Panasonic DBS 576 Technical Manual

							Section 700 - Operation Chapter 5. Key Telephone Features
576-50-700 DBS 576 (USA) issued September 2001 5-27
Trunk Group Pickup
Trunk Group Pickup allows you to answer calls ringing to any extension within your own MCO 
incoming trunk group.
Operation
To use Trunk Group Pickup:
Hardware Requirements
•N/A
Related Programming
• FF1-2: Dial Plan
• FF5-3: MCO-Inbound Trunk Group
Considerations
•N/A
Trunk Direct Pickup
Trunk Direct Pickup allows you to answer calls ringing on a specific trunk number.
Operation
To use Trunk Direct Pickup:
Hardware Requirements
•N/A
Related Programming
• FF1-2: Dial PlanAction Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Trunk Group Pickup code (default = 709). Extension number or outside phone num-
ber displays
3.   Complete the call and replace the handset or press the ON/
OFF key.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Enter the Trunk Direct Pickup code (default = *0).
3.   Dial the number of the ringing or holding (system) trunk. Outside number displays
4.   Complete the call and replace the handset or press the ON/
OFF key. 
						

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Chapter 5. Key Telephone Features Section 700 - Operation
Considerations
• Calls in Exclusive Hold cannot be picked up.
Call Transfer
Description
The System allows you to transfer calls to either another extension or to an outside number. The 
transferred calls can be either supervised or unsupervised. (You can also use the Camp-on feature to 
transfer a call to a busy extension.)
Supervised Transfer
When completing a supervised transfer, the transferring party remains on the line until the third party 
answers, then he/she announces the call.
Operation
To supervise the transfer of a call to another extension:
To supervise the transfer of a call to an outside number:Action Result
1.   While on a call, press the HOLD key. Intercom dial tone
2.   Dial the extension number to which the call is to be trans-
ferred.
3.   When the call is answered, inform the third party of the 
transfer.Talk-EXT Name or Number displays
4.   Complete the transfer:
•   If On-Hook Transfer is enabled for your Extension COS, 
replace the handset or press the ON/OFF key.
•   If On-Hook Transfer is disabled, press the PROG key (or 
RELEASE key if using DSS/72).
Action Result
1.   While on a call, press the HOLD key. Intercom dial tone
2.   Seize a trunk line and dial the number to which the call is to 
be transferred. 
						

							Section 700 - Operation Chapter 5. Key Telephone Features
576-50-700 DBS 576 (USA) issued September 2001 5-29
Unsupervised Transfer
When completing an unsupervised transfer, the transferring party hangs up before the third party 
answers. 
Operation
To transfer a call to another extension without supervising the transfer:
To transfer a call to an outside number without supervising the transfer:
3.   When the call is answered, inform the third party of the 
transfer.Talk-EXT XXX displays (where XXX = 
extension)
4.   Complete the transfer: 
•   If On-Hook Transfer is enabled for your Extension COS, 
complete the transfer by replacing the handset or pressing 
the ON/OFF key.
•   If On-Hook Transfer is disabled, press the PROG key (or 
RELEASE key is using DSS/72).Original call LED light turns red
Action Result
1.   While on a call, press the HOLD key. Intercom dial tone
2.   Dial the extension number to which the call is to be trans-
ferred.
3.   Complete the transfer:
•   If On-Hook transfer is enabled for your Extension COS, 
replace the handset or press the ON/OFF key.
•   If On-Hook is disabled, press the PROG key (or 
RELEASE key if using DSS/72).
Action Result
1.   While on a call, press the HOLD key. Intercom dial tone
2.   Press a vacant CO key or enter a trunk access code.
3.   Dial the number to which the call is to be transferred.
4.   Complete the transfer: 
•   If On-Hook Transfer is enabled for your Extension COS, 
complete the transfer by replacing the handset or pressing 
the ON/OFF key.
•   If On-Hook Transfer is disabled, press the PROG key (or 
RELEASE key is using DSS/72).
Action Result 
						

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Chapter 5. Key Telephone Features Section 700 - Operation
Camping a Call Onto a Busy Extension
Operation
To camp a call onto a busy extension:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Onhook Transfer at Ringback)
• FF1-0-03: Extension COS (Onhook Transfer at Talk)
• FF1-0-03: Extension COS (Onhook Transfer at Camp-on)
• FF1-0-03: Extension COS (Trunk-to-trunk On-hook Transfer Restriction)
Considerations
• If On-Hook Transfer is not enabled for the transferring party’s Extension Class of Service 
(COS), he/she must press the PROG or RELEASE key before hanging up to complete the 
transfer.
• If the call is not answered by the third party before the Transfer Recall Timer expires, the call 
will recall to the transferring extension.
• Beginning with Version 3.6, a Transfer Recall (only on non-appearing calls) may be answered on 
another extension using the Call Pickup feature. However, an incoming Transfer Recall cannot 
be picked up during conversation.
• If a Transfer Recall is not answered before the Recall Duration Timer expires, the call will revert 
to the Attendant group.
• If the called party does not exist, the call recalls to the transferring extension.
• You cannot transfer a call to an extension that has Do-Not-Disturb (DND) activated.
• You can transfer a call to an extension that has Call Forwarding activated. The transferred call 
will follow the call forwarding path of the extension it is transferred to. For example, if extension 
221 is forwarded to extension 225, calls that are transferred to extension 221 will be forwarded to 
extension 225.
• Calls can be transferred from paging using supervised transfer.Action Result
1.   While on a call, press the HOLD key. Intercom dial tone
2.   Dial the extension number to which the call is to be trans-
ferred.
3.   If your extension does not have Auto Camp-on activated, 
enter the Camp-on (Call Waiting) code (default = 2).Camp-on tone heard at the called exten-
sion
4.   Complete the transfer: 
•   If On-Hook Transfer is enabled for your Extension COS, 
complete the transfer by replacing the handset or pressing 
the ON/OFF key
•   If On-Hook Transfer is disabled, press the PROG key (or 
RELEASE key is using DSS/72). 
						

							Section 700 - Operation Chapter 5. Key Telephone Features
576-50-700 DBS 576 (USA) issued September 2001 5-31
• If a call is unsupervised transferred to a busy extension, the call will camp on to the busy 
extension.
• To transfer to a outside party, it is best to use supervised transfer. If the trunk-to-trunk on-hook 
transfer restriction is enabled, a blind transfer will result in the loss of the second call but the 
second call will be kept on hold. If not enabled and the second outside party is busy, the 
transferred party will receive busy.
Caller ID Call Log
Description
The Call Log keeps a record of Caller ID calls that ring individual phones. The Call Log allows you to 
view Caller ID calls that have been sent to your phone and, if desired, return a call. Calls are shown in 
order, with the most recent call appearing at the top of the display.
For Large- and Small-display phones, there are two Call Log display modes. These modes define how 
Caller ID information is displayed for the call being viewed (the first two lines of the display).
The following table shows maximum number of extensions that may have call logs and the number of 
entries.
Table 5-2. Call log maximums
The Call Log stores information for Caller ID calls that ring a phone. If the phone does not ring (for 
instance when Call Forward - All Calls is active), there is no entry in the Call Log for that call. 
Each Call Log entry includes the following call information:
• Calling number
• Time and date
• Whether the call was answered
• How the call was routed.
With Version 5.0, if an FF key is assigned as a Caller ID key, the key flashes when Caller ID 
information is received and the call is not answered (Busy/No Answer/CFWD/Hunting). This key can 
then be pressed to access the Call Log.
Call Log Operation on a Small- and Large-Display Key Telephones
Operation
See Section 750 - Key Phone User Guide for operating instructions and Call Log display examples.
Call Log Maximums Maximum
Maximum number of extensions with Call Log 20 per cabinet
Number of log entries that can be stored for an extension. (After the call 
log fills  with 10 entries, each additional entry overwrites the oldest log 
entry.)10 
						

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Chapter 5. Key Telephone Features Section 700 - Operation
Hardware Requirements
• Caller ID daughter circuit card on the Loop Start Trunk Card if a Loop Start Trunk receives the 
call.
• ISDN (PRI-T Point) if ISDN card receives the call.
• Large Display Telephone or 44-Series Small Display Telephone. 
Related Programming
• FF1-0-01-0021: Caller ID Log Outgoing
• FF1-0-01-0022: Caller ID Log Control for Private or Out of Area
• FF8-1-10: Set Caller ID Logging Extensions
Considerations
• Caller ID is available ISDN PRI. 
• Caller ID circuit card must be installed and enabled. (See “Caller ID” on page 3-10).
• Caller ID is typically 10 digits. If the local calling area requires 7-digit dialing, the call log 
outdialing will not operate properly.
Camp-on (Call Waiting)
Description
If you dial a busy extension, you can camp onto that extension and send a Call Waiting signal to the 
called party. The called party then needs only to replace the handset and pick it up again to be 
automatically connected to the new call. The called party can also press the HOLD key to place the 
first call on hold and then answer the waiting call.
The System provides two types of call waiting: 
•Automatic Call Waiting: You do not need to enter a code to send the Call Waiting signal to 
the busy extension. You need only to remain on the line. 
•Manual Call Waiting: You must enter a code to send a Call Waiting signal to the busy 
extension.
Beginning with CPC version 2.0, you can leave a text message that displays on the busy phone. Any 
one of the following messages can be selected. Messages 6 to 9 and 0 have no default message text. 
All the messages can be changed through system programming. (see “Set Send Text Messages” on 
page 4-23 for more information on setting Send Text Messages).
Table 5-3. Send Text Messages 
Message No. Message Text Message No. Message Text
1 Visitor Here 6 User Defined
2 Need Help 7 User Defined
3 Important 8 User Defined
4 Urgent 9 User Defined
5 Emergency 0 User Defined 
						

							Section 700 - Operation Chapter 5. Key Telephone Features
576-50-700 DBS 576 (USA) issued September 2001 5-33
Also, beginning with CPC version 2.0, the busy party can reply with a text message that displays on 
the camping on phone. Any one of the following messages can be selected. Messages 6 to 9 and 0 
have no default message text. All the messages can be changed through system programming. (see 
“Set Text Message Replies” on page 4-37 for more information on setting Text Message Replies).
Table 5-4. Text Message Replies
Operation
To use Automatic Camp-on:
To use Manual Camp-on:Message No. Message Text Message No. Message Text
1 Take A Message 6 User Defined
2 Please Hold 7 User Defined
3 Will Call Back 8 User Defined
4 Transfer 9 User Defined
5 Unavailable 0 User Defined
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Dial the extension number. •   Wait XXX displays (where XXX = 
extension number/name)
•   Called party hears alert tone from the 
speaker. 
•   Calling party hears ringback tone
3.   Remain on the line until the called party answers.
Action Result
1.   Lift the handset or press the ON/OFF key. Intercom dial tone
2.   Dial the extension number. Busy tone
3.   Enter the Camp-on (Call Waiting) code (default = 2). •   Wait XXX displays (where XXX = 
extension number/name)
•   Called party hears alert tone from the 
speaker
•   Calling party hears ringback tone
4.   Remain on the line until the called party answers. 
						

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Chapter 5. Key Telephone Features Section 700 - Operation
To leave a text message while camped-on:
To reply to a text message:
To answer a Camp-on (Call Waiting) signal:
Hardware Requirements
•N/A
Related Programming
• FF1-0-03: Extension COS (Manual Camp-on Send)
• FF1-0-03: Extension COS (Manual Camp-on Receive)
• FF1-2: Dial Plan
• FF3: Extension COS
• FF3-0: Auto Camp-on
Considerations
• You can transfer an outside call to a busy extension using Camp-on. See “Camping a Call Onto a 
Busy Extension” on page 5-30.
• Manual camp-on to a busy extension will not Call Forward/No Answer. 
• Automatic camp-on to a busy extension will Call Forward/No Answer. 
• Calls transferred to a busy extension will Call Forward.
• Text message send and text message reply requires display Key Telephones. Also, Text Message 
Send and Text Message Reply keys must be programmed on the telephones.Action Result
1.   Press the MSG key.
2.   Enter the Send Text Message number (1-9, 0). (See Table 3 
on page 5-32 for the send text messages.)The send text message appears on the 
busy telephone display.
Action Result
1.   Press the MSG key.
2.   Enter the Reply Text Message number (1-9, 0). See Table 4 
on page 5-33 for the text message replies.)The text message reply appears on the 
camped on telephone display.
Action Result
1.   Replace the handset or press the ON/OFF key.
2.   Lift the handset or press the ON/OFF key again to be con-
nected to the waiting call.
OR...
Press the HOLD key.•   Current call placed on hold
•   Connected to waiting call 
						

							Section 700 - Operation Chapter 5. Key Telephone Features
576-50-700 DBS 576 (USA) issued September 2001 5-35
Conference Calls
Description
Conference Calls allow you to add another party to an existing conversation. With the standard 
system configuration, up to 4 parties can be included in a conference call at any one time. If the 
optional Conference Card is installed, additional parties up to a total of 8 can participate in a 
conference call. 
Any combination of extensions and CO lines can be in the conference as long as the original 
extension is in the conference and the total number of parties does not exceed 8. Only one operation is 
used to establish and add to a conference. You simply have to place the current call on hold, dial the 
next party and press the CONF key. No different operation or access code is required to add 
additional parties to the call.
When no optional conference card is installed, the system supports the following types of four-party 
conference calls:
•4 extensions
•3 extensions and 1 CO line
•2 extension and 2 CO lines
• 1 extension and 3 CO lines
Operation
See Section 750 - Key Phone User Guide for operating instructions.
Hardware Requirements
• A Conference Card (VB-44120) must be installed in the System in order to conference more than 
three parties.
Related Programming
• FF1-0-03: Extension COS (8-Party Conference)
• FF1-0-03: Extension COS (Unsupervised Conference Call)
• FF1-0-01: Splash Tone (3-party conference)
• FF1-1-04: Conference Hold Call Recall Timer
• FF3: Extension COS
Considerations
•**If all the internal parties hang up, the conference call will be disconnected. If the internal party 
remains in the conversation, the conference call remains in progress.
•When three or four parties are conferenced, a built-in 4-party conference circuit is used. If no 
4-party conference circuit is available, a conference cannot be established.
•When a fifth party is added, the conference is moved to a conference circuit on the 8-party 
conference card. If an 8-party conference circuit is not available, a fifth party cannot be added to 
a conference.
• Once an 8-party conference circuit is used, it continues to be used as long as the conference 
continues.
• An 8-party conference card supports up to four 8-party conference circuits. However, the card 
must be placed in cabinet slots 1, 5, or 9 to support more than one 8-party conference circuit (and 
jumpered accordingly). 
						

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Chapter 5. Key Telephone Features Section 700 - Operation
•During a conference call, the extension (EXT) lamp lights on the conference originators 
telephone.
•When the conference call is placed on Conference Hold, the EXT lamp blinks on the conference 
originators telephone.
•When the conference originator adds an extension or outside line to the conference, the MCO 
key or VL (Virtual Line) key assigned to that party is turned off.
•During a conference call hold, the held conference members cannot use the HOLD key. Pressing 
the key has no effect.
•Conference Hold is an Exclusive Hold (only the conference originator can retrieve the 
conference).
•Conference Hold cannot be transferred.
•Conference members that do not have an appearance indication (FF key) on the conference 
originators telephone cannot be released from the conference.
Directory Numbers
Description
A Directory Number (DN) allows extension numbers to be used on a key basis. The same DN may be 
assigned to multiple keys on the same telephone and to keys on other telephones. 
When a telephone’s extension number is assigned to a key on the same telephone, it is considered a 
Primary Directory Number (PDN). Up to three appearances of the PDN may be assigned to keys on a 
key telephone. This allows for multiple calls on the same DN. 
When a DN is assigned to an FF key on another telephone, it is considered a Non-Primary Directory 
Number (NPDN). Up to three NPDN appearances of the same DN may be assigned to keys on a 
telephone. This allows calls to the DN to appear on multiple telephones. The calls ring in on a 
specified basis - immediate, delayed, or no-ring. 
A telephone may only have one PDN (on up to three keys) but may have multiple NPDNs with up to 
three appearances of any one NPDN.
In Version 3.0 and higher, directory numbers may be assigned to stations that are not installed, 
provided the cabinet is installed. However, once the directory numbers have been assigned to a 
particular slot, that slot is no longer available.