Panasonic DBS 576 Technical Manual

							Section 700 - Operation Chapter 6. DSLT Features
576-50-700 DBS 576 (USA) issued September 2001 6-5
Related Programming
• FF1 (System): Extension Class of Service Setting 
• FF3 (Extension): Extension Class of Service Assignment 
• FF8 (Maintenance): Absence Messages
Considerations
• Calling parties without a display get a busy signal, rather than the Absence Message.
• Regardless of setting an Absence Message on a DID/DIL extension, DID/DIL calls are routed 
according to the trunk ringing setting. 
• An absence message may also be cancelled by dialing 7**. This cancels Do Not Disturb and Call 
Forwarding-All Calls as well.
Account Codes
Description
You can assign account codes to clients to facilitate billing and to track call dates and times, numbers 
called, and outside line numbers used. This information is printed for each account on the System 
Message Detail Recording (SMDR) record. In addition, verified account codes may be used to change 
the TRS level to allow calls to numbers otherwise restricted.
Account codes may be either forced or unforced (voluntary) and either verified or unverified.
This feature works with SMDR. During a phone call, a station user can silently enter an accounting or 
client billing code. The entered Code will display on the phone’s LCD as it’s dialed, so the user can 
tell it’s being registered. Then later, the SMDR reports will show the Code dialed for each call, and 
even sort the report by these Codes.
There are two different types of account codes: Non-Verified and Verified Account Codes. Prior to 
Version 3.6, the maximum amount of account code numbers for both types could range from 1-10 
digits. Beginning with Version 3.6, a second mode has been added that allows the user to set the 
maximum amount of account code numbers from 1-4 digits. An account code error will occur when 
more than the maximum number of digits are entered.
Non-Verified Account Codes
Non-Verified Codes are not checked by the system for validity. Depending on the setting, the user can 
enter anything from 1-4 digits or 1-10 digits. Individual phones can be programmed to accept forced 
Account Codes (the user must enter a code for every call) or voluntary Account Codes (the user can 
enter a code, but doesn’t have to, for each call).
Non-Verified Account Codes can be assigned to incoming and/or outgoing calls. For incoming calls, 
the user can enter the Code anytime during the call. For outgoing calls, the user either enters the Code 
before accessing an outside line (for forced Codes), or anytime during the call (for voluntary Codes).
Verified Account Codes
Verified Account Codes entered by phone users must match a 4-digit code that has been 
preprogrammed into an Account Code Table. Depending on the setting, the user can enter anything 
from 1-4 digits or 1-10 digits. These codes can also be either forced or voluntary. You can program 
these codes with their own Toll Restriction Service (TRS) Class assignment so that, when entered,  
						

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Chapter 6. DSLT Features Section 700 - Operation
they will override the extension’s TRS Class. Thus, Verified Account Code users can “float” from 
phone to phone, placing calls that would normally be restricted on that phone. 
						

							Section 700 - Operation Chapter 6. DSLT Features
576-50-700 DBS 576 (USA) issued September 2001 6-7
Non-Verified Account Codes
Non-Verified Account codes are voluntary codes. (i.e., You do not have to enter an account code 
before making a call.)
You can assign Non-Verified Account codes to both incoming and outgoing calls. To assign an 
account code to an outgoing call, you enter the account code before making the call or during the call. 
To assign an account code to an incoming call, you enter the account code during the call.
Operation
To enter an account code before making a call:
To enter an account code during an outside call:
Verified Account Codes
Stations restricted from outside call origination by Toll Restriction Service (TRS) can be allowed to 
make outgoing calls by entering a Verified Account code that changes the TRS. After a call is made, 
the SMDR record for the call will show the verified account code.
Operation
To make an outside call that requires an account code:Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Account Code feature code (default = 8#).
3.   Enter the Account Code (up to 10 digits).
4.   Press the # key.
5.   Press a vacant CO key or enter a trunk access code.
6.   Dial the phone number.
Action Result
1.   During a call, press the AUTO key.
2.   Press the # key.
3.   Enter the Account Code (up to 10 digits).
4.   Press the # key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Verified Account ID code (default = 8#).
3.   Enter the Account Code (10 digits). 
						

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Chapter 6. DSLT Features Section 700 - Operation
Hardware Requirements
• An SMDR printer or external call accounting system is required to collect account code records.
Related Programming
• FF1-0-19: TRS Class for Forced Account Code
• FF1-2: Dial Plan
• FF3: Forced Account
• FF3: Verified Account
• FF8-1-04: Verified Account Codes with TRS Class
Considerations
• Account codes are not available during conversation recording mode for the Built-In Voice Mail.
• Even though up to 10 digits may be entered, the system verifies the ID based on the first 4 digits 
only.
• Account codes will be cancelled after using CO queuing.
• Account Codes interact with TRS as shown in the following table:
Attendant Group Calls
Description
You can call the attendant group from any extension by dialing the designated attendant number.
4.   Press a vacant CO key or enter a trunk access code.
5.   Dial the phone number.
Forced or Not ForcedVe r i f i e d  o r  
Non-VerifiedTRS Class
No Account Entry Account Entry
Not Forced Non-Verified Extension Port Based TRS 
ClassExtension Port Based TRS 
Class
Verified Account Code Based TRS 
Class
Forced Non-Verified TRS Class for Forced 
Account Code
(FF1 0 19 0001)Extension Port Based TRS 
Class
Verified Account Code Based TRS 
Class
Action Result 
						

							Section 700 - Operation Chapter 6. DSLT Features
576-50-700 DBS 576 (USA) issued September 2001 6-9
Operation
To call an attendant group:
Hardware Requirements
•N/A
Related Programming
• FF1-2: Dial Plan
• FF3-0: Extension Number
• FF5-0: Attendant Hunt Groups
Considerations
• Up to 20 extensions can be included in an attendant group.
• The attendant pilot number is flexible.
• If a member of an attendant group is for a virtual extension, multiple extensions in the attendant 
group can be made to ring at once when the virtual number is dialed.
• Attendant calls are always tone calls (i.e., not voice calls).
Auto Repeat Dial
Description
If you press the REDIAL key while receiving busy tone on an outside call, the System automatically 
redials the number. The System continues to redial the number at set intervals until the called number 
answers, the caller hangs up, or the maximum of 15 redial attempts is made. 
Operation
To use Auto Repeat Dial:Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the attendant pilot number (default = 0).
Action Result
1.   Press the ON/OFF key. Intercom dial tone
2.   Enter a trunk access code.
3.   Dial the phone number. Busy tone
4.   Press the REDIAL key. System automatically redials number 
						

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Chapter 6. DSLT Features Section 700 - Operation
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Auto Repeat Dial)
• FF3: Extension COS Assignment
Considerations
•N/A
Background Music
Description
If your System is set up to provide Background Music, music can be played from the speakers of idle 
telephones. If a call is made to an extension receiving Background Music, the music stops and the 
phone rings. Background Music is also interrupted when the phone goes offhook.
The System can also provide Music-on-Hold (MOH) using a separate music source (except with 
CPC-HS.) If MOH is provided, callers automatically hear music when they are placed on hold. (For 
more information on “MOH”, see page 3-39.)
Operation
To turn Background Music on:
To turn Background Music off:Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Background Music code (default = *30).
3.   Replace the handset or press the ON/OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Background Music code (default = *30).
3.   Replace the handset or press the ON/OFF key. 
						

							Section 700 - Operation Chapter 6. DSLT Features
576-50-700 DBS 576 (USA) issued September 2001 6-11
Hardware Requirements
• The music source must be purchased separately. It is not provided with the System.
Related Programming
• FF1-0-03: Extension COS
Considerations
•N/A
Busy Override 
Description
Busy Override allows you to break into one another’s outside or intercom calls to relay urgent 
information or to create three-party conference calls.
Operation
To use Extension Busy Override:
Hardware Requirements
•N/A
Related Programming
• FF1-0-01: Splash Tone (Busy Override)
• FF1-0-03: Extension COS (Manual DND Override Send)
• FF1-0-03: Extension COS (Forced DND Override)
• FF1-2: Dial Plan
• FF3: Extension COS
• FF3: Data SecurityImportant: A license may be required from the American Society of Compos-
ers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio 
or recorded music through the MOH and/or Background Music feature. Pana-
sonic Telecommunication Systems Company, its distributors, and affiliates 
assume no liability should users of Panasonic equipment fail to obtain such a 
license. 
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Dial the extension number. Busy tone
3.   Enter the Busy Override code (default = 9). •   Alert tone sounds to both extensions 
(system programming required)
•   Connected to both parties 
						

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Chapter 6. DSLT Features Section 700 - Operation
Considerations
• You cannot break in on three-party conference calls.
• The default for the Override Alert Tone is off. If the Override Alert Tone is enabled, the tone will 
be sent to both parties when a call is overridden.
Callback Request
Description
If you dial a busy extension, Callback Request enables the System to call you back when that 
extension becomes free. When you answer, the System automatically rings the called party again.
Operation
To set a Callback Request:
To respond to the callback request: 
To cancel a Callback Request:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Callback Request Send)Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Dial the extension number. Busy tone
3.   Enter the Callback Request code (default = 3). Ringback tone
4.   Replace the handset after you hear the ringback tone. System calls back when called extension 
becomes free
Action Result
1.   Lift the handset. System automatically redials extension
Action Result
1.   Lift the handset. Intercom dial tone
2.   Enter the Callback cancellation code (default = 769).
3.   Replace the handset . 
						

							Section 700 - Operation Chapter 6. DSLT Features
576-50-700 DBS 576 (USA) issued September 2001 6-13
• FF1-0-03: Extension COS (Callback Request Receive)
• FF3: Extension COS
• FF1-2-03: Dial Plan (Callback Cancel)
Considerations
•N/A
Call Forwarding 
Description
Call Forwarding allows you to send your calls to another extension, to an outside line, or to Voice 
Mail. Call Forwarding can be set or canceled under the following conditions from either your own 
extension or from an alternate extension:
• Call Forwarding - All Calls
• Call Forwarding - Busy 
• Call Forwarding - No Answer
Call Forwarding-All Calls
When Call Forwarding - All Calls is set, all incoming calls to an extension are immediately 
forwarded.
Operation
To set Call Forwarding-All Calls:
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the appropriate Set Call Forwarding code:
•   For your extension, enter 721.
•   For another extension, enter 741.
3.   If setting Call Forwarding for another extension, dial the 
number of the extension whose calls you wish to forward.
4.   Enter the destination number:
•   If forwarding to another extension, dial the extension 
number.
•   If forwarding to an outside number, press the # key then 
enter the SSD bin number.
Note: Any outside number used for Call Forwarding must 
already be programed into speed dialing. (For instructions, 
see “Speed Dialing” on page 6-43.) 
5.   Replace the handset or press the ON/OFF key. 
						

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Chapter 6. DSLT Features Section 700 - Operation
To cancel Call Forwarding-All Calls:
Call Forwarding - Busy
When Call Forwarding - Busy is set, all incoming calls to a busy extension are forwarded.
Operation
To set Call Forwarding - Busy:
To cancel Call Forwarding - Busy:Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the appropriate Cancel Call Forwarding code:
•   For your extension, enter 731.
•   For another extension, enter 751.
3.   If canceling Call Forwarding for another extension, dial the 
extension number.
4.   Replace the handset or press the ON/OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the appropriate Set Call Forwarding code:
•   For your extension, enter 722.
•   For another extension, enter 742.
3.   If setting Call Forwarding for another extension, dial the 
number of the extension whose calls you want to forward
4.   Enter the destination number:
•   If forwarding to another extension, dial the extension 
number.
•   If forwarding to an outside number, press the # key then 
enter the SSD bin number.
Note: Any outside number used for Call Forwarding must 
already be programed into speed dialing. (For instructions, 
see “Speed Dialing” on page 6-43.) 
5.   Replace the handset or press the ON/OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the appropriate Cancel Call Forwarding code:
3.   For your extension, enter 732.
4.   For another extension, enter 752.