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Canon printer PIXMA MX492 User Manual

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    							Troubleshooting
    The Machine Cannot Be Powered On
    Printing Does Not Start
    Paper Does Not Feed Properly/"No Paper" Error Occurs
    Print Results Not Satisfactory
    Ink Is Not Ejected
    Paper Jams
    If an Error Occurs
    Cannot Send a Fax
    Cannot Receive a Fax, Cannot Print a Fax
    List of Support Code for Error
    Search Each Function
    Problems with Network Communication
    Problems while Printing/Scanning from Smartphone/Tablet
    Problems with Printing
    Problems with Scanning
    Problems with Faxing
    Problems with the Machine
    Problems with Installation/Downloading
    About Errors/Messages Displayed
    If You Cannot Resolve the Problem
    781 
    						
    							Problems with Network Communication
    Cannot Detect a Machine on a Network
    Problems with the Machine while Using with Network
    Other Problems with Network
    782 
    						
    							Cannot Detect a Machine on a Network
    Cannot Detect the Machine when Setting Up Network Communication
    The Machine Cannot Be Detected in the Wireless LAN
    783 
    						
    							Cannot Detect the Machine when Setting Up Network
    Communication
    If the machine could not be detected on the network when setting up the network communication, confirmthe network settings before redetecting the machine.
    Cannot Detect the Machine during Wireless LAN Setup: Check 1
    Important
    •
    If the machine cannot be detected while you are setting up the network communication using a USB
    cable, the machine may be in the access point mode. In this case, finish the access point mode and enable the wireless LAN, then try to redetect the machine.
    Using the Printer with the Access Point Mode
    784 
    						
    							Cannot Detect the Machine during Wireless LAN Setup: Check 1
    Are the machine and network device (router, etc.) turned on?Make sure that the machine is turned on.
    Confirming that the Power Is On
    Make sure that the network device (router, etc.) is turned on.
    If the machine or the network device is turned off: Turn on the machine or the network device.
    After turning on the machine or the network device, it may take some time until ready for use. After a while just turning on the machine or the network device, click  Redetect on the Check Printer Settings  screen.
    When the machine is detected, follow the instructions on the screen to continue to set up the network
    communication.
    If the machine and the network device are turned on:
    If the machine could not be detected after clicking  Redetect even when the machine and the network
    device are turned on, or when you have turned them on, go to check 2.
    Cannot Detect the Machine during Wireless LAN Setup: Check 2
    785 
    						
    							Cannot Detect the Machine during Wireless LAN Setup: Check 2
    Is the wireless LAN setting of the machine enabled?Make sure that the 
     or  icon is displayed on the LCD.
    If the icon is not displayed: The wireless LAN setting of the machine is disabled. Enable the wireless LAN setting of the machine.
    After enabling the wireless LAN setting, click  Back to Top on the Check Printer Settings  screen to try to
    set up the network communication from the beginning.
    If the icon is displayed:
    Go to check 3.
    Cannot Detect the Machine during Wireless LAN Setup: Check 3
    786 
    						
    							Cannot Detect the Machine during Wireless LAN Setup: Check 3
    Is the machine connected to the wireless router?By using the icon on the LCD, make sure that the machine is connected to the wireless router.
    If the  icon is displayed:
    The machine may be placed far away from the wireless router. Place the machine near the wireless router
    temporarily, then click  Redetect on the Check Printer Settings  screen.
    When the machine is detected, follow the instructions on the screen to continue to set up the network communication.
    If the machine cannot be detected, the machine is not connected to the wireless router. Connect the machine to the wireless router.
    Click  Back to Top  on the Check Printer Settings  screen to try to set up the network communication from
    the beginning.
    If the 
     icon is displayed:
    Go to check 4.
    Cannot Detect the Machine during Wireless LAN Setup: Check 4
    787 
    						
    							Cannot Detect the Machine during Wireless LAN Setup: Check 4
    Does the firewall function of your security software or operating system forcomputer interfere with setting up the network communication?
    The firewall function of your security software or operating system for computer may limit communications
    between the machine and your computer. Confirm the setting of firewall function of your security software
    or operating system or the message appearing on your computer.
    If the firewall function interferes with setting up:
    •
    When the message appears on your computer: If the message warning that Canon software is attempting to access the network appears on the
    computer, set the security software to allow access.
    •
    When the message does not appear on your computer:
    Cancel to set up, then set the security software to allow Canon software* to access the network.* On the Setup CD-ROM, select  win > Driver  > DrvSetup , then set the security software to allow the
    file  Setup.exe  or Setup64.exe  to access the network.
    After setting the security software, try to set up the network communication from the beginning.
    Note
    •
    For the operating system firewall settings or the security software firewall settings, refer to the
    instruction manual of the computer or software, or contact its manufacturer.
    If there is no problem with the firewall settings: Go to check 5.
    Cannot Detect the Machine during Wireless LAN Setup: Check 5
    788 
    						
    							Cannot Detect the Machine during Wireless LAN Setup: Check 5
    Check the settings of the wireless router.Check the settings of the wireless router for the network connection such as IP address filtering, MAC
    address filtering, or DHCP function.
    Make sure that the radio channel of the wireless router and that assigned to the machine are the same.
    For details on how to check the settings of the wireless router, refer to the instruction manual supplied
    with the wireless router or contact its manufacturer.
    If there is no problem with the settings of the wireless router:
    Go to check 6.
    Cannot Detect the Machine during Wireless LAN Setup: Check 6
    789 
    						
    							Cannot Detect the Machine during Wireless LAN Setup: Check 6
    Make sure that the machine is not placed far away from the wireless router.The wireless router is located indoors within the effective range for wireless communication. Locate the
    machine within 164 ft. / 50 m from the wireless router.
    In addition, check where the machine and the wireless router are located and take the appropriate action.
    •
    Make sure that there is no obstruction between the machine and the wireless router. Wireless communication between different rooms or floors is generally poor. Adjust the location of the
    machine and the wireless router.
    •
    Make sure that there is no source of radio wave interference near the machine or the wireless router.
    If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is
    placed nearby, the device may cause interference. Place the machine or the wireless router as far
    away from the interference source as possible.
    After checking above and taking the appropriate action, perform setup again.
    Note
    •
    You can set up the network communication via USB. To set up via USB, select the  Set up the
    network connection via USB  check box on the Check Printer Settings  screen and click Next.
    790 
    						
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