Canon recording software RM9 V10 User Manual

							Operate the Camera
101
Day-to-Day Operations
6
„Use Pan/Tilt/Zoom from the Video Window
You can also use the pan/tilt/zoom feature from the video 
window.
➀Display area
Drag on the area to change the camera angle. Click on 
the area to move the camera angle to that point.
➁Zoom slider
Change the zoom position using the slider or [+]/[-]. 
Click [+] or drag the slider up to move toward the 
telephoto position. Click [-] or drag the slider down to 
move toward the wide-angle position.
Pan/tilt/zoom is unavailable.
Pan/tilt is unavailable.
Zoom is unavailable when the camera’s digital zoom is set 
to [Disable].
Pan/tilt/zoom is unavailable if a fixed camera or an 
external camera, such as the VC-C50i, is used.
Change the Camera Angle to a Preset 
Position
You can select a preset camera angle in the [Camera 
Control] dialog box after getting control of a camera.
Note
You must first configure the presets on the camera before using 
this feature. For details, see the camera manual.
➀➁ 
						

							102
Change the Camera Angle Using a 
Panorama Image
Change the camera angle by specifying a position on a 
panorama image.
The frame is yellow when you have control of the 
camera. Drag the frame to change its size and zoom 
the camera in/out.
Drag the center of the frame to move the frame and 
change the camera angle.
If you draw a rectangle anywhere on the panorama 
image, the frame is redrawn at that location and the 
camera angle and zoom change correspondingly.
The frame is blue when you do not have control of the 
camera.
A panorama image is not available.
Note
You must first register a panorama image on the camera before 
using this feature. For details, see the camera manual.
Play Back Audio
If the audio feature on the camera is used, you can play 
audio using the audio panel or send audio using a 
microphone.
The [Audio] panel appears.
Options view
➀[Listen to Audio]
Starts audio playback.
➁[Use Microphone]
Starts audio transmission.
➂Show options button
Displays the options for the [Audio] panel.
➃[Play audio also while using microphone]
Select if you want to play audio even when using a 
microphone.
➄[Use silence detection to reduce network traffic]
Select if you want to detect silent segments when 
sending audio. Decreases the amount of data 
transmitted during silent segments to decrease the 
load on network bandwidth.
1Click [Panorama] in the [Camera Control] dialog box to 
display the [Panorama] window.
2Change the camera angle and zoom using the frame 
displayed on the panorama image.
Important
You cannot send and receive audio from multiple Viewers 
simultaneously.
1Click [Window] > [Audio Panel].
➀
➁
➂
➃
➄
➅
➆ 
						

							Operate the Camera
103
Day-to-Day Operations
6
➅[Settings]
Displays the [Silence Detection Settings] dialog box.
➆Hide options button
Hides the options of the [Audio] panel.
Cannot send live audio from the RM Viewer. To send live 
audio, use the Administrator Viewer included with the 
camera.
„ Silence Detection Settings
Select the [Use silence detection to reduce network 
traffic] check box on the [Audio] panel to set the silence 
detection sensitivity.
Click [Settings] to display the [Silence Detection Settings] 
dialog box and adjust the silence detection sensitivity.
➀[Use the default sensitivity settings]
Uses the default sensitivity for silence detection.
➁[Set the sensitivity manually]
Drag the slider to set the detection sensitivity.
➂[OK] and [Cancel]
Close the dialog box.
Compensate for Dark Regions in the Image
Use the viewer shade control to compensate for any dark 
regions in the image.

Disable the shade control.
 [Low]/[Medium]/[High]/[Very High]
Enable the shade control. View the video window and 
select a compensation value that gives the appropriate 
brightness.
Note
 You cannot apply this feature to more than one video window.
 The viewer shade control is a feature of the Viewer, not the 
camera. Therefore, it can be used for both live and recorded 
video playback.
1Click the video window menu button to display the 
menu.
2Click [Viewer Shade Control] and select the amount of 
shade from the submenu. 
						

							104
View a Live Event
You can display past events in the [Live Events Log] 
window.
When the Viewer starts, you can open the [Live Events 
Log] window to show all events that occurred within the 
last hour. The top row in the list shows item names. You 
can sort events in the list by clicking   in a column to 
specify the item to sort by and the sorting order.
Note
 Click [Window] > [Live Events Log] to display the [Live Events 
Log] window
 You can change the display priority for the [Live Events Log] 
window. For details, see “Configure Event Notification and 
Priorities” (p. 58).
„Event Icon Colors
Different colored icons are displayed for events, 
depending on the priority.
Note
 You can change the event priority.
 Motion detection recording, sensor detection recording, 
intelligent function recording, and volume detection recording 
priorities can be specified when setting the recording mode of 
a recording schedule. (pp. 77, 78)
 Other event priorities can be specified when setting the 
Storage Server Group. (p. 42)
„Acknowledging an Event
By default, when a [Highest] priority event is displayed in 
the [Live Events Log] window, an icon is displayed 
indicating that you should acknowledge the event.
The event will blink until you acknowledge it. Follow these 
steps to acknowledge the event.
User authentication settings are permanently 
disabled.
Note
You can disable event acknowledgement in [Viewer Settings]. 
You can also change the priority of events that need to be 
acknowledged. For details, see “Configure Event Notification and 
Priorities” (p. 58).
Check Events
Important
A maximum of 200 events can be displayed in the [Live Events 
Log] window.
Icon colorPriority
Red Highest
Orange High
Yellow Medium
Light Green Low
Green Lowest
1Click the event to be acknowledged in the [Live Events 
Log] window.
2Click [Edit] > [Acknowledge Event].
Important
If [Show Video Window on Event] is enabled in [Viewer 
Settings], the corresponding video window is brought to the 
front automatically. The size of the video window is always 
[320x240] pixels. 
						

							Check Events
105
Day-to-Day Operations
6
Search for Events
You can search past events and play back the event.
➀[Description]
Enter the search criteria (event, camera, priority, 
camera tag, or host name).
➁[When]
Specify the period in which the target event occurred 
([Today], [Last 2 Days], [This Week], [This Month], 
[This Year], and [All Dates]).
➂[Search] and [Stop]
Start searching or stop a search in progress using 
these buttons.
➃[Advanced Search]
Click to specify detailed search criteria.
➄[Search Results]
Displays the search results.
➅[Play Back Video]
Plays back the recording associated with the search 
results.
➆[Close]
Close this panel.
Note
To display the [Event Search] dialog box when the toolbar is 
hidden, click [Search] on the timeline or click [Edit] > [Event 
Search].
„Advanced Search
Click [Advanced Search] in the [Event Search] dialog box 
to specify detailed search criteria.
➀[When]
Select [Specify Date Range] to specify the search 
period.
➁[From] and [To]
Select [Specify Date Range] in [When] to specify the 
start and end times and dates for the search period.
➂[Event]
Select the type of events to be searched.
➃[Status]
Specify the status of the events ([All Statuses], [On], 
[Off]).
➄[Priority]
Specify the priority of the events to be searched.
„Play Back an Event
If a recording is associated with an event in the search 
results, right-click the event and click [Play Back Video] to 
play back the recording in the video window of the 
corresponding camera.
If the video window is not displayed, clicking [Play Back 
Video] will automatically display the window and start 
playback.
Note
Click [Live] in the timeline toolbar after playing in the video 
window to display the live view.
1Click [Search] on the toolbar to display the [Event 
Search] dialog box.
2Specify the search criteria.
3Click [Search] to start searching.
➂➀
➆➅
➄
➁➃
➁➂
➃
➀
➄ 
						

							106 
						

							Chapter 7
Operation and 
Management
❏ Error and warning level events
❏ How to check the status of the Storage Server
❏ Disk space management 
						

							108
Events Indicating Errors or Warning Levels and Corresponding Actions
You can check events to determine if errors related to the Storage Server status have occurred.
When an event indicating an error or a warning level occurs, it is immediately displayed in the event panel or timeline. Take 
the appropriate action for the event.
*1 See “Disk Space Management (Important)” (p. 110).
Storage Server Health Check
Event TypeMessageEvent ExplanationCorresponding Action
Low disk space 
notification *
1Warning: Low disk space Occurs when the free disk space 
becomes less than the specified 
value, or the disk usage becomes 
greater than the specified value. Data 
may be deleted before the specified 
number of storage days has elapsed.Check the recording mode 
settings (p. 76)
Starts/stops file deletion 
due to low disk space *
1Warning: Files deleted due to 
low disk spaceOccurs when the free disk space 
becomes less than the threshold, or 
the disk usage becomes greater than 
the threshold.
Pauses/resumes recording 
due to low disk space *
1Recording Suspended
(Low Disk Space ()Occurs when the free disk space 
becomes less than the limit level, or 
the disk usage becomes greater than 
the limit level.
Error connecting to the 
cameraError: Cannot Connect to 
CameraOccurs on an error when connecting 
to the camera.Check the network status.
Error connecting to the 
Storage ServerError: Cannot Connect to the 
Storage ServerOccurs on an error when connecting 
to the Storage Server registered with 
the Storage Server Group.Check the network status.
Error connecting to the 
Storage Server GroupError: Cannot Connect to the 
Storage Server GroupOccurs on an error when connecting 
to the Storage Server Group.Check the network status.
Change in the recording 
frame rateRecording Frame Rate reduced 
at high load issuesIndicates that the recording frame 
rate has been changed due to 
increased server load.Check the recording mode 
settings (p. 76). 
						

							Storage Server Health Check
109
Operation and Management
7
Status Bar
The status bar displays the Viewer processing status and 
load. You can check CPU usage to determine the load on 
your computer.
If the status bar is not displayed, you can display it by 
clicking [View] > [Status Bar].
System Information
To get the detailed video processing status of the Storage 
Server, click [Window] > [System Information] to display 
the [System Information] dialog box. If system operation is 
unstable or you are not able to record in the way you 
intended to, refer to Chapter 1 and reconsider the system 
configuration.
The [System Information] dialog box shows the status on 
three different tabs.
[Cameras] tab
This tab displays recording settings and processing 
information (camera tag, status, specified frame rate, 
actual frame rate, receiving bit rate, and recording bit 
rate) on the registered cameras.[Storage Servers] tab
This tab displays information (Storage Server Group 
name, status, CPU usage, recording bit rate, and 
playback bit rate) on the registered Storage Server.
[Users] tab
This tab displays the users logged into the Viewer and 
related information (user group, host name (Viewer), 
Viewer version, host name (Storage Server), Storage 
Server Group Status). 
						

							110
The Storage Server monitors the disk space and responds 
according to the amount of available space.
„Action When the Low Remaining Disk Space 
Notification Level is Reached
The Storage Server issues an event when the disk space 
available for recording (i.e. available space relative to the 
maximum disk space used) goes below a certain level.
If [Maximum Disk Space Used] is not set, the drive 
capacity of the disk that stores the recording file is 
considered to be the maximum disk space.
Note
On receiving an event e-mail notification, an administrator can 
act promptly (for example, by removing unnecessary recording 
schedules) before a problem occurs due to low disk space.
Low Remaining Disk Space Notification Level 
Conditions and Calculation Method
If one of the following conditions is met, a low remaining 
disk space notification level is indicated.
Condition 1:If the Storage Server disk space usage 
exceeds the following values:
M x (100 - A)/100
(M: Value specified in [Maximum Disk Space 
Used], A: Value specified in [Low Disk Space 
Warning Level])
For example, if the value for [Maximum Disk Space 
Used] is 100 GB and the value for [Low Disk 
Space Warning Level] is 10%, the Storage Server 
reaches the low remaining disk space notification 
level when the Storage Server disk space usage 
becomes 90 GB or more.
Condition 2:If the free disk space falls below the 
following values:
Disk space x A/100
(A: Value specified in [Low Disk Space Warning 
Level])
For example, if the disk space is 80 GB and the 
value for [Low Disk Space Warning Level] is 10%, 
the Storage Server reaches the low remaining disk 
space notification level when the remaining free 
disk space becomes 8 GB or less.
Note
If other applications use the same hard disk, you need to 
consider condition 2. Even if the Storage Server uses a small 
amount of disk space, it may reach the low remaining disk space 
notification level according to condition 2 because other 
applications have consumed a portion of the disk space.
Calculation Example
Disk Space Management (Important)
Disk Space StatusExplanation
Low remaining disk space 
notification levelYou can specify a reference 
value using [Low Disk Space 
Warning Level] on the 
[Recording Settings] tab in 
the [Storage Server Group 
Settings] dialog box.
Threshold level The Storage Server calculates 
a reference value based on 
various conditions and 
settings. Limit level
Important
An event e-mail notification is sent when the priority level of 
[Low Disk Space Warning] in the [Events] tab of the [Storage 
Server Group Settings] dialog box meets or exceeds the level 
specified in the e-mail notification settings. (p. 42).

drive has low free disk 
space: Notification
Value for
[Maximum Disk
Space Used]Notification 
levelNotification
Disk DriveD DriveE Drive
Disk Space 100 GB 200 GB
Free Disk Space 50 GB 200 GB
Value for 
[Maximum Disk 
Space Used]40 GB 200 GB
Value for Low 
Remaining Disk 
Space Notification 
LevelCondition 1:
40 GB x (100-10)/
100 = 36 GB     
Condition 2:
100 GB x 10/100 = 
10 GBCondition 1:
200 GB x (100-10)/
100 = 180 GB     
Condition 2:
200 GB x 10/100 = 
20 GB