HP LaserJet 4250 User Manual

							A print job was not sent to the printer that you wanted.
Cause
Solution
The wrong printer name or IP address is being used.
Another printer with the same or similar name, IP address,
or Rendezvous host name might have received your print job.Check the printer name, IP address, or Rendezvous host
name by printing a configuration page See 
Configuration
page . Verify that the name, IP address, or Rendezvous host
name on the configuration page matches the printer name,
IP address, or Rendezvous host name in the Print Center.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause
Solution
This problem occurs with some programs.● Try downloading the fonts that are contained in the EPS
file to the printer before printing.
● Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB printers is not
installed.When adding a third-party USB card, you might need the
Apple USB Adapter Card Support software. The most
current version of this software is available from the Apple
Web site.
Problems with Mac OS X (continued)
ENWW Troubleshooting common Macintosh problems 189
 
						

							When connected with a USB cable, the printer does not appear in the Macintosh Print Center after the driver is
selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.Software troubleshooting
● Check that your Macintosh supports USB.
● Verify that your Macintosh operating system is Mac OS
X version 10.1 or later.
● Ensure that your Macintosh has the appropriate USB
software from Apple.
Hardware troubleshooting
● Check that the printer is turned on.
● Verify that the USB cable is connected correctly.
● Check that you are using the appropriate high-speed
USB cable.
● Ensure that you do not have too many USB devices
drawing power from the chain. Disconnect all of the
devices from the chain, and connect the cable directly
to the USB port on the host computer.
● Check to see if more than two nonpowered USB hubs
are connected in a row on the chain. Disconnect all of
the devices from the chain and connect the cable
directly to the USB port on the host computer.
NOTE
The iMac keyboard is a  nonpowered USB hub.
Problems with Mac OS X (continued)
190Chapter 4 Problem solving ENWW
 
						

							Troubleshooting common PostScript problems
The following situations are specific to the PostScript (PS) language and might occur when
several printer languages are being used. Check the control-panel display for messages that
might help resolve problems.
NOTE
To receive a printed or screen message when PS errors occur, open the  Print Options
dialog box and click the selection next to the PS Errors section that you want.
General problems
The job prints in Courier (the printers default typeface) instead of the typeface that you
requested.
Cause
Solution
The requested typeface is not downloaded.Download the font that you want and send the
print job again. Verify the type and location of the
font. Download the font to the printer if
applicable. Check the software documentation
for more information.
A legal page prints with clipped margins. Cause
Solution
The print job was too complex.You might need to print your job at 600 dots per
inch, reduce the complexity of the page, or install
more memory.
A PS error page prints.
Cause
Solution
The print job might not be PS.Make sure that the print job is a PS job. Check to
see whether the software application expected a
setup or PS header file to be sent to the printer.
Specific errors
Limit Check ErrorCause
Solution
The print job was too complex.You might need to print your job at 600 dots per
inch (dpi), reduce the complexity of the page, or
install more memory.
ENWW Troubleshooting common PostScript problems  191
 
						

							VM ErrorCause
Solution
A font error occurred.Select unlimited downloadable fonts from the
printer driver.
Range CheckCause
Solution
A font error occurred.Select unlimited downloadable fonts from the
printer driver.
192 Chapter 4 Problem solving ENWW
 
						

							Troubleshooting the optional hard disk
ItemExplanation
The printer does not recognize the optional hard
disk.Turn the printer power off and verify that the
hard disk is inserted correctly and is securely
fastened. Print a configuration page to confirm
that the optional hard disk has been recognized.
See 
Configuration page.
You receive this message:
DISK FAILURE. EIO X DISK NOT FUNCTIONALTurn the printer power off and make sure that
the EIO disk is inserted correctly and securely
fastened. If the printer control panel message
continues to appear, the optional hard disk
needs to be replaced.
You receive this message:
Disk is Write Protected.Fonts and forms cannot be stored on the
optional hard disk when it is write protected. Use
the Device Storage Manager in HP Web
Jetadmin or the Macintosh-based HP LaserJet
Utility to remove the write protection from the
optional hard disk.
Press 
 (SELECT button) to open the printer
control panel menus.
You attempted to use a disk-resident font, but
the printer substituted a different font.If you are using PCL, print the PCL Font Page,
and verify that the font is on the optional hard
disk. If you are using PS, print the PS Font Page
and make sure that the font is on the optional
hard disk. If the font is not on the optional hard
disk, use Device Storage Manager in HP Web
Jetadmin or the Macintosh-based HP LaserJet
Utility to download the font. See 
PS or PCL font
list .
ENWW Troubleshooting the optional hard disk 193
 
						

							194Chapter 4 Problem solving ENWW
 
						

							A
Supplies and accessories
This section provides information about ordering parts, supplies, and accessories. Use only
parts and accessories that are specifically designed for this printer.
●
Ordering parts, accessories, and supplies
●
Part numbers
ENWW 195
 
						

							Ordering parts, accessories, and supplies
Several methods are available for ordering parts, supplies, and accessories:
●
Ordering directly from HP
●
Ordering through service or support providers
●
Ordering directly through the embedded Web server (for printers that are connected to a
network)
●
Ordering directly through the HP Toolbox software (for printers that are directly
connected to a computer)
Ordering directly from HP
You can obtain the following directly from HP:
● Replacement parts  To order replacement parts in the U.S. see  http://www.hp.com/go/
hpparts/ . Outside the United States, order parts by contacting your local authorized
HP service center.
● Supplies and accessories  To order supplies in the U.S., see  http://www.hp.com/go/
ljsupplies . To order supplies worldwide, see  http://www.hp.com/ghp/buyonline.html . To
order accessories, see  http://www.hp.com/support/lj4250  or http://www.hp.com/support/
lj4350 .
Ordering through service or support providers
To order a part or accessory, contact an HP-authorized service or support provider. (See HP
customer care.)
Ordering directly through the embedded Web server (for
printers that are connected to a network)
Use the following steps to order printing supplies directly through the embedded Web server.
(See 
Using the embedded Web server  for an explanation of this feature.)
To order directly through the embedded Web server
1. In the Web browser on the computer, type  the IP address for the printer. The printer
status window appears.
2. Select the  Setting tab at the top of the window.
3. If asked to provide a password, type the password.
4. On the left side of the Device Configuration window, double-click  Order Supplies. This
provides a URL from which to purchase consumables. Supplies information with part
numbers and printer information is provided.
5. Select the part numbers that you want to order and follow the instructions on the screen.
196 Appendix A Supplies and accessories ENWW
 
						

							Ordering directly through the HP Toolbox software (for
printers that are directly connected to a computer)
The HP Toolbox software gives you the ability to order supplies and accessories directly
from the computer. To order supplies by using the HP Toolbox, click Toolbox Links, and
then click  Order Supplies . A link is provided to the HP Web site for ordering supplies.
ENWW Ordering parts, accessories, and supplies 197
 
						

							Part numbers
The following list of accessories was current at the time of printing. Ordering information and
availability of the accessories might change during the life of the prin\
ter. 
Paper-handling accessories
ItemDescriptionPart number
Optional 500-sheet tray and
feeder unitOptional tray to increase paper
capacity. Holds Letter, A4,
Legal, A5, B5 (JIS), Executive,
and 8.5 x 13 inch paper sizes.
The printer can accommodate
up to three optional 500-sheet
feeders.Q2440B
Optional 1,500-sheet tray and
feeder unitOptional tray to increase paper
capacity. Holds Letter, Legal,
and A4 paper sizes.Q2444B
Envelope feederHolds up to 75 envelopes.Q2438B
Duplexer (duplex printing
accessory)Allows automatic printing on
both sides of the paper.Q2439B
500-sheet stackerProvides an additional output
bin that holds 500 sheets.Q2442B
500-sheet stapler/stackerAllows for high-volume output
with automatic job finishing.
Staples up to 15 sheets of
paper.Q2443B
1,000-staple cartridgeProvides three staple cartridges.Q3216A
Stapler unitHolds the stapler cartridge and
the stapler head. Order the
stapler unit if you are
experiencing stapler failure and
an HP-authorized service or
support provider advises you to
replace the unit.
NOTE
The staple cartridge is not
included with the stapler unit
and must be ordered
separately, when it needs to be
replaced.Q3216-60501
Storage cabinetRaises the height of the printer
and provides room to store
paper.Q2445B
198Appendix A Supplies and accessories ENWW