Panasonic Kx Taw848 Feature Manual

							2.2 System Configuration—Software
Feature Guide 171
belong to several paging groups.
(  1.14.1 Paging) 
[Example]
3.Idle Extension Hunting Group
If a called extension is busy or in Do Not Disturb (DND) mode, Idle Extension Hunting 
redirects the incoming call to an idle member of the same idle extension hunting group. 
Members are programmed through system programming (  Idle Extension Hunting 
Group Member [681]). When calls are received, idle extensions are automatically 
searched for according to a preprogrammed hunting type: Circular Hunting or Terminated 
Hunting (  Idle Extension Hunting Type [680]). 
(  1.2.1 Idle Extension Hunting)
4.Incoming Call Distribution Group (ICD Group)
An ICD group is a group of extensions which receives incoming calls directed to the group 
(  ICD Group Member [620]). Each ICD group has a floating extension number (  ICD 
Group Floating Extension Number [622]) and name (  ICD Group Name [623]). One 
extension can belong to multiple ICD groups. 
Assignable Extensions: PT/SLT/PS/PS ring group 
(  1.2.2 Incoming Call Distribution (ICD) Group Features)
[Example]
5.VM Group
There are two types of VM groups, explained below.
Type Description
VM (DPT) GroupA group of APT or hybrid ports (  VM Group Floating 
Extension Number [660]) which use Voice Mail DPT (Digital) 
Integration features.
VM (DTMF) GroupA group of SLT ports which use Voice Mail DTMF Integration 
features. 
One SLT por t can belong to only one group.
Extension Group 1
Paging Group 1
Extn. 100 Extn. 101
Extension Group 2
Extn. 102 Extn. 103Extension Group 3
Extn. 104 Extn. 105
Paging Group 2Paging Group 3Paging Group 4
Pager
ICD Group 1
Floating Extn. No. 280, 
 Name: Sales 1ICD Group 2
Floating Extn. No. 290, 
Name: Sales 2
Extn. 100 Extn. 101
Extn. 102Extn. 105 Extn. 106 Extn. 103 Extn. 104
Extn. 107 
						

							2.2 System Configuration—Software
172 Feature Guide
(  1.19.1 Voice Mail (VM) Group)
[Example]
6.PS Ring Group
A PS ring group is a group of PS extensions which receives incoming calls directed to the 
group. Each group has a floating extension number and name assigned through system 
programming. One PS can belong to multiple PS ring groups.
(  1.20.2 PS Ring Group)
2.2.3 Tenant Service
Description
Tenant service is a cost-effective method of providing PBX services to different offices or 
companies located in the same building, while using only one PBX.
1.Tenant Configuration
1.1.Tenant Members
Extensions are assigned to a tenant indirectly; they are assigned to extension groups, 
and these extension groups are assigned to tenants. An extension can belong to only 
one extension group and an extension group can belong to only one tenant, therefore 
an extension can belong to only one tenant. (  2.2.2 Group)
PBX
Hybrid 
PortHybrid 
PortHybrid 
PortHybrid 
PortHybrid 
Port
VPS
(DPT [Digital] Integration)
VM (DPT) Group
Floating extn. no. 100
Extn.101 Extn.102 Extn.103 Extn.104SLT 
PortSLT 
PortSLT 
PortSLT 
Port
VPS
(DTMF Integration)
VM (DTMF) Group
Floating extn. no. 200
Extn.201 Extn.202 Extn.203 Extn.204SLT 
Port
PS Ring Group 1
Floating Extension No. 301 
Name: Sales 1PS Ring Group 2
Floating Extension No. 302 
Name: Sales 2
PS 1
(Extn. 601)PS 2
(Extn. 602)PS 3
(Extn. 603)PS 4
(Extn. 701)PS 5
(Extn. 702) 
						

							2.2 System Configuration—Software
Feature Guide 173
1.2.Time Service
Time modes are used by many PBX features to determine how they will function 
during different times of day (  2.2.4 Time Service). The start and end times of each 
time mode (day/lunch/break/night) for each day of the week are programmed in a 
Time Table. Each Time Table has a number which corresponds to the tenant number 
of the tenant it serves. (Tenant 1 uses Time Table 1, etc.)
[Example of Tenant Configuration]
2.System Management
Each of the following system management items can be assigned to each tenant.
a)Tenant Operator: Determines the destination for calls directed to the tenant’s 
operator. If no operator is designated, the PBX operator will serve as the tenant’s 
operator. (  2.2.5 Operator Features) 
b)ARS Mode: Determines under which circumstances Automatic Route Selection 
(ARS) operates for calls made by the tenant’s extensions — either when a call is 
made using the Idle Line Access method, or when any CO Line Access method 
is used. (  1.5.5.3 CO Line Access). The ARS mode for each tenant can also 
be programmed to be the same ARS mode assigned to the entire PBX, or turned 
off. (  1.9.1 Automatic Route Selection (ARS))
c)Audio Source for Music on Hold: Determines the audio source for the Music 
on Hold heard by the tenant’s callers. Either a tone or background music (BGM) 
can be used. The audio source for each tenant can also be programmed to use 
the same audio source used for Music on Hold assigned to the entire PBX. (  
1.12.4 Music on Hold) 
3.Call Blocking
Through Class of Service (COS) programming, it is possible to:
1.Prevent extensions of one tenant from calling extensions of another tenant. 
(Tenant-to-Tenant Call Block)
2.Limit the CO line groups which can be used by the extensions of each tenant. 
(External Call Block)
3.1.Tenant-to-Tenant Call Block
Using Internal Call Block, certain features, such as making intercom calls, can be 
restricted based on the COS assigned to extensions. (  1.1.2.2 Internal Call Block) 
Well-planned COS programming can prevent extensions of one tenant from:
–Calling an extension or doorphone which belongs to another tenant
Tenant 1
Uses Time Table 1
Extn. Group 1
Extn. Group 2
Extn. Group 3
Extn. Group 4
Tenant 2
Uses Time Table 2
Extn. Group 5
Extn. Group 6 
						

							2.2 System Configuration—Software
174 Feature Guide
[Programming Example: Internal Call Block]
In this example:
Internal Call Block is employed to block calls between certain tenants.
Each extension in a tenant is assigned a COS that is not assigned to extensions which 
belong to another tenant.
a)Extensions in Tenant 1 are either COS 1 or 2. They can make calls to extensions 
in Tenants 1, 2, and 3.
b)Extensions in Tenant 2 are either COS 3 or 4. They can make calls to extensions 
in Tenants 1 and 2, but not 3.
c)Extensions in Tenant 3 are either COS 5 or 6. They can make calls to other 
extensions in Tenant 3 only. –Picking up calls ringing at extensions belonging to another tenant (  1.4.1.3 
Call Pickup)
–Retrieving calls being held by another tenant (  1.12.1 Call Hold)
Caller
COS 1
COS 2
COS 3
COS 4
COS 5
COS 6COS 1 COS 2 COS 3 COS 4 COS 5 COS 6Called Party
Block
BlockBlock
BlockBlock
BlockBlock
BlockBlock
BlockBlock
Block 
						

							2.2 System Configuration—Software
Feature Guide 175
3.2.External Call Block
If multiple tenants are using the PBX, the External Call Block feature should be 
programmed to control which COS numbers are allowed to access which CO line 
groups. By preventing certain COS numbers from accessing certain CO line groups, 
each tenant can be given its own CO line groups which no other tenant can access.
[Programming Example: External Call Block]
In this example:
External Call Block is employed to prevent tenants from accessing all CO line groups 
except the ones designated to them. Each extension in a tenant is assigned a COS 
that is not assigned to extensions which belong to another tenant.
a)Extensions in Tenant 1 are either COS 1 or 2. They can access CO line groups 
1 and 2.
b)Extensions in Tenant 2 are either COS 3 or 4. They can access CO line groups 
3 and 4.
c)Extensions in Tenant 3 are either COS 5 or 6. They can access CO line groups 
5 and 6.
COS 6COS 1COS 2
Extension Group 1
Tenant  1
Extn. 100 Extn. 101
Extension Group 2
Extn. 103 Extn. 102
COS 5
Extension Group 5
Tenant  3
Extn. 108 Extn. 109
Extension Group 6
Extn. 111 Extn. 110
COS 3COS 4
Extension Group 3
Tenant  2
Extn. 104 Extn. 105
Extension Group 4
Extn. 107 Extn. 106
COSCO Line
Group 1CO Line
Group 2CO Line
Group 3CO Line
Group 4CO Line
Group 5CO Line
Group 6 
COS 1
COS 2
COS 3
COS 4
COS 5
COS 6
Block
Block
Block
BlockBlock
Block
Block
BlockBlock
Block
Block
BlockBlock
Block
Block
Block Block
Block
Block
BlockBlock
Block
Block
Block 
						

							2.2 System Configuration—Software
176 Feature Guide
Conditions
The following features used by incoming call distribution (ICD) group are determined by 
the tenant number assigned to them (  1.2.2.1 Incoming Call Distribution (ICD) Group 
Features—OVERVIEW):
2.2.4 Time Service
Description
Time modes are used by many PBX features to determine how they will function during 
different times of day. For example, incoming calls can be directed to sales staff during the day 
and to a Voice Processing System (VPS) at night, extension users can be prohibited from 
making long distance calls during lunch time, etc.
There are four time modes—day, lunch, break, and night. The start and end times of each time 
mode are programmed for each day of the week in a Time Table. Each Time Table has a 
number which corresponds to the tenant it serves, i.e., Tenant 1 uses Time Table 1, etc.
1.Time Service Switching Mode
The current time mode can switch automatically to another time mode at the 
preprogrammed time assigned in the Time Table. It is possible, however, to switch time 
modes manually.
Whether time modes are normally switched manually or automatically is determined –The Music on Hold heard by a caller while waiting in a queue.
–The Time Table used by the ICD group to determine the current time mode. An 
overflow destination and Queuing Time Table can be assigned for each time 
mode.
CO Line 
Group 1CO Line 
Group 2CO Line 
Group 3CO Line 
Group 4CO Line 
Group 5CO Line 
Group 6
COS 1COS 2
Extension Group 1
Tenant  1
Extn. 100 Extn. 101
Extension Group 2
Extn. 103 Extn. 102
COS 4COS 3
Extension Group 3
Tenant  2
Extn. 104 Extn. 105
Extension Group 4
Extn. 107 Extn. 106
COS 5COS 6
Extension Group 5
Tenant  3
Extn. 108 Extn. 109
Extension Group 6
Extn. 111 Extn. 110
PBX 
						

							2.2 System Configuration—Software
Feature Guide 177
through system programming (  Time Service Switching Mode [101]). Each tenant is 
assigned a switching mode.
2.Time Table
Each tenant has a Time Table that is used when the tenant is in Automatic Time Service 
Switching mode. Each Time Table has four basic modes—day, lunch, break, and night—
and also provides for multiple breaks, such as morning breaks and afternoon breaks, 
and multiple days, such as the morning shift and the afternoon shift following lunch.
A tenant’s Time Table is programmed to control when each time mode starts (and 
therefore, ends) and can be programmed separately for each day of the week.
Each Time Table has a number which corresponds to the tenant number of the tenant it 
serves. (Tenant 1 uses Time Table 1, etc.)
[Programming Example: Time Table]
[Visualization of Time Schedule for Tenant 1]Time Mode 
SwitchingDescription Condition
AutomaticThe current time mode will switch 
automatically to another time mode at the 
time programmed in the tenant’s Time 
Table, and can be switched manually by 
pressing the Time Service button or by 
dialing the Time Service Switch feature 
number.The current time mode (day/
lunch/break/night) and the 
switching mode (automatic/
manual) can be switched 
manually by an extension 
assigned as a manager, or by 
an extension whose Class of 
Service (COS) is authorized 
(  Time Service Manual 
Switching [514]). ManualThe current time mode will switch only 
when the Time Service button is pressed 
or when the Time Service Switch feature 
number is dialed.
MON
TUEDay 1
Lunch
Day 2
Break 1 start
Break 1 end
Break 2 start
Break 2 end
Night
Day 109:00
12:00
13:00
15:00
15:15
18:00
09:001234
15:00
18:30
19:00
20:30
20:45
22:30
22:45
01:00
15:0011:00
22:00
11:0012:00
15:00
18:00
06:00
21:00
21:15
06:15 Time ScheduleTime Table No. (Tenant No.)
Time Table No. 109:00 06:00 12:00 15:00 18:00 21:00 00:00 00:00 03:00
NightNight Day 1 Day 2 Break 1Lunch
MondayTuesday 
						

							2.2 System Configuration—Software
178 Feature Guide
Note that in this example, the day mode (Day 2) resumes automatically when the break 
mode (Break 1) ends.
[Visualization of Time Schedule for Other Tenants]
Note that time modes can be arranged as they are needed (for example, night mode can 
occur in the morning and afternoon, if necessary) and not all time modes need to be used 
in a tenant’s time schedule.
Also note that Tenant 4’s Break 1 is followed by the night mode because no end time is 
programmed for the break.
3.Features Using Time Service
The following features can be programmed separately for each time mode:
a)Destination of incoming CO line calls (Direct In Line (DIL) (  1.1.1 Incoming CO 
Line Call Features)
b)Destination of calls handled by Intercept Routing (  1.1.1.4 Intercept Routing)
c)Destination of calls that are overflowed while waiting in a queue for an available 
agent of an incoming call distribution (ICD) group (  1.2.2.5 Overflow Feature)
d)Destination of incoming doorphone calls (  1.15.1 Doorphone Call)
e)Destination of Operator Calls (  2.2.5 Operator Features)
f)Toll Restriction (TRS) level of each COS
g)COS numbers which are permitted/restricted to access certain CO line groups 
(External Call Block) (  1.5.5.3 CO Line Access)
h)Outgoing Message (OGM) for Timed Reminder (  1.22.4 Timed Reminder)
i)Queuing Time Table used by an ICD group (  1.2.2.3 Queuing Feature)
j)Intercept time for Intercept Routing—No Answer (  1.1.1.4 Intercept Routing)
k)Intercept time for DISA Intercept Routing—No Answer (  1.15.6 Direct Inward 
System Access (DISA))
[Programming Example: DIL Table]
The DIL Table can be programmed to direct calls to a different destination for each time 
mode based on the CO line receiving the call. Calls can, for example, be directed to an 
ICD group during the day mode, or to the Voice Mail (VM) service of a VPS during the 
lunch and night modes.
Time Table No. 2
Time Table No. 3
Time Table No. 4
09:00 06:00 12:00 15:00 18:00 21:00 00:00 00:00
Monday
03:00
Night Day BreakLunch
Tuesday 
						

							2.2 System Configuration—Software
Feature Guide 179
Explanation:
A call is received at 20:00 on CO line 01.
1)The call will be handled by Time Table 1.
2)The current time mode is night (shown in Programming Example: Time Table, 
above).
3)The call is directed to extension 150, which is a floating extension number used 
by the VPS (programming not shown here).
4.Holiday Mode
The PBX can also accommodate 24 different holidays. The start and end date of each 
holiday can be programmed, and all holidays are assigned a single time mode. For 
example, if the night mode is assigned as the time mode for holidays, and a holiday 
begins December 31st and ends January 1st, all PBX features will use their night 
settings from 0:00 A.M. on December 31st until 0:00 A.M. on January 1st.
5.Time Service Button
A flexible button can be customized as one of the following Time Service buttons:
a)Day/Night button
b)Day/Night/Lunch button
c)Day/Night/Break button
d)Day/Night/Lunch/Break button
These buttons can be used to switch the current time mode: pressing the Day/Night button 
will toggle between the day and night modes, for example.
Each Time Service button will display the current time mode using a different light pattern 
or color, as shown below.
Note
Pressing a Time Service button will change the current time mode only if the COS 
assigned to the extension is authorized to do so (  Time Service Manual Switching 
[514]) or if the extension is assigned as a manager. All other extension users can 
press this button on their proprietary telephones (PTs) to display the current time 
mode.  Light Pattern Current Time Mode
OffDay
Red onNight
Green onLunch
Slow green flashingBreak
Slow red flashingHoliday
Port No. 
(CO Line No.)DIL Destination
Tenant (Time
Table) No.
Day Lunch Break Night
01
021
2105
210150
200105
210150
200 
						

							2.2 System Configuration—Software
180 Feature Guide
Conditions
The start times of the following time modes can be specified through PC programming as 
well as PT programming (  Time Service Starting Time [102]).
The start and end times of the following break modes can be specified through PC 
programming only.
Note that if an end time is programmed for a break, the day mode will start or resume at 
this time, as shown previously in Visualization of Time Schedule for Tenant 1 example. 
If no end time is programmed, the break will continue until the start of the next time mode, 
as shown in Time Table 4 in Visualization of Time Schedule for Other Tenants.
Time Service Switching Mode (Automatic/Manual) Button
Any flexible button can be customized as the Time Service Switching Mode (Automatic/
Manual) button.
Feature Guide References
1.8.1 Toll Restriction (TRS)
1.18.2 Flexible Buttons
2.2.3 Tenant Service
User Manual References
User Manual
1.7.7 Time Service
2.1.2 Time Service Mode Control
2.2.5 Operator Features
Description
This PBX supports separate operators for both the PBX and each tenant. Any extension or 
incoming call distribution (ICD) group can be designated as an operator. Operators are the 
destination of Operator Calls.–Day 1 and 2
–Lunch
–Night
–Break 1
–Break 2
–Break 3
Type Description
PBX operatorA different extension or ICD group can be assigned as a PBX 
operator for each time mode (  Operator Assignment [006]).