Ricoh Mp C6502 User Guide

							MessageCausesSolutions"Check whether there are
any network problems."
[15-01]No POP3/IMAP4 server
address is registered.• Check that the correct Server Name or Server Address is listed
in [POP3 / IMAP4 Settings] of
[System Settings]. For details
about POP3 / IMAP4 Settings,
see "File Transfer", Connecting the
Machine/ System Settings
.
• For details about network problems, contact your
administrator.
"Check whether there are
any network problems."
[15-02]Cannot log in to the POP3/
IMAP4 server.• Check that the correct User Name and Password are listed in [Fax E-
mail Account] of [System
Settings]. For details about Fax E-
mail Account, see "File Transfer",
Connecting the Machine/ System
Settings
.
• For details about network problems, contact your
administrator.
"Check whether there are
any network problems."
[15-03]No machine e-mail address
is programmed.• Check that the correct machine e- mail address is specified in
[System Settings]. For details
about settings of e-mail address,
see "File Transfer", Connecting the
Machine/ System Settings
.
• For details about network problems, contact your
administrator.
Messages Displayed When Using the Facsimile Function
191     
						

							MessageCausesSolutions"Check whether there are
any network problems."
[15-11]Cannot find the DNS server
or POP3/IMAP4 server.• Check that the following settings in [System Settings] are listed
correctly.
• IP address of the DNS Server
• the server name or IP address of the POP3/
IMAP4 server
• the port number of the POP3/IMAP4 server
• Reception Protocol
For details about these settings,
see "Interface Settings" or "File
Transfer", Connecting the
Machine/ System Settings
.
• Check that the LAN cable is correctly connected to the
machine.
• For details about network problems, contact your
administrator.
"Check whether there are
any network problems."
[15-12]Cannot log in to the POP3/
IMAP4 server.• Check that the following settings in [System Settings] are listed
correctly.
• the user name and password for [Fax E-mail Account]
• the user name and password for POP before SMTP
authentication
For details about these settings,
see "File Transfer", Connecting the
Machine/ System Settings
.
• For details about network problems, contact your
administrator.
10. Troubleshooting
192    
						

							• Settings that can be confirmed in System Settings or Facsimile Features on the control panel canalso be confirmed from Web Image Monitor. For details about how to confirm the settings fromWeb Image Monitor, see Web Image Monitor Help.
• If the paper tray runs out of paper, "There is no paper. Load paper." appears on the screen, asking you to add paper. If there is paper left in the other trays, you can receive documents as usual, even
if the message appears on the screen. You can turn this function on or off with "Parameter Settings".
For details about how to do this, see "Parameter Settings", Fax
.
• If "Check whether there are any network problems." appears, the machine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to
connect to a network, you can specify the setting so this message is not displayed, and then the [Check Status] key no longer lights. For details about how to do this, see "Parameter Settings", Fax
. If you reconnect the machine to the network, be sure to set "Display" by configuring the
appropriate User Parameter.
When the Remote Fax Function Cannot Be Used
MessageCausesSolutions"Authentication with remote
machine failed. Check
remote machine's auth.
settings."User authentication on the
main machine has failed.For details about user authentication,
see Security Guide
.
"Authentication with remote
machine failed. Check
remote machine's auth.
settings."User Code Authentication is
set on the device connected
via the remote fax function.The remote fax function does not
support User Code Authentication.
Disable the User Code Authentication
on the main machine."Authentication with remote
machine failed. Check
remote machine's auth.
settings."The user does not have
permission to use the function
on the main machine.For details about how to set
permissions, see Security Guide
.
Messages Displayed When Using the Facsimile Function
193       
						

							MessageCausesSolutions"Check whether there are
any network problems."
[16-00]• An IP address has not been registered for the
main machine.
• A network is not connected properly.• Check that the correct IP addressis specified for the machine in
[System Settings]. For details
about the IP address of the main
machine, contact your
administrator.
• For details about network problems, contact your
administrator."Connection with the remote
machine has failed. Check
the remote machine status."A network error occurred
while using the remote fax
function.• Check that the main machine supports the remote fax function.
• Check that the main machine is working normally.
• Check that the correct IP address or host name is set for the main
machine in [System Settings]. For
details about these settings,
contact your administrator.
• Check that the LAN cable is correctly connected to the
machine.
• For details about network problems, contact your
administrator."Connection with the remote
machine has failed. Check
the remote machine status."The main machine's power is
off.Turn on the main machine's power."Connection with the remote
machine has failed. Check
the remote machine status."A timeout error occurred
while an attempt was made
to connect the device via
remote fax function.• Check that the LAN cable is correctly connected to the
machine.
• Check that the main machine is working correctly.
• For details about connection with main machine, see "Sending/
Receiving Documents Using a
Remote Machine (Remote Fax)", Fax
.
10. Troubleshooting
194   
						

							MessageCausesSolutions"Connection with the remote
machine has failed. There is
a problem with the remote
machine structure. Contact
the administrator."The settings or machine
configuration for using the
remote fax function to
connect to the main machine
are incorrect.For details about the settings and
machine configuration for using the
remote fax function to connect to a
main machine, contact your
administrator."Transfer error has occured.
Check the status of the
remote machine."A network error occurred
during transfer.• Check that the correct IP address or host name is set for the main
machine in [System Settings]. For details about these settings,
contact your administrator.
• Check that the main machine is working correctly.
• Check that the LAN cable is correctly connected to the
machine.
• For details about transmission, contact your administrator."The HDD of the remote
machine is full."The hard disk became full
after using the remote fax
function to scan an original.Delete unnecessary files.Messages Displayed When Using the Facsimile Function
195  
						

							Messages Displayed When Using the Printer
Function
This section describes the principal messages that appear on the display panel, error logs or reports. If
other messages appear, follow their instructions.
Messages Displayed on the Control Panel When Using the Printer Function
• Before turning off the power, see page 49 "Turning On/Off the Power".
MessageCausesSolutions"Hardware Problem:
Ethernet"An error has occurred in the
Ethernet interface.Turn off the power, and then back on
again. If the message appears again,
contact your service representative."Hardware Problem: HDD"An error has occurred in the
hard disk.Turn off the power, and then back on
again. If the message appears again,
contact your service representative."Hardware Problem: USB"An error has occurred in the
USB interface.Turn off the power, and then back on
again. If the message appears again,
contact your service representative."Hardware Problem:
Wireless Card"
(A "wireless LAN board" or
"Bluetooth interface unit" is
referred to as a "wireless
card".)The wireless LAN board can
be accessed, but an error was
detected.Turn off the power, and then confirm
the wireless LAN board is inserted
correctly. After confirmation, turn on
the power again. If the message
appears again, contact your service
representative."Hardware Problem:
Wireless Card"
(A "wireless LAN board" or
"Bluetooth interface unit" is
referred to as a "wireless
card".)• The Bluetooth interface unit was connected while
the machine was turned
on.
• The Bluetooth interface unit was removed while
the machine was turned
on.Turn off the power, and then confirm
the Bluetooth interface unit is inserted
correctly. After confirmation, turn on
the power again. If the message
appears again, contact your service
representative.10. Troubleshooting
196   
						

							MessageCausesSolutions"Load following paper in n.
To cancel job, press [Job
Reset]."
(A figure is placed at n.)The printer driver settings are
incorrect or the tray does not
contain paper of the size
selected in the printer driver.Check that the printer driver settings
are correct, and then load paper of
the size selected in the printer driver
into the input tray. For details about
how to change the paper size, see
"Changing the Paper Size", Paper
Specifications and Adding Paper
.
"Paper in staple tray. Open
cover and remove paper."If printing is stopped before it
is finished, paper may remain
in the finisher.Remove the paper remaining in the
finisher."Paper size and type are
mismatched. Select another
tray from the following and
press [Continue]. To cancel
job, press [Job Reset].
Paper size and type can
also be changed in User
Tools."The printer driver settings are
incorrect or the tray does not
contain paper of the size or
type selected in the printer
driver.• Check that the printer driver settings are correct, and then
load paper of the size selected in
the printer driver into the input
tray. For details about how to
change the paper size, see
"Changing the Paper Size",
Paper Specifications and Adding Paper
.
• Select the tray manually to continue printing, or cancel a
print job. For details about how
to select the tray manually, or
cancel a print job, see "If an
Error Occurs with the Specified
Paper Size and Type", Print
.
"Paper size of n is
mismatched. Select another
tray from the following and
press [Continue]. Paper
type can also be changed
in User Tools."
(A tray name is placed at
n.)The size of the paper in the
tray does not match the paper
size specified in the printer
driver.Select a tray containing paper that is
the same size as the specified paper
size."Parallel I/F board has a
problem."An error has occurred in the
IEEE 1284 interface board.Turn off the power, and then back on
again. If the message appears again,
contact your service representative.Messages Displayed When Using the Printer Function
197     
						

							MessageCausesSolutions"Printer font error."An error has occurred in the
font settings.Contact your service representative."Problems with the wireless
card. Please call service."
(A "wireless LAN board" or
"Bluetooth unit" is referred
to as a "wireless card".)The machine has detected a
Bluetooth failure, or it could
not detect a Bluetooth unit. It
may be incorrectly installed.Check that the Bluetooth unit is
installed properly, or contact your
service representative."Cannot print because both
the main and designation
(chapter) sheets are set to
the same paper tray. Press
[Job Reset] to cancel the
job. To print the job again
specify different trays."The tray selected for other
pages is the same as the one
for slip sheets.Reset the job. Be sure the tray you
select for slip sheets is not providing
paper for other pages.
When using direct print from a memory storage device
MessageCausesSolutions"Exceeded the limit value for
total data size of the
selected files. Cannot select
more files."• The size of the selected file exceeds 1 GB.
• The total size of the selected files exceeds 1
GB.Files or groups of files larger than 1 GB
cannot be printed.
• When the total size of the multiple files that are selected exceeds 1
GB, select files separately.
• When the size of the selected file exceeds 1 GB, print from a
memory storage device using a
function other than the Direct
printing function.
You cannot select files of different
formats at the same time.10. Troubleshooting
198  
						

							MessageCausesSolutions"Unable to access the
specified memory storage
device."• An error occurred when the machine
accessed the memory
storage device or a file
stored on the memory
storage device.
• An error occurred when the user used the
Direct printing function to print from a memory
storage device.Save the file to a different memory storage device, and then try to print
again.
Messages Printed on the Error Logs or Reports When Using the Printer Function
This section describes likely causes of and possible solutions for the error messages that are printed on
the error logs or reports.
When print jobs are canceled
MessageCausesSolutions"91: Error"Printing was canceled by the
auto job cancel function due
to a command error.Check that the data is valid."A function which cannot be
used with Fold mode was
set. The job has been
cancelled."A print job was cancelled
because a function(s) not
available with Fold was
selected.Cancel the function(s) not available
with Fold. For details about the
functions not available with Fold, see
"Fold", Print
.
"An error occurred while
processing an Unauthorized
Copy Prevention job. The
job was cancelled."You tried to store a file in the
Document Server when the
[Unauthorized Copy
Prevention] was specified.On the printer driver, select a job type
other than [Document Server] in "Job
Type:" or deselect [Unauthorized Copy
Prevention].Messages Displayed When Using the Printer Function
199   
						

							MessageCausesSolutions"An error occurred while
processing an Unauthorized
Copy Prevention job. The
job was cancelled."The [Enter User Text:] field
on the [Unauthorized Copy
Prevention for Pattern
Details] screen is blank.On the printer driver's [Detailed
Settings] tab, click [Effects] in "Menu:".
Select [Unauthorized Copy
Prevention], and then click [Details] to
display [Unauthorized Copy
Prevention for Pattern Details]. Enter
text in [Enter User Text:]."An error occurred while
processing an Unauthorized
Copy Prevention job. The
job was cancelled."The resolution is set to a
value less than 600 dpi
when [Unauthorized Copy
Prevention] is specified.On the printer driver, set the resolution
to 600 dpi or higher, or deselect
[Unauthorized Copy Prevention]."Collate has been
cancelled."Collate was canceled.Turn off the power, and then back on
again. If the message appears again,
contact your service representative."Exceeded the maximum unit
count for Print Volume Use.
The job has been
cancelled."The number of pages the
user is permitted to print has
been exceeded.For details about print volume use
limitation, see Security Guide
.
"Exceeded the maximum
number of multi-sheet fold.
The job has been
cancelled."The maximum number of
multi-sheet fold was
exceeded.Specify fewer sheets for the multi-sheet
fold function.
For details about the maximum number
of multi-sheet fold, see "Fold", Print
.
"Fold is not available with
the settings. The job has
been cancelled."Fold function is not available
with the current settings.Check the paper settings. For details
about the limitations of the Fold
function, see "Fold", Print
.
"Receiving data failed."Data reception was aborted.Resend the data."Sending data failed."The machine received a
command to stop
transmission from the printer
driver.Check if the computer is working
correctly."The selected paper size is
not supported. This job has
been cancelled."Job reset is automatically
performed if the specified
paper size is incorrect.Specify the correct paper size, and
then print the file again.10. Troubleshooting
200