Canon recording software RM9 V10 User Manual

							ENGLISH
Network Video Recording Software
RM Series
Administrator’s Manual
Make sure you read this manual before using the software. 
						

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Thank you for purchasing RM-64/RM-25/RM-9 Network Video Recording Software (hereafter referred to as “RM-64/25/9” or 
“this software”).
This manual also explains how to use RM-Lite v1.1 Network Video Recording Software (hereafter referred to as “RM-Lite”). 
For the difference between RM-64/25/9 and RM-Lite, see “About RM-Lite” (p. 28).
Please read this manual before using the software. After reading this manual, keep it in a safe place for future reference.
In addition, please read the license agreement before using the software. The license agreement can be found in the 
LICENSE folder on the setup CD-ROM.
Request to Customers
1. Canon owns the copyright of this manual. The unauthorized transfer of all or any part of the contents of this manual is 
forbidden.
2. The contents of this manual are subject to change without notice.
3. This document has been prepared with the utmost attention to accuracy. However, if you have any comments, please 
contact the Customer Service Center indicated on the back cover.
4. Irrespective of items (2) and (3) above, Canon cannot bear responsibility for any effects resulting from operation.
5. Control Panel procedures described in this manual use the Windows 7 Basic display theme.
Disclaimer
Malfunction and failure of this software, or other factors may cause problems, such as recording failure, recorded data 
corruption or data loss. Canon shall have no liability whatsoever for any loss or damages incurred by the user as a result of 
such problems. Please use this software with this understanding.
Support Information
For support information, including software updates (patch installer), user manuals, and operating environments, see the 
Canon Web site.
Copyright Information
Videos, images or sounds recorded with your camera may not be utilized or published, without the consent of the copyright 
holders, if any, except in such a way as permitted for personal use under the relevant copyright law.
Trademark notices
 Canon and the Canon logo are registered trademarks of Canon Inc.
 Microsoft, Windows, Windows Server, Windows Vista, Internet Explorer, SQL Server and Visual C++ are registered 
trademarks or trademarks of Microsoft Corporation in the United States and other countries.
 Windows is legally recognized as Microsoft Windows Operating System.
 QuickTime is a trademark of Apple Inc.
 Apache is a trademark of the Apache Software Foundation.
 Pentium, Intel Core and Xeon are trademarks of Intel Corporation in the United States or other countries (or both).
 NVIDIA and GeForce are registered trademarks or trademarks of NVIDIA Corporation in the United States and other 
countries.
 Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their 
respective owners.
 All other company or product names used in this manual are trademarks or registered trademarks of their respective 
holders. 
						

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NOTICE ABOUT THE MPEG-4 VISUAL STANDARD
THIS PRODUCT IS LICENSED FROM MPEGLA, LLC. UNDER THE MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR 
THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER TO (i) ENCODING VIDEO IN COMPLIANCE WITH THE 
MPEG-4 VISUAL STANDARD (“MPEG-4 VIDEO”) AND/OR (ii) DECODING MPEG-4 VIDEO THAT WAS ENCODED BY A 
CONSUMER ENGAGED IN A PERSONAL AND NON-COMMERCIAL ACTIVITY. NO LICENSE IS GRANTED OR SHALL BE 
IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL, 
INTERNAL AND COMMERCIAL USES AND ADDITIONAL LICENSING MAY BE OBTAINED FROM MPEG LA, LLC. SEE 
HTTP://WWW.MPEGLA.COM.
This product is licensed under AT&T patents for the MPEG-4 standard and may be used for encoding MPEG-4 compliant 
video and/or decoding MPEG-4 compliant video that was encoded only (1) for a personal and non-commercial purpose or 
(2) by a video provider licensed under the AT&T patents to provide MPEG-4 compliant video. No license is granted or 
implied for any other use for MPEG-4 standard.
(Notice displayed in English as required.)
About Third Party Software
This product contains third party software modules.
Each module’s license conditions are also available in the OpenSourceSoftware folder in the LICENSE folder on the 
accompanying set-up CD-ROM. 
						

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This product has the following manuals:
 Administrator’s Manual (this guide)
This manual is intended for the system administrator and provides information on how to operate this software product.
 Viewer Operation Guide
This simplified manual is intended for general users and explains how to operate the Viewer.
Please also read the manuals provided with each camera, as required.
About Sample Screens Unique to This Software
In this manual, some screens that are unique to this software are used as examples to illustrate operations. Please note that 
they may differ from the actual screens.
The VB-M40 is mainly used as the example camera in this manual. In addition, screens from Windows 7 are used as 
samples to describe operations.
How to Display and Read This Manual
This manual assumes that you display and read it on your computer’s screen.
„Icons in This Manual
The following icons indicate descriptions you should pay close attention to.
„Icons Indicating Camera Models
The following icons indicate information unique to that camera model.
About the Manuals
IconMeaning
ImportantCautions and restrictions during operation. Make sure to read these carefully.
NoteSupplementary descriptions and reference information.
HintInformation useful for operation.
IconCamera Model
VB-M700F
VB-M600D and VB-M600VE
VB-M40
VB-C500VD and VB-C500D
VB-C60
VB-C300
VB-C50Fi and VB-C50FSi
VB-C50i and VB-C50iR 
						

							About the Manuals
5
„Icons Indicating Products
The following icons indicate information that is unique to the full product and the Lite version.
IconMeaning
Features unique to the RM-64/25/9. They cannot be used with RM-Lite. 
Information unique to RM-Lite.  
						

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The RM series of network video recording software is a 
software product family used to monitor multiple locations 
using network cameras and to record and play back 
images from the cameras. It is possible to set up a 
monitoring system with a maximum of 64 cameras (when 
using RM-64).
Flexible screen layout
You can arrange multiple video windows in the Viewer, so 
you can compare images from different locations at the 
same time. The Viewer lets you create multiple layouts 
and organize them in tabs on the viewing area, so you can 
easily switch between different camera images. You can 
also operate up to two Viewers at the same time. With an 
environment that supports multiple displays, you can 
create a dual-display monitoring setup by locating a 
Viewer on each of the displays.
Multiple recording modes
In addition to being able to record images for a specific 
period, you also have recording modes, such as sensor 
recording, motion detection recording, intelligent function 
recording and volume detection recording, which start 
recording when a particular type of camera event occurs.
Support for JPEG/MPEG-4 and H.264*
The JPEG, MPEG-4 and H.264 video formats are 
supported for live view and recording. Using MPEG-4 or 
H.264 formats decreases the load on the network 
bandwidth, while maintaining high quality video and 
saving hard disk space when recording.
* Only available for cameras that support the feature.
Dynamic layout
With this feature, you can automatically display videos on 
a layout from cameras that meet specific criteria, such as 
the camera status.
Direct camera operation*
You can change the camera angle and use the zoom 
while watching the live view.
* Only available for cameras that support the feature.
Camera tags
You can assign tags to a camera that give you information 
about the camera, such as its location and camera type. 
This is particularly useful when searching for cameras in a 
large-scale system.User access management with user groups
You can create user groups to more easily manage user 
access. By assigning permissions for Viewer functionality 
to a group, you automatically assign the same 
permissions to each member of the group.
Shade control
Shade control automatically compensates for the dark 
regions in the image and can be used for both live and 
recorded images.
Two-way audio
Send and receive live audio and simultaneously record 
audio with the image. You can also use this feature to 
communicate with a location that has a camera.
Record Now
Use this feature to immediately start recording when you 
do not have a recording schedule set up.
Saving a segment of a recording
You can extract part of a recording and save it as a video 
file that can be played on a computer.
Some features have limited functionality. For details, 
see “About RM-Lite” (p. 28).
Features 
						

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The flow from preparation before introducing the system, to operation management and maintenance is shown below.
Setup Flow
Step 1Consider the video storage period and recording conditions, determine 
the hard disk capacity required for recording and prepare the 
equipment.
See “System Design” in Chapter 1: Introduction. Prepare for introducing the system
Step 2Set up your cameras for live image display or recording.
See your camera manuals.
Set up your cameras
Step 3Install this software product on your computer.
See Chapter 2: Setup.
Install
Step 4Set up the Storage Server Group and Storage Servers.
See Chapter 3: Storage Server Settings.
Set up the Storage Servers
Step 5Add cameras to the Storage Server Groups.
See Chapter 3: Storage Server Settings.
Add cameras
Step 6Configure the Viewer to match your environment and use.
See Chapter 4: Viewer Settings.
Configure the Viewer
Step 7Set the recording conditions for using the cameras, including regular 
recording and motion detection recording.
See Chapter 5: Setting a Recording Schedule. Set a recording schedule
Step 8Control cameras while viewing live images, check events, and play 
back recorded images. You can set up your own layouts for the video 
windows.
See Chapter 6: Day-to-Day Operations. Day-to-day operation
Step 9We recommend that you set up a management and maintenance 
process, such as taking regular backups of recording files, to reduce 
the impact of network failures on system operation. 
See Chapter 7: Operation and Management and Chapter 8: 
Backup. Operation management and 
maintenance 
						

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Contents
About the Manuals ...................................................................................................... 4
About Sample Screens Unique to This Software .................................................................. 4
How to Display and Read This Manual ................................................................................. 4
Features ...................................................................................................................... 6
Setup Flow .................................................................................................................. 7
Chapter 1Introduction
Operating Environment ............................................................................................. 14
For High-reliability/H.264 Video Format Systems ............................................................... 14
For Small-scale Systems (Both Storage Server and Viewer Installed) ............................... 16
Important Notes Concerning System Requirements .......................................................... 17
Additional Considerations ................................................................................................... 18
Supported Cameras .................................................................................................. 18
Product Type and Number of Licenses ..................................................................... 18
About Licenses ................................................................................................................... 19
Maximum System Configuration ......................................................................................... 19
Notes on the Software ......................................................................................................... 19
System Configuration Example ................................................................................. 20
Configuration Example 1: Storage Server and Viewer Installed on One Computer ........... 20
Configuration Example 2: Storage Server and Viewers Installed on 
Multiple Networked Computers .......................................................................................... 21
Configuration Example 3: Viewers Installed on Multiple Networked Computers................ 21
System Design .......................................................................................................... 22
Determining the Capacity of the Storage Server ................................................................ 22
Sensor Recording, Motion Detection Recording, Intelligent Function Recording and 
Volume Detection Recording .............................................................................................. 26
Calculating Network Bandwidth.......................................................................................... 27
About RM-Lite ........................................................................................................... 28
Chapter 2Setup
Installation ................................................................................................................. 32
Before Installation ............................................................................................................... 32
How to Install the Software.................................................................................................. 32
Settings After Installation........................................................................................... 34
Windows Firewall Settings .................................................................................................. 34
Security Level Setting .........................................................................................................35
Sound Settings for Using the Audio Feature....................................................................... 35
Warning When Viewer Starts............................................................................................... 35 
						

							Contents
9
Chapter 3Storage Server Settings
Flow of Storage Server Settings................................................................................ 38
Start the Viewer ......................................................................................................... 39
Configure a Storage Server Group............................................................................ 41
Display the [Storage Server Group Settings] Dialog Box ................................................... 41
Change the Storage Server Group Name........................................................................... 41
Configure the Recording Settings....................................................................................... 41
Configure Event Priorities and E-mail Notifications............................................................. 42
Configure a Storage Server....................................................................................... 45
Display the [Servers] Tab ................................................................................................... 45
Change the Destination of the Recording File and the Maximum Disk Usage................... 46
Add a Camera ........................................................................................................... 47
Display the [Cameras] Tab ................................................................................................. 47
Add Cameras One at a Time .............................................................................................. 47
Assign Camera Tags .......................................................................................................... 48
Search For and Add Cameras ............................................................................................ 48
Edit Camera Information ..................................................................................................... 49
Remove a Camera .............................................................................................................. 50
Add a User ................................................................................................................ 51
About User Groups ............................................................................................................. 51
Display the [Users] Tab ...................................................................................................... 51
Add a User .......................................................................................................................... 52
Change the User Information .............................................................................................. 52
Remove a User ...................................................................................................................53
Add a User Group and Specify Its Access Permissions .................................................... 53
Chapter 4Viewer Settings
Flow for Viewer Settings............................................................................................ 56
Configure the Viewer ................................................................................................. 57
Display the [Viewer Settings] dialog box ............................................................................ 57
Configure the Viewer Display and Operation Settings ....................................................... 57
Configure Event Notification and Priorities ......................................................................... 58
Configure the Display/Hide Mode for Each Event .............................................................. 58
Configure the Camera ............................................................................................... 59
Display the [Camera Selector] dialog box .......................................................................... 59
Select a Camera .................................................................................................................59
Configure the Video Window .............................................................................................. 60
Configure the [Advanced Camera Settings]....................................................................... 61
Configure the Video Window Layout ......................................................................... 65
Create a Layout................................................................................................................... 65
Place a Video Window ........................................................................................................ 66
Save the Layout .................................................................................................................. 67
Configure a Dynamic Layout .............................................................................................. 67
Switch Between Layouts ..................................................................................................... 68
Open Multiple Layouts Using Tabs..................................................................................... 68
Organize Layouts ................................................................................................................69 
						

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Chapter 5Setting a Recording Schedule
Flow of Recording Schedule Settings ....................................................................... 72
Record on a Regular Basis (Repeating Weekly Schedules) ..................................... 73
Display the [Recording Schedules] window ....................................................................... 73
Select a Camera .................................................................................................................73
Set a Weekly Schedule ....................................................................................................... 74
Specify the Recording Period and Day of the Week .......................................................... 74
Specify the Recording Mode .............................................................................................. 75
Specify Advanced Settings................................................................................................. 75
Save the Recording Schedule ............................................................................................ 75
Configure the Recording Mode .......................................................................................... 76
Configure the Advanced Recording Settings ..................................................................... 82
Record at Specific Times (Special Day Schedule Settings) ...................................... 88
Display the [Special Day Schedules] Tab .......................................................................... 88
Create a Special Day Schedule .......................................................................................... 88
Specify the Day for the Special Day Schedule ................................................................... 89
Select a Camera .................................................................................................................89
Specify the Recording Settings .......................................................................................... 89
Edit a Recording Schedule ........................................................................................ 90
Editing a Recording Schedule ............................................................................................ 90
Delete a Recording Schedule ............................................................................................. 90
Import from a Weekly Schedule .......................................................................................... 90
Chapter 6Day-to-Day Operations
Flow of Operations .................................................................................................... 94
Viewer Features ........................................................................................................ 95
View Recorded Images ............................................................................................. 96
Record Now ........................................................................................................................ 96
Save a Snapshot of the Displayed Image........................................................................... 96
Search for a Recording ....................................................................................................... 97
Play a Recording................................................................................................................. 98
Zoom the Viewing Area In and Out ..................................................................................... 99
Save Part of a Recording .................................................................................................... 99
Operate the Camera................................................................................................ 100
Get Control of a Camera ................................................................................................... 100
Use the Pan/Tilt/Zoom Feature.......................................................................................... 100
Change the Camera Angle to a Preset Position ............................................................... 101
Change the Camera Angle Using a Panorama Image ..................................................... 102
Play Back Audio ................................................................................................................102
Compensate for Dark Regions in the Image..................................................................... 103
Check Events .......................................................................................................... 104
View a Live Event ..............................................................................................................104
Search for Events ..............................................................................................................105