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Canon Imageprograf Ipf815 Mfp M40 User Guide

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    							If the Printer Makes a Strange Sound
    Cause
    Corrective Action
    The printer
    makes a
    sound during
    operation. The following sounds do not indicate a problem with the printer.
    • There is a sound of vacuum from the Platen
    To 
    prevent paper from rising, paper is held against the Platen by suction from Vacuum holes under
    it.
    • There is a sound when a different size of paper is used and when the Carriage goes from side to side
    This may happen especially when using B0 or 44-inch paper.
    When paper of a different size is used, a valve is automatically activated to switch the area for pa- per  suction,  which  may  make  a  sound.  This  mechanism  prevents  vacuum  from  Vacuum  holes
    where there is no paper.
    In addition, ink is ejected in sync with the movement of the Carriage back and forth to ensure opti-
    mal  ink  flow.  At  this  time,  the  valve  automatically  switches  the  area  for  paper  suction,  which  may make a sound.
    • Roll paper makes a fluttering sound during printing
    There may be a fluttering sound when large paper is advanced.
    • You suddenly hear the tone for cleaning operations
    At  regular  intervals,  for  printer  maintenance,  cleaning  operations  will  begin  automatically,  even  if the printer is in Sleep mode.
    • You suddenly hear the tone for ink agitation
    At regular intervals, to ensure optimal printing quality, the ink is agitated automatically, even if the
    printer is in Sleep mode. Ink agitation takes about a minute and a half.
    The ink is also agitated automatically under the following conditions. Note that other operations are
    not possible while "Agitating" is displayed on the control panel.
    • After  the  printer  is  turned  on.  (The  time  for  agitation  varies  depending  on  how  long  the  printer
    has  been  turned  off—between  about  a  minute  and  a  half  to  twenty  minutes.  During  agitation,
    you can print or do other operations after the printer goes  Online.)
    • After  data  transmission.  (After  about  a  minute  and  a  half,  the  printer  goes  Online,  and  printing
    operations begin. However, printing may start later after data reception, depending on the size of
    print data.)
    • After ink tank replacement. (Ink agitation takes about three and a half minutes. During agitation,
    you can print or do other operations after the printer goes  Online.)
    In other cases, contact your Canon dealer. Messages advising to check the maintenance cartridge are not cleared
    Cause
    Corrective ActionThe printer has not detected the new Maintenance Cartridge that was
    used to replace the old one. Remove the new Maintenance Cartridge you
    have just installed and insert it again firmly.
    Restart the printer. Troubleshooting 
    > Other problems >
    iPF815
    If the Printer Makes a Strange Sound 12
    885
     
    						
    							The printer consumes a lot of ink
    Cause
    Corrective Action
    Many full-page color im-
    ages are printed. In print jobs such as photos, images are filled with color. This consumes a lot of ink.
    This does not indicate a problem with the printer.
    Head Cleaning B is used
    often. Head Cleaning B consumes a lot of ink. This does not indicate a problem with the
    printer. Unless the printer has been moved or stored for a long period or you are trou-
    bleshooting Printhead problems, we recommend not performing 
    Head Cleaning B, to
    the extent possible.
    You have just finished ini-
    tial installation, when more
    ink is consumed to fill the
    system. After initial installation or at the first-time use after transfer, ink flows into the system
    between the Ink Tank and Printhead, which may cause the ink level indicators to drop to
    80%. This does not indicate a problem with the printer.
    The printhead nozzles are
    clogged. Check for nozzle clogging.
     (See "Checking for Nozzle Clogging .") →P.817
    Ink level detection
    Ink level detection
     will be deactivated if you load ink tanks once emptied.Ink level detection
    Ink tanks specified for this printer feature an ink level detection function to prevent the ink from running out during print-
    ing, which prevents printer damage.   (See "Ink Tanks.") →P.803
    This function will not work correctly if you use refill ink tanks. As a result, printing stops. Thus, before using refill ink
    tanks, you must cancel the ink level detection.
    Printing with the ink level detection canceled may lead to printer damage and printing problems. Canon Inc. is not liable for
    any damage that may occur as a result of refilling ink. Caution
    • After 
    ink  level  detection  has  been  disabled,  this  function  cannot  be  reactivated  for  the  currently  loaded  Ink
    Tank.  To  use  ink  level  detection  again,  replace  the  Ink  Tank  with  a  new  ink  tank  specified  for  use  with  the
    printer.
    • Repeatedly  removing  and  inserting  an  Ink  Tank  may  damage  the  connection  between  the  Ink  Tank  and  the
    printer, which may cause ink leakage from the Ink Tank and damage the printer. Disabling ink level detection
    1. On 
    
    the Display Screen, a message indicates that the ink level cannot be detected. After checking the message, press
    the ▶ button. Troubleshooting 
    > Other problems >
    The printer consumes a lot of ink
    iPF81512
    886
     
    						
    							2.
    Press ▲ or ▼ to select  Information, and then press the  OK button.3.
    A confirmation message is shown on the Display Screen about disabling ink level detection. After checking the mes-
    sage, press the ▶ button. 4.
    After checking the message, press the  ▶ button.5.
    Press ▲ or ▼ to select  Yes, and then press the OK  button. Troubleshooting 
    > Other problems >
    iPF815
    Ink level detection 12
    887
     
    						
    							6.
    Check the message and press the  ▶ button.7.
    Check the message and press the  ▶ button.8.
    Press ▲ or ▼ to select  Yes, and then press the OK  button.9.
    A confirmation  message  about  updating  ink  information  is  shown  on  the  Display  Screen.  After  checking  the  mes-
    sage, press the  ▶ button.Troubleshooting 
    > Other problems >
    Ink level detection
    iPF81512
    888
     
    						
    							10.
    Press ▲ or ▼ to select  Yes, and then press the  OK button.Ink level detection is now disabled, and the printer goes online.
    Troubleshooting > Other problems >
    iPF815
    Ink level detection 12
    889
     
    						
    							Error Message
    Error Messages
    891Messages regarding paper
    893Messages regarding ink
    904Messages regarding printing or adjustment
    907Messages regarding printheads
    909Messages regarding the maintenance cartridge
    912Messages regarding the hard disk
    914Messages regarding HP-GL/2
    916Other Messages
    917Error Message >
    iPF81513
    890
     
    						
    							Error Messages
    Before borderless printing, move the blue platen switch. ................................................................................908
    Blue platen switch is dirty. ............................................................................................................................... 908
    Borderless printng not possible. ...................................................................................................................... 903
    Borderless printng not possible. Paper stretched or shrank.
    ...........................................................................907
     
    Cannot adjust band. ........................................................................................................................................ 909
    Cannot adjust printhead. ................................................................................................................................. 909
    Cannot print as specified. ................................................................................................................................ 907
    Close Ink Tank Cover ...................................................................................................................................... 905
     
    End of paper feed. ........................................................................................................................................... 902
    ERROR Exxx-xxxx (x represents a letter or number) ...................................................................................... 917
    Execute printhead cleaning. ............................................................................................................................ 911
     
    File read error. ................................................................................................................................................. 914
     
    GARO Wxxxx (x represents a number) ........................................................................................................... 917
    GL2: W0502 The parameter is out of range. ................................................................................................... 916
    GL2: W0504 This command is not supported. ................................................................................................ 916
    GL2: Wxxxx The memory is full. (xxxx is 0501, 0903, or 0904) ......................................................................916
     
    Hard disk error. ................................................................................................................................................ 914
    Hardware error. xxxxxxxx-xxxx (x represents a letter or number) ...................................................................917
     
    Ink insufficient. ................................................................................................................................................. 904
    Ink tank is empty. ............................................................................................................................................ 905
    Insert the maintenance cartridge. .................................................................................................................... 912
    Insufficient paper for job .................................................................................................................................. 896
     
    Mail box full. Now printing without saving data. ............................................................................................... 914
    Mail box nearly full. .......................................................................................................................................... 915
    Maintenance cartridge full. .............................................................................................................................. 912
    Maintenance cartridge problem. ...................................................................................................................... 913
    Maximum jobs stored. ..................................................................................................................................... 915
    Media take-up unit ready. ................................................................................................................................ 902
    Multi-sensor error ............................................................................................................................................ 919
     
    No ink left. ....................................................................................................................................................... 904
    No ink tank loaded. .......................................................................................................................................... 906
    No Maintenance Cartridge capacity. ............................................................................................................... 912
    No printhead .................................................................................................................................................... 910
    Not much ink is left. ......................................................................................................................................... 905
     
    Paper cutting failed. ......................................................................................................................................... 901
    Paper jam. ....................................................................................................................................................... 900
    Paper loaded askew. ....................................................................................................................................... 900
    Paper size not detected.  ................................................................................................................................. 895
    Papr Type Mismatch ....................................................................................................................................... 893
    PaprTypeMismatch ......................................................................................................................................... 893
    Parts replacement time has passed. ............................................................................................................... 918
    PHead needs cleaning. ................................................................................................................................... 910
    Prepare for maint cart replacement. ................................................................................................................ 912
    Prepare for parts replacement. ........................................................................................................................ 918
    Printhead error ................................................................................................................................................ 910
    Problem with Printhead ................................................................................................................................... 910
     
    Regular printing is selected, but a roll is loaded.  ............................................................................................ 899
    Error Message 
    > Error Messages >
    iPF815 13
    891
     
    						
    							Rel lever is in wrong position. ..........................................................................................................................
    902
    Remaining level of the ink cannot be correctly detected. ................................................................................904
    Rewinding error. .............................................................................................................................................. 902
    Roll printing is selected, but sheets are loaded.  ............................................................................................. 897
    Roll printing is selected. .................................................................................................................................. 897
    RollWdthMismatch .......................................................................................................................................... 894
     
    Sheet printing is selected. ............................................................................................................................... 899
    Sheet removed. ............................................................................................................................................... 899
     
    The mail box is full.
    .......................................................................................................................................... 914
    The paper is too small. .................................................................................................................................... 894
    The roll is empty. ............................................................................................................................................. 897
    This paper cannot be used. ............................................................................................................................. 897
    This type of paper is not compatible with HP-GL/2. ........................................................................................ 916
    Too many jobs for mail box. ............................................................................................................................ 915
    Top cover is open. ........................................................................................................................................... 918
    Turn on the media take-up unit. ...................................................................................................................... 903
     
    Unknown file. ................................................................................................................................................... 918
    Use another paper. .......................................................................................................................................... 907
     
    Wrong ink tank. ............................................................................................................................................... 906
    Wrong maintenance cartridge. ........................................................................................................................ 912
    Wrong printhead. ............................................................................................................................................. 910
    Error Message 
    > Error Messages >
    iPF81513
    892
     
    						
    							Messages regarding paper
    Papr Type Mismatch ....................................................................................................................................... 893
    PaprTypeMismatch ......................................................................................................................................... 893
    The paper is too small. .................................................................................................................................... 894
    RollWdthMismatch .......................................................................................................................................... 894
    Paper size not detected. 
    ................................................................................................................................. 895
    Insufficient paper for job .................................................................................................................................. 896
    This paper cannot be used. ............................................................................................................................. 897
     
    Roll printing is selected. .................................................................................................................................. 897
    Roll printing is selected, but sheets are loaded.  ............................................................................................. 897
    The roll is empty. ............................................................................................................................................. 897
     
    Sheet removed. ............................................................................................................................................... 899
    Sheet printing is selected. ............................................................................................................................... 899
    Regular printing is selected, but a roll is loaded.  ............................................................................................ 899
     
    Paper jam. ....................................................................................................................................................... 900
    Paper loaded askew. ....................................................................................................................................... 900
    Paper cutting failed. ......................................................................................................................................... 901
    End of paper feed. ........................................................................................................................................... 902
    Rel lever is in wrong position. .......................................................................................................................... 902
     
    Rewinding error. .............................................................................................................................................. 902
    Media take-up unit ready. ................................................................................................................................ 902
    Turn on the media take-up unit. ...................................................................................................................... 903
     
    Borderless printng not possible. ...................................................................................................................... 903Papr Type Mismatch
    Cause
    Corrective ActionYou tried to print a test pattern for printer adjustment
    on several sheets, but sheets of different types of paper
    were used.
    Hold down the Stop button for a second or more to cancel
    printing.
    When printing a test pattern, use sheets of the same type of
    paper.
    Lift the Release Lever and load a sheet of the same type of
    paper.
     (See "Loading and Printing on Sheets .") →P.8
    PaprTypeMismatch
    Cause
    Corrective Action
    When the  Detect Mismatch menu is
    set to Pause, the type of paper loaded
    does not match the type specified in
    the printer driver. Follow these steps to ensure the paper type matches on the printer and in the
    printer driver.
    1. Hold down the Stop  button for a second or more to cancel printing.
    2. Either 
    
    change  the  type  of  paper  specified  in  the  printer  driver  settings  or
    replace the loaded paper and change the paper type setting on the printer.  (See "Loading and Printing on Rolls .") →P.3
     (See "Loading and Printing on Sheets .") →P.8Error Message 
    > Messages regarding paper >
    iPF815
    Papr Type Mismatch 13
    893
     
    						
    							Cause
    Corrective ActionYou tried to print a test pattern for
    printer adjustment on several sheets,
    but sheets of different types of paper
    were used.
    Follow these steps to ensure the paper type matches on the printer and in the
    printer driver.
    1. Hold down the Stop  button for a second or more to cancel printing.
    2. Either 
    change  the  type  of  paper  specified  in  the  printer  driver  settings  or
    replace the loaded paper and change the paper type setting on the printer.  (See "Loading and Printing on Rolls .") →P.3
     (See "Loading and Printing on Sheets .") →P.8
    Press the Online button to resume printing.
    However, note that this error may cause paper jams and affect the printing
    quality.
    When the  Detect Mismatch menu is
    set to Warning, the type of paper loa-
    ded does not match the type specified
    in the printer driver. You can continue to print, but note that this error may cause problems in the
    printing results.The paper is too small.
    Cause
    Corrective ActionWhen the 
    Detect Mismatch menu is set to
    Pause, the paper loaded in the printer is small-
    er than the size specified in the printer driver. Press the Online button to resume printing.
    However, note that this error may cause paper jams and affect the
    printing quality.
    Adjust the paper size setting in the printer driver to match the size
    loaded in the printer as follows.
    1. Hold 
    
    down  the  Stop  button  for  a  second  or  more  to  cancel  print-
    ing.
    2. Change  the  paper  size  setting  in  the  printer  driver  to  the  size  loa-
    ded in the printer and try printing again.
    Replace the loaded paper with paper of a size that matches the size
    setting in the printer driver as follows.
    1. Hold 
    
    down  the  Stop  button  for  a  second  or  more  to  cancel  print-
    ing.
    2. Replace  the  loaded  paper  to  match  the  paper  size  setting  in  the
    printer driver and try printing again.
    When the  Detect Mismatch menu is set to
    Warning, the paper loaded in the printer is
    smaller than the size specified in the printer
    driver. You can continue to print, but note that this error may cause prob-
    lems in the printing results.RollWdthMismatch
    Cause
    Corrective ActionThe roll width set in 
    Fit Roll Paper Width  in the
    printer driver does not match the width of the roll loa-
    ded in the printer. Press the Online button to resume printing.
    However, note that this error may cause paper jams and af-
    fect the printing quality.Error Message 
    > Messages regarding paper >
    The paper is too small.
    iPF81513
    894
     
    						
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