Panasonic Kx Vc300 Operating Manual

ProblemCause and SolutionOperation is unresponsive or
incorrect.• Cables or cords may not be connected properly.
→ Check that all cables to the unit are connected properly (Page 19).
• An error has occurred.
→ Turn off the unit and restart it.
• There may be a problem with your communication lines.
→ Contact your dealer.The remote control is
unresponsive.• The batteries are depleted.
→ Replace with new batteries.
• The remote control is being used out of the signal reception range.
→ Make sure to use the...

ProblemCause and SolutionYou cannot control the other
party’ s video camera (main or
sub video camera) with the
remote control.• The other party ’s video camera is not a video camera supported by this
unit.
→ Ask the other party to use a video camera that is supported by this unit.
For details, have the other party contact the dealer.
• "CAM ctrl from remote site(s)"  is set to "OFF" on the other party’s
unit (Page 103).
→ Ask the other party to set  "CAM ctrl from remote site(s)...

ProblemCause and Solution•The SIP settings are incorrect.
→ Check the SIP settings ( Page 111). After you check the SIP settings, if
you still cannot connect to the other party, contact your network
administrator.
• The ID and password for digest authentication are incorrect.
→ Check that the values specified for  "Authentication ID" and
"Authentication Password"  are correct (Page 112).
• The  "SIP Transport Protocol"  setting is different from the other
party’s.
→ Set the...

ProblemCause and SolutionThe image is distorted.•The settings of the hub or router are different to those of the unit.
→ Contact your dealer.
• Packet loss is occurring. (The network is congested.)
→ Check the display of the network status indication (Page 33).
If the icon shows only 0 –1 bars continuously, press  [Status] twice and
check the fields  "Loss" and "Bandwidth" , then contact your network
administrator or dealer (Page 85).
• The maximum bandwidth setting is incorrect.
→ During...

AudioProblemCause and SolutionThe other party cannot hear
your voice.• The microphone cable is not properly connected.
→ Check that the microphone is properly connected to the unit ( Page 19).
Perform self diagnosis, and check the performance of the microphones that are connected to the unit (Page 105).
• The microphone is muted.
→ Press  [MIC Mute]  on the remote control, or press the MIC Mute button
on the Boundary Microphone to unmute the microphone (Page 69).
• "Default MIC Mute set"  is set...

ProblemCause and SolutionYou hear audio feedback.•The microphone is too close to the display or to speakers.
→ Keep microphones at least 1 m (3.3 ft) away from any display or
speaker.
• The display’s volume settings are too high.
→ Decrease the volume level of the display.Sound cuts out or echoes.•Adjustments to the environment immediately after a video conference
call has begun may not yet have completed.
→ Immediately after a video conference call has begun, be sure to speak
in turn with other parties....

If These Messages AppearMessageCause and SolutionCall FAILED. Encryption
settings (On/Off) must match.
Please change the encryption
setting on one side and try
again.• The encryption settings do not match those of the other party in a video
conference call.
→ Change the encryption settings to match those of the other party
(Page 95, Page 108).Call Failed due to wrong
encryption key. Please
contact your installer.• The encryption key settings do not match those of the other party in a
video conference...

MessageCause and SolutionPC is not connected.
Check the connection.• A cable or cord is not properly connected.
→ Check that all cables to the unit are connected properly (Page 73).
• The computer is not turned on.
→ Turn on the computer.
• The computer is not set to output from its external monitor video out
port.
→ Change the computer ’s settings so that video is output from the external
monitor port.Sub-Camera is not
connected.
Check the connection.• A cable or cord is not properly connected.
→ Check...

MessageCause and SolutionCheck main camera setting.

Set camera operating
frequency to  nHz.

If [#] is pressed, the system
enters safe mode after restart.
Note
•The field frequency
setting of the unit ( 50
or  60) is represented
by  n.
• A video camera with a different field frequency to the unit has been
detected.
→ Use a video camera with the same field frequency as the unit.
Note
•If you enter Safe Mode during a video conference call, the call will
be disconnected.
Check sub camera setting.

Set the...

MessageCause and SolutionCall Failed due to
unsupported product or other
error.• An unsupported feature was used.
→ Check the software version of all parties. Update the unit so that the
versions match.
For details about supported versions and features, contact your dealer.
• Connection to an unsupported MCU or non-Panasonic video
conference system was attempted.
→ For details about supported MCUs and non-Panasonic video
conference systems, contact your dealer.Call disconnected due to
incompatible device...