OKI C110 User Manual

							81  -  C110 User’s Guide
14Press in the magenta toner 
cartridge until it locks into place.
15Close the front cover.
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							82  -  C110 User’s Guide
Troubleshooting
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							83  -  C110 User’s Guide
Introduction
This chapter provides information to aid you in resolving printer problems you 
may encounter, or at least guide you to the proper sources for help. 
Preventing Media Misfeedspage 84
Understanding the Media Pathpage 85
Indicator Messagespage 86
Clearing Media Misfeedspage 90
Solving Problems with Media Misfeedspage 98
Solving Other Problemspage 99
Solving Problems with Printing Qualitypage 101
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							84  -  C110 User’s Guide
Preventing Media Misfeeds 
Make sure that...
Media matches the printer specifications.
Media is flat, especially on the leading edge.
The printer is on a hard, flat, level surface.
You store media in a dry location away from moisture and humidity.
You always adjust the media guides in Tray 1 after inserting the media (a 
guide that is not properly adjusted can cause poor print quality, media 
misfeeds, and printer damage).
You load the media printing-side up in the tray (many manufacturers place 
an arrow on the end of the wrapper to indicate the printing side).
Avoid...
Media that is folded, wrinkled, or excessively curled.
Double feeding (remove the media and fan the sheets—they may be 
sticking together). 
Loading more than one type/size/weight of media in a tray at the same 
time.
Overfilling the trays. 
Allowing the output tray to overfill (the output tray has a 100-sheet 
capacity—misfeeding may occur if you allow media to accumulate more 
than 100 sheets at one time).
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							85  -  C110 User’s Guide
Understanding the Media Path 
Understanding the printer’s media path will help you locate media misfeeds. 
1 Output tray
2 Imaging cartridge
3 Toner cartridge carousel
4 Tray 1
5 Fuser unit
1
2
45
3
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							86  -  C110 User’s Guide
Indicator Messages
The indicators on the control panel provide information about your printer and 
help you locate each problem.
Status Messages
Status messages indicate the current condition of the printer. 
The printer status also can be checked on the Remote Panel Utility. (Refer to 
“Working with the Remote Panel Utility” on page 25.)
Ready 
indicator 
(green)Attention 
indicator 
(orange)ConditionAction
OffOffPower offNone
Slow blinkingOffEnergy save modeNone
OnOffReady to printNone
BlinkingOffProcessing dataNone
Printing
OnOnInitializing (power on)None
Canceling a print job
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							87  -  C110 User’s Guide
Warning Messages 
* Differs depending on the toner status.
Ready 
indicator 
(green)Attention 
indicator 
(orange)To n e r  
indicator 
(orange)ConditionAction
OnOffSlow 
blinking Toner near emptyPrepare the new toner 
cartridge.
OnOffBlinking An unapproved toner 
cartridge is installed.Install a genuine Oki toner 
cartridge.
OnOffRapid 
blinkingThe installed toner 
cartridge is of an 
unapproved type.Install a genuine Oki toner 
cartridge..
BlinkingOffOnToner out
»Note: This 
message appears 
when the Toner 
Out Stop in the 
Remote Panel 
Utility is set to 
Off.
Replace the toner 
cartridge.
» Note: Printing can 
continue, however, the 
printing results are not 
guaranteed.
On Slow 
blinking *Imaging cartridge 
near end Prepare the new imaging 
cartridge. 
*Toner cartridge 
memory errorRe-install the specified 
toner cartridge.
*Video interface errorTurn off the printer. After a 
few seconds, turn on the 
printer.
*Process cautionOpen and close the 
printer’s covers.
If the error is not corrected, 
turn off the printer. After a 
few seconds, turn on the 
printer.
OffSlow 
blinking*Imaging cartridge endReplace the imaging 
cartridge.
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							88  -  C110 User’s Guide
Error Messages
These messages indicate errors which you must correct before a print job 
can continue or the printer status return to “Ready”.
Ready 
indicator 
(green)Attention 
indicator 
(orange)To n e r  
indicator 
(orange)ConditionAction
OffRapid 
blinkingOnToner out
» Note: This 
message 
appears when 
the Toner Out 
Stop in the 
Remote Panel 
Utility is set to 
On.
Replace the toner cartridge.
»Note: If Toner Out 
Stop in the Remote 
Panel Utility is set to 
Off, printing can 
continue.
 
However, the printing 
results are not 
guaranteed.
OffOnOnThe toner cartridge is 
not installed.Install the all toner 
cartridges.
Toner emptyReplace the toner cartridge. 
Slow 
blinking Slow 
blinking *Media emptyLoad media into Tray 1. 
Slow blinking 
alternately*Media size error
The size of paper 
being printed on is 
different from the 
size of paper 
specified in the 
printer driver.
Press the Cancel key to 
cancel the error.
To print on paper of the size 
specified in the printer 
driver, load paper of the 
correct size into Tray
 1, and 
then try performing the print 
job again.
OffSlow 
blinking *Memory fullPress the Cancel key.
If the error is not corrected, 
turn off the printer. After a 
few seconds, turn on the 
printer.
OffBlinking*Front cover or top 
cover is open. Close the front cover and 
top cover.
*The imaging 
cartridge is not 
installed. Install the imaging 
cartridge. 
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							89  -  C110 User’s Guide
* Differs depending on the toner status.
Service Message
This message indicates a more serious fault that can only be corrected by a 
customer service engineer.
OffRapid 
blinking *Media jam Clear the jam, close the 
covers, and then continue 
with the print job. 
OffRapid 
blinkingAll 
blinkingProcess errorOpen and close the 
printer’s covers.
If the error is not corrected, 
turn off the printer. After a 
few seconds, turn on the 
printer.
Off On All 
blinkingImaging cartridge 
end Replace the imaging 
cartridge. 
Ready 
indicator 
(green)Attention 
indicator 
(orange)To n e r  
indicator 
(orange)ConditionAction
Rapid 
blinkingRapid 
blinkingAll blinkingFatal errorTurn off the printer. After 
a few seconds, turn on 
the printer. 
If the problem persists, 
contact your vendor or 
authorized service 
provider.
Ready 
indicator 
(green)Attention 
indicator 
(orange)To n e r  
indicator 
(orange)Condition Action
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							90  -  C110 User’s Guide
Clearing Media Misfeeds 
To avoid damage, always remove misfed media gently, without tearing it. Any 
pieces of media left in the printer, whether large or small, can obstruct the 
media path and cause further misfeeds. Do not reload media that has misfed.
Important!
The image is not fixed on the media before the fusing process. If 
you touch the printed surface, the toner may stick to your hands, 
so be careful not to touch the print face when removing the misfed 
media. Make sure not to spill any toner inside the printer. 
CAUTION
Unfused toner can mess your hands, clothes, or anything else it 
gets on.
 
If you accidentally get toner on your clothes, lightly dust them off 
as best as you can. If some toner remains on your clothes, use 
cool, not hot water, to rinse the toner off. If toner gets on your 
skin, wash it off with cool water and a mild soap.
WARNING!
If you get toner in your eyes, wash it out immediately with cool 
water and consult a doctor.
If, after clearing the media misfeed, the misfeed message in the control panel 
persists, open and close the printer’s covers. This should clear the misfeed 
message. 
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