Epson Aculaser CX28DN User Manual
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Solving Problems with Media Misfeeds 239 Media is mis- fed in the ADF.The loaded document does not meet the specifications.Load the correct document. For details on the documents that can be loaded, refer to “Documents that can be loaded into the ADF” on page 117. The loaded document exceeds the maxi- mum capacity.Load the document so that it does not exceed the maximum capacity. For details on the documents that can be loaded, refer to “Documents that can be loaded into the ADF” on page 117. The document guides were not slid against the edges of the doc- ument.Slide the document guides against the edges of the document. For details on loading the document, refer to “Load- ing a document into the ADF” on page 120. Media is mis- feeding.The media is not cor- rectly positioned in the tray.Remove the misfed media and reposi- tion the media properly in the tray. The number of sheets in the tray exceeds the maximum allowed.Remove the excess media and reload the correct number of sheets in the tray. The media guides are not correctly adjusted to the media size.Adjust the media guides in the Tray 1 to match the size of the media. Warped or wrinkled media is loaded in the tray.Remove the media, smooth it out, and reload it. If it still misfeeds, do not use that media. The media is moist from humidity.Remove the moist media and replace it with new, dry media. Envelopes, labels, postcards, thick stock, letterhead, glossy media, or transparencies are loaded in Tray 2.Special media must be loaded in Tray 1 only. The recommended transparency or label sheet is facing the wrong way in Tray 1.Load the transparencies or label sheets according to the manufacturer’s instructions. Symptom Cause Solution
Solving Problems with Media Misfeeds 240 Media is mis- feeding.Envelopes are facing the wrong way in Tray 1.Load the envelopes in Tray 1 with the flaps facing up. If the flaps are on the long edge, load the envelopes with the flap edge toward the machine and the flap side facing up. Transparencies have collected static elec- tricity in the tray.Remove the transparencies and load them in Tray 1 one sheet at a time. Do not fan transparencies before loading them. Unsupported media (wrong size, thick- ness, type, etc.) is being used.Use Epson-approved media. See “Specifications” on page 90. The media feed roller is dirty.Clean the media feed roller. For more details, refer to “Media Roll- ers” on page 203. Symptom Cause Solution
Solving Other Problems 241 Solving Other Problems To order Epson consumables, go to www.q-shop.com. Symptom Cause Solution Machine power is not on.The power cord is not correctly plugged into the outlet.Turn off the machine, confirm that the power cord is correctly plugged into the outlet, and then turn on the machine. Something is wrong with the outlet con- nected to the machine.Plug another electrical appliance into the outlet and see whether it operates properly. The power switch is not correctly turned on (I position).Turn the power switch off (O position), then turn it back to the on (I position). The machine is con- nected to an outlet with a voltage or fre- quency that does not match the machine specifications.Use a power source with the specifica- tions listed in appendix A, “Technical Specifications.” The control panel dis- plays Toner Low much sooner than expected.One of the toner car- tridges may be defec- tive.Remove the toner cartridges and check for damage. If it is damaged, replace it. Printed with heavy toner coverage.See specifications in Appendix A. Cannot print the machine status list.The tray is empty. Check that at least Tray 1 is loaded with media, in place, and secure. There is a media mis- feed.Clear the media misfeed.
Solving Other Problems 242 Images can- not be printed from the digital camera.The connected digi- tal camera is not compatible with PictBridge.Use a digital camera compatible with PictBridge. The digital camera transfer mode is not set to PictBridge.Set the digital camera transfer mode to PictBridge. CAMERA DIRECT for this unit is set to DISABLE.Change the setting for UTILITY/ ADMIN. MANAGEMENT/CAMERA DIRECT to ENABLE. A public user is not specified for user authentication.Contact the administrator of this unit. Printing from a USB mem- ory device is not possible.The file format (file extension) is not one that can be printed.Only files with the format (extension) for JPEG, TIFF, or PDF can be printed. A public user is not specified for user authentication.Contact the administrator of this unit. Symptom Cause Solution
Solving Other Problems 243 Printing takes too much time.The machine is set to a slow printing mode (for example, thick stock or transpar- ency).It takes more time to print with special media. When using regular paper, make sure that the media type is set properly in the driver. The machine is set to power saving mode.It takes time for printing to start in power saving mode. The job is very com- plex.Wait. No action needed. There is not enough machine memory.Install the optional memory to increase the machines memory capacity. A toner cartridge for a different region or an unapproved toner cartridge is installed ( Wrong Toner X is displayed in the message window).Install a correct Epson toner cartridge approved for your specific machine. If an error has been detected during print- ing job transmission in the Copy mode, it takes a while to pro- cess the error and resume the printing operation.Wait. No action needed. Blank pages are printed.One or more of the toner cartridges are defective or empty.Check the toner cartridges. The image will not print correctly or not at all, if the cartridges are empty. The wrong media is being used.Check that the media type. Symptom Cause Solution
Solving Other Problems 244 Not all pages print.A different user acci- dentally canceled the job.Try printing the remaining pages. The tray is empty. Check that the tray is loaded with media, in place, and secure. A document is printed with an overlay file which has been cre- ated by an unsuit- able printer driver.Print the overlay file using a suitable printer driver. Some parts of the image are lost with 2in1 (4in1) copying.When printing enve- lopes, the zoom ratio was specified, and then 2in1 (4in1) copy- ing was set.With 2in1 (4in1) copying, the zoom ratio is automatically adjusted. For 2in1 (4in1) copying on media with a narrow printing area, such as envelopes, set 2in1 (4in1) copying, and then adjust the zoom ratio, if necessary. Machine resets or turns off fre- quently.The power cord is not correctly plugged into the outlet.Turn off the machine, confirm that the power cord is correctly plugged into the outlet, and then turn on the machine. A system error occurred.Contact Technical Support with the error information. Symptom Cause Solution
Solving Other Problems 245 You are experienc- ing duplex problems.Media or settings are not correct.Make sure that you are using correct media. „See “Specifications” on page 90. „Do not duplex custom-sized media, envelopes, labels, postcards, thick stock, letterhead, glossy media, or transparencies. „Make sure that you have not mixed media types in the tray. In the Windows printer driver (Layout/ Print Type), choose “Double-Sided.” Set duplex (Double-Sided) copying. For details on setting duplex (Dou- ble-Sided) copying, refer to “Setting Duplex (Double-Sided) Copying” on page 147. For N-up on duplexed pages, choose Collate only in the printer driver’s Basic Tab. Do not set collation in the applica- tion. It takes a very long time to trans- fer scan data to the USB memory device.The response time may be slow depend- ing on the USB mem- ory device that is used.Wait until the transfer is finished. It is not pos- sible to enter Scan mode.An error has occurred in Copy mode.Correct the cause of the error, and then enter a different mode. With N-up on multiple cop- ies, the out- put is incorrect.Both the printer driver and the application have been set for col- lation.For N-up on multiple copies, choose Collate only in the printer driver’s Basic Tab. Do not set collation in the applica- tion. Booklet Left and Right Binding out- put is incor- rect.Both the printer driver and the application have been set for col- lation.For Booklet Left Binding and Booklet Right Binding, choose Collate only in the printer driver’s Basic Tab. Do not set collation in the application. Symptom Cause Solution
Solving Other Problems 246 You hear unusual noises.The machine is not level.Place the machine on a flat, hard, level surface. The tray is not installed correctly.Remove the tray that you are printing from and reinsert it completely into the machine. There is a foreign object stuck inside the machine.Turn off the machine and remove the object. If you cannot remove it, contact Technical Support. When copy- ing or scan- ning with the ADF, a band appears at the end of the image or paper (5 to 6 mm).A malfunction may have occurred while paper was being transferred with the ADF.If a band appears in the copy after copying, select a copy density setting that is one level darker. If a band appears in the image after scanning, scan using the original glass. Cannot copy with the ADF.Envelope DL, Enve- lope Monarch, or Envelope C6 is set to the ADF.Place the document on the original glass. With the Envelope DL size, some areas may not be copied. While scan- ning with the ADF at 600 dpi, the image has become lighter and the back- ground has become darker.Immediately after the machine is turned on, the lamp intensity increases. There- fore, the image may become lighter and the background may become darker.If the image becomes lighter or darker, scan using the original glass. In addi- tion, perform the scan operation after turning the machine on and lighting the lamp for an hour and a half or more. Scanned images are noisy.Resolution is set to 150 x 150 dpi while the scan mode is set to MIX or TEXT.Set the scan mode to PHOTO. Some areas of the scanned image are missing.Acrobat 8 (Macintosh version) is used for scanning the image.With the Acrobat Scan setting, turn off the OCR and Filtering functions. Symptom Cause Solution
Solving Other Problems 247 The web-based utility cannot be accessed.The Web-based EpsonNet config Administrators pass- word is incorrect.The Web-based EpsonNet config Administrator password has a 0-char- acter minimum and an 16-character maximum. For details of the Web-based EpsonNet config adminis- trator password, refer to the Reference Guide on the software CD-ROM. Media is wrinkled.The media is moist from humidity or hav- ing water spilled on it. Remove the moist media and replace it with new, dry media. The media feed roller or fuser unit is defec- tive.Check them for damage. If necessary, contact Technical Support with the error information. Unsupported media (wrong size, thick- ness, type, etc.) is being used.Use Epson-approved media. See “Specifications” on page 90. Data was sent to the machine, but it doesnt print.An error message is displayed in the mes- sage window.Handle according to the message dis- played. A job may be can- celled if user authen- tication setting is specified.Click the User Authentication button in the printer driver, and then type in the necessary information before printing. The hard disk was automati- cally format- ted.The hard disk was full.When the control panel displays HDD NEAR FULL, delete print jobs and resources (fonts, forms, etc.) which were saved on the hard disk using Web-based EpsonNet config. Symptom Cause Solution
Solving Problems with Printing Quality 248 Solving Problems with Printing Quality Symptom Cause Solution Nothing is printed, or there are blank spots on the printed page.One or more of the toner cartridges may be defective.Remove the toner cartridges and check if any is damaged. One or more of the imaging units may be defective.Remove the imaging units and check for damage. If it is damaged, replace it. The media is moist from humidity.Adjust the humidity for media storage. Remove the moist media and replace it with new, dry media. The media set in the printer driver mis- matches the media loaded in the machine.Load the correct media in the machine. Several sheets are being fed at the same time.Remove the media from the tray and check for static electricity. Fan plain paper or other media (but not transpar- encies), and replace it in the tray. Entire sheet is printed in black or color.One or more of the toner cartridges may be defective.Remove the toner cartridges and check for damage. If it is damaged, replace it. One or more of the imaging units may be defective.Remove the imaging units and check for damage. If it is damaged, replace it.