HP LaserJet 4250 User Manual

							Control panel messageDescriptionRecommended action
13.XX.YY JAM IN
A jam has occurred in the specified
location.Remove jammed media from the
specified location. See 
Clearing jams.
If the message persists after all jams
have been cleared, a sensor might be
stuck or broken. Contact an HP-
authorized service or support provider
(see 
HP customer care ).
20 INSUFFICIENT
MEMORY
For help press 
alternates with
20 INSUFFICIENT
MEMORY
To continue press 
The printer received more data than can
fit in its available memory. You might
have tried to transfer too many macros,
soft fonts, or complex graphics.Press  (SELECT button) to print the
transferred data (some data might be
lost), and then simplify the print job or
install additional memory. (See 
Printer
memory .)
21 PAGE TOO COMPLEX
For help press 
alternates with
21 PAGE TOO COMPLEX
To continue press 
The data (dense text, rules, raster or
vector graphics) sent to the printer was
too complex.1.
Press  (SELECT button) to print the
transferred data (some data might
be lost).
2. If this message appears often, simplify the print job or install
additional memory. (See 
Printer
memory .)
22 EIO X
BUFFER OVERFLOW
To continue press Too much data was sent to the EIO card
in the specified slot [X]. An improper
communications protocol might be in use.
Note: EIO 0 is reserved for the
HP Jetdirect embedded print server.1.
Press  (SELECT button) to clear the
message. (The job will not be
printed.)
2. Check the host configuration. If the message persists, contact an HP-
authorized service or support
provider (see 
HP customer care).
22 PARALLEL I/O
BUFFER OVERFLOW
For help press 
alternates with
22 PARALLEL I/O
BUFFER OVERFLOW
To continue press 
Too much data was sent to the parallel
port.1. Check for a loose cable connection
and be sure to use a high-quality
cable. Some non-HP parallel cables
might be missing pin connections or
might otherwise not conform to the
IEEE-1284 specification. (See
Ordering parts, accessories, and
supplies .)
2. This error can occur if the driver you are using is not IEEE-1284
compliant. For best results, use an
HP driver that came with the printer.
(See 
Software .)
3. Press 
 (SELECT button) to clear the
error message. (The job will not be
printed.)
4. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
Interpreting control-panel messages (continued)
ENWW Understanding printer messages 149
 
						

							Control panel messageDescriptionRecommended action
22 USB I/O
BUFFER OVERFLOW
To continue press Too much data was sent to the USB port.Press  (SELECT button) to clear the
error message. (The job will not be
printed.)
40 EIO X BAD
TRANSMISSION
To continue press The connection has been broken
between the printer and the EIO card in
the specified slot [X].
Note: EIO 0 is reserved for the
HP Jetdirect embedded print server.Press  ( SELECT button) to clear the
error message and continue printing.
41.3 UNEXPECTED
SIZE IN TRAY X
For help press 
alternates with
LOAD TRAY XX
[TYPE][SIZE]
To use another
tray press 
or
For help press 
This is typically caused if two or more
sheets stick together in the printer or if
the tray is not properly adjusted.1. Reload the tray with the correct paper size.
2. Press 
 (SELECT button) to scroll to
TRAY XX SIZE= . Reconfigure the
size in a tray so that the printer will
use a tray that contains the size
required for the print job.
3. If the error does not clear, turn the printer power off, then turn the
printer power on.
4. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
41.X ERROR
For help press 
alternates with
41.X ERROR
To continue press 
A temporary printing error occurred.1.
Press  (SELECT button). The page
containing the error automatically
reprints if jam recovery is enabled.
2. Turn the printer power off, and then turn the printer power on.
3. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
49.XXXXX ERROR
To continue
turn off then onA critical firmware error has occurred.1. Turn the printer power off, leave it
off for 20 minutes, and then turn the
printer power on.
2. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
50.X FUSER ERROR
For help press A fuser error has occurred.1. Turn the printer power off and then
on.
2. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
Interpreting control-panel messages (continued)
150 Chapter 4 Problem solving ENWW
 
						

							Control panel messageDescriptionRecommended action
51.XY ERROR
For help press 
alternates with
51.XY ERROR
To continue
turn off then on
A temporary printing error occurred.1. Turn the printer power off and thenon.
2. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
52.XY ERROR
For help press 
alternates with
52.XY ERROR
To continue
turn off then on
A temporary printing error occurred.1. Turn the printer power off and then
on.
2. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
53.XY.ZZ CHECK RAM
DIMM SLOT 
To continue
press There is a problem with the printer
memory. The DIMM that caused the
error will not be used.You will be prompted to press  (SELECT
button) to continue in the following cases:
● 1 or 2 DIMMs where the only error
is ZZ=04
● 2 DIMMs where one is good and the
other has an error with ZZ=01, 02,
03, or 05
● 2 DIMMs where one has an error
with ZZ=04 and the other has an
error with ZZ=01, 02, 03, or 05
Values of X and Y are as follows:
● X = DIMM type, 0 = ROM, 1 = RAM
● Y = Device location, 0 = Internal
memory (ROM or RAM), 1 or 2 =
DIMM slot 1 or 2
If the message continues, you might
need to replace the specified DIMM.
Turn the printer power off, and then
replace the DIMM that caused the error.
54.XX ERROR
To continue
turn off then onThis message is typically related to a
sensor issue.Turn the printer power off and then on.
If error reappears, record message and
contact an HP-authorized service or
support provider (see 
HP customer care .
Interpreting control-panel messages (continued)
ENWW Understanding printer messages 151
 
						

							Control panel messageDescriptionRecommended action
55.XX.YY DC
CONTROLLER ERROR
For help press 
alternates with
55.XX.YY DC
CONTROLLER ERROR
To continue
turn off then on
A temporary printing error occurred.1. Turn the printer power off and thenon.
2. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
56.XX ERROR
For help press 
alternates with
56.XX ERROR
To continue
turn off then on
A temporary printing error occurred as a
result of an incorrect input or output
request.1. Turn the printer power off and then
on.
2. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
57.XX ERROR
For help press 
alternates with
57.XX ERROR
To continue
turn off then on
A temporary printing error occurred in
one of the printer fans.1. Turn the printer power off and then
on.
2. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
58.XX ERROR
For help press 
alternates with
58.XX ERROR
To continue
turn off then on
A printer error has occurred where a
memory tag CPU error was detected, or
there is a problem with the air sensor or
power supply.To resolve problems with the power
supply:
1. Remove the printer from any UPS
supplies, additional power supplies,
or power strips. Plug the printer into
a wall outlet and see if this resolves
the problem.
2. If the printer is already plugged into a wall outlet, try another power
source in the building that is
independent of the one currently
being used.
The line voltage and current source at
the printer location might need to be
inspected to ensure that they meet the
electrical specifications for the printer.
(See 
Electrical specifications .)
If the message persists, contact an HP-
authorized service or support provider
(see 
HP customer care ).
Interpreting control-panel messages (continued)
152 Chapter 4 Problem solving ENWW
 
						

							Control panel messageDescriptionRecommended action
59.XY ERROR
For help press 
alternates with
59.XY ERROR
To continue
turn off then on
A temporary printing error occurred.1. Turn the printer power off and thenon.
2. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
62 NO SYSTEM
To continue
turn off then onThis message indicates that no system
was found. The printer software system
is corrupt.1. Turn the printer power off and then
on.
2. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
64 ERROR
For help press 
alternates with
64 ERROR
To continue
turn off then on
A temporary printing error occurred in
the scan buffer.1. Turn the printer power off and then
on.
2. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
66.XY.ZZ EXTERNAL
DEVICE FAILURE
For help press An error occurred between the printer
and an external paper-handling
accessory.1. Turn the printer power off.
2. Check that the accessory is properly
seated on and connected to the
printer, without any gaps between
the printer and the accessory. If the
accessory uses cables, disconnect
and reconnect them.
3. Turn the printer power on.
4. If the error reappears, record the message, and contact HP Customer
Support. (See 
HP customer care.)
66.XY.ZZ INPUT
DEVICE FAILUREAn error occurred in an external paper-
handling accessory.1. Turn the printer power off.
2. Check that the accessory is properly
seated on and connected to the
printer, without any gaps between
the printer and the accessory. If the
accessory uses cables, disconnect
and reconnect them.
3. Turn the printer power on.
4. If the error reappears, record the message, and contact HP Customer
Support. (See 
HP customer care.)
Interpreting control-panel messages (continued)
ENWW Understanding printer messages 153
 
						

							Control panel messageDescriptionRecommended action
66.XY.ZZ OUTPUT
DEVICE FAILUREAn error occurred in an external paper-
handling accessory.1. Turn the printer power off.
2. Check that the accessory is properlyseated on and connected to the
printer, without any gaps between
the printer and the accessory. If the
accessory uses cables, disconnect
and reconnect them.
3. Turn the printer power on.
4. If the error reappears, record the message, and contact HP Customer
Support. (See 
HP customer care.)
68.X PERMANENT
STORAGE FULL
For help press 
alternates with
68.X PERMANENT
STORAGE FULL
To continue press 
The printer permanent storage is full.
Some settings might have been reset to
the factory defaults.1. If the error does not clear, turn
printer off then on.
2. Print a configuration page and check the printer settings to
determine which values have
changed. See 
Configuration page .
3. Turn the printer power off, then press and hold  M
ENU while turning
the printer on to clean up permanent
storage.
4. If the error reappears, record the message and contact an HP-
authorized service or support
provider (see 
HP customer care).
68.X PERMANENT
STORAGE WRITE FAIL
To continue press The storage device is failing to write.
Printing can continue, but there might be
some unexpected behaviors because an
error occurred in permanent storage.Press  (SELECT button) to continue.
If the error does not clear, turn the
printer off then on. If error reappears,
record the message and contact an HP-
authorized service or support provider
(see 
HP customer care ).
68.X STORAGE ERROR
SETTINGS CHANGED
For help press 
alternates with
68.X STORAGE ERROR
SETTINGS CHANGED
To continue press 
An error occurred in the printer
permanent storage and one or more
printer settings has been reset to its
factory default.Press  (SELECT button) to clear the
message, and press 
 ( SELECT button)
to resume printing.
Print a configuration page and check the
printer settings to determine which
values have changed. See 
Configuration
page .
If the error does not clear, turn printer off
then on. If the error reappears, record
the message and contact an HP-
authorized service or support provider
(see 
HP customer care ).
Interpreting control-panel messages (continued)
154 Chapter 4 Problem solving ENWW
 
						

							Control panel messageDescriptionRecommended action
69.X ERROR
For help press 
alternates with
69.X ERROR
To continue
turn off then on
A printing error occurred.1. Turn the printer power off and thenon.
2. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
79.XXXX ERROR
To continue
turn off then onThe printer detected a critical hardware
error.1. Press  STOP to clear the print job
from the printer memory. Turn the
printer power off and then on.
2. Try printing a job from a different program. If the job prints, go back to
the first program and try printing a
different file. If the message
appears only with a certain program
or print job, contact the software
vendor for assistance.
If the message persists with different
programs and print jobs, try these steps.
1. Turn the printer power off.
2. Disconnect all cables to the printer that connect it to the network or
computer.
3. Remove all the memory DIMMs or third-party DIMMs from the printer.
Then reinstall at least one memory
DIMM . (See 
Printer memory .)
4. Remove all EIO devices and CompactFlash cards from the printer.
5. Turn the printer power on.
If the error no longer exists, follow these
steps.
1. Install each DIMM and EIO device one at a time, making sure to turn
the printer power off and back on as
you install each device.
2. Replace a DIMM or EIO device if you determine that it causes the
error.
3. Reconnect all cables that connect the printer to the network or
computer.
Interpreting control-panel messages (continued)
ENWW Understanding printer messages 155
 
						

							Control panel messageDescriptionRecommended action
8X.YYYY
EIO ERRORThe EIO accessory card in slot [X] has
encountered a critical error.1. Turn the printer power off and thenon.
2. Turn the printer power off, reseat the EIO accessory in slot [X], and
then turn the printer power on.
3. Turn the printer power off, remove the EIO accessory from slot [X],
install it in a different EIO slot, and
then turn the printer power on.
4. Replace the EIO accessory in slot [X].
8X.YYYY EMBEDDED
JETDIRECT ERRORThe embedded HP Jetdirect print server
has encountered a critical error.1. Turn the printer power off and thenon.
2. If the message persists, contact an HP-authorized service or support
provider (see 
HP customer care).
 FULL
Remove all paper
from binThe indicated output bin [BINNAME] is
full, and printing cannot continue.Empty the bin so that the current print
job can finish.
 FULL
Remove all paper
from bin
alternates with
The indicated output bin [BINNAME] is
full, but it is not needed for the current
print job.Empty the bin before sending a job to
that bin.
Access denied
MENUS LOCKEDThe printer control panel function you
are trying to use has been locked to
prevent unauthorized access.See your network administrator.
BAD DUPLEXER
CONNECTION
For help press The optional duplexer is not properly
connected to the printer.1. Make sure that you are using the
right-angle power cord that came
with the printer.
2. Try removing and reinstalling the optional duplexer. Then turn the
printer power off and back on.
BAD ENV FEEDER
CONNECTIONThe optional envelope feeder is not
connected properly to the printer.Try removing and reinstalling the
optional envelope feeder. Then, turn the
printer power off and back on.
Canceling...The printer is canceling a job. The
message continues while the job is
stopped, the paper path is cleared, and
any remaining incoming data on the
active data channel is received and
discarded.No action necessary.
Interpreting control-panel messages (continued)
156 Chapter 4 Problem solving ENWW
 
						

							Control panel messageDescriptionRecommended action
CARD SLOT 
NOT FUNCTIONAL
For help press 
alternates with

The CompactFlash card in slot X is not
working correctly.1. Turn the printer power off.
2. Make sure the card is insertedcorrectly.
3. If the printer control panel message continues to appear, the card needs
to be replaced.
CARD SLOT X DEVICE
FAILURE
To clear press
alternates with

The CompactFlash card in slot X had a
critical failure and can no longer be used.Remove the card and replace it with a
new one. (See 
Printer memory .)
CARD SLOT X FILE
OPERATION FAILED
To clear press 
alternates with

The requested operation could not be
performed. You might have attempted
an illegal operation, such as trying to
download a file to a non-existent folder.Try printing again to an existing folder.
CARD SLOT X FILE
SYSTEM IS FULL
To clear press 
alternates with

The CompactFlash card in slot X is full.Delete files from the CompactFlash card
and then try again. Use the Device
Storage Manager in HP Web Jetadmin
to download or delete files and fonts.
(See the HP Web Jetadmin software
Help for more information.)
CARD SLOT X IS
WRITE PROTECTED
To clear press 
alternates with

The CompactFlash card in slot X is
protected, and no new files can be
written to it.Use the Device Storage Manager in
HP Web Jetadmin to disable the write
protection.
CARD SLOT X NOT
INITIALIZED
To clear press 
alternates with

The file system has not been initialized.Use HP Web Jetadmin to initialize the
file system.
Interpreting control-panel messages (continued)
ENWW Understanding printer messages 157
 
						

							Control panel messageDescriptionRecommended action
Checking paper pathThe printer is checking for possible jams
or paper that was not cleared from the
printer.No action necessary.
Checking printerThe printer is checking for possible jams
or paper that was not cleared from the
printer.No action necessary.
CHOSEN PERSONALITY
NOT AVAILABLE
To continue press 
alternates with
CHOSEN PERSONALITY
NOT AVAILABLE
For help press 
The printer received a request for a
personality (printer language) that does
not exist in the printer. The print job is
canceled.Print the job using a printer driver for a
different printer language, or add the
requested language to the printer (if
available).
To see a list of available personalities,
print a configuration page. (See
Configuration page)
CLEANING DISK
% COMPLETE
Do not power off
alternates with
CLEANING DISK
% COMPLETE
For help press Storage device being sanitized or
cleaned. Do not turn off. Product
functions are unavailable. The printer will
automatically restart when finished.No action necessary.
CLEANING PAGE ERROR
Open rear binYou have attempted to create or process
a cleaning page when a duplexer is
present and the rear door is closed.Open the rear output bin to begin
creating or processing the cleaning page.
Clearing paper pathThe printer jammed or the printer was
turned on and media was detected in a
wrong location. The printer is
automatically attempting to eject the
pages.Wait for the printer to finish trying to
clear the pages. If it cannot, a jam
message will appear on the control
panel display.
CORRUPT FIRMWARE IN
EXTERNAL ACCESSORY
For help press The printer detected corrupt firmware in
an input or output accessory.Printing can continue, but jams might
occur. To view instructions for upgrading
the firmware and to download the
firmware upgrade, go to
http://www.hp.com/support/lj4250  or
http://www.hp.com/support/lj4350 .
DATA RECEIVED
To print last page
press 
alternates with

The printer is waiting for the command to
print (such as waiting for a form feed, or
when the print job is paused).Press  (SELECT button) to continue.
Interpreting control-panel messages (continued)
158 Chapter 4 Problem solving ENWW