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Canon Imageprograf Ipf815 Mfp M40 User Guide

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    							The contrast becomes uneven during printing
    Cause
    Corrective Action
    The paper feed amount is out of adjust-
    ment. Adjust the feed amount.
     (See "Adjusting the Feed Amount .") →P.676
    The type of paper specified in the printer
    driver does not match the type loaded in
    the printer.
    Load paper of the same type as you have specified in the printer driver.
     (See "Loading Rolls in the Printer .") →P.628
     (See "Loading Sheets in the Printer .") →P.651
    Make sure the same type of paper is specified in the printer driver as you
    have loaded in the printer.
    1. Hold down the Stop button for a second or more to cancel printing.
    2. Change the type of paper in the printer driver and try printing again. The length of printed images is inaccurate
    Cause
    Corrective Action
    In the printer menu,  Band Joint is
    specified in  Feed Priority .To ensure the feed amount matches the paper size, select 
    Print Length in Feed
    Priority  in the printer menu and enter the amount for adjustment in  Adjust
    Length.  (See "Adjusting the Feed Amount .") →P.676
    You can adjust the feed amount in 0.02% increments.  (See "Main Menu Settings .") →P.722
    The type of paper specified in the
    printer driver does not match the
    type loaded in the printer.
    Load paper of the same type as you have specified in the printer driver.
     (See "Loading Rolls in the Printer .") →P.628
     (See "Loading Sheets in the Printer .") →P.651
    Make sure the same type of paper is specified in the printer driver as you have
    loaded in the printer.
    1. Hold down the Stop button for a second or more to cancel printing.
    2. Change the type of paper in the printer driver and try printing again. Documents are printed crooked
    Cause
    Corrective Action
    Skew Skew Check Lv.  has been set to Loose or Off. Choose Standard in Skew Check Lv. .
    Width Detection has been set to  Off.Choose On in Width Detection.Documents are printed in monochrome
    Cause
    Corrective Action
    In the Advanced Settings of the printer driver,
    Monochrome, Monochrome (BK ink) , or
    Monochrome Bitmap is specified in  Color
    Mode. In the Advanced Settings of the printer driver, specify 
    Color in
    Color Mode and try printing again. Troubleshooting > Problems with the printing quality >
    iPF815
    The contrast becomes uneven during printing 12
    875
     
    						
    							Cause
    Corrective Action
    The Printhead nozzles are clogged. Print a test pattern to check the color ink nozzles and see if they are
    clogged.
     (See "Checking for Nozzle Clogging .") →P.817
    Line thickness is not uniform
    Cause
    Corrective Action
    In the Special Settings dialog box
    of the Windows printer driver,
    Fast Graphic Process  is selected.Open the printer driver's 
    Properties dialog box from  Print in the application soft-
    ware's File menu, and try printing following the steps below.
    1. Clear the option  Open Preview When Print Job Starts on the  Main sheet.
    2. Clear the option  Page Layout on the  Layout sheet.
    3. Click 
    the Special  Settings  button  on  the  Layout  sheet  to  display  the Special
    Settings dialog box. Clear the option  Fast Graphic Process.
    The blue Switch on the platen is
    set incorrectly. Move the Switch numbered corresponding to the size of paper for printing oppo-
    site to the ● position.   (See "Setting the Blue Switch on the Platen .") →P.872
    The type of paper specified in the
    printer driver does not match the
    type loaded in the printer.
    Load paper of the same type as you have specified in the printer driver.
     (See "Loading Rolls in the Printer .") →P.628
     (See "Loading Sheets in the Printer .") →P.651
    Make sure the same type of paper is specified in the printer driver as you have
    loaded in the printer.
    1. Hold down the Stop button for a second or more to cancel printing.
    2. Change the type of paper in the printer driver and try printing again. Lines are misaligned
    Cause
    Corrective Action
    The Printhead alignment is not ad-
    justed. Adjust the Printhead alignment.
     (See "Automatic Straightening of Lines and Colors (Auto Head Adj.) .")→P.668
     (See "Manual Straightening of Lines and Colors (Manual Head Adj) .")→P.670
     (See "Adjusting Line Misalignment (Head Inc. Adj.) .") →P.672
    The type of paper specified in the
    printer driver does not match the
    type loaded in the printer.
    Load paper of the same type as you have specified in the printer driver.
     (See "Loading Rolls in the Printer .") →P.628
     (See "Loading Sheets in the Printer .") →P.651
    Make sure the same type of paper is specified in the printer driver as you have
    loaded in the printer.
    1. Hold down the Stop button for a second or more to cancel printing.
    2. Change the type of paper in the printer driver and try printing again. Troubleshooting 
    > Problems with the printing quality >
    Line thickness is not uniform
    iPF81512
    876
     
    						
    							Problems with the printing quality caused by the type of paper
    For paper-specific troubleshooting tips to improve the printing quality, refer to the Paper Reference Guide.   (See "Types of
    Paper.") →P.617
    Troubleshooting > Problems with the printing quality >
    iPF815
    Problems with the printing quality caused by the type of paper 12
    877
     
    						
    							Cannot print over a network
    Cannot connect the printer to the network ...................................................................................................... 878
     
    Cannot print over a TCP/IP network
    ................................................................................................................ 878
    Cannot print over a NetWare network ............................................................................................................. 879
    Cannot print over AppleTalk or Bonjour networks ........................................................................................... 879Cannot connect the printer to the network
    Cause
    Corrective Action
    The Ethernet cable
    is not connected
    correctly to the
    printer's Ethernet
    port. 1.
    Make 
    sure  the  printer  is  connected  to  the  network  with  the  correct  Ethernet  cable,  and  then
    turn the printer on. For instructions on connecting the cable, refer to the Setup Guide.
    2. Make sure the Link indicator is lit.
    The Link indicator is green if the printer is connected via 100 Base-TX and orange if connec-
    ted via 10Base-T.
    If the Link indicator is not lit, check the following points.
    • Make sure the hub is on.
    • Make sure the end of the Ethernet cable is connected correctly.
    Insert the Ethernet cable until it clicks and locks in place.
    • Make sure there is no problem with the Ethernet cable.
    If there is any problem, replace the Ethernet cable.
    • Check the communication mode with the hub.
    Although the printer normally detects the hub communication mode and transmission rate
    automatically  (in  auto  negotiation  mode),  sometimes  the  hub  settings  cannot  be  detected.
    In  this  case,  configure  the  connection  method  manually,  specifying  the  communication mode in use. (See "Configuring the Communication Mode Manually .") →P.780
    Cannot print over a TCP/IP network
    Cause
    Corrective Action
    The printer's IP address is not
    configured correctly. Make sure the printer's IP address is configured correctly.
     (See "Configuring the IP Address Using imagePROGRAF Device Setup Utili-
    ty.") →P.404
     (See "Configuring the IP Address Using the Printer Control Panel .") →P.774
    The printer's TCP/IP network set-
    tings are not configured correctly. Make sure the printer's TCP/IP network settings are configured correctly.
     (See "Configuring the Printer's TCP/IP Network Settings .") →P.777
    The computer you are trying to
    print from is not configured cor-
    rectly. Make sure the computer's TCP/IP network settings are configured correctly.
     (See "Configuring the Printer Driver Destination  .") →P.783
     (See " Configuring the Destination for TCP/IP Network  .") →P.797Troubleshooting 
    > Cannot print over a network >
    Cannot connect the printer to the network
    iPF81512
    878
     
    						
    							Cannot print over a NetWare network
    Cause
    Corrective Action
    The printer's NetWare set-
    tings are not configured
    correctly. Make sure the printer's NetWare settings are configured correctly. In particular, make
    sure a valid frame type is selected.
     (See "Configuring the Printer's NetWare Network Settings .") →P.784
    The computer you are try-
    ing to print from is not con-
    figured correctly. Make sure the computer's NetWare settings are configured correctly.
     (See " Configuring NetWare Network Settings .") →P.791
    The NetWare server and
    services are not configured
    correctly. Check the following points.
    1. Make sure the NetWare file server is running.
    2. Make 
    sure  there  is  enough  free  disk  space  on  the  NetWare  file  server.  Insufficient
    disk space may prevent you from processing large print jobs.
    3. Start  NWADMIN  or  PCONSOLE  and  confirm  that  the  print  service  is  configured
    correctly and the print queue is available.
    4. If data transmission to a printer on another subnet fails, deactivate NCP burst mode in
    that printer's network protocol settings.
    5. If  the  printer  is  used  in  queue  server  mode,  specify  Other/Unknown  as  the  printer
    type. Cannot print over AppleTalk or Bonjour networks
    Cause
    Corrective Action
    The AppleTalk protocol is not
    enabled on the printer. Activate AppleTalk on the printer.
     (See "Configuring the Printer's AppleTalk Network Settings .") →P.793
    The computer you are trying to
    print from is not configured cor-
    rectly. Make sure the computer's AppleTalk settings are configured correctly.
     (See "Configuring the Destination for AppleTalk Networks  .") →P.794
     (See "Configuring the Destination for Bonjour Network  .") →P.800
    The computer and printer are not
    on the same network. Due to the nature of Bonjour, you cannot print if the printer is on another network
    behind a router. Make sure the computer and printer are on the same network. For
    information about network settings, ask your network administrator. Troubleshooting 
    > Cannot print over a network >
    iPF815
    Cannot print over a NetWare network 12
    879
     
    						
    							Installation problems
    Removing Installed Printer Drivers .................................................................................................................. 880Removing Installed Printer Drivers
    Follow these steps to remove installed printer drivers and utilities. Removing printer drivers (Windows)
    Remove the printer driver as follows. Note
    • In Windows 2000/Windows XP/Windows Server 2003/Windows Vista/Windows Server 2008, you must log
    on with administrative rights, such as those of the Administrator account.
    1. From 
    the Windows  start menu, select  Programs > Canon Printer Uninstaller  > imagePROGRAF Printer Driv-
    er Uninstaller to display the  Delete Printer window.
    2. Select the printer in the list and click  Delete.
    3. Click Yes after the  Warning message is displayed.
    4. Make sure that the printer has been removed from the list, and then click  Exit.Removing printer drivers and imagePROGRAF Printmonitor (Macintosh)
    Remove the printer driver or imagePROGRAF Printmonitor as follows.
    1. Insert the User Software CD-ROM provided with the printer in the CD-ROM drive.
    2. Start the printer driver installer included in the User Software CD-ROM.
    Open the OS X folder and double-click  iPF Driver Installer X.
    3. In the upper left menu, choose  Uninstall, and then click Uninstall.
    4. Follow the instructions on the screen to remove the printer driver or imagePROGRAF Printmonitor. Removing imagePROGRAF Status Monitor (Windows)
    Remove imagePROGRAF Status Monitor as follows. Note
    • The 
    following instructions are for Windows XP. The method of removing printer drivers varies depending on
    the version of Windows.
    1. Select  Control Panel from the  start menu.
    2. Select  Add or Remove Programs.
    Troubleshooting 
    > Installation problems >
    Removing Installed Printer Drivers
    iPF81512
    880
     
    						
    							3.
    Select  imagePROGRAF Status Monitor, and then click the  Change/Remove button.Removing imagePROGRAF Device Setup Utility (Windows)
    Remove imagePROGRAF Device Setup Utility as follows.
    1. From 
    the Windows  start menu, select  Programs > imagePROGRAF Device Setup Utility >  Uninstaller (image-
    PROGRAF Device Setup Utility) to start the wizard.
    2. In the wizard window, click  Delete, and then click Next.
    3. Follow the instructions on the screen to remove imagePROGRAF Device Setup Utility. Troubleshooting 
    > Installation problems >
    iPF815
    Removing Installed Printer Drivers 12
    881
     
    						
    							HP-GL/2 problems
    Lines or images are missing in the HP-GL/2 data that was printed. ...............................................................882
    Lines Are Printed Too Thick or Thin During HP-GL/2 Printing ........................................................................882
    HP-GL/2 jobs are printed in monochrome (or color). ...................................................................................... 882
    Printed Colors in Line Drawings are Inaccurate During HP-GL/2 Printing ......................................................882
    HP-GL/2 jobs are printed 6 mm larger than specified ..................................................................................... 883
    HP-GL/2 jobs are printed at maximum size, even if a standard size is specified ............................................883
     
    HP-GL/2 printing takes a long time. ................................................................................................................ 883
    The printer stops when printing a HP-GL/2 job (the carriage stops moving)
    ...................................................883Lines or images are missing in the HP-GL/2 data that was printed.
    Cause
    Corrective Action
    The memory is full. Check the size of the data in the print job.
    An HP-GL/2 command not supported by this printer was re-
    ceived. Check the print job and settings.
    The printer has received print data that includes HP RTL
    commands when Auto Rotate is On. Set Auto Rotate to Off before attempting to print again.
     (See "Main Menu Settings .") →P.722
    Lines Are Printed Too Thick or Thin During HP-GL/2 Printing
    Cause
    Corrective Action
    The Line Width setting in
    the main menu is incorrect. Confirm the selection in 
    Line Width. If fine lines are printed faint, setting  ThickenFi-
    neLines to On in the main menu will print the lines more distinctly.
     (See "Main Menu Settings .") →P.722
    HP-GL/2 jobs are printed in monochrome (or color).
    Cause
    Corrective Action
    The Color Mode  is
    incorrect. On the printer Control Panel, check the 
    Color Mode setting.
     (See "Main Menu Settings .") →P.722
    However, for optimal Printhead performance, the printer consumes trace amounts of color ink
    even when Monochrome is selected as  Color Mode.Printed Colors in Line Drawings are Inaccurate During HP-GL/2 Printing
    Cause
    Corrective Action
    AdjustFaintLines in the main menu
    is set to On. Selecting 
    Off may help produce the expected results. However, lines in some
    colors may appear broken. Troubleshooting 
    > HP-GL/2 problems >
    Lines or images are missing in the HP-GL/2 data that was printed.
    iPF81512
    882
     
    						
    							HP-GL/2 jobs are printed 6 mm larger than specified
    Cause
    Corrective Action
    The page size of the HP-GL/2 print job, as created in the source ap-
    plication, is incorrect. In MAIN MENU
    , set PageSizeProcess1  to On.
     (See " Main Menu Settings.") →P.722
    HP-GL/2 jobs are printed at maximum size, even if a standard size is specified
    Cause
    Corrective Action
    The page size of the HP-GL/2 print job, as cre-
    ated in the source application, is incorrect. In MAIN MENU
    , set PageSizeProcess2  or Conserve Paper to On.
    The layout will be changed to the optimal layout.  (See "Main Menu Settings .") →P.722
    HP-GL/2 printing takes a long time.
    Cause
    Corrective Action
    Large print jobs with a lot of data take longer to print. On the printer Control Panel, set  Input Resolution to 300dpi.
     (See "Main Menu Settings .") →P.722
    The printer stops when printing a HP-GL/2 job (the carriage stops moving)
    Cause
    Corrective Action
    The printer is analyzing the
    print job. Either wait a while for printing to resume, or on the printer Control Panel, set 
    Input
    Resolution to 300dpi.
     (See " Main Menu Settings.") →P.722 Troubleshooting > HP-GL/2 problems >
    iPF815
    HP-GL/2 jobs are printed 6 mm larger than specified 12
    883
     
    						
    							Other problems
    The printer does not go on .............................................................................................................................. 884
     
    If the Printer Makes a Strange Sound ............................................................................................................. 885
     
    Messages advising to check the maintenance cartridge are not cleared ........................................................885
     
    The printer consumes a lot of ink .................................................................................................................... 886
    Ink level detection
    ............................................................................................................................................ 886The printer does not go on
    Cause
    Corrective Action
    The printer is unplugged. Plug the power cord into the outlet, and then turn on the printer.
    The specified voltage is not supplied. Check the voltage of the outlet and breaker.  (See "Specifications.") →P.765Troubleshooting 
    > Other problems >
    The printer does not go on
    iPF81512
    884
     
    						
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