Comdial Impact Dsu II Attendant Instructions Manual

							Answering Calls
Answering Outside Calls
A call that rings on an outside line sounds long, single-tone bursts and lights the
line status light. If the installer enabled ringing line preference at your station, an
orange light flashes next to the line that your station answers when you lift the
handset; a red light flashes for any other ringing line.
Also, when an outside call rings at your station, the LCD screen displays any
caller ID information that your station is programmed to receive.


When you hear outside ringing (long bursts) and observe
an orange
flashing light,
1. For speakerphone,PRESSflashing line buttonAND SPEAKto-
ward telephone.
2. For privacy,LIFThandset.


When you hear outside ringing (long bursts) and observe a
red
flashing light,
1.PRESSflashing line button.
2.SPEAKtoward telephoneOR LIFThandset if privacy is
desired.
Note: For more information on setting
DNDat your station, see section titledDo
Not Disturb Conditionon page 68.
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GCA70-245 Answering Calls
2 
						

							Answering Intercom Calls
An intercom call is one that is made from one system telephone to another. Your
station receives intercom calls in one of two ways depending upon system
programming. With atone-firstsetting, the telephone rings in a distinctive
pattern and the user of the receiving station must take action to answer.


When you hear intercom ringing (two short bursts),
1.PRESSINTERCOM.
2.SPEAKtoward telephoneOR LIFThandset if privacy is
desired.
In avoice-firstsetting, a short tone is followed by the caller’s voice heard on the
speaker. As with an incoming outside call, the LCD screen displays caller ID
information and your other options for answering the call.


When you hear an intercom tone followed by a caller’s
voice,
1.SPEAKtoward the telephone to answerOR LIFThandset if
privacy is desired.
Note: For more information on setting
DNDat your station, see section titledDo
Not Disturb Conditionon page 68.
When your system installer makes the option available to system users, you can
block all voice announce intercom calls to your station if you wish. See the
section titledVoice Announce Blockingon page 24.
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							Monitored Stations
When the installer assigns the personal intercom number of one telephone to
appear at a button on another telephone, the button and its associated light
provide a direct station select (DSS) busy lamp field (BLF) feature. With this
feature, the user can monitor the status of the appearing station.
When the station monitoring feature is off, the status light shows the state of the
monitored telephone.
When the station monitoring feature is on, the status light shows activity status
(idle, ringing, busy, and hold) of the monitored telephone.


To monitor another telephone,
1.OBSERVEthe BLF light indications next to the Direct Station
Select (DSS/BLF) button:
Off = Station is idle.
Flashing (if enabled) = Station has an incoming call.
On = Station is busy.
Your telephone may have the personal intercom number of another telephone
appearing at a programmable button location. You can press theDSS/BLFbutton
to call that telephone or to answer a call that is ringing at the monitored station if
you wish.


To call an idle monitored station or to answer one that is
ringing,
1.NOTEthe BLF light condition.
2.PRESSassignedDSS/BLFbutton.
3.SPEAKtoward telephoneOR LIFThandset if privacy is
desired.
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GCA70-245 Answering Calls 
						

							Holding Calls
This feature allows you to temporarily disconnect from a current call yet retain it
so that it can be retrieved. When you place a call on hold, you are free to use
your telephone for other calls or features and then return to the held call. At a
multiline telephone, you can put a call on hold manually, by pressing theHOLD
button, or automatically (if programmed), by pressing another line button.
You can place a call on hold in either an exclusive or non-exclusive manner.
With a regular or non-exclusive hold, you can pick up the held call at your
telephone or another user can pick the call up at a telephone sharing the held call
line.


To place a call on hold (non-exclusive),
1.PRESSHOLD. The light above your line button begins to blink.


To retrieve a held call,
1.PRESSline button of the held call (with winking light),OR
PRESSTA P.
2.SPEAKtoward telephoneOR LIFThandset if privacy is
desired.
Exclusive Hold
Exclusive hold prohibits a user from retrieving a held call at any station other
than the one where someone placed it on hold. The exclusive hold condition also
links the held call to the timed hold recall time-out feature. After time-out,
audible and visual signaling occurs and the exclusive hold condition reverts to a
normal hold condition. The installer enables or disables exclusive hold as a class
of service feature.


To place a call on exclusive hold,
1.PRESSHOLDtwice.
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To retrieve exclusive hold,
1.PRESSline button of held call (with winking light),OR PRESS
TA P.
2.SPEAKtoward telephoneOR LIFThandset if privacy is
desired.
Hold Recalls
After a call has been on hold for the period of time (set by the installer of your
system), the system causes three quick hold recall tone bursts to sound at your
telephone and the flash rate of the line button becomes faster.
If the call is on exclusive hold, it will revert to manual hold after the hold recall
period. Calls that revert to manual hold can be picked up from any telephone
with line appearance for the recalling line.


If a held line is recalling, choose one of
the following:
1.SELECT
HOLD(interactive button) to place the
call on hold at your station and restart hold
timer.
2.PRESSline button (with fluttering green light)
OR SELECT
ANSto retrieve the call.
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GCA70-245 Answering Calls
Recall L123
HOLD ANS
A Recalling Held Line 
						

							Directed Hold
This feature allows you to pick up the last call a user placed on hold at another
station. This feature does not allow you to pick up exclusive hold calls or calls
that are in the process of being transferred. In addition, this feature allows you to
place a call on hold at another station and have this call appear to be the one that
has been on hold there for the longest time. Features such as hold recall apply to
the station that received the directed hold call and not to the station that sent the
directed hold call.


To place a call on hold at another telephone (directed hold),
1. While on line,PRESSINTERCOMORTRNS/CONFif intercom
call.
2.DIAL

.
3.DIALextension number of telephone to receive held call.


You can pick this call back up if you need to. To do this,
1.DIAL
.
2.DIALextension number of that telephone.
3.ANSWERcall as desiredOR PRESSSPEAKERto hang up.


To pick up a call that was placed on hold at your telephone
by a user at another telephone,
1.PRESSINTERCOMAND DIAL.
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							Night Transferred Calls - Line Answer
From Any Station
When you, as the attendant, program the system for nighttime operation using the
night transfer of ringing feature, the line answer from any station feature is made
active. With this feature, you can dial an access code over the intercom line to
allow you to answer any ringing outside line. The line need not be ringing at the
your station for this feature to be used.


When you hear ringing,
1.PRESSINTERCOM.
2.DIAL
.
3.SPEAKtoward telephone to answer callOR LIFThandset if
privacy is desired.
Caller ID (Automatic Number Identification)
When installed by system programming, the Caller ID feature allows you to view
incoming call numbers before you answer them. Incoming call numbers flash in
the lower half of the LCD. If you answer the call, the number appears in the
upper half of the LCD.
If another call rings in while on a call, the second caller’s number flashes on the
LCD for five seconds. The system stores the last caller’s number.


To dial the number of the last incoming call while on an
active call,
1.PRESSHOLD.
2.PRESSprogrammed SAVED NUMBER REDIAL button. (See
Feature Buttonssection on page 57 for programming.)
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							Call Pickup
In addition to using your speakerphone’sDSS/BLFbuttons to access calls, the
system offers two other distinct methods to answer incoming calls that are
ringing at other stations.
Group Call Pickup
The installer often arranges several telephones together in a user group. Up to
four different groups can exist with any number of stations in a group. If your
telephone is so arranged, you can answer calls that are ringing at other stations
within your particular group.


To answer a call that is ringing within your group,
1.PRESSINTERCOM.
2.DIAL
.
3.SPEAKtoward telephoneOR LIFThandset if privacy is
desired.
Directed Call Pickup
Also, you can answer a call that is ringing at any telephone in the system if you
know the ringing telephone’s extension number.


To answer a call that is ringing at any telephone in the
system,
1.PRESSINTERCOM.
2.DIAL
.
3.DIALextension number of ringing telephone.
4.SPEAKtoward telephoneOR LIFThandset if privacy is
desired.
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							If you have programmed a PICK UP button on your telephone (seeFeature
Buttonson page 57 of this guide), you may make a call pick-up (either within
your group or at a specific station inside or outside your group) using that button.
For a discussion on using aDSS/BLFbutton to answer an incoming call, see
Monitored Stationssection on page 15.
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GCA70-245 Answering Calls
Your
Station
HOLD SHIFT
TA P
1
4
72
5
8
03
6
9#OPER PRSGHI
TUVJKL ABC
WXY MNO DEF
Ringing
Station
If ringing telephone
is within your designated
calling group......DIAL # 4
For any ringing telephone...
...DIAL 4 + extension code

If you have programmed
a DSS/BLF button for
the ringing telephone...
...PRESS
flashing
DSS/BLF
button
Answering Calls for Other Stations 
						

							Receiving Subdued Off-Hook
Voice Announcements (SOHVA)
Handling an Incoming SOHVA
This feature allows an intercom caller to break into your call by making an
announcement through your handset receiver. With SOHVA, the announcement
is delivered and responded to in a subdued manner that prevents the distant party
from hearing either the announcement or the response. A tone alert precedes the
announcement and is delivered to the handset receiver of the telephone ahead of
the announcement.
You can respond to the announcement in a verbal or non-verbal manner. You
deliver a verbal response by pressing and holding the MUTE button or appro
-
priate interactive button and speaking into the handset.


To respond to a SOHVA verbally,
1.SELECT AND HOLDMUTE.
2.SPEAKinto handset. Distant party cannot hear
your response.
3.RELEASEMUTEafter response is complete to
return to distant party.
You can respond with a non-verbal response by pressing a
programmed button to send a message to be shown on the display of the
announcing station (if it is an LCD speakerphone).


To respond to a SOHVA nonverbally through Response
Messaging,
1.SELECT
MSG.
2.SELECT
HVHLDOR
TKMSGOR
CLBK.
(Message appears in the display of the telephone
making the SOHVA).
3.CONTINUEyour current call with distant
party. (SOHVA caller is automatically discon-
nected from your telephone).
NOTE: A station that is currently active in speakerphone mode or has Voice
Announce Block set CAN NOT receive a SOHVA.
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S12 Calling
BLOCKMSG
Incoming SOHVA
S12 Calling
HVHLD
TKMSGCLBK
Message Response