Cisco Unity Connection 9x User Guide
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VoiceCommandAction "Previous"Hearthetime,meetingorganizer,andsubjectforthepreviousmeeting inyourcalendar "Accept"Acceptameetingrequest(Outlookmeetingsonly) "Decline"Declineameetingrequest(Outlookmeetingsonly) "Cancelmeeting"Cancelameeting(meetingorganizeronly) Starting Immediate Meetings in Cisco Unified MeetingPlace RevisedNovember16,2010 YoucanstartanimmediatemeetinginCiscoUnifiedMeetingPlaceandCiscoUnityConnectionconnects youtothemeeting. Starting an Immediate Meeting by Using the Phone Keypad Procedure Step 1CallandsignintoConnection. Step 2AttheMainmenu,selecttheoptionMeetings,thenStartMeetings. Step 3FollowthepromptstosetupandjoinanimmediateCiscoUnifiedMeetingPlacemeetingforthecurrenttime. Starting an Immediate Meeting by Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say: "StartMeeting." Step 3FollowthepromptstosetupandjoinanimmediateCiscoUnifiedMeetingPlacemeetingforthecurrenttime. User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 33 Managing Meetings Starting Immediate Meetings in Cisco Unified MeetingPlace
User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 34 Managing Meetings Starting an Immediate Meeting by Using Voice Commands
CHAPTER 9 Managing Personal Greetings •AboutPersonalGreetings,page35 •RerecordingYourCurrentGreeting,page36 •TurningYourAlternateGreetingOnorOff,page37 •ChangingGreetings,page38 •PlayingAllGreetings,page40 •RecordingGreetingsinAdditionalLanguageswithaMultilingualSystem,page41 About Personal Greetings CiscoUnityConnectionallowsyoutorecorduptosixpersonalgreetings.Youcanturnonasmanygreetings asyouwant,andyoucanspecifyhowlongyouwantthegreetingstostayon. Withamultilingualsystem,youhavetheoptionofprovidingyourpersonalgreetingsinmultiple languages—yourdefaultlanguageandotherlanguagesavailableonyoursystem.Notethatyouusethephone keypadtomanagegreetingsinlanguagesotherthanyourdefaultlanguage;youcannotusevoicecommands. Thesixpersonalgreetingsandhowtheyworkaredescribedbelow.NotethatConnectionplaysthegreetings thatyouturnonfortheapplicablesituation,whilesomegreetingsoverrideothergreetingswhentheyareon. StandardGreeting ThisgreetingplaysduringthebusinesshoursthatyourConnectionadministratorspecifiedforyourorganization, orinothersituationswhennoothergreetingison. Bydesign,thestandardgreetingcannotbeturnedoff. ClosedGreeting Turnonthisgreetingwhenyouwantyourcallerstoheararecordingfromyouduringthenonbusinesshours thatyourConnectionadministratorspecifiedforyourorganization.(Forexample,"Sorry,Iamnotavailable toansweryourcall.Companyofficehoursare.") Whenitison,theclosedgreetingoverridesthestandardgreetingduringnonbusinesshours. AlternateGreeting Turnonthisgreetingforaspecifictimeperiodwhenyouwanttoprovideinformationaboutspecial circumstances,suchaswhenyouareonvacation.(Forexample,"Iwillbeoutoftheofficeuntil.") User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 35
Whenitison,thealternategreetingoverridesallothergreetings. YourConnectionadministratorspecifieswhetherthesystemtransferscallerstoyourgreetingwithoutringing yourphone,whethercallersareabletoskipyourgreeting,andwhethercallerscanleaveyouamessagewhen youralternategreetingison.TheAlternateGreetingpageintheMessagingAssistantwebtoolindicatesthe calleroptionsthatyouradministratorhasenabledforyou,ifany.Notethatcalleroptionsdonotapplywhen anoutsidecalleroranotherConnectionuserdialsyourextensiondirectly. OtherConnectionusersdonothearyouralternategreetingwhentheysendmessagestoyoubyphone. Whenyouturnonyouralternategreeting,consideralsochangingyourrecordednametoincludeinformation thatyouareoutoftheoffice.Yourrecordednameplayswhenusersaddressmessagestoyouandwhen callerslookyouupinthedirectory. Tip Connectionmayplayaprompttoremindyouthatyouralternategreetingisonafteryousigninbyphone. BusyGreeting Turnonthisgreetingwhenyouwantcallerstoknowthatyouareonthephone.(Forexample,"Iamcurrently onanotherline,pleaseleaveamessage.") Whenitison,thebusygreetingoverridesthestandard,closed,andinternalgreetingswhenyourphoneis busy. NotethatnotallphonesystemsprovidethesupportnecessaryfortheConnectionbusygreetingtowork.For assistance,talktoyourConnectionadministrator. InternalGreeting Turnonthisgreetingwhenyouwanttoprovideinformationthatcoworkersmightneedtoknow.(Forexample, "IwillbeinconferenceroomBuntilnoontoday.") Whenitison,theinternalgreetingoverridesthestandardandclosedgreetings,andplaysonlytocallerswithin yourorganizationwhenyoudonotansweryourphone. Notethatnotallphonesystemsprovidethesupportnecessaryfortheinternalgreetingtowork.Forassistance, talktoyourConnectionadministrator. HolidayGreeting Turnonthisgreetingwhenyouwantcallerstoheararecordingfromyouduringaholiday.(Forexample, "Happyholiday.Iamnotavailabletoansweryourcall.Iwillbeoutoftheofficefromto.") Whenitison,theholidaygreetingoverridesthestandardgreetingduringnonbusinesshours. Rerecording Your Current Greeting Inthissection,youmakeanewrecordingforthegreetingthatCiscoUnityConnectioniscurrentlysettoplay. User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 36 Managing Personal Greetings Rerecording Your Current Greeting
Rerecording Your Current Greeting by Using the Phone Keypad Procedure Step 1CallandsignintoConnection. Step 2Onasingle-languagesystem,attheMainmenu,selecttheoptionSetupOptions,thenGreetings. Or Onamultilingualsystem,attheMainmenu,selecttheoptionSetupOptions,thenGreetings,and. Step 3AfterConnectionplaysyourcurrentgreeting,followthepromptstorerecordit. Topauseorresumerecording,press8.Toendrecording,press#. Rerecording Your Current Greeting by Phone Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say: "Recordmygreeting." Step 3Press#whenyouarefinished. Turning Your Alternate Greeting On or Off Whenyouturnonyouralternategreeting,youcansetadateandtimeforittoturnofforyoucanleaveiton indefinitely. Turning Your Alternate Greeting On or Off by Using the Phone Keypad Procedure Step 1CallandsignintoConnection. Step 2Onasingle-languagesystem,attheMainmenu,selecttheoptionSetupOptions,thenGreetings. Or User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 37 Managing Personal Greetings Rerecording Your Current Greeting by Using the Phone Keypad
Onamultilingualsystem,attheMainmenu,selecttheoptionSetupOptions,thenGreetings,and. Step 3Press#toskiphearingyourcurrentgreeting. Step 4Followthepromptstoturnyouralternategreetingonoroff. Step 5Ifyouturnedonyouralternategreeting,followthepromptstosetwhenyouwantitturnedoffortoleaveit onindefinitely. Turning Your Alternate Greeting On or Off by Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionasks,"Whatdoyouwanttodo,"sayeither: "Turnonmyalternategreeting"(greetingisleftonindefinitely)or"Turnonalternategreetinguntil at." Or "Turnoffmyalternategreeting." Changing Greetings Whenyouturnonapersonalgreeting,youspecifyhowlongyouwantitavailableforuse.CiscoUnity Connectionplaysthegreetingintheapplicablesituationuntilthedateandtimethatyouspecified,andthen thegreetingisautomaticallyturnedoff.Forexample,youcansetyouralternategreetingtostopplayingon thedaythatyoureturnfromavacation. Youcanalsosetagreetingtoplayindefinitely,whichisusefulwhenyouturnonthebusyorclosedgreeting. Youselectfromoneofthefollowingsourcestospecifywhatcallershearwhenagreetingison: Connectionplaysagreetingthatyourecord. Recordingagreetingdoesnotturnit on. Note RerecordThisGreeting Connectionplaysaprerecordedgreetingalongwithyourrecordedname (forexample,"Sorry,isnotavailable").Ifyoudonothavea recordedname,Connectionusestext-to-speechtoreadyourdisplayname instead.Whenagreetingisonbutnotrecorded,Connectionplaysa prerecordedsystemgreeting. SystemGreeting User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 38 Managing Personal Greetings Turning Your Alternate Greeting On or Off by Using Voice Commands
Youcanturnoffagreetingatanytime.Whenagreetingisoff,Connectionnolongerplaysit,thoughthe recordingisnoterased. Ifyourecordapersonalgreetingthensetthegreetingtousethesystemgreeting,yourrecordingisno longeravailablebyphone.Recordandenableanewpersonalgreeting. Tip Changing a Greeting by Using the Phone Keypad Procedure Step 1CallandsignintoConnection. Step 2Onasingle-languagesystem,attheMainmenu,selecttheoptionSetupOptions,thenGreetings. Or Onamultilingualsystem,attheMainmenu,selecttheoptionSetupOptions,thenGreetings,and. Step 3Connectionplaysyourcurrentgreeting.Youcanpress#toskiphearingit. Step 4Followthepromptstoselectthegreetingthatyouwanttochange,thentomakechanges. Topauseorresumerecording,press8.Toendrecording,press#. Changing a Greeting by Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionasks,"Whatdoyouwanttodo,"usethefollowingcommandstochangethegreetingand followanyadditionalprompts: VoiceCommandAction "Playmygreeting"Playstandardgreeting "Playgreeting"Playaspecificgreeting "Recordmygreeting"Recordorrerecordthestandardgreeting "Recordmygreeting"Recordorrerecordtheclosed,alternate,busy,internal, orholidaygreeting "Usemydefaultgreeting"Usethesystemgreetingforthestandardgreeting User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 39 Managing Personal Greetings Changing a Greeting by Using the Phone Keypad
VoiceCommandAction "Usedefaultgreeting"Usethesystemgreetingforaspecificgreeting "Playnothingformygreeting"Usenothingforagreeting (Callerswillhearonlyatonetosignalthattheyshould leaveamessage.) "Turnongreeting"Turnagreetingonindefinitely "Turnongreetinguntilat " Turnagreetingonuntilaspecificdateandtime "Turnoffgreeting"Turnagreetingoff "GreetingsHelp"Help Topauseorresumerecording,press8.Toendrecording,press#orstaysilentforafewseconds. Playing All Greetings CiscoUnityConnectionplaysyourcurrentgreetingfirst,thentheremaininggreetings. Playing All Greetings by Using the Phone Keypad Procedure Step 1CallandsignintoConnection. Step 2Onasingle-languagesystem,attheMainmenu,selecttheoptionSetupOptions,thenGreetings,andPlay AllGreetings. Or Onamultilingualsystem,attheMainmenu,selecttheoptionSetupOptions,thenGreetings,,andPlayAllGreetings. Connectionplaysallsixgreetings,startingwithyourcurrentgreeting. User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 40 Managing Personal Greetings Playing All Greetings
Playing All Greetings by Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say: "Playallgreetings." Connectionplaysallsixgreetings,startingwithyourcurrentgreeting.Foreachgreeting,Connectiontells youwhetheritisturnedonoroff. Recording Greetings in Additional Languages with a Multilingual System Withamultilingualsystem,youhavetheoptionofprovidingyourgreetingsinmultiplelanguages.For example,ifCiscoUnityConnectionissetuptoprovidepromptsinFrenchandSpanish,youmightrecord yourstandardgreetinginbothlanguagessothatSpanish-andFrench-speakingcallerscanhearyourgreeting intheirownlanguage. Ifyoudonotrecordagreetinginalanguagethatyoursystemprovides,Connectionwillplaythesystem greetingforcallsassociatedwiththatlanguage.Forexample,ifyourecordedyourstandardgreetinginFrench butnotinSpanish,Spanish-speakingcallerswouldhearthesystemgreetingforyou,whileFrench-speaking callerswouldheartheFrenchgreetingthatyourecorded. Notethatwhenyouselectalanguageinwhichtorecordagreeting,ConnectionplaystheGreetingsmenu optionsinthesamelanguage. Recording a Greeting in an Additional Language by Using the Phone Keypad Procedure Step 1CallandsignintoConnection. Step 2AttheMainmenu,selecttheoptionSetupOptions,thenGreetings,and. Step 3Connectionplaysyourcurrentgreeting.Youcanpress#toskiphearingit. Step 4Followthepromptstoselectthegreetingthatyouwanttorecordandtorecordit. Topauseorresumerecording,press8.Toendrecording,press#. User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 41 Managing Personal Greetings Playing All Greetings by Using Voice Commands
Recording a Greeting in an Additional Language by Using Voice Commands Procedure Step 1CallandsignintoConnection. Step 2WhenConnectionasks,"Whatdoyouwanttodo,"say: "SetupOptions."(Connectiontemporarilyswitchestothephonekeypad.) Step 3Onthephonekeypad,selecttheoptionGreetings,then. Step 4Connectionplaysyourcurrentgreeting.Youcanpress#toskiphearingit. Step 5Followthepromptstoselectthegreetingthatyouwanttorecordandtorecordit. Topauseorresumerecording,press8.Toendrecording,press#orstaysilentforafewseconds. Toswitchbacktousingvoicecommands,keeppressing*untilyouhearthe"VoiceCommand Conversation"prompt. Tip User Guide for the Cisco Unity Connection Phone Interface (Release 9.x) 42 Managing Personal Greetings Recording a Greeting in an Additional Language by Using Voice Commands