Brother Intellifax 885 Fax Phone Copy Owners Manual

							TROUBLESHOOTING AND ROUTINE MAINTENANCE   13 - 4
2Open the front cover, and then open the top cover by pressing the blue levers on both 
sides of the top cover.
3Pull the jammed paper gently from the paper feeder toward the back of the fax 
machine. If the paper remains jammed, then pull it toward the front of the machine.
4Remove the print cartridge and turn the spool clockwise to tighten the ribbon.
5Re-install the cartridge.
6Close the top cover.
7Close the front cover.
8Load the paper.
Blue Lever
Front Cover
Top Cover
Top Cover
Front Cover 
						

							13 - 5   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Replacing the Print Cartridge
1Open the front cover, and then open the top cover by pressing the blue levers on both 
sides of the top cover.
2Remove the old print cartridge containing the used ribbon and dispose of it.
3Remove the plastic stopper from the new print cartridge.
NoteYou can reuse the print cartridge until it breaks. If you purchased refill ribbons, 
follow the instructions that came with them.
Front 
Cover
Blue Lever
Top Cover
Top Cover
Front Cover
Stopper 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE   13 - 6
4Turn the black spool on the right clockwise to tighten the ribbon as shown.
5Install the new print cartridge by inserting the recessed    first and then placing the 
cartridge into its four holders.
6Press down on both sides of the top cover to close it securely.
7Close the front cover.
If You Are Having Difficulty with Your Fax Machine
If you think there is a problem with your fax machine, make a copy first. If the copy 
looks good, the problem is probably not your fax machine. Check the difficulties 
below and follow the troubleshooting tips.
Printing or Receiving Faxes
Condensed Print and Horizontal Streaks; 
Top and Bottom of Sentences Cut Off
If your copy looks good, you probably had a bad connection, with static or 
interference on the phone line. If the copy looks bad, call Brother Customer 
Service at 1-800-284-4329 (in USA), 1-800-853-6660 (in Canada) or
 1-514-685-6464 (in Montreal).
Vertical Black Lines When Receiving
The sender’s scanner may be dirty. Ask the sender to make a copy to see if the 
problem is with the sending machine. Try receiving from another fax machine. 
If the problem continues, call Brother Customer Service at 1-800-284-4329 
(in USA), 1-800-853-6660 (in Canada) or 1-514-685-6464 (in Montreal).
You can save money by purchasing the 2-PK Refill Ribbon Rolls (PC302RF).
Installation instructions will be included. If you handle the print cartridge (frame) 
carefully, you can reuse it until it breaks.
Recessed Arrow
Black Spool
Top Cover
Front Cover 
						

							13 - 7   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Phone Line or Connections
Fax Machine Does Not Answer When Called
Make sure the fax machine is in the correct receiving mode for your setup 
(either FAX ONLY, FAX/TEL or MSG CTR). Check for dial tone. If 
possible, call your fax machine to hear it answer. If there is still no answer, 
check the telephone line cord connection. (See 
Connecting the Machine, page 2-
5 and Connect the telephone line.)  Connect a standard telephone handset to the 
fax machine telephone jack. If there is no ringing when you call your fax 
machine, call your telephone company to check the line.
Telephone Answering Device (TAD) Does Not Answer When Called
Connect the telephone line cord from your TAD to the back of the fax machine, 
in the jack labeled EXT. Make sure the TAD is set to answer calls. (See 
Connecting an External Telephone Answering Device (TAD), page 2-9.)
No Dial Tone on the Handset
Press Speaker Phone—OR—Lift the handset. If you don’t hear a dial tone, 
check telephone line cord connections at the fax machine and wall jack. Check 
that the handset is connected to the fax machine’s handset jack. Test the wall 
jack with another single line telephone. If there is no dial tone at the wall outlet, 
call your telephone company.
The Caller ID Does Not Display after the Call Waiting Signal
The Caller ID signal is sent ten seconds after the Call Waiting Signal and 
speaking may interfere with it. When you hear the Call Waiting signal, ask the 
other party to hold while you answer the call. Then stop speaking until you see 
the Caller ID on the LCD.
Sending Faxes
Poor Transmitting Quality
Try changing your resolution to FINE or S. FINE.  (See 
Resolution, page 6-3.) 
Make a copy to verify the fax machine’s scanner operation.
Dialing Does Not Work
Check all line cord connections, and make sure the curled handset cord is not in 
the EXT jack.
Check power cord connection.
Send a manual fax by pressing Speaker Phone or by lifting the handset and 
dialing the number. Wait to hear fax receiving tones before pressing Fax Start.
Vertical Black Lines When Sending
Use your fax machine to make a copy. If the copy shows the same problem, the 
scanner area is dirty. Lift the top cover and check the original path. Clean the 
scanner’s white tape and the glass strip under the tape using isopropyl alcohol 
and a lint-free cloth
. (See Cleaning the Scanner, page 13-9.) 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE   13 - 8
Handling Incoming Calls
Double-Ring in FAX/TEL Mode
The fax machine knows the incoming call is not a fax so it is signaling you to 
answer the telephone call. Pick up the fax machine handset or answer from an 
extension phone, and then press your fax machine’s Telephone Answer Code 
(default setting is #51). (See 
For FAX/TEL Mode Only, page 5-6.)
Transferring a Call to the Fax Machine
If you have answered the fax machine handset, press Fax Start and hang up 
immediately. 
If you answered at an extension phone, press your three-digit Fax Receive Code 
(the factory setting is  51). When your fax machine answers, hang up.
Fax Machine “Hears” Voice as CNG Tone
If your fax machine is set to Easy Receive ON, it is more sensitive to sounds. 
Your fax machine may mistakenly interpret certain voices or music on the line 
as a calling fax machine and respond with fax receiving tones.  Deactivate the 
fax by pressing #51 if you are at an extension phone or press Stop/Exit if you 
are at the fax machine or an external phone.
Try avoiding this problem by turning Easy Receive to OFF. (See 
Easy Receive, 
page 5-4.)
Transmission Verification Report Prints “Result: NG”
There is probably temporary noise or static on the phone line. Try sending the 
fax again. If the problem continues, call the telephone company to check your 
phone line.
Custom Features on a Single Line
If you have Call Waiting, RingMaster, Voice Mail, an answering machine, 
alarm system or any other custom feature on a single phone line with your fax 
machine, it may create a problem sending or receiving fax data.
For Example : 
Your Brother machine handles the Caller ID and Call Waiting/Caller ID 
subscriber services. However, if you subscribe to only Call Waiting or 
some other custom service and its signal comes through the line while 
your machine is sending or receiving a fax, the signal can temporarily 
interrupt or disrupt the fax data. Brother’s ECM feature should help 
overcome this problem. This condition is related to the telephone system 
industry and is common to all devices that send and receive information 
on a single, shared line with custom features. If avoiding a slight 
interruption is crucial to your business, a separate line with no custom 
features is recommended.
Using Call Waiting Caller ID:
If you are having a telephone conversation and a fax communication 
signal comes through on Call Waiting Caller ID, you can verify that the 
second call is a fax by switching to it. You have the option to receive the 
fax call, by asking the first caller to hang up to clear the line. 
						

							13 - 9   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Routine Maintenance
Cleaning the Scanner
Before cleaning, unplug the power cord for safety. Clean the white bar and the glass 
strip under the bar with isopropyl alcohol on a lint-free cloth. Be careful not to bend 
the spring plate or drop anything into the fax machine.
Cleaning the Print Head
Before cleaning, unplug the power cord for safety. To clean the fax machine print 
head, wipe the metal and plastic part with a lint-free cloth that is dry or lightly 
moistened with isopropyl alcohol.
White bar
Glass Strip
Spring Plate
Plastic
Part
Metal Part 
						

							TROUBLESHOOTING AND ROUTINE MAINTENANCE   13 - 10
Packing and Shipping the Fax Machine
Whenever you transport the fax machine, use the packing materials that came with 
your fax machine. If you do not pack the fax machine correctly, you could void your 
warranty.
1Unplug the fax machine from the AC outlet.
2Remove the paper wire extension, document support, telephone line cord and handset, 
and pack them.
3Wrap the fax machine in the plastic bag and place it in the original carton with the 
original packing material.
NoteDo not unplug the fax machine after a print job until you hear the final click.
NoteIf you are returning the fax machine to Brother as part of the Brother Exchange 
Service, pack only the fax machine. Keep all separate parts to use with your 
“Exchange” machine. 
						

							S - 1   SPECIFICATIONS
     Specifications
*“Pages” refers to the ITU-T #1 chart (in Out of Paper Reception in ECM mode). 
Specifications are subject to change without prior notice. TypeDesktop Facsimile Transceiver
CompatibilityITU-T Group 3
Coding SystemModified Huffman (MH)
Modem Speed14400/12000/9600/7200/4800/2400; Automatic Fallback
Original Input Width5.8 inches to 8.5 inches (148 mm to 216 mm)
Scanning/Printing Width8.2 inches (208 mm)
Automatic Document 
Feeder (ADF)up to 10 pages
Paper Tray100 Sheets
Printer TypeLine Thermal with Ribbon
Gray Scale64 levels (Dithered)
DisplayLCD, 16 characters
Polling TypesStandard, Sequential
Contrast ControlAutomatic/Super Light/Super Dark (manual setting)
Resolution• Horizontal 203 dot/inch (8 dot/mm) 
• Vertical Standard—98 line/inch (3.85 line/mm)
Fine, Photo—196 line/inch (7.7 line/mm)
Superfine, Photo (copy)—392 line/inch (15.4 
line/mm)
Memory Capacity512 KB (up to 25 pages*)
One Touch Dial8 (with Shift key)
Speed Dial50 stations
Automatic Redial3 times at 5 minute intervals
Speaker TypeFull Duplex, Digital
Auto Answer0, 1, 2, 3 or 4 rings
Communication SourcePublic switched telephone network
Operating Environment41 - 95° F
Power Source120V AC 50/60Hz (U.S.A., Canadian Version Only)
Power ConsumptionStandby: under 5 watts — Peak: under 170 watts
Dimensions12.3 × 13.6 × 7.3 (inches)/ 307 × 341 × 182 (mm)
Weight9.5 lb / 4.3 kg
Refill Ribon RollsYield : up to 250 pages (Letter) 
						

							INDEX   I - 1
Index
A
Accessories ............................................... ii
Alternating Displays .............................. 3-1
Answering Machine ............................... 2-9
Automatic Transmission ........................ 6-2
B
Beeper Volume ...................................... 4-5
Broadcasting .......................................... 7-6
Broadcasting (Set Up Groups) ............... 7-3
Brother Numbers ....................................... i
C
Call Waiting Caller ID ........................... 8-6
Caller ID (Printing Log) ........................ 8-4
Caller ID (Viewing Log) ....................... 8-4
Canceling Job ........................................ 6-5
Chain Dialing ......................................... 7-2
Connect (External Telephone Answering 
Device) ............................................... 2-9
Connect (External Telephone) ............. 2-10
Connect (Power Cord) ........................... 2-5
Connect (Telephone Line) ..................... 2-5
Contrast .................................................. 6-3
Control Panel ......................................... 1-2
COPY (Multiple) ................................. 10-2
copy(ies) scannable area ...................... 10-1
Corrections (Entering Text) ................... 4-3
Customer Service ....................................... i
D
Date and Time ....................................... 4-1
Delayed Fax ........................................... 6-4
Dialing Mode ......................................... 4-6
Dialing Options...................................... 7-4Disclaimer & Warranties ......................... iii
Distinctive Ring ..................................... 8-1
Documents (Size)................................... 6-1
E
Easy Receive.......................................... 5-4
ECM (Error Correction Mode) .............. 1-5
Entering Text ......................................... 4-2
Error Messages .................................... 13-2
External Telephone .............................. 2-10
External Telephone Answering Device.. 2-9
F
F/T (FAX/TEL) Mode ........................... 5-1
F/T Ring Time ....................................... 5-3
FAX ONLY Mode ................................. 5-1
Fax Receive Code .................................. 5-6
Fax Tones and Handshake ..................... 1-4
fax-back system ......................................... i
Fine (Resolution) ................................... 6-3
Frequently Asked Questions (FAQs)......... i
G
Gray Scale..............................................S-1
H
Handset Volume .................................... 4-4
Help........................................................ 1-1
Hold ............................................... 1-2, 7-7
http//www.brother.com .............................. i
I
Ident-a-Call ............................................ 8-1
Inserting Spaces ..................................... 4-2
International Calls.................................. 6-4
Interrupting ............................................ 6-5 
						

							I - 2   INDEX
L
LCD (Liquid Crystal Display) ............... 3-1
M
Maintenance (Routine) ........................ 13-9
Manual Dialing ...................................... 7-4
MANUAL Mode ................................... 5-1
Manual Transmission............................. 6-2
Memory Storage .................................... 4-6
Memory Transmission ........................... 6-3
MSG CTR (Mode) ................................. 5-1
Multi-Line Connections ......................... 2-7
O
One Touch Dial (Changing) .................. 7-3
One Touch Dial (Storing) ...................... 7-1
One Touch Dialing ................................ 7-4
On-Screen Programming ....................... 3-1
Outgoing Message (External TAD) ..... 2-10
Overseas Mode ...................................... 6-4
P
Paper Size .............................................. 5-5
Pause ...................................................... 7-7
PBX........................................................ 2-7
Photo (Resolution) ................................. 6-3
Polled Transmit...................................... 6-5
Polling (Receive) ................................... 5-7
Power Consumption...............................S-1
Print (a fax in memory).......................... 9-4
Print (Caller ID Log) ............................. 8-4
Print Head (Cleaning) .......................... 13-9
Pulse (For Canada Only) ....................... 4-6
R
Receive Mode ................................ 5-1, 5-2
Redial (Automatic) ................................ 6-2
Redial (Manual) ..................................... 6-2Reduction (Printing) .............................. 5-4
Reduction (Recommended Ratios) ........ 5-5
Remote Codes (Changing) ..................... 5-6
Reports types of ................................... 11-1
Resolution .............................................. 6-3
Ring Delay ............................................. 5-2
Ring Volume .......................................... 4-5
RingMaster ............................................ 8-1
Roll Over Phone Lines........................... 2-6
S
Safety Instructions ............................... 12-3
Scanner (Cleaning) .............................. 13-9
Search .................................................... 7-6
SmartRing .............................................. 8-1
Speaker Volume..................................... 4-4
Special characters .................................. 4-3
Speed Dial (Changing) .......................... 7-3
Speed Dial (Storing) .............................. 7-2
Speed Dialing......................................... 7-5
Standard (Resolution) ............................ 6-3
Station ID ............................................... 4-1
Storing Telephone Numbers .................. 7-1
Super Fine (Resolution) ......................... 6-3
T
TAD ....................................................... 2-9
Teen-Ring .............................................. 8-1
Telephone Answer Code........................ 5-6
Telephone Numbers ............................... 7-1
Tone ....................................................... 4-6
Tone (Send Signals) ............................... 7-7
Transmission Verification (Xmit) 
Report............................................... 11-2
Two-Line Phone System........................ 2-6
V
Voice Mail ............................................. 1-4
Volume Amplify .................................... 4-5