14-30.) The interface cable is securely connected between the DCP and computer. (See Quick Setup Guide.) Check to see if LCD is showing an error message. (See Error messages on page 14-1.) The DCP prints unexpectedly or it prints garbage.Reset the DCP or turn it off and then on again. Check the primary settings in your application software to make sure it is set up to work with your DCP. The DCP prints first couple of pages correctly, then some pages have text missing.Your computer is not recognizing the printer’s input buffer full signal. Please make sure to connect the DCP cable correctly. The DCP cannot print full pages of a document. Out of Memory message occurs.Reduce the printing resolution. Reduce the complexity of your document and try again. Reduce the graphic quality or the number of font sizes within your application software. My headers or footers appear when I view my document on the screen but do not appear when I print them.Most laser printers have a restricted area that will not accept print. Usually these are the first two lines and last two lines, leaves 62 printable lines. Adjust the top and bottom margins in your document to allow for this. Scanning Difficulties TWAIN errors appear while scanning.Make sure the Brother TWAIN driver is selected as the primary source. In PaperPort ®, click Scan in the File menu and select the Brother TWAIN driver.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 12 Software Difficulties Cannot install software or print.Run the MFC-Pro Suite Repair and Install program on the CD-ROM. This program will repair and reinstall the software. Cannot perform ‘2 in 1 or 4 in 1’ printing.Check that the paper size setting in the application and in the printer driver are the same. Cannot print when using Adobe Illustrator.Try to reduce the print resolution. When using ATM fonts, some characters are missing or some characters are printed in their place.If you are using Windows ® 98/98SE/Me, select ‘Printer Settings’ from the ‘Start’ menu. Select the properties of the ‘Brother DCP-8040 or DCP-8045D (USB) Printer’. Click ‘Spool Setting’ on the ‘Details’ tab. Select ‘RAW’ from ‘Spool Data Format.’ “Unable to write to LPT1” or “LPT1 already in use” Error Message appears.1. Make sure the DCP is on (plugged into the AC power outlet) and turned the power switch on. and that it is connected directly to the computer using the bundled IEEE-1284 bi-directional parallel cable. The cable must not go through another peripheral device (such as a Zip Drive, External CD-ROM Drive, or Switch box). 2. Make sure the DCP is not displaying an error message on the LCD Display. 3. Make sure no other device drivers, which also communicate through the parallel port, are running automatically when you boot up the computer (such as, drivers for Zip Drives, External CD-ROM Drive, etc.) Suggested areas to check: (Load=, Run=command lines in the win.ini file or the Statup Group ) 4. Check with you computer manufacturer to confirm that the computer’s parallel port settings in the BIOS are set to support a bi-directional machine; i.e. (Parallel Port Mode – ECP) “MFC is Busy” Error Message appears. “MFC Connect Failure” If the DCP is not connected to your PC and you have loaded the Brother software, the PC will show ‘MFC Connect Failure’ each time you restart Windows ®. You can ignore this message or you can turn it off as follows. Double-click “ ool\WarnOFF.REG” from the supplied CD-ROM. The Scan key on the DCP’s control panel will not work unless you restart your PC with the DCP connected. To turn it back on, Double-click “ ool\WarnON.REG” from the supplied CD-ROM. Paper Handling Difficulties The DCP does not load paper. The LCD shows Check Paper or Paper Jam.Check to see if the Check Paper or Paper Jam message appears on the LCD. If it is empty, load a new stack of paper into the paper tray. If there is paper in the paper tray, make sure it is straight. If the paper is curled, you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray. Reduce the amount of paper in the paper tray, and then try again. Check that the manual feed mode or MP tray or MP mode is not selected in the printer driver. The DCP does not feed paper from the manual feed tray.Reinsert the paper firmly, load one sheet at a time. Make sure that manual feed mode or MP mode is selected in the printer driver. How can I load envelopes? You can load envelopes from the manual feed or MP tray. Your application software must be set up to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your software. Refer to your software application manual. What paper can I use? You can use plain paper, envelopes, transparencies and labels that are made for laser machines. (For information on paper you can use, see Printer operation keys on page 6-16.) How can I clear paper jams? See Paper jams on page 14-5. DIFFICULTYSUGGESTIONS
14 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Print Quality Difficulties Printed pages are curled. Thin or thick paper below the standard can cause this problem. Make sure you select the Paper Type that suits the media type you use. (See Setting the Paper Type on page 4-1 and Media Type on page 7-4.) Printed pages are smeared. The Paper Type setting may be incorrect for the type of print media you are using—OR—The print media may be too thick or have a rough surface. (See Setting the Paper Type on page 4-1 and Media Type on page 7-4.) Printouts are too light. Set Toner Save mode to off in the Advance tab in the printer driver. (See Toner Save Mode on page 7-6.) Network Difficulties I cannot print over the Network Make sure that your DCP is powered on and is On Line and in Ready mode. Press the Test switch. Then the current settings of the NC-9100h are printed.Verify that the cabling and Network connections are good. If possible, try connecting the DCP to a different port on your hub using a different cable. Check to see if there is any LED activity. The NC-9100h has a two color LED for diagnosing problems. DIFFICULTYSUGGESTIONS
TROUBLESHOOTING AND ROUTINE MAINTENANCE 14 - 14 Improving the print quality This section provides information on the following topics: Examples of poor print qual ityRecommendation FaintCheck the printer’s environment. Conditions such as humidity, high temperatures, and so on may cause this print fault. (See Choosing a location on page x.) If the whole page is too light, Toner Save mode may be on. Turn off Toner Save mode in the printer Properties tab of the driver. —OR— If your DCP is not connected to a computer, turn off Toner Save mode in the DCP itself. (See Toner Save on page 4-4.) Try installing a new toner cartridge. (See Replacing the toner cartridge on page 14-24.) Try installing a new drum unit. (See Replacing the drum unit on page 14-30.) Gray backgroundMake sure that you use paper that meets the recommended specifications. (See About paper on page 2-1.) Check the printer’s environment - high temperatures and high humidity can increase the amount of background shading. (See Choosing a location on page x.) Use a new toner cartridge. (See Replacing the toner cartridge on page 14-24.) Use a new drum unit. (See Replacing the drum unit on page 14-30.) GhostMake sure you use paper that meets our specifications. Rough-surfaced paper or thick print media may cause this problem. Make sure that you choose the appropriate media type in the printer driver. (See About paper on page 2-1.) Try using a new drum unit. (See Replacing the drum unit on page 14-30.) Toner specksMake sure that you use paper that meets our specifications. Rough-surfaced paper may cause the problem. (See About paper on page 2-1.) The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 14-30.) Hollow printMake sure that you use paper that meets our specifications. (See About paper on page 2-1.) Choose Thick paper mode in the printer driver, or use thinner paper than you are currently using. Check the printer’s environment because conditions such as high humidity can cause hollow print. (See Choosing a location on page x.) All blackYou may clear the problem by cleaning the primary corona wire inside the drum unit by sliding the blue tab. Make sure you return the blue tab to the home position ( ▲). (Se e Cleaning the drum unit on page 14-23.) The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 14-30.) ABCDEFGH abcdefghijk ABCD abcde 01234 CDEF defgBC bcd23 ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234
14 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE White Spots on black text and graphics at 3.7 in. (94 mm) intervals Black Spots at 3.7 in. (94 mm) intervalsIf the problem is not solved after printing a few pages, the drum unit may have glue from label stock on the OPC drum surface. Clean the drum unit as follows: 1 Position the print sample in front of the drum unit, and find the exact position of the poor print. 2 Turn the drum unit gear by hand while looking at the surface of the OPC drum. Caution Do not touch the photosensitive drum with your fingers. 3 When you have located the mark on the drum that matches the print sample, wipe the surface of the OPC drum with a cotton swab until the dust or paper powder on the surface comes off. Caution Do not try to clean the surface of the photosensitive drum with a sharp object, such as a ball-point pen, and so on. The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 14-30.) Examples of poor print qualityRecommendation 3.7 in. (94 mm) 3.7 in. (94 mm) 3.7 in. (94 mm) 3.7 in. (94 mm) Photosensitive drum