Important Notes Concerning System Requirements
This software does not support external storage, such as USB hard disks and NAS.
We recommend that you operate this software in its own dedicated LAN environment.
The software may not be able to record images if you use an environment where the IP addresses of the cameras are
occasionally changed. Use fixed IP addresses to ensure proper operation.
Be sure to operate the cameras, Storage Servers and Viewers over networks using the same network protocol (e.g. all
over IPv4 networks, or all over IPv6 networks).
For details on the operating system, see “Additional Considerations” in “Operating Environment” (p. 18).
Audio cannot be transmitted from a Viewer if you use the Viewer on a computer running Windows 7 or Windows
Server 2008 R2.
Before applying a service pack or updating the operating system, please refer to Canon’s compatibility information.
Running Windows Update may cause system operation to become unstable and cause the system to restart.
Using anti-virus software or a firewall may affect the performance of the Storage Server and Viewer.
Running software other than this product or compatible camera management software may cause system operation to
When there is a high load on the CPU or hard disk, images may not be recorded or displayed at the specified frame rate,
recording may be interrupted, or the Viewer operation speed may decrease. In addition, recording may be interrupted
when the available hard disk space is low.
Operation may slow down if the amount of stored data (number of recording files) becomes large.
Depending on the performance of the computer and the network environment, changes in the recording environment
(such as the time of day and the weather) may result in it not being possible to display recorded or live images according
to the specified settings.
Using IPsec may degrade the performance for recording and displaying images.
You can use the camera audio feature (except for the VB-C50Fi, which does not support the function). Review the
following items before using the feature.
– The Viewer supports transmission and reception of audio data.
– Audio data cannot be recorded separately, and is always recorded together with the images.
– Synchronization is enabled only when playing back recorded images (JPEG) and recorded audio. However, the audio
and images may not be synchronized, depending on the operating environment (p. 76).
– The audio stream may be interrupted, depending on the performance of your computer and network environment.
– Audio may be interrupted when using anti-virus software.
Be sure to test the system under your operating environment before starting regular operation.
The system environment of the Storage Server will depend on your operating conditions (number of cameras, recording frame rate
settings, etc.), as well as the pre-event recording settings. For details, contact your local supplier.
Microsoft .NET Framework 3.5 SP1 is required for this software to operate. It is automatically installed when installing RM-64/25/9. For
RM-Lite, install it from the included CD-ROM before installing RM-Lite.
The following are guidelines for implementing a system for a small-scale user.
The Viewer PC specifications on p. 14 are required even for small scale systems (up to four cameras) using RM-Lite, if you want
to display multiple H.264 images in 1280 x 960 size.
Number of cameras Approx. 9 cameras (assuming RM-9 is used for operation)
Recording frame rate 5 fps x 9 cameras with 320 x 240 standard resolution (approx. 8 Mbps in terms of data rate)
Live view frame rate 3 fps x 9 cameras ( = 27 fps) with 320 x 240 standard resolution
Playback 5 fps for each camera with 320 x 240 standard resolution
Maximum number of playable cameras:
Up to 6 (30 fps total) with a playback-dedicated layout
Up to 1 with the live view layout (see above) (3fps x 8 live view cameras + 5 fps x 1 playback
Others H.264 is not used