Panasonic DBS 576 Technical Manual

							Section 700 - Operation Chapter 5. Key Telephone Features
576-50-700 DBS 576 (USA) issued September 2001 5-17
To cancel Call Forwarding - Busy:
Call Forwarding - No Answer
When Call Forwarding - No Answer is set, a call will ring until the Call Forward - No Answer timer 
expires. When the timer expires, the unanswered call is forwarded.
Operation
To set Call Forwarding - No Answer:Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the appropriate Cancel Call Forwarding code:
•   For your extension, enter 732.
•   For another extension, enter 752.
3.   If canceling Call Forwarding for another extension, dial the 
extension number.
4.   Replace the handset or press the ON/OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the appropriate Set Call Forwarding code:
•   For your extension, enter 723.
•   For another extension, enter 743.
3.   If setting Call Forwarding for another extension, dial the 
number of the extension whose calls you wish to forward.
4.   Dial the destination number:
•   If forwarding to another extension, dial the extension 
number.
•   If forwarding to an outside number, press the # key then 
enter the SSD bin number.
Note: Any outside number used for Call Forwarding must 
already be programed into speed dialing. (For information, 
see “Speed Dialing” on page 5-78.)
5.   Replace the handset or press the ON/OFF key. 
						

							5-18 DBS 576 (USA) issued September 2001 576-50-700
Chapter 5. Key Telephone Features Section 700 - Operation
To cancel Call Forwarding - No Answer:
Call Forwarding-All Calls and Do-Not-Disturb
The System allows you to cancel both Call Forwarding-All Calls and Do-Not-Disturb (DND) for your 
own extension in one step.
Operation
To cancel Call Forwarding-All Calls and DND:.
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Call Forward All/Busy/No-Answer/DND Cancel)
• FF1-0-03: Extension COS (Call Forward/All Calls)
• FF1-0-03: Extension COS (Call Forward/Busy)
• FF1-0-03: Extension COS (Call Forward/No Answer)
• FF1-0-03: Extension COS (Call Forward/Other)
• FF1-2: Dial Plan
• FF1-0-03: NPDN and PNPDN Call Forwarding Programming Address
Considerations
• Calls cannot be forwarded to an extension that already has Call Forwarding or DND activated. 
(For example, extension 220 can only forward to extension 225 if 225 is not forwarded.
• If forwarding to an outside number, the destination number must be pre-programmed into a 
System Speed Dial (SSD) code.
• Call Forwarding - Busy and Call Forwarding - No Answer can both be set at the same time.Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the appropriate Cancel Call Forwarding code:
•   For your extension, enter 733.
•   For another extension, enter 753.
3.   If canceling Call Forwarding for another extension, dial the 
extension number.
4.   Replace the handset or press the ON/OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the CF-All/DND Clear code (default = 7**).
3.   Replace the handset or press the ON/OFF key. 
						

							Section 700 - Operation Chapter 5. Key Telephone Features
576-50-700 DBS 576 (USA) issued September 2001 5-19
• You can set Call Forwarding - All Calls while Call Forwarding - No Answer and/or Call 
Forwarding - Busy are set. Canceling one mode only affects that mode; however, the other 
modes will remain set until canceled individually.
• An auto camp-on to a busy extension will forward to the Call Forward No Answer destination. A 
manual camp-on to a busy extension will not forward.
• If Call Forwarding No Answer and DND are both set, calls immediately forward to the Call 
Forward No Answer destination.
• You can cancel both Call Forwarding and DND by entering 7 * *.
• Beginning with Version 3.0 and higher, calls can be forwarded by an extension with an NPDN or 
PNPDN if the COS gives permission. See “Directory Numbers” on page 5-36 for more 
information.
Call Hold
Description
The System provides the following types of Call Hold or Call Park:
• System Hold
• Floating Hold
• Exclusive Hold 
• Broker’s Hold 
• Station Call Park
System Hold
You can place either an outside or intercom call on System Hold. You can retrieve a call placed on 
System Hold from any extension that has a line appearance for the held call. 
Operation
To place a call on System Hold:
To retrieve a call placed on System Hold from the extension that placed it there:Action Result
1.   While on a call, press the HOLD key. •   Intercom dial tone
•   Hold CO XXX displays (where XXX 
= outside line number)
Action Result
1.   Press the line key that is flashing green or press the HOLD 
key if a non-appearing CO call.CO XXX displays (where XXX = outside 
line number) 
						

							5-20 DBS 576 (USA) issued September 2001 576-50-700
Chapter 5. Key Telephone Features Section 700 - Operation
To retrieve a call placed on System Hold from an extension other than the one that put 
it there:
To retrieve a held call on a specific trunk:
Hardware Requirements
•N/A
Related Programming
• FF1-0-01: Floating Hold on HOLD Key
• FF1-0-03: Extension COS (Hold Key Operation)
• FF1-2: Dial Plan
Considerations
•N/A
Floating Hold
Floating Hold is a type of System Hold that allows you to retrieve a held call from any extension that 
has an FF key assigned to the same Floating Hold orbit where the call is held. You can also retrieve a 
call by dialing the Floating Hold orbit number for the held call.
Floating Hold is useful when the intended recipient of a call must be located via a page. The call can 
be placed in a Floating Hold “orbit” and that orbit number announced during the page. The paged 
party can then pick up the call by dialing the orbit number or by pressing an FF key assigned to that 
orbit number.
Note:To place a call on Floating Hold, you should have at least one FF key assigned to a Floating 
Hold orbit number (001-576).
Operation
To place a call on Floating Hold:Action Result
1.   Press the line key that is flashing red.CO XXX displays (where XXX = outside 
line number)
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Specified Trunk Answer code (default = *0).Enter TRK # displays
3.   Enter the trunk number.
Action Result
1.   While on a call, press the Floating FF key (system program-
ming required) or press the HOLD key.•   Intercom dial tone
•   Hold CO XXX displays (where XXX 
= outside line number) 
						

							Section 700 - Operation Chapter 5. Key Telephone Features
576-50-700 DBS 576 (USA) issued September 2001 5-21
To retrieve a call from Floating Hold:
Hardware Requirements
•N/A
Related Programming
• FF1-0-01: Floating Hold on HOLD Key
• FF1-0-02: Dial Control for Floating Hold Answer.
• FF1-2: Dial Plan
• FF4: FF-Key Feature Assignment
Considerations
• The number of floating hold orbits available may very depending on the Station Park/Floating 
Hold Pickup setting (FF1-0-02-0025). The floating hold pickup access code can be set to *9 
(default). The “*9” access code operates as follows:
Exclusive Hold
With Exclusive Hold, only the extension that held the call can retrieve it. Exclusive Hold can be used 
to hold CO calls and extension calls.
Operation
To place a call on Exclusive Hold:Action Result
1.   (A) Press the FF key assigned to the Floating Hold orbit 
number where the call is held.
OR...
(A) Enter the Floating Hold Pickup feature access code 
(default = *9).
(B) Enter the Floating Hold orbit number 001-576 (CPC- 
288/576), 001-099 or (CPC-288/576) 
(See considerations below.)CO XXX displays if line released (where 
XXX = outside line number)
System Size Virtual Line Number and Operation
96,01-09 Floating Hold pick up
10-96: For Station Park Hold pick up purpose
Above 96001-099 Floating Hold pick up
100-576: Station Park Hold pick up purpose
Action Result
1.   While on a call, press the CO key used for the call or press 
the HOLD key.•   Intercom dial tone
•   Hold CO XXX displays (where XXX 
= outside line number) 
						

							5-22 DBS 576 (USA) issued September 2001 576-50-700
Chapter 5. Key Telephone Features Section 700 - Operation
To retrieve a call from Exclusive Hold:
Hardware Requirements
•N/A
Related Programming
• FF1-0-01: Exclusive Hold (CO Key)
• FF1-0-03: Extension COS (Hold Key Operation - System vs. Exclusive)
Considerations
• Intercom calls will be held as Exclusive when placed on hold by pressing the HOLD key.
Broker’s Hold
Broker’s Hold allows you to toggle between the current call and the last held call by pressing the 
HOLD key.
Operation
To place a call on Broker’s Hold:
Hardware Requirements
•N/A
Related Programming
• FF3: Broker’s Hold
Considerations
• In order to use Broker’s Hold with CO calls, the first call must have a possible appearance and 
non-appearance, but in the case of appearance, the first call must be one of CO key.
Call Park
You can use the Call Park function to transfer a call, even if you cannot locate the intended recipient 
of the call. CO, Extension, and Network calls may be parked.Action Result
1.   Press the CO key on which the call is held. •   CO LED stops flashing, remains green
•   CO XXX displays if call released 
(where XXX = outside line number) 
Action Result
1.   Pick up the first call.
2.   Press the HOLD key. First call on hold
3.   Pick up the second call.
4.   Press the HOLD key. Second call on hold, first call retrieved 
						

							Section 700 - Operation Chapter 5. Key Telephone Features
576-50-700 DBS 576 (USA) issued September 2001 5-23
There are two ways for an extension to park a call. One way is to park the call at the receiving 
extension and to retrieve the parked call at another extension by dialing the park answer code plus the 
parking extension number. The other way is to park the call at another extension and dial the park 
transfer answer code at the other extension to retrieve the call. Beginning with Version 3.6, the user 
may park the call at another extension by pressing the BLF key. In addition, an Extension Group 
Pickup code allows the user to pick up a Transfer Recall (only on non-appearing calls), a Hold Recall, 
and a Station Park Recall.
To park a call on this extension:
To retrieve a call parked at the originating extension from another extension:
To park a call at another extension:Action Result
1.   While on a call, press the HOLD key. •   Current call on hold
•   CO HOLD #XX displays (where XX = 
trunk number)
2.   Enter the Call Park Hold access code (default =771) or press 
the PARK HOLD key.Accepted ST-Park displays
3.   If necessary, page the party that needs to retrieve the call.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Station Call Park Answer/Other Ext. access code 
(default 773).
OR...
Enter the Station Call Park/Floating Hold Answer feature 
access code (default = *9) (Version 2.0 or higher).Enter Park EXT # displays
3.   Dial the number of the extension that parked the call. •   CO TALK TRK #XX displays (where 
XX = line number)
•   Connected to parked call
Action Result
1.   Press the HOLD key. •   Current call on hold
•   CO HOLD #XX displays (where XX = 
trunk number)
2.   Enter the Call Park Transfer access code (default = 774).Enter TRNS EXT # displays
3.   Dial the extension number to receive the parked call,
OR
Press the BLF keyPark (EXT#) displays on lower display
4.   If necessary, page the party that needs to retrieve the call. 
						

							5-24 DBS 576 (USA) issued September 2001 576-50-700
Chapter 5. Key Telephone Features Section 700 - Operation
To retrieve a transferred call park:
Hardware Requirements
•N/A
Related Programming
• FF1 (System): Extension Park Hold Recall Timer
• FF1-0-02: Dial Control for Floating Hold Answer
Considerations
• You cannot park more than one call at a time.
• Call Park functions can be assigned to FF keys (see “Flexible Function Keys” on page 5-46).
• No more than one Call Park Answer key may be assigned to a single telephone.
• A Call Park Answer key may not be assigned to the EM/24 or DSS/72 console.
• If a call is parked by Call Park key, the LED flashes. 
• LCD softkeys are also available for Call Park.
• Once a call is parked, it cannot be accessed by the CO line key or direct CO access (similar to 
exclusive hold).
• If two calls are on hold and the last call is parked, the other call is then considered the last held 
call. If a transfer is performed, the remaining held call would be the call transferred, not the 
parked call.
• Depending on the Station Park/Floating Hold Pickup setting (FF1-0-02-0025), the station park/
floating hold pickup code can set to *9 (default), 773. The floating hold pickup code (*9) 
operates as follows:
Call Pickup
Description
The System allows the following types of call pickup:Action Result
1.   At the extension with the transferred park call, lift the hand-
set or press the ON/OFF key.Intercom dial tone
2.   Enter Call Park Answer/Self access code (default = 772). •   CO TALK TRK #XX displays (where 
XX = line number)
•   Connected to parked call
System Size Virtual Line Number and Operation
9601-09 Floating Hold pick up
10-96: For Station Park Hold pick up purpose
Above 96001-099 Floating Hold pick up
100-576: Station Park Hold pick up purpose 
						

							Section 700 - Operation Chapter 5. Key Telephone Features
576-50-700 DBS 576 (USA) issued September 2001 5-25
• Extension Group Pickup
• Extension Direct Pickup
• Trunk Group Pickup 
• Trunk Direct Pickup
Extension Group Pickup 
Extension Group Pickup allows you to pick up a direct ringing call (within your extension pickup 
group or in a different pickup group) without having to dial the number of the ringing extension.
Three types of Extension Group Pickup are available:
•Call Pickup - All Calls: You can pick up a call ringing anywhere within your own extension 
group.
•Call Pickup - External Calls: You can pick up only external calls ringing within your own 
extension group.
•Specified Group Pickup: You can pick up a call ringing to an extension in another extension 
group.
Operation
To use Extension Group Pickup - All Calls:
To use Extension Group Pickup - External Calls:
To use Specified Group Pickup:Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Extension Group Pickup - All Calls code (default 
= 701).Extension number or outside phone num-
ber displays
3.   Complete the call and replace the handset or press the ON/
OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Extension Group Pickup - External Calls code 
(default = 702).Extension number or outside phone num-
ber displays
3.   Complete the call and replace the handset or press the ON/
OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Specified Group Pickup code (default = 703). 
						

							5-26 DBS 576 (USA) issued September 2001 576-50-700
Chapter 5. Key Telephone Features Section 700 - Operation
Hardware Requirements
•N/A
Related Programming
• FF1-0-02: Intercom Voice Call Pickup
• FF1-2: Dial Plan
• FF5-6: Call Pickup Group Assignment
Considerations
• Extension Group Pickup - 12 / cabinet - maximum 72 group / 6 cabinet configuration
• The Call Pickup Group assignments determine the order calls are picked up (i.e. if two calls are 
ringing in the call pickup group, the call ringing the first member will be picked up first).
Extension Direct Pickup
Extension Direct Pickup allows you to answer a call to another extension by dialing the number of the 
ringing extension.
Operation
To use Extension Direct Pickup:
Hardware Requirements
•N/A
Related Programming
• FF1-0-02: Intercom Voice Call Pickup
• FF1-2: Dial Plan
Considerations
•N/A
3.   Enter the number of the call pickup group (01-72) where the 
call is ringing.Extension number or outside phone num-
ber displays
4.   Complete the call and replace the handset or press the ON/
OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Extension Direct Call Pickup code (default = 704).
3.   Dial the number of the ringing extension. Extension number or outside phone num-
ber displays
4.   Complete the call and replace the handset or press the ON/
OFF key.
Action Result