Comdial Impact Dsu II Attendant Instructions Manual

							DSS/BLF Console Operation
The IB64X, IB48X, and IB24XDSS/BLFconsoles have additional buttons and
status lights that extend the memory button capability of an adjacent companion
telephone. The buttons can be programmed for automatic dialing (speed dial) or
direct station selection (DSS) with busy lamp field (BLF) using the instructions
provided previously in this guide.
When the installer assigns aDSS/BLFconsole to a station port, the system recog
-
nizes it as such and automatically designates the console buttons as DSS buttons
so that you can store numbers at the buttons as you need them.
TheDSS/BLFconsole will not operate in a bridged mode.
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ib64x
IB64XDSS/BLFConsole 
						

							Accessing The DSS/BLF Console Button Levels
The IB24X and IB48XDSS/BLFconsoles have four levels of buttons, quadru
-
pling the consoles’ button capacity. The four buttons at the bottom of each
console allow you to select which button level is currently active. To change
button levels, press one of the buttons at the bottom of the console. The leftmost
button activates level one, the next button activates level two, and so forth. A
light beside the appropriate button lights to indicate which level is currently
active. You can use one level on the IB48X and two levels on the IB24X.
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ib48x
Levelaccess buttons
IB48XDSS/BLFConsole
ib24x
Levelaccess buttons
IB24XDSS/BLFConsole 
						

							Attendant Features
LCD Message Creation
When you are busy or are away from your desk, you can set a message at your
telephone that will be received by any LCD speakerphone within your system.
Your system provides two default messages: “Back at...”and“Call...”In
addition, you can add eight customized messages for system wide use, or you can
create up to ten messages if you choose not to use the two default messages.


To store the LCD messages,
1.WRITEyour messages on the chart on page 87 (each message
can have up to 16 characters).
2.USEthe letter code table on page 87 to assign a number to each
letter.
3.WRITEthese numbers on the chart line beside the message
letters.
4.PRESSINTERCOM.
5.DIAL

.
6.DIALa message location number (
	,,, etc.).
7.DIAL
to clear current message.
8.COMPOSEyour messages by dialing the two-digit codes that re-
late to the letters.
9.DIAL

to save message.
10.REPEATsteps 6 through 9 until all messages are stored.
11.PRESSSPEAKERto end.
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8 
						

							LCD Message Creation Examples

Example: Create the message “TAKE MESSAGE”
and program it into message location number four.
1.PRESSINTERCOM,AND DIAL
.
2.DIAL
.
3.DIALcodes for message as follows:
Dialing Codes for “TAKE MESSAGE”
TAKE ME S SAGE
81 21 52 32 12 61 32 73 73 21 41 32
4.DIAL
AND PRESSSPEAKERto end.


Example: Create the message “I Will Call Back” and
program it into message location number five.
1.PRESSINTERCOM,AND DIAL
.
2.DIAL
.
3.DIALcodes for message as follows:
Dialing Codes for “I Will Call Back”
I Will Call Back
43 12 91 46 56 56 12 23 24 56 56 12 22 24 26 55
4.DIAL
AND PRESSSPEAKERto end.
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							Letter Code Table For LCD Messages
Character Code Character Code Character Code Character Code
A 21 S 73 j 54 SPACE 12
B 22 T 81 k 55 ; 17
C 23 U 82 l 56 / 18
D 31 V 83 m 64
“19
E 32 W 91 n 65 . 27
F 33 X 92 o 66 , 28
G 41 Y 93 p 74 : 29
H 42 Z 13 q 14 1 01
I43 a24 r75 202
J51 b25 s76 303
K 52 c 26 t 84 4 04
L53d34u85505
M 61 e 35 v 86 6 06
N62 f 36 w94 7 07
O63g44x95808
P71h45y96909
Q 11 i 46 z 16 0 00
R72
LCD Message List (* indicates default message)
Msg. Message Text Letter Codes (max. 16 characters)
1* Back At
2* Call
3
4
5
6
7
8
9
0
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							System Telephone Naming
This feature lets you and other system user’s with LCD speakerphones know who
is calling. You can assign either a personal name or a group name to each system
telephone. This name can contain up to seven letters and will show up in the
user’s display and/or in the called party’s display. Typical names could be SRVC,
MKTG 1, and K SMITH.
When appropriate programming action has been taken by the installer, the
display shows a second line that details the personal intercom number of the
calling station.


Name the system telephones as follows:
1.USEletter code table on page 87 to compose names for all tele
-
phones requiring them (the system accepts up to seven letters per
name).
2.PRESSINTERCOM.
3.DIAL

.
4.DIALthe station number of the telephone to be named.
5.DIAL
to clear current entry.
6.DIALtwo-digit codes that correspond to letters in name, for
example:
Dialing Codes for “J Smith”
JSmith
51 12 73 64 46 84 45
7.DIAL
to continue entering station names (repeat above steps
beginning with station selection.
8.PRESSSPEAKERto end.
9.RECORDnames on page 89.
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							Station Name Record Sheet
(Copy this sheet if you need more record space.)
Ext. Station Name Letter Codes
— Sample 73 24 64 74 56 35
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							Night Transfer
You can transfer the day (or normal) ringing assignments of incoming lines to a
particular station or stations for off-hour or special purpose answering (such
line/station ringing assignments are made through class of service programming).
Additionally, installers can arrange stations to answer any ringing outside line.
This ability to answer a line from any station is activated when you enable the
night transfer of ringing mode.


To set the night transfer mode from the attendant’s station,
1.PRESSINTERCOM.
2.DIAL

.
3.PRESS L1(top, left-hand programmable button) to alternate the
feature between on and off,OR
DIAL	to enableOR DIALto disable.
NOTE: Associated light will turn on when night transfer is active and will turn
off when the feature is disabled. When the system is in night transfer mode,
the intercom light at station 10 and station 12 will flutter with repetitive off
periods.
4.PRESSSPEAKERto end.
Because Night Transfer is a commonly used feature, you may wish to program a
button to serve as the Night Transfer button.


To program a Night-Transfer button,
1.PRESSINTERCOM.
2.DIAL


	.
3.PRESSone of the programmable buttons.
4.PRESSINTERCOM.
5.DIAL

.
6.PRESSSPEAKERto end.
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							Call Transfer - Voice Mail System
As the attendant, you will not always have time to hand-write messages for all of
the people in your group. Transferring some calls to a voice mail system provides
an easy, efficient way for callers to record lengthy messages to be retrieved by
individual station users later.
You can program your attendant’s telephone so that you will be able to transfer
calls to voice mail by pressing a single button (known as theTransfer to Voice
Mailautodial button).


To program a Transfer to Voice Mail autodial button at your
telephone,
1.PRESSINTERCOM.
2.DIAL


	.
3.PRESSprogrammable button for TRANSFER TO VOICE MAIL
autodial button location.
4.DIAL
.
5.DIALextension number of the voice mail station port.
6.PRESSSPEAKERto end. (Label button location.)


To transfer calls to the voice mail system,
1. While on a call,PRESSpreprogrammed TRANSFER TO
VOICE MAIL autodial button.
2.DIALextension number followed by “2 of party to receive voice
mail message. The system will automatically dial into voice mail
and direct the message to the appropriate voice mail location for
later retrieval.
Call Transfer - Transferring Recalls to aSecondary Attendant
Telephone
The system installer can arrange for another telephone (station 12) to serve as a
secondary attendant location. When installers enable this feature, incoming calls
ring at the regular (or prime) attendant’s station, but recalls from unanswered
transfers or timed hold recalls will ring at both attendant stations simultaneously.
Neither the prime attendant nor the alternate attendant can program the feature
directly; only the installer can enable or disable the alternate attendant.
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							System Speed Dial Numbers
You can store up to 99 system speed dial numbers from your attendant telephone
that every system user can access from his or her telephone. Typically, these are
numbers that are frequently called by many different users and emergency
numbers that you want readily available to everyone.


To program system speed dial numbers from the
attendant’s station,
1.PRESSINTERCOM.
2.DIAL

.
3.DIAL
	toto choose storage location.
4.DIAL
to clear current entry.
5.CHOOSEline that is to be used:
DIALfor no line assignment (system will choose
last line used at calling station or prime line if one is as-
signed to calling station)
DIAL	tofor lines 1–24.
DIAL	tofor line groups 1–4.
PRESSINTERCOMfor intercom line.
6.DIALthe number to be stored (32-digits maximum),PRESS
HOLDto store pause (if required),AND PRESSTA Pto store
flash (if required).
7.PRESSTRNS/CONFto program a name:
ENTERdigits from the Letter Code Table on page 87 to
spell name (up to 16 characters allowed),OR
PRESSTRNS/CONFagain to leave name blank.
8.PRESSTRNS/CONFto save the number and name.
9.REPEATabove steps (beginning with choice of storage location)
to store all speed dial numbers.
10.PRESSSPEAKERto end.
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