JVC Gz Ex310bu User Manual

							Troubleshooting
Direct MonitoringTroubleActionUnable to connect to camera.
(URL required)0 Check whether the Wi-Fi connection is established successfully.
0 Check whether Wi-Fi is connected to “DIRECT-**EVERIO”.
0 Check whether the smartphone (or computer) is connected to the camera.
0 Try again after powering off and on the camera and the terminal (smartphone or computer).Unable to browse internet on the computer
when it is connected to the camera.0 The camera operates as an access point during direct monitoring.
Most computers (or smartphones) cannot be connected to multiple access points at the same time.
As such, internet browsing becomes temporarily unavailable if the computer (or smartphone) has been
connected to the internet via wireless LAN.
0 Reconnect the computer to the wireless LAN router that is usually used for internet connection. If the
computer connects to the camera unintentionally, remove the camera connection from the computer. (The registered name is “DIRECT-**EVERIO”.)
0 Stop direct monitoring on the camera.Video or audio is interrupted or delayed0If the network speed is slow, videos and audio sound may be interrupted, or delay may become significant.
0 (For web browser) Lagging may become significant due to the performance of the computer.
If the stream format is set to “Full HD”, change to “SD” or “Motion-JPEG” and try again.
“Wi-Fi Specifications” ( A p. 196)
0 (For web browser) If lagging is severe, reload the screen regularly.
0 (For smartphone) Try to change the place and time to locate an environment with good signal strength.The unit turns off automatically.0 To prevent the situation of forgetting to turn off the power, this unit will turn off automatically after 10 days
of continuous usage.Unable to set focus.0 When not monitoring from a smartphone (or computer), the focus of the camera is fixed.
0 Even when monitoring from a smartphone (or computer), the focus of the camera will be fixed if not
operated for more than 3 hours. (Focus works again when the camera is operated.)Connection gets disconnected, or a
“UNABLE TO CONNECT” message is displayed0 Establish connection again at a place with good signal strength. Transmission speed may drop, or
connection may fail if the devices are placed too far away from each other, when there are objects in
between, or when microwave ovens or other wireless devices are in use.
0 If connection cannot be established again, restart the terminal (smartphone or computer).
0 If the camera is too far away from the smartphone (or computer), connection for direct monitoring may be
difficult to be established depending on the environment. In this case, connect via an access point (wireless LAN router).
Access Point (Wireless LAN Router)
TroubleActionUnable to find an access point (wireless LANrouter).0 Check whether the distance from the access point (wireless LAN router) is too far, or whether there are
shielding materials in between.
0 If the access point (wireless LAN router) in use goes into the SSID stealth mode, perform manual
registration or disable the stealth mode temporarily before registering.
0 In an environment with multiple access points, you may not be able to find the desired access point through
searching. In this case, add the access point manually.Unable to connect to access point (wireless
LAN router).0 Check that the password is correct.
0 For manual connection, check that the SSID or authentication method is correct.Unsure of which access point (wireless LAN
router) to use.0 If the settings of the access point (wireless LAN router) have never been changed from their default values,
check the following.
- Check whether an adhesive label indicating the initial settings is attached to the body of the access point
(wireless LAN router).
- Check for the default settings in the instruction manual of the access point (wireless LAN router).Unsure of password for the access point
(wireless LAN router).Refer to the instruction manual of the access point (wireless LAN router) in use.Unable to connect via Wi-Fi Protected Setup (WPS).0 Simple connection methods other than WPS are not supported. Conduct a search for the access point to
connect.
0 Turn off the power of the camera, then try again.Using Wi-Fi (GZ-EX355/GZ-EX310)191 
						

							INDOOR MONITORING (connection at home)TroubleActionUnable to connect to camera.(URL required)0 Check whether the Wi-Fi connection is established successfully.
0 Check to ensure that the camera and the terminal (smartphone or computer) are connected to the same
access point.
0 Try again after powering off and on the camera and the terminal (smartphone or computer).Unsure of URL to access from a web
browser.0 After INDOOR MONITORING is started, tap “CAMERA NETWORK INFO.” shown on the camera’s screen.
Enter the address as shown in “URL(LAN):” into the web browser to access it.No image and sound when accessing from a
web browser.0 If you have installed third-party video players, images and sounds may not be played back properly.
0 If the stream format is set to “Motion-JPEG” when transferring to the web browser, no sound will be output
from the browser.
0 If recording of the video is in progress, no sound will be output from the browser.Unable to access the entered URL. (cannot
be found)0 Check that the camera is properly connected to an access point (wireless LAN router). ( 0014 appears on
the camera’s screen.)
0 Check that the computer is properly connected to an access point (wireless LAN router). Connection
should be possible if it is connected to the internet.
0 Check that the URL is correct.Unable to access the entered URL.
(password required)0 Enter your username and password.
The username is “everio” (fixed) and the default password is “0000” (can be changed).Video or audio is interrupted or delayed0 If the network speed is slow, videos and audio sound may be interrupted, or delay may become significant.
0 (For web browser) Lagging may become significant due to the performance of the computer.
If the stream format is set to “Full HD”, change to “SD” or “Motion-JPEG” and try again.
“Wi-Fi Specifications” ( A p. 196)
0 (For web browser) If lagging is severe, reload the screen regularly.
0 (For smartphone) Try to change the place and time to locate an environment with good signal strength.The unit turns off automatically.0 To prevent the situation of forgetting to turn off the power, this unit will turn off automatically after 10 days
of continuous usage.Unable to set focus.0 When not monitoring from a smartphone (or computer), the focus of the camera is fixed.
0 Even when monitoring from a smartphone (or computer), the focus of the camera will be fixed if not
operated for more than 3 hours. (Focus works again when the camera is operated.)Connection gets disconnected, or a
“UNABLE TO CONNECT” message is
displayed0 Establish connection again at a place with good signal strength. Transmission speed may drop, or
connection may fail if the devices are placed too far away from each other, when there are objects in
between, or when microwave ovens or other wireless devices are in use.
0 If connection cannot be established again, restart the terminal (smartphone or computer).Screen does not refresh or remains black0Check if the camera and the access point are properly connected.
Images cannot be detected on the terminal (smartphone or computer) if the camera is disconnected from
the access point halfway through.Using Wi-Fi (GZ-EX355/GZ-EX310)192 
						

							OUTDOOR MONITORING (connection from the Internet)TroubleActionUnsure of URL to access from a web
browser.0 After OUTDOOR MONITORING is started, tap “CAMERA NETWORK INFO.” shown on the camera’s
screen.
Enter the address as shown in “URL(WAN):” into the web browser to access it.The URL (WAN) does not appear in the
network information.0 The URL (WAN) will not appear if dynamic DNS is not set on the camera.
To set dynamic DNS, perform the following steps.
1. Obtain an account with JVC dynamic DNS service using your computer. (URL?)
2. Log in to JVC DNS and obtain the dynamic DNS service. (How?)
3. Set the obtained dynamic DNS username and password on the camera. *Only the JVC dynamic DNS service can be set on this camera.
0 The URL (WAN) will not appear if dynamic DNS is not set on the camera.
To set dynamic DNS, perform the following steps.
1. Obtain an account with JVC dynamic DNS service using your computer.
https://dd3.jvckenwood.com/user/
2. Log in to JVC DNS and obtain the dynamic DNS service. 3. Set the obtained dynamic DNS username and password on the camera.*Only the JVC dynamic DNS service can be set on this camera.
Unable to access the entered URL. (cannotbe found)0 This function cannot be used in an environment with two or more routers.
0 Check that the dynamic DNS username and password are correct.
0 The router in use is not compatible with UPnP, or UPnP is turned off. Check the instruction manual of the
router in use, and turn on UPnP.
0 The “UPnP” of the camera is set to “OFF”. (By default, it is set to “ON”.)
Set “UPnP” to “ON”.
0 Depending on the terms of service with your provider, it may not be possible to obtain a global IP address.
“Confirming global IP address” ( A p. 140)
0 Check whether a terminal that uses port 80 (such as web servers) has been set in the network, or if a
specific terminal has been set to use port 80 on the router. In such case, change the “HTTP Port” of the
camera.
“Changing the HTTP Port
(DIRECT MONITORING/INDOOR MONITORING/OUTDOOR MONITORING)” ( A p. 155)
0 Try again after powering off and on the camera and the terminal (smartphone or computer).Video or audio is interrupted or delayed0 If the network speed is slow, videos and audio sound may be interrupted, or delay may become significant.
0 (For web browser) Lagging may become significant due to the performance of the computer.
If the stream format is set to “Full HD”, change to “SD” or “Motion-JPEG” and try again.
“Wi-Fi Specifications” ( A p. 196)
0 (For web browser) If lagging is severe, reload the screen regularly.
0 (For smartphone) Try to change the place and time to locate an environment with good signal strength.The unit turns off automatically.0To prevent the situation of forgetting to turn off the power, this unit will turn off automatically after 10 days
of continuous usage.Unable to set focus.0 When not monitoring from a smartphone (or computer), the focus of the camera is fixed.
0 Even when monitoring from a smartphone (or computer), the focus of the camera will be fixed if not
operated for more than 3 hours. (Focus works again when the camera is operated.)Connection gets disconnected, or a
“UNABLE TO CONNECT” message is displayed0 Establish connection again at a place with good signal strength. Transmission speed may drop, or
connection may fail if the devices are placed too far away from each other, when there are objects in
between, or when microwave ovens or other wireless devices are in use.
0 If connection cannot be established again, restart the terminal (smartphone or computer).Screen does not refresh or remains black0Check if the camera and the access point are properly connected.
Images cannot be detected on the terminal (smartphone or computer) if the camera is disconnected from the access point halfway through.“ L UPnP” is displayed.This appears when UPnP has failed.
0 Check whether the wireless LAN router in use is compatible with UPnP.
(Refer to the instruction manual of the wireless LAN router in use, or consult the manufacturer of the router.)
0 When the wireless LAN router in use is compatible with UPnP, turn on the UPnP function.
0 If the icon does not disappear even when the UPnP function is enabled, turn off and on the power of the
wireless LAN router in use as well as the camera, then try again.Unable to connect although “ LUPnP” is
displayed.0 When “UPnP” is set to “OFF”, “ LUPnP” will not appear. In such cases, set “UPnP” to “ON”.
0 When port 80 has been used by other devices via UPnP, connection cannot be established. Reconnect
the camera.Using Wi-Fi (GZ-EX355/GZ-EX310)193 
						

							0When the “HTTP Port” of the camera (set to “80” by default) is used by another device, connection cannot
be established. Change the “HTTP Port” of the camera.
“Changing the HTTP Port
(DIRECT MONITORING/INDOOR MONITORING/OUTDOOR MONITORING)” ( A p. 155)Using Wi-Fi (GZ-EX355/GZ-EX310)194 
						

							E-mail (Notification Mail, Video Mail)TroubleActionUnable to send e-mails.0Check that the settings of the e-mail server are correct.
0 Check that the settings of the sender’s e-mail address are correct.
0 Check that the username and password are correct.
0 If you are using an e-mail service that is not from your provider, it may be necessary to change the SMTP
settings.
0 Some free e-mail services from web browsers or e-mail softwares (SMTP) may have default SMTP settings
that do not allow e-mails to be sent.
Change the SMTP settings to allow sending of e-mails before use.Sent e-mails are not received.0 Check whether notifications indicating errors have been sent to the sender’s e-mail address. (Make use
of a computer or similar devices as it is not possible to check from the camera.)
- If no notifications are received: Refer to “Unable to send e-mails.” and adjust the settings accordingly.
- If notifications are received: Check the content of the notification.
*Note: Do not continue sending e-mails with the same settings if you receive error notifications. Depending on the provider, you may be marked as a sender of spam (junk mail).Unable to attach images to e-mails.0 Depending on the provider, some attached files may be deleted. Make use of other free e-mail services.The unit turns off automatically.0To prevent the situation of forgetting to turn off the power, this unit will turn off automatically after 10 days
of continuous usage.Unable to set focus.(For DETECT/MAIL SETTING)
0 While on standby for notification mails, the focus is fixed. Perform the camera settings first, then enable
notification mails.
Focus may not be set correctly if the notification mails start before camera settings are made. In this case, disable notification mails temporarily, then enable it again.
Vide/Still Image Transmission
TroubleActionUnable to transfer videos and still images to
smartphone (or computer).0 Check the amount of remaining free space in the destination medium (smartphone or computer).Using Wi-Fi (GZ-EX355/GZ-EX310)195 
						

							Wi-Fi Specifications
Wi-Fi SpecificationsItemDetailsWireless LAN StandardIEEE802.11b/g/n (2.4GHz band)Wi-Fi securityEncryption: WEP, WPA, WPA2
*WPA and WPA2 are supported only by the personal mode (PSK).
DIRECT MONITORING / INDOOR MONITORING / OUTDOOR MONITORING
o When Using Everio sync. 2
ItemDetailsSupported TerminalsiPhone/iPad/iPod touch: iOS 5.1 or later
Android: Android 2.3 or later
0 There is no guarantee that the operations will work with all terminals.
0 “Everio sync. 2” for iPhone/iPad cannot be used when the iPhone/iPad is connected to the mobile phone
network.
To make use of this feature, connect to the camera or an access point via Wi-Fi.
0 A network environment with a minimum line speed of about 5.3 Mbps is recommended for both the camera
sending the data and the smartphone terminal receiving the data.
If the network speed is too low, video images may appear jumpy, or audio sound may be interrupted or delayed.Monitor ScreenVideo: JPEG 640x360 max. 15 fps
Audio: linear PCM 8kHz 16 bits 1chVideo TransmissionVideo: MP4-compliant H.264 Baseline Profile 640x360 or 1280x720 30p
Audio: AAC 48kHz 16 bits 2chStill Image TransmissionJPEG format
o When Using Web Browser
ItemDetailsOperating EnvironmentWindows 7:
Internet Explorer 9 or a later version, and Windows Media Player 12 or a later version are installed
0 For Full HD, make use of a computer with the following system requirements.
- CPU: Intel Core 2 Duo 2 GHz or higher - Memory: 2 GB or higher
0 A network environment with the following line speed is recommended for both the camera sending the
data and the PC receiving the data.
- MotionJPEG: approx. 1.7 Mbps or higher - Full HD: approx. 10 Mbps or higher
- SD: approx. 3 Mbps or higher
If the network speed is too low, video images may appear jumpy, or audio sound may be interrupted or
delayed.Monitor Screen0 MotionJPEG
Video: JPEG 640x360 max. 5 fps
Audio: nil
0 Full HD
Video: MPEG-2 TS compliant H.264 High Profile 1920x1080 60i
Audio: AAC 48kHz 16 bits 2ch
0 SD
Video: MPEG-2 TS compliant H.264 Main Profile 720x480 60i
Audio: AAC 48kHz 16 bits 2chVideo TransmissionMPEG-2TS format (no conversion)Still Image TransmissionJPEG format (no conversion)
VIDEO MAIL
ItemDetailsVideoMP4-compliant H.264 Baseline Profile 640x360 30pUsing Wi-Fi (GZ-EX355/GZ-EX310)196 
						

							AudioAAC 48kHz 16 bits 2chTimeMax. 15 seconds
DETECT/MAIL
ItemDetailsStill Image TransmissionJPEG 640x360Using Wi-Fi (GZ-EX355/GZ-EX310)197 
						

							DIRECT MONITORING
You can monitor images being captured by Everio to your smartphone or
PC. While you are busy, you can monitor your baby who is sleeping in the room next door.INDOOR MONITORING
Images being captured by Everio can be set to your PC or smartphone when
your children return home, via the wireless LAN router.
OUTDOOR MONITORING
Images being captured by Everio can be sent to the grandparents’ PC or
smartphone, by the wireless LAN (Wi-Fi spot) via the Internet.
DETECT/MAIL
When your child returns home while you are away, a still image is sent to you
by e-mail.
VIDEO MAIL
Let’s send video messages (Good morning, Good night) to your father or
husband who is on the business trip.
TV MONITORING
A DLNA compatible TV may be used to display and play back the images.
Using Wi-Fi by Creating a QR Code (GZ-EX355/GZ-EX310)198 
						

							DIRECT MONITORING
o Setting (Once setting is done, start from the “Regular
Operation” below)
Create a QR code.
o Enter values in the required items for direct monitoring.
0 Password: set a password to connect this camera to the device by direct
monitoring. (8 to 63 characters (64 characters in case of hexadecimal))
0 Enforced Group Owner: setting used to enable a connection with a device
that does not support Wi-Fi Direct. Normally set to “ON”.
0 HTTP Port: Normally set to “80”.
Display the screen for reading the QR code.
1 Tap “MENU”.
(Operation on this camera)
.
0The top menu appears.
2 Tap the “Wi-Fi” ( 0014
) icon.
(Operation on this camera)
.
3Tap  001D on the lower right of the screen.
(Operation on this camera)
.
4Tap “COMMON Wi-Fi SETTING”.
(Operation on this camera)
.
5Tap “SET FROM QR CODE”.
.
6
Tap “EXECUTE”.
.
Read a QR code.
1Read a QR code.
(Operation on this camera)
.
2Tap “YES”.
.
3Tap “OK”.
.
0Step 2-  E is displayed.
0 Set contents are saved.
o Regular Operation
Connecting the Smartphone to the Camera Wirelessly
o Connection by entering the Wi-Fi password
1
Tap “MENU”.
(Operation on this camera)
Set the camera to the recording mode.Using Wi-Fi by Creating a QR Code (GZ-EX355/GZ-EX310)199 
						

							.
0The top menu appears.
2 Tap the “Wi-Fi” ( 0014) icon.
(Operation on this camera)
.
3Tap the “DIRECT MONITORING” ( 0010) icon in the “Wi-Fi” menu.
(Operation on this camera)
.
4Tap “START” ( 000C).
(Operation on this camera)
.
0When iFrame is selected for “VIDEO REC FORMAT”, the following
display appears and recording mode is switched to the 60i mode in
AVCHD.
0 This display disappears automatically after approximately 3 seconds,
but disappears immediately if the screen is tapped.
.
5Check the SSID and the PASS being displayed on the screen of the
camera.
.
6Select the SSID in step 5 from the Wi-Fi network selection screen of your
smartphone, and enter the PASS on the password screen.
(Operation on the smartphone (or computer))
.
0For details on connecting your smartphone (or computer) to a Wi-Fi
network, please refer to the instruction manual of the phone terminal
in use.
7 A connection is established and  0014
 appears on the camera’s screen.
.
o Connection by Wi-Fi Protected Setup (WPS)
1
Tap “MENU”.
(Operation on this camera)
Set the camera to the recording mode.
.
0The top menu appears.
2 Tap the “Wi-Fi” ( 0014) icon.
(Operation on this camera)
.
3Tap the “DIRECT MONITORING” ( 0010) icon in the “Wi-Fi” menu.
(Operation on this camera)
.
4Tap “START” ( 000C).
(Operation on this camera)
Using Wi-Fi by Creating a QR Code (GZ-EX355/GZ-EX310)200