Panasonic DBS 576 Technical Manual

							Section 700 - Operation Chapter 3. System Features
576-50-700 DBS 576 (USA) issued September 2001 3-63
Hardware Requirements
•N/A
Related Programming
• FF1-4-06: DID Number Automatic Send to VM
• FF1-4-06: VM ID Code Prefix
• FF1-4-06: VM ID Code: Suffix
Considerations
• Each pause is a fixed 1 second delay.
• If you do not assign a Voice Mail ID Code, the DID digits will be sent to voice mail.
• Only one Voice Mail ID Code is available for the system.
Disconnect Signal
Beginning with CPC Version 2.0, either busy tone or silence can be sent to a third-party voice mail 
system when the caller hangs up. 
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
• For more information on setting and retrieving message waiting, see the telephone operation 
sections that follow in this document.
High Priority Message Waiting
Message waiting displays and LEDs may be utilized by the Voice Mail system to indicate that a Voice 
Mail message has been left in your mail box. When you retrieve the message, the message waiting 
indications are cleared. 
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
• For more information on setting and retrieving message waiting, see the telephone operation 
sections that follow in this document.
Message Key ID Code
On a large-display phone you can use a Message key (labeled MSG) to either retrieve Voice Mail 
messages or respond to telephone messages. When responding to Voice Mail messages from a 3rd 
party Voice Mail system, the Message key needs to have an ID code set to identify the caller to the 
Voice Mail system. You can also use the Message key to program a Voice Mail password. 
						

							3-64 DBS 576 (USA) issued September 2001 576-50-700
Chapter 3. System Features Section 700 - Operation
You must program the Message key using the User Maintenance feature “Set Message Key ID Code” 
on page 4-14.
Operation
To retrieve a message at Voice Mail:
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
•N/A
Voice Mail Transfer Key
Description
The Voice Mail Transfer (VM/TRF) key allows you to transfer calls to voice mailboxes without 
waiting for voice mail to answer. You can assign a Voice Mail Transfer key from a phone or through 
system programing.
Two Voice Mail Transfer keys are available. VM Transfer Key 1 will transfer to a voice mail 
extension number. Voice Mail Transfer Key 2 will transfer to the voice mail pilot number.
Prior to Version 3.6, the VM/TRF key could not be used to transfer a call into Voice Mail on another 
networked DBS 576 or DBS 576HD system. Beginning with Version 3.6, the user can press the VM/
TRF key to send a call across a node to another networked DBS 576 or DBS 576HD system.
Operation
To assign a Voice Mail Transfer key from a phone:Action Result
1.   Press the MSG key. Voice mail instructions
2.   Follow the Voice Mail instructions for retrieving messages.
3.   When finished retrieving messages, replace the handset or 
press the ON/OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Press the PROG key.
3.   Press the FF key to be assigned as the Voice Mail Transfer 
key. 
						

							Section 700 - Operation Chapter 3. System Features
576-50-700 DBS 576 (USA) issued September 2001 3-65
To use a Voice Mail Transfer key:
Once a call is sent to the voice mail, after the voice mail answers, the system sends the VM Transfer 
ID 1 or 2 + the extension number (BLF/DSS, Directory or dialed number).
Hardware RequirementsN/A
•N/A
Related Programming
• FF4 (FF Key Programming): FF Key Assignments
• FF1-0-24: Voice Mail Transfer ID Code
Considerations
• The VM/TRF key can be assigned to any key phone, DSS/72 or EM/24.  The VM/TRF key 
cannot be assigned to a one-touch key.
• The VM/TRF key can be used to transfer intercom as well as CO calls to a voice mailbox.
• The Voice Mail Transfer ID codes are assigned in the Maintenance Programming section. Up to 
ten digits can be stored. 
• The system responds to key operations during the transfer in the following ways:
•   Pressing the FLASH key cancels the VM/TRF and returns intercom dial tone to the 
user.  When the VM/TRF is cancelled, the incoming call is still connected but is on 
hold.
•   If a valid key (CO key or second DSS key, for example) is pressed, the VM/TRF is 
cancelled and the operation invoked by the key is performed.
4.   Press REDIAL and 74nnnn (VM Transfer Key 1) where 
nnnn is the voice mail extension number 
or
Press REDIAL and 75nnnn (VM Transfer Key 2) where 
nnnn is the voice mail extension number
8.   Press the HOLD key.
9.   Replace the handset or press the ON/OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key to answer the 
incoming call.Connected to caller
2.   Press the VM/TRF (1 or 2) key. System places caller on hold
3.   Press the DSS/BLF key, dial an extension number or select 
the extension from the extension directory on the large dis-
play telephone.
4.   Replace the handset or press the RELEASE, ON/OFF, or 
PROG key.
Action Result 
						

							3-66 DBS 576 (USA) issued September 2001 576-50-700
Chapter 3. System Features Section 700 - Operation
•   If an invalid key (REDIAL, for example) is pressed, the VM/TRF is cancelled, and the 
user receives busy tone.
• Once VM/TRF is pressed, the user can dial up to 10 digits before completing the transfer.
• If a user begins to perform the voice mail transfer and the extension cannot hold a call (one call is 
already on non-appearance hold, for example), the system will keep the call in the talk state and 
will not allow the voice mail transfer to be initiated.
• If the VM/TRF key stores a number other than a voice mail extension number, the system does 
not send DSS/BLF information or the extension number that is dialed after pressing VM/TRF.
Built-In Voice Mail with 2-Way Call Recording
The DBS 576’s Built-In Voice Mail option provides simplified Voice Mail functionality. Hardware for 
this option is installed inside the DBS 576 cabinet, and it is customized in system programming.
Each Built-In Voice Mail system supports up to 248 private extension mailboxes, plus another 6 for 
general use. Up to 16 users can simultaneously access a single Voice Mail system. A multiple-cabinet 
system can support up to 4 Voice Mail systems (minimum 4-cabinet configuration). 
These are some of the functions of Built-In Voice Mail:
• Extensions can be automatically assigned mailboxes (the mailbox number is the 
same as the extension number).
• General-use mailboxes can be set up.
• Basic functions of Auto Attendant and backup call answering can be 
programmed.
• Messages can be “broadcast” (copied) to multiple extensions.
• Calls can be evenly distributed to different mailboxes during auto-answer mode.
• 2-way call recording can be performed. A recording can be either automatically 
or manually stored as a message in any mailbox.
• 1-digit intercom dialing can be used during Voice Mail service (for example, the 
caller wants to transfer himself to another extension after leaving a message).
• Automatic notification of a mailbox message to an outside pager or phone 
number can be programmed. 
						

							576-50-700 DBS 576 (USA) issued September 2001 4-1
Chapter 4. User Maintenance
This chapter contains detailed descriptions of the following System maintenance topics and features: 
Topic Page
Introduction 4-2
About User Programming 4-2
Set Absence Messages 4-3
Set Call Forward Busy Destination Extension 4-5
Set Call Forward ID Codes for Voice Mail 4-6
Set Call Forward No Answer Destination Extension 4-7
Set Caller ID Logging Extensions 4-8
Set Day of Week Mode 4-9
Set Exception Day Mode 4-11
Set Extension Names 4-13
Set Message Key ID Code 4-14
Set Mode Schedule 4-15
Set Personal Speed Dial Names 4-17
Set Personal Speed Dial Numbers 4-22
Set Send Text Messages 4-23
Set Special Day Mode 4-24
Set System Date/Time/Day 4-31
Set System Speed Dial Index 4-32
Set System Speed Dial Names 4-34
Set System Speed Dial Numbers 4-35
Set Text Message Replies 4-37
Set Verified Account Codes 4-38
Set Walking TRS Codes 4-40 
						

							4-2 DBS 576 (USA) issued September 2001 576-50-700
Chapter 4. User Maintenance Section 700 - Operation
Introduction
User Maintenance provides several items that can be adjusted by the end user of the telephone system. 
The telephone system dealer is not required to make these changes. These items include settings for:
• Date and Time - including date, time, and day of week
• Personal Speed Dial (PSD) Assignment - including PSD number and name
• System Speed Dial (SSD) Assignment - including SSD number and name
• Extension name 
• Verified Account code
• Call Forward ID code
• Message Key ID code
• Walking Toll Restriction Service (TRS) Code
• TRF of CFID
• CID Logging Ext
• Send Text Messages
• Text Message Replies
• Absence Messages
• System mode. You can set the System to handle incoming calls, outbound call routing, and 
built-in voice mail call messages differently depending upon whether the system is in Day 
mode, Day 2 mode, or Night mode. With User Maintenance, you can program the System for 
mode schedule, mode schedule for special day, mode schedule for exception days, and day of 
the month patterns.
About User Programming
User Maintenance requires a Digital Display Key Telephone assigned to a Class of Service (COS) 
that allows User Maintenance. 
The procedures in the following sections describe the basic steps used for modifying parameters. 
However, there are many alternative ways to view and modify the parameters using special keys and 
procedures. Some of the more advanced keys include:
REDIAL (At menu level) clears an entry
(At data entry) retrieves the last entry setting
FLASH  (At menu level) ignored
(At data entry) clears setting
ON/OFF  Begins programming log-in or exits programming
HOLD  (At menu level) moves to date and time
(At data entry) saves the displayed setting and moves to the next setting
PROG  Moves to the 81 User Maintenance Menu
CONFMoves to the first data setting
AUTOBacks out of the address menu levels
Menu Ignored
PREV(At menu level) moves to the previous screen
(At data entry) ignored
NEXT(At menu level) moves to the next screen
(At data entry) ignored
VOLUME (t) Scrolls through the same address level (ascending)
VOLUME (s) Scrolls through the same address level (descending)
FF1Moves to Personal Speed Dial (PSD) Assignment menu
FF2Moves to System Speed Dial (SSD) Assignment menu 
						

							Section 700 - Operation Chapter 4. User Maintenance
576-50-700 DBS 576 (USA) issued September 2001 4-3
FF3Moves to Extension Name menu
FF4Moves to Verified ID Code menu
FF5Moves to Call Forward ID Code menu
FF6Moves to Message Key ID Code menu
FF7Moves to System Mode menu
FF8Moves to Walking /Station Lock TRS
FF9Moves to TRF of CWRD
FF10Moves to CID Logging Ext.
Note:Once in a data entry level, you must either enter an acceptable value or restore the previous 
value before proceeding. For instance, if you change an entry to an unacceptable value and then press 
FF1 to move to the PSD Assignment menu, you will not be able to proceed. You must first enter an 
acceptable value.
Operation
To enter User Maintenance mode: 
Note:Your extension’s Class of Service must be properly set to allow User Maintenance access. 
Also, only one user may enter User Maintenance or System Programming at a time.
Set Absence Messages
Description
This menu item specifies absence messages.
Operation
To set Absence Messages using either a large-display or small-display phone:Action Result
1.   At a telephone with a COS that allows user login, press the 
ON/OFF key.  
2.   Press the PROG key.   
3.   Press the * key twice (* *).   
4.   Press the CONF key.  81-
  User MAINT displays
Action Result
1.   If not already in User Maintenance mode, enter User Main-
tenance mode. (See “To enter User Maintenance mode:” on 
page 4-3.)  81-
  User MAINT displays
2.   At the 81 level, enter 12.  
3.   Press the HOLD key.  8112-
  Absence Message displays
4.   Press the HOLD key.   Enter Msg # displays 
						

							4-4 DBS 576 (USA) issued September 2001 576-50-700
Chapter 4. User Maintenance Section 700 - Operation
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
•N/A
5.   Enter the Message number (0-9).   
6.   Press the HOLD key.  A B C D E F  X
  displays (where X = Absence Message 
number)
7.   Enter the Absence Message (up to 15 characters):
•   If using a large-display phone, press the soft key next 
to the desired row of letters. (See Example 1 on page 
4-19.)
•   If using a small-display phone press the appropriate 
one-touch key. (See Example 2 on page 4-20.)
Note: Press the FLASH key to clear any existing data.  
8.   Use the bottom row of FF keys to select a single letter. 
•   See Example 1. Large-display phone on page 4-19.
•   See Example 2. Small-display phone on page 4-20.
Notes:
•   Press the * key to erase a single entry.
•   Press the # key to enter a space.  
9.   Repeat steps 7-8 as many times as necessary to enter the 
desired Absence Message.
Note: Press the FLASH key to clear the entire entry.  
10.   Press the HOLD key to store the entry.   Next message number displays
11.   To set additional Absence Messages, press the volume up 
or down key or press the HOLD key to move to the desired 
Absence Message.  Desired Absence Message displays
12.   Repeat steps 7-11 until all Absence Messages are entered.   
13.   Press the AUTO key to exit the entry mode.    Enter Msg # displays
14.   To return to the top menu level (81), press the PROG key. 
OR...
To exit the User Maintenance mode, press the ON/OFF 
key.   81-
  User MAINT displays
  OR...
  ON/OFF LED goes off
Action Result 
						

							Section 700 - Operation Chapter 4. User Maintenance
576-50-700 DBS 576 (USA) issued September 2001 4-5
Set Call Forward Busy Destination Extension
Description
You can assign a Call Forward Busy Destination Extension for each extension. This is typically used 
for forwarding calls to voice mail.
Operation
To set a Call Forward Busy Destination Extension using either a large-display or 
small-display phone:
Hardware Requirements
•N/A
Related Programming
•N/A
Considerations
•N/AAction Result
1.   If not already in User Maintenance mode, enter User Main-
tenance mode. (See “To enter User Maintenance mode:” on 
page 4-3.)  81-
  User MAINT displays
2.   At the 81 level, enter 09.  
3.   Press the HOLD key.  8109-
  TRF of CFWD displays
4.   Enter 0.  
5.   Press the HOLD key.   CFWD-Busy EXT # displays
6.   Dial the extension number.   
7.   Press the HOLD key.   Enter CODE displays
8.   Enter the destination extension.   
9.   Press the HOLD key to store the entry.   Next extension number displays
10.   To set Call Forward Busy destinations for additional 
extensions, press the volume up and down key or press the 
HOLD key to move to the desired Extension.  
11.   Repeat steps 9-11 until all extension are entered.   
12.   Press the AUTO key to exit the entry mode.    
13.   To return to the top menu level (81), press the PROG key. 
OR...
To exit the User Maintenance mode, press the ON/OFF 
key.   81-
  User MAINT displays
  OR...
  ON/OFF LED goes off 
						

							4-6 DBS 576 (USA) issued September 2001 576-50-700
Chapter 4. User Maintenance Section 700 - Operation
Set Call Forward ID Codes for Voice Mail
Description
(For a description of Call Forward ID codes for Voice Mail, see “Call Forward ID Code for Voice 
Mail” on page 3-62.)
Voice Mail Call Forward ID codes are used by voice mail systems to identify the correct mail box for 
storing messages. The actual entry needed will vary by voice mail systems and configuration. Often 
the entry is the extension number.
Operation
To set the Call Forward ID code:
Hardware Requirements
•N/AAction Result
1.   If not already in User Maintenance mode, enter User Main-
tenance mode. (See “To enter User Maintenance mode:” on 
page 4-3.)  81-
  User MAINT displays
2.   At the 81 level, enter 05.  
3.   Press the HOLD key.  8105-
  C.FWD ID Code displays
4.   Press the HOLD key.   CF ID-EXT Number displays
5.   Dial the extension number.   
6.   Press the HOLD key.   CF-ID EXT XXX displays (where 
XXX = extension number)
7.   Enter the Call Forward ID code. 
Notes: The ID code may contain up to 16 digits and contain 
0, 1-9, *, #, pause (REDIAL key).
To clear an entry or any existing data, press the FLASH 
key.  
8.   Press the HOLD key to store the entry.   Next extension number displays
9.   To set additional Call Forward ID codes, press the volume 
up or down key or press the HOLD key to move to the 
desired extension.  Desired extension displays
10.   Repeat steps 7-9 until all Call Forward ID codes are set.   
11.   Press the AUTO key to exit the entry mode.    CF ID-EXT Number displays
12.   To return to the top menu level (81), press the PROG key. 
OR...
To exit the User Maintenance mode, press the ON/OFF 
key.   81-
  User MAINT displays
  OR...
  ON/OFF LED goes off