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Ricoh Mp C6502 User Guide

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    							MessageCausesSolutions"Exceeded max. number of
    alphanumeric characters."The maximum enterable
    number of alphanumeric
    characters has been
    exceeded.Check the maximum number of
    characters which can be entered, and
    then enter it again. For details about
    the maximum enterable number of
    characters, see "Values of Various Set
    Items for Transmission/Storage /
    Delivery Function", Scan
    .
    "Programmed. Cannot
    program the destination(s)
    that is not programmed in
    the address book."The destinations selected
    while registering to the
    program contain a folder
    destination for which one of
    the following destinations is
    set:
    manually entered
    destination, delivery server
    destination, WSD
    destination, or DSM
    destinationWSD destinations and DSM
    destinations cannot be registered to the
    program because they cannot be
    registered in the address book. For
    manually entered and delivery server
    destinations, register the destinations in
    the address book, and then try to
    register them to the program again."Scanner journal is full.
    Please check Scanner
    Features.""Print & Delete Scanner
    Journal" in [Scanner
    Features] is set to [Do not
    Print: Disable Send], and
    Scanner Journal is full.Print or delete Scanner Journal. For
    details about Scanner Features, see
    "General Settings", Scan
    .
    "The entered file name
    contains invalid character(s).
    Enter the file name again
    using any of the following 1
    byte characters. " 0 to 9 " , "
    A to Z " , " a to z " , " . - _""The file name contains a
    character that cannot be
    used.Check the file name set at the time of
    scanning. For details about characters
    that can be used in file names, see
    "Specifying the File Name", Scan
    .
    "The entered file name
    contains invalid character(s).
    Enter the file name again
    using any of the following 1
    byte characters. " 0 to 9 " , "
    A to Z " , " a to z " , " . - _""The file name contains a
    character that cannot be
    used.Check the file name specified at the
    time of scanning. The file name
    specified in the Sending Scan Files to
    Folders function cannot contain the
    following characters:
    \ / : * ? " < > |
    The file name cannot start or end with a
    period ".".Messages Displayed When Using the Scanner Function
    211     
    						
    							MessageCausesSolutions"The program is recalled.
    Cannot recall the
    destination(s) for which
    access privileges are
    required."The program contains a
    destination for which the
    currently logged-in user
    does not have permission to
    view.For details about how to set
    permissions, see Security Guide
    .
    "The program is recalled.
    Cannot recall the
    destination(s) that is deleted
    from the address book."The destination stored in the
    program could not be called
    because it was deleted from
    the address book.Enter the destination directly to send
    data separately."The program is recalled.
    Cannot recall the folder
    destination(s) with protection
    code(s)."Destinations registered in the
    program contain a folder
    destination for which the
    protection code is set.A destination for which the protection
    code is set cannot be called by the
    program. Cancel the protection code
    setting or send scanned files to the
    destination separately.
    When documents cannot be scanned properly
    MessageCausesSolutions"All the pages are detected
    as blank. No file was
    created."No PDF file was created
    because all the pages of the
    scanned original were
    detected as blank when
    [On] is specified for [Delete
    Blank Page] in [OCR
    Settings].Check whether the original is set
    upside down.
    Change [OCR Scanned PDF: Blank
    Page Sensitivity] in [Scanner Features]
    to "Sensitivity Level 1"."Check original's
    orientation."Documents may sometimes
    not be scanned depending
    on a combination of items
    such as the specified scaling
    factor and document size.Change the orientation of the original,
    and then try to scan the original again.10. Troubleshooting
    212   
    						
    							MessageCausesSolutions"Exceeded max. data
    capacity."
    "Check scanning resolution,
    then press Start key again."The scanned data exceeded
    maximum data capacity.Specify the scan size and resolution
    again. Note that it may not be possible
    to scan very large originals at a high
    resolution. For details about the settings
    for scan function, see "Relationship
    between Resolution and Scan Size",
    Scan
    .
    "Exceeded max. data
    capacity."
    "Check the scanning
    resolution, then reset n
    original(s)."
    ("n" in the message
    represents a changeable
    number.)The scanned original
    exceeded maximum data
    capacity.Specify the scan size and resolution
    again. Note that it may not be possible
    to scan very large originals at a high
    resolution. For details about the settings
    for scan function, see "Relationship
    between Resolution and Scan Size",
    Scan
    .
    "Exceeded max. data
    capacity."
    "Check the resolution and
    the ratio and then press the
    Start key again."The data being scanned is
    too large for the scale ratio
    specified in [Specify Size].Reduce the resolution or [Specify Size]
    value, and then try to scan the original
    again."Exceeded max. number of
    files which can be used in
    Document Server at the
    same time."The maximum number of
    files that can be stored in the
    Document Server has been
    exceeded.Check the files stored by the other
    functions, and then delete unneeded
    files. For details about how to delete
    files, see "Deleting Stored Documents",
    Copy/ Document Server
    .
    "Not all of the image will be
    scanned."If the scaling factor specified
    in [Specify Reproduction
    Ratio] is too large, part of
    the image may be lost.Reduce the scaling factor in [Specify
    Reproduction Ratio], and then try to
    scan the original again.
    If displaying the entire image is not
    necessary, press the [Start] key to start
    scanning with the current scaling
    factor.Messages Displayed When Using the Scanner Function
    213     
    						
    							MessageCausesSolutions"Not all of the image will be
    scanned."Using [Specify Reproduction
    Ratio] to scale down a large
    document may cause part of
    the image to be lost.Specify a large size in [Specify Size],
    and then try to scan the original again.
    If displaying the entire image is not
    necessary, press the [Start] key to start
    scanning with the current scaling
    factor."The size of the scanned
    data is too small."
    "Check the resolution and
    the ratio and then press the
    Start key again."The data being scanned is
    too small for the scale ratio
    specified in [Specify Size].Specify a higher resolution or a large
    size in [Specify Size], and then try to
    scan the original again.
    When documents cannot be scanned because the memory is full
    MessageCausesSolutions"Memory is full. Cannot
    scan. The scanned data will
    be deleted."Because of insufficient hard
    disk space, the first page
    could not be scanned.Try one of the following measures:
    • Wait for a while, and then retry the scan operation.
    • Reduce the scan area or scanning resolution. For details about
    changing scan area and scanning
    resolution, see "Scan Settings" of
    Various Scan Settings, Scan
    .
    • Delete unneeded stored files. For details about how to delete stored
    files, see "Deleting a Stored File",
    Scan
    .
    "Memory is full. Do you
    want to store scanned file?"Because there is not enough
    free hard disk space in the
    machine for storing in the
    Document Server, only some
    of the pages could be
    scanned.Specify whether to use the data or not.10. Troubleshooting
    214    
    						
    							MessageCausesSolutions"Memory is full. Scanning
    has been cancelled. Press
    [Send] to send the scanned
    data, or press [Cancel] to
    delete."Because there is not enough
    free hard disk space in the
    machine for delivering or
    sending by e-mail while
    storing in the Document
    Server, only some of the
    pages could be scanned.Specify whether to use the data or not.
    When data transmission fails
    MessageCausesSolutions"Authentication with the
    destination has failed. Check
    settings. To check the current
    status, press [Scanned Files
    Status]."The entered user name or
    password was invalid.• Check that the user name and password are correct.
    • Check that the ID and password for the destination folder are
    correct.
    • A password of 128 or more characters may not be
    recognized."Exceeded max. E-mail size.
    Sending E-mail has been
    cancelled. Check [Max. E-
    mail Size] in Scanner
    Features."The file size per page has
    reached the maximum e-
    mail size specified in
    [Scanner Features].Change the scanner features settings
    as follows:
    • Increase the e-mail size limit in [Max. E-mail Size].
    • Change the [Divide & Send E- mail] setting to [Yes (per Page)] or
    [Yes (per Max. Size)]. For details
    about these settings, see "Send
    Settings", Scan
    .
    "Sending the data has
    failed. The data will be
    resent later."A network error has
    occurred and a file was not
    sent correctly.Wait until sending is retried
    automatically after the preset interval. If
    sending fails again, contact your
    administrator.Messages Displayed When Using the Scanner Function
    215   
    						
    							MessageCausesSolutions"Transmission has failed.
    Insufficient memory in the
    destination hard disk. To
    check the current status,
    press [Scanned Files
    Status]."Transmission has failed.
    There was not enough free
    space on the hard disk of the
    SMTP server, FTP server, or
    client computer at the
    destination.Allocate sufficient space."Transmission has failed. To
    check the current status,
    press [Scanned Files
    Status]."While a file was being sent,
    a network error occurred
    and the file could not be sent
    correctly.If the same message appears again
    after scanning again, the cause could
    be a mixed network, or else network
    settings were changed during WSD
    scanner transmission. For details about
    network error, contact your
    administrator.
    When data cannot be sent because a currently used file is selected
    MessageCausesSolutions"Selected file is currently in
    use. File name cannot be
    changed."You cannot change the
    name of a file whose status
    is "Waiting..." or that is
    being edited with
    DeskTopBinder.Cancel transmission ("Waiting..." status
    cleared) or the DeskTopBinder setting,
    and then change the file name."Selected file is currently in
    use. Password cannot be
    changed."You cannot change the
    password of a file whose
    status is "Waiting..." or that is
    being edited with
    DeskTopBinder.Cancel transmission ("Waiting..." status
    cleared) or the DeskTopBinder setting,
    and then change the password."Selected file is currently in
    use. User name cannot be
    changed."You cannot change the
    sender's name whose status
    is "Waiting..." or that is
    being edited with
    DeskTopBinder.Cancel transmission ("Waiting..." status
    cleared) or the DeskTopBinder setting,
    and then change the user name.10. Troubleshooting
    216  
    						
    							MessageCausesSolutions"Some of selected files are
    currently in use. They could
    not be deleted."You cannot delete a file
    which is waiting to be
    transmitted ("Waiting..."
    status displayed) or whose
    information is being
    changed with
    DeskTopBinder.Cancel transmission ("Waiting..." status
    cleared) or the DeskTopBinder setting,
    and then delete the file.
    When data cannot be sent because there are too many documents or pages
    MessageCausesSolutions"Exceeded max. number of
    pages per file. Do you want
    to store the scanned pages
    as 1 file?"The file being stored has
    exceeded the maximum
    number of pages for one file.Specify whether to store the data or
    not. Scan the pages that were not
    scanned, and then store them as a new
    file. For details about storing files, see
    "Storing and Saving the Scanned
    Documents", Scan
    .
    "Exceeded max. number of
    stored files. Cannot send the
    scanned data as capturing
    files is unavailable."Too many files are waiting to
    be delivered.Try again after they have been
    delivered."Exceeded max. page
    capacity per file. Press
    [Send] to send the scanned
    data, or press [Cancel] to
    delete."The number of scanned
    pages exceeded the
    maximum page capacity.Select whether to send the data that
    has already been scanned."Exceeded maximum
    number of file to store.
    Delete all unnecessary files."Too many files are waiting to
    be delivered.Try again after they have been
    delivered.Messages Displayed When Using the Scanner Function
    217   
    						
    							When the WSD scanner function cannot be usedMessageCausesSolutions"Cannot communicate with
    PC. Contact the
    administrator."WSD (Device) protocol or
    WSD (Scanner) protocol is
    disabled.For details about how to enable or
    disable the WSD protocol, see Security
    Guide
    .
    "Cannot start scanning
    because communication was
    failed."Scan Profile is not set on the
    client computer.Set Scan Profile. For details about how
    to do this, see "Creating a New Scan
    Profile", Scan
    .
    "Cannot start scanning
    because communication was
    failed."The [Take no action] setting
    has been selected on the
    client computer, forcing the
    client computer to remain
    inactive when it receives
    scan data.Open scanner properties, click the
    [Events] tab, and then select [Start this
    program] as the computer's response
    on receipt of scan data. For details, see
    your operating system's Help."Cannot start scanning.
    Check the setting(s) on the
    PC."The Scan Profile might be
    incorrectly configured.Check the Scan Profile configuration."Could not send the data
    because the PC timed out
    before it was sent."A time out occurred when
    using WSD Scanner. Time
    outs occur when too much
    time passes between
    scanning an original and
    sending its data. The
    followings are likely causes
    of time outs:
    • Too many originals per set.
    • Misfed originals.
    • Transmission of other jobs.• Reduce the number of originals,and then scan again.
    • Remove any misfed original, and then scan again.
    • Use Scanner Journal to check there are no jobs awaiting
    transmission, and then scan
    again.10. Troubleshooting
    218    
    						
    							When documents cannot be stored on a memory storage deviceMessageCausesSolutions"Cannot write on the
    memory storage device
    because remaining free
    space is insufficient."The memory storage device
    is full and scan data cannot
    be saved. Even if the
    memory storage device
    appears to have sufficient
    free space, data might not
    be saved if the maximum
    number of files that can be
    saved is exceeded.• Replace the memory storage device.
    • If the document is scanned as single-page or divided multiple
    pages, data already written to the
    memory storage device is saved
    as is. Replace the memory storage
    device, and then press [Retry] to
    save the remaining data, or press
    [Cancel] to redo the scan."Cannot write on the
    memory storage device
    because the device is write-
    protected."The memory storage device
    is write-protected.Unlock the write-protection on the
    memory storage device."Cannot write on the
    memory storage device.
    Check the memory storage
    device and machine
    settings."The memory storage device
    is faulty, or the file name
    contains a character that
    cannot be used.• Check to see if the memory storage device is defective.
    • Check the memory storage device. It might be unformatted,
    or its format might be
    incompatible with this machine.
    • Check the file name set at the time of scanning. For details about the
    characters that can be used in file
    names, see "Specifying the File
    Name", Scan
    .
    "Exceeded max. page
    capacity per file. Press
    [Write] to write the scanned
    data to the memory storage
    device, or press [Cancel] to
    delete."The scan could not be
    completed because the
    maximum number of pages
    that can be scanned by this
    machine was exceeded
    during writing to the memory
    storage device.Reduce the number of documents to be
    written to the memory storage device,
    and then try again.Messages Displayed When Using the Scanner Function
    219   
    						
    							MessageCausesSolutions"Memory is full. Press [Write]
    to write the current scanned
    data to the memory storage
    device, or press [Cancel] to
    delete."The scan could not be
    completed because there
    was insufficient hard disk
    memory at the time of saving
    to the memory storage
    device.Select whether or not to save the
    scanned document to the memory
    storage device.
    Messages Displayed on the Client Computer
    This section describes likely causes of and possible solutions for the main error messages displayed on
    the client computer when using the TWAIN driver. If a message not described here appears, act according to the message.
    MessageCausesSolutions"Any of Login User Name,
    Login Password or Driver
    Encryption Key is incorrect."The entered login user
    name, password, or driver
    encryption key was invalid.Check your login user name, login
    password, or driver encryption key,
    and then enter them correctly. For
    details about login user name, login
    password, and driver encryption key,
    see Security Guide
    .
    "Authentication succeeded.
    However, the access
    privileges for scanner
    function has been denied."The logged in user name
    does not have permission for
    scanner function.For details about how to set
    permissions, see Security Guide
    .
    "Cannot add any more
    scanning mode."The maximum number of
    registerable scan modes has
    been exceeded.The maximum number of modes that
    can be stored is 100. Delete unneeded
    modes."Cannot detect the paper
    size of the original. Specify
    the scanning size."The set original was
    misaligned.• Place the original correctly.
    • Specify the scan size.
    • When placing an original directly on the exposure glass, the lifting/
    lowering action of the ADF
    triggers the automatic original
    size detection process. Lift the
    ADF by 30 degrees or more.10. Troubleshooting
    220    
    						
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