HP LaserJet 4250 User Manual

							G
Service and support
Hewlett-Packard limited warranty statement
HP PRODUCT
HP LaserJet 4250, 4250n, 4250tn, 4250dtn,
4250dtnsl, 4350, 4350n, 4350tn, 4350dtn, and
4350dtnslDURATION OF LIMITED WARRANTY
One-year limited warranty
HP warrants to you, the end-user customer, that HP hardware and accessories will be \
free from defects in
materials and workmanship after the date of purchase, for  the period specified above. If HP receives notice of
such defects during the warranty period, HP will, at its  option, either repair or replace products which prove to be
defective. Replacement products may be either new or equivalent in performance to new.
HP warrants to you that HP software will not fail  to execute its programming instructions after the date of
purchase, for the period specified above, due to defects  in material and workmanship when properly installed and
used. If HP receives notice of such defects during the warranty period, HP will replace software which does not
execute its programming instructions due to such defects.
HP does not warrant that the operation of  HP products will be uninterrupted or error  free. If HP is unable, within a
reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of
the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been subject to
incidental use.
Warranty does not apply to defects resulting from  (a) improper or inadequate maintenance or calibration, (b)
software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation
outside of the published environmental specifications for the product, or (e) improper site preparation or
maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER
WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP
SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or
provinces do not allow limitations on the duration of  an implied warranty, so the above limitation or exclusion
might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary
from country/region to country/region, state to state, or province to province. HPs limited warranty is valid in any
country/region or locality where HP has a support presence  for this product and where HP has marketed this
product. The level of warranty service you receive may vary  according to local standards. HP will not alter form, fit
or function of the product to make it operate in  a country/region for which it was never intended to function for
legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE
YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or  exclusion may not apply to you.
ENWW Hewlett-Packard limited warranty statement 269
 
						

							THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
270Appendix G Service and support ENWW
 
						

							Print Cartridge Limited Warranty Statement
This HP Print Cartridge is warranted to be free from defects in materials and workmanship.
This warranty does not apply to print cartridges that (a) have been refilled, refurbished,
remanufactured or tampered with in any way, (b) experience problems resulting from
misuse, improper storage, or operation outside of the published environmental specifications
for the printer product or (c)  exhibit wear from ordinary use.
To obtain warranty service, please return the  product to place of purchase (with a written
description of the problem and print samples)  or contact HP customer support. At HP’s
option, HP will either replace products that prove to be defective or refund your purchase
price.
TO THE EXTENT ALLOWED BY LOCAL  LAW, THE ABOVE WARRANTY IS EXCLUSIVE
AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS
EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY,
AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN
CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN
ADDITION TO THE MANDATORY STATUTORY RIGHTS  APPLICABLE TO THE SALE OF
THIS PRODUCT TO YOU.
ENWW Print Cartridge Limited Warranty Statement 271
 
						

							Availability of support and service
Around the world, HP provides a variety of service and support options for purchase.
Availability of these programs will vary depending upon your location.
HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the  standard warranty. Support services vary by
location. Contact HP Customer Care to determine the  services available to you and for more
information about maintenance agreements. In general, the printer will have the following
maintenance agreements:
Onsite service agreements
To provide you with the level of support best suited to your needs, HP has on-site service
agreements with two response times:
Priority Onsite Service
This agreement provides 4-hour service response to your site for calls made during normal
HP business hours.
Next-Day Onsite Service
This agreement provides support by the next working day following a service request.
Extended coverage hours and extended travel beyond HP’s designated service zones are
available on most on-site agreements (for additional charges).
272 Appendix G Service and support ENWW
 
						

							HP Express Exchange (U.S. and Canada only)
This service, available for an additional fee, is an alternative to the standard warranty and
entails returning your printer for repair. HP Express Exchange allows you to receive a
refurbished replacement unit and then return your defective printer. The fast turnaround from
HP Express Exchange minimizes downtime over  traditional service programs that require
you to ship the defective printer to the manufacturer  and then wait for the printer to be
repaired and returned.
If you choose to use this service, follow the  steps listed below. If you have HP on-site
support service, you should work directly with  the local HP Customer Care center instead of
following the steps outlined here.
NOTE
To identify potential support options for this printer, go to  http://www.hpexpress-services.com
and type the printer model number. In  North America, additional options might be available
through HP Customer Care. Call 1-800-HPINVENT [1-800-474-6836 (U.S.)] or
1-800-268-1221 (Canada).
To use HP Express Exchange
1. Call the HP Customer Care Center for the U.S. or Canada. A technician troubleshoots the situation and determines whether the printer has actually failed. If so, the technician
refers the customer to the HP Service Center.
2. A representative from the service center requests product and customer information. In some cases, collateral might also be requested.
3. Before agreeing to use this service, check with the representative for information about returning your defective printer.
4. HP ships a refurbished replacement unit to  arrive the next day. (Geographic distance
might prevent next-day shipping.)
Exchanged units carry the remainder of the original  unit’s warranty or 90 days, whichever is
greater.
ENWW HP Express Exchange (U.S. and Canada only) 273
 
						

							Repacking the printer
If HP Customer Care determines that your printer needs to be returned to HP for repair,
follow the steps below to repack the printer before shipping it.
CAUTION
Shipping damage as a result of inadequate packing is the customer’s responsibility.
To repack the printer
1. Remove and retain any DIMMs or CompactFlash cards that you have purchased and installed in the printer. Do not remove  the DIMM that came with the printer.
CAUTION
Static electricity can damage DIMMs. When handling  DIMMs, either wear an antistatic wrist
strap, or frequently touch the surface of the DIMM antistatic package and then touch bare
metal on the printer. To remove the DIMMs, see 
Printer memory .
2. Remove and retain the print cartridge.
CAUTION
It is  extremely important  to remove the print cartridge before shipping the printer. A print
cartridge that is left in the printer during shipping will leak and entirely cover the printer
engine and other parts with toner.
To prevent damage to the print cartridge, avoid touching  the roller on it, and store the print
cartridge in its original packing material or so that it is not exposed to light.
3. Remove and retain the power cable, interface cable, and optional accessories.
4. If possible, include print samples and 50 to  100 sheets of paper or other print media that
did not print correctly.
5. Include a completed copy of the 
Service information form .
6. In the U.S., call HP Customer Care to request new packing material. In other areas, use the original packing material, if possible. Hewlett-Packard recommends insuring the
equipment for shipment.
274 Appendix G Service and support ENWW
 
						

							Service information form
WHO IS RETURNING THE EQUIPMENT?Date:
Person to contact:Phone:
Alternate contact:Phone:
Return shipping address:
 
 Special shipping instructions:
WHAT ARE YOU SENDING?
Model name:Model number:Serial number:
Please attach any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, etc.) that are not required to
complete the repair.
HAVE YOU REMOVED THE PRINT CARTRIDGE?
You must remove the print cartridge before shipping the  printer, unless a mechanical problem prevents you from doing so.
 Yes. No, I cannot remove it.
WHAT NEEDS TO BE DONE? (Attach a separate sheet if necessary.)
1. Describe the conditions of the failure. (What was the  failure? What were you doing when the failure occurred? What
software were you running? Is the failure repeatable?)
 
2. If the failure is intermittent, how much time elapses between failures?
3. If the unit connected to any of the following, give the manufacturer and model number.
Personal computer:Modem:Network:
4. Additional comments:
 
HOW WILL YOU PAY FOR THE REPAIR?
 Under warrantyPurchase/received date:
(Attach proof of purchase or receiving document with original received date.)
 Maintenance contract number:
 Purchase order number:
Except for contract and warranty service, a purchase order number and/or authorized signature must accompany
any request for service.  If standard repair prices do not apply, a minimum purchase order is required. Standard repair
prices can be obtained by contacting an HP-authorized repair center.
Authorized signature:Phone:
Billing address:
 
 Special billing instructions:
ENWW Service information form275
 
						

							276Appendix G Service and support ENWW
 
						

							Index
Symbols/Numerics
1,500-sheet trayloading 53
paper jams 139
printing from 222
registration settings 217
troubleshooting 126
1200 dpi resolution 219
300 dpi resolution 219
500-sheet tray custom-size settings 214
loading 51
paper jams 138
printing from 222
registration settings 217
settings 211
troubleshooting 126
600 dpi resolution 219
A
A4 paper settings 214
accessibility 7
accessories lights 10, 169
locating 8
locking and unlocking 11
moving 11
ordering 196
part numbers 198
troubleshooting 126, 171
Accessory installation guides 2
acoustic emissions specifications 234
address, displaying printer 16
address, printer Macintosh, troubleshooting 185, 188
adhesive labels.  See labels
agreements, maintenance 272
Alerts tab, HP Toolbox 96
alerts, e-mail 101
anticounterfeit website 109
Apple Macintosh.  See Macintosh
AppleTalk setting 226
Attention light 14
Auto Cleaning Page 114, 220
auto continue setting 21, 223 B
background printing, troubleshooting 186
batch installation, driver 100
battery specifications 264
bidirectional communication settings  225
binding edge settings 73
bins
paper curl, troubleshooting 128
bins, output jams, clearing 141
locating 8
paper path test 228
selecting 56
settings 214
blank pages, troubleshooting 129
blinking lights 13
blurred print, troubleshooting 181
both sides, printing on layout options 73
loading paper 72
loading paper for stapling 58
manually 74
paper sizes supported 71
troubleshooting 129
usage page 208
using duplexer 71, 73
browser requirements embedded Web server 90
HP Toolbox 94
browsers supported HP Web Jetadmin 93
buttons, control panel 13
C
cables troubleshooting 122
cables, part numbers 200
canceling print jobs 75
capacities, trays 5, 38
capacity 1,500-sheet tray 39
500-sheet tray 39
envelope feeder 40
stapler/stacker 40
tray 1 38
ENWW Index277
 
						

							card stockfuser modes 218
output bin, selecting 56
printing on 68
carriage returns, settings 216
cartridges Economode 81
features 7
life expectancy 110
low 22
low toner message 110
non-HP 109
ordering iii
out 23
out of toner message 111
part numbers 199
recycling 263
status information 109
status, viewing with embedded Web server 91
status, viewing with HP Toolbox 95
storing 109
supplies status page 107
supply level, checking 110
cartridges, print EconoMode 219
low 223
out 224
paper jams 135
cartridges, staple loading 49
settings 225
characters misformed 178
symbol sets 216
cleaning fuser 113
printer 112
toner from clothing 113
cleaning page automatic 114, 220
manual 113
clearable warnings setting display time 21
clearable warnings setting 21, 223
clearing jams 1,500-sheet tray 139
500-sheet tray 138
duplexer 140
envelope feeder 136
frequently, troubleshooting 146
fuser area 142
locations 134
output area 141
recovery settings 224
staple 145
top-cover 135
tray 1 137 clock, setting 102
clothing, cleaning toner from 113
coated paper 67
commands
escape sequences 254, 255
font selection 255, 259
PCL 256
syntax 254
types of 253
communications settings 225
CompactFlash card locating 9
CompactFlash cards accessing 8
installing 246
types available 242
verifying installation 249
configuration page troubleshooting 121
configuration page, printing 105
configuration, driver 99
configurations, printer 3
Configure Device menu 213
consumables recycling 263
contracts, maintenance 272
control panel buttons 13
clearable warning settings 21, 223
Configure Device menu 213
date/time settings 221
Diagnostics menu 228
error messages 148
help 14
I/O menu 225
Information menu 208
language, selecting 24, 120, 224
lights 13
locating 8, 12
menu map, printing 14, 105
online Help 148
Paper Handling menu 209
print cartridge supply level, checking 110
Print Quality menu 216
Printing menu 213
Resets menu 226
Retrieve Job menu 206
settings 15
Stapler/stacker menu 224
stapler/stacker, selecting 48
System Setup menu 220
troubleshooting 120
copies setting default number 213
counterfeit supplies 109
counts, page 106
278 Index ENWW