Starplus Triad S Product Manual

							2-62Paging
Pa gi n g
Access Restriction
Progr amm ing on a pe r- st ati on b asi s, can deny any st at ion the a bil i ty to
make an y t ype of page .
Exte rnal
There are two External Paging Zones available on theTriad-SSys te m.
External paging requires a three-digit dialing code and an externally
pr ovid ed ampl i fie r and pagi ng syst e m. E ach z one can have a re la y
conta ct ass ociated to it.
In t er na l
The re a re ei ght i nt er nal pag ing zon es ava il abl e in theTriad-SSys te m. A
station can be in any or all zones or in no zone at all. Stations not assigned
to a page group can still make page announcements, if allowed in station
progra mming. S ta tions can b e a ssigned to a pag e g roup in ord er to
receivepagesbutnotallowedtomakepageannouncements.
Park Personal
Each digital telephone in the system can place a call into a personal park
location and then later retrieve that call from the originating station.
Intercom calls and CO line calls can be placed into the stations’per sona l
park location. Calls parked in a personal park location are subject to the
sys tem call park recall timer.
A station re trieving a pe rsonal pa rk ed CO call must hav e eithe r a d irect
CO l ine ap pea ra nce or a n av ai lab le l oop b utt on t o r et r ie ve th e p ar ked
call.
O nly one c all c an be park ed i n a Per so nal C all Pa rk l ocati on at on e
tim e. Wh en d iali ng th e Per so nal Pa rk lo catio n and t he l ocati on is
al read y occup ie d, th e ini tiati ng sta tion re cei ve s the p rev iou sl y p ark ed
ca ll and the se cond c all i s th en p arke d. 
						

							Pa u s e T i m e r2-63
Pa u s e Ti m e r
Whe n di al ing a s pe ed numbe r, a t i med paus e bet we en d igi t se ndi ng c an
be pla ced i n t he numbe r. The le ngt h of t hi s pa use can be pr ogr amme d i n
the s yst em dat ab ase .
PBX Dialing Codes
Five one or two- digit a ccess codes ca n be entered into memory . W hen
one of these codes is dialed, it signals the KSU that the user is dialing a
PBX acces s code , not dia li ng di re ct ly ov er an out si de C O l ine , and to a ppl y
toll re striction to the ne xt dialed dig its a fter the cod e. The re fore, toll
re striction is n ot a pplie d to the s ta tion unles s one of the se fiv e PBX codes
is di al ed f ir st . T his al lo ws di al ing of P B X ext ens ion s 1 00 , 11 0, 1 11 , e tc . and
functions on lines marked as PBX lines in programming.
Pe rso nalized Me ssages
Each st at ion n ot f orwa rde d, can se l ect a p re -as si gned mes sag e t o di sp lay
on the LCD of the digital key telephone calling that station.
Therearetenpossiblemessageswhichcanbedisplayed:
00 = (cl ea rs me ssa ge) 06 = O n T ri p
01 = O n Va c at ion 07 = I n M e et ing
02 = R e tu r n A M 08 = A t Ho me
03 = R e tu r n P M 09 = O n B r ea k
04 = Return T omorrow 10 = At Lunch
05 = Return Next Week
Cus tom
The Custom Message feature allows the system administrator to enter up
to te n c u s to m mes sag es fo r u se by st at io n u se rs o f the s yst em. Th ese
mes sag es may be spe cif ie d an d customi zed by the custome r o n a
sys te m-wi de ba sis . 
						

							2-64 Perso na lized Me ssa ges
Date and Time Entry to Personalized Message(s)
The Date/Time Personalized Message feature allows the station users to
activate certain messages that allow the user to enter a specific time or a
date of return. These messages display on calling stations to alert them o f
the d esi r ed par ty s r et ur n t ime or da te .
11 = On Vacation Until: MM/DD
12 = Return: HH:MM xm or MM/DD
13 = On Trip U ntil: MM/DD
14 = Meeting Until: HH:MM xm
15 = At Home Unti l: HH:MM xm
16 = O n Br ea k Until : HH:MM xm
17 = At Lunch Until: HH:MM xm
Per so nal iz ed Mes sage C ode on a Flex Key
The P er son ali z ed M ess age Cod e f eat ur e all ows a k ey st at ion user t o
progra m the person alized mes sag e code [633# ] onto a flex button. Th is
speeds access of the pre-selected messages.
Scrollable Canned Messages
The S crolla ble C anne d Mes sag e f eature allows the us er to us e a single
di git [# ] or [
✳] to scroll throu gh the canne d me ssa ges and se le ct one.
Whe n t he des ir ed me ssa ge is di spl aye d, p re ss ing the hol d b utt on pla c es
that message on the station LCD. This feature operates when the phone
isintheidlemodeonly.Thisfeaturecannotbeactivatedifthestationis
in the C all F orw ard or DND mode(s) . T his feature is not a vaila ble to
Attendant stations. The messages scroll in the following order::
1.(cle ars me ss age )7 . In Meeti ng
2. On Va c at io n 8 . Re tu rn Ne x t We e k
3. At H ome 9 . On B reak
4. Retu rn AM 1 0. Ret urn To mo rro w
5. At Lun ch 1 1. On Trip
6. Retu rn PM 
						

							Pref erred Line Ans wer 2 -65
Pref erred L ine Answer
A station with Preferred Line Answer can answer any assigned outside,
transferred, or recalling line, or queue callbacks by lifting the handset or
pr ess ing t he ON/ O FF bu t to n. Th e s ta ti o n M US T b e physi c al ly ri ngi ng, to
function properly .
Privacy Release
Privacy is insured on all communications in the sys te m. If des ired , the
customer ma y elect to disable th e Automatic Privacy fea ture, thus
allowing up to seven other stations to join in on an existing CO Line
conversations.
Per CO Lin e O ptio n
The Per CO Line feature allows programming of each CO line individually
for priv acy. This f eature is use ful for maintaining se curity on s uch line s as
data lines, private lines, or special circuits requiring privacy. If privacy is
disabled on a CO line the n, wh ile in use, anothe r station may enter the
conversation simply by pressing the CO line button. A programmable
warning tone is presented to all parties prio r to actual cut-thru. The
st at ion at te mpt ing t o en te r the c onv er sat io n must a ls o hav e pri va cy
di sabl ed .
Per Station Option
Each st at ion may be pr ogra mme d t o gi ve t he s ta ti on t he capa bi li ty to
join an e xisting conv ersation simply by pres sing the CO line button that is
in us e. A programma ble warning tone is pres ented to a ll parties when the
station enters the conv ersation. T he CO line mus t als o ha ve priva cy
disabled to allow the cut-through. Privacy per station on SLT type
st at ions al lo ws/ den ie s c am p-on to the S LT. Th is is use ful for da ta
app li cat ions .
D is abl ing of th e p riv acy fea ture may be li mite d by fe dera l, s ta te o r lo cal
l aw, s o che ck th e re le van t laws in y our ar ea be fore d is abl ing pr iva cy. 
						

							2-66Priva te Line
Private L ine
Private line programming allows certain lines to ring at a specific station
only . W hen pla c ed on Hol d, the se l ine s a re a ct i ve at t he prog ram med
station only . A private line can b e transf erre d to othe r stations , provide d
the s ta ti on r ec e iv ing th e c a ll has a loop but t on or di re c t appe ar anc e of
tha t CO l ine .
Pulse-to-Tone Switchover
Whe n comma nded , the sys te m cha nges the signaling on a n outside line
from dial pulse to DTMF (tone), allowing the use of common carriers
behind a dial pulse outside line. This can be done manually when dialing,
orcanbestoredwithina speeddialnumber.
Range Programming
TheTri ad- SSy stem al l ow for r ang e pr ogr ammi ng whe n pr ogra mmi ng CO
li nes an d S tat i ons. Range pr ogr ammi ng a ll ows you t o pr ogr am all
parameters a like for th e entire ra nge or you can change or mod ify a f ew
items for all members in the range.
Remote Administration
The Remote Administration feature allows authorized personnel to
access the administration programming via a terminal device (portable
telephone device or persona l co mputer with communications sof twa re
pac ka ge). Th e f eat ur e per mi ts t he re vie w a nd e nt ry of t he c ust omer
database in the same manner as via the digital telephone. The terminal
dev ice can be connected directly to the RS- 232C conn ector on the
optiona l Miscellaneous Service Unit ( MISU ) on theTr iad-SSyst e m, or ca n
be accessed by a telephone modem linking the RS-232C connector (via a
CO line ) to a re mote location. W hen entering the sys te m remo te ly via a
te rm ina l devi c e, ac c e ss to the 9 6 00 ba u d mo dem is av ail ab le . 
						

							Remote System Monitor and Maintenance 2-67
D at abase Upl oad/ D ownl oad
Datab ase Upload/D ownloa d provide s a maintena nce f acility which is
adde d to the Rem ote Adminis tration routine. T his rou tine permits
downloading of the databa se to a PC , whe n a so ftwa re change is mad e or
when t he s yst em mus t b e ini ti al iz e d an d r epr ogr amme d.
The routine facilitates th e p rogramm ing of a datab ase on an in-hou se
sys te m which ca n be down load ed to a PC, and then uploade d to a
system in the field. After the system maintenance is completed, the file
sav ed in the PC can the n be up load ed to the s ystem.
Remote System Monitor and Maintenance
Maintenance
The Remote Maintena nce fe ature allows the Interconne cts’te c hni ca l s taf f
to re vi ew the s yst em c o nfi gu ra ti o n da ta and i ndiv idu a l c ard sl o t
configuration data. This can be done on-site using a data terminal or
remotelyusingamodemtoaccessaremotedataterminal.When
entering the system remotely via a terminal device, access to the optional
9600 baud modem is available.
Mo ni t or
The Remote Monitor f eature p rov ides remote a ccess to the ins ta lled
system for diagnostic purposes. These capabilities benefit Service
pe rson nel e nabling them to supp ort the end use r re motely. D if ferent
le ve ls of a c c ess , v ia pas swor d, all ows aut hor iz ed pe rs onnel t o t ra c e,
monitor, and up-load critical information directly from theTr iad-S
Sys tem. This p rov ides a more accurate means of acquiring s ystem
inf orma tion that lea ds to a quick resolu tion of problems th at may occur.
This is all done without interfering with ongoing call processing or
norm al sys te m op er at ion, and in many case s may be per for me d wi tho ut
a site visit. Capabilities allowed and reserved for this high-level
troubles hooting also includ e:
†Monitor Mode
†Enable and Disable Event Trace
†Dump Tra ce Buf fer (Up -Load ) 
						

							2-68 Repeat Redial
Repeat Redial
The Repeat Redial feature allows a digital key station to press a flexible
button or dial a code a nd red ial a bus y or no- answer number at sp ecific
intervals. The user is signaled via a queue call back indication.
The REP EA T REDI A L fl exi bl e but t on fl ashe s a t t he ca ll back r at e of 12 0 ip m
for 15 second s. If the s ta tion:
†Doe sn’t ans wer within the 15 second s, the call back is cance le d. T he
system retains the last call the user made.
†Is busy on an i nt er nal /e xt er nal cal l wh en t he Repe at Redi al que ue ca ll
back occurs, th e ca ll ba ck does not occur until the user g oes on-hook.
The use r must e nte r a Re dia l T im er value when inv oking this fe ature . T his
value is from 006-999, which represents seconds. A 2-minute interval is
ent er e d as 1 20 . Def aul t val ue is 1 mi nute (6 0 ).
Rin g Tone (Us er Selectable)
The ring tone s ig nal used to notify s ta tions of an in co ming call ca n be
changed by each station user to provide distinctive ringing among a
group of stations. Each station user may select a distinctive ringing tone
that is used to ring their station. The system provides 36 different ring
patterns that the statio n use rs ma y se lect from.
Save Number Redial (SN R)
Any number dialed on an outside line can be saved permanently and
use d at a ny time. This numbe r is sa ved until a new numbe r is stored. 
						

							Single Line Telephone (SLT) Compatibility 2 -69
Single Line Telephone (SLT ) Compatibility
TheSTA RPLUSDigital Telephone Systems support industry standard
2500- type (DT MF) s ingle line ins trume nts. W hen the C O L ine /Single Line
Int e rfa c e B o ar d (C SI B ) is ins ta ll ed i n t heTr iad-SS yst e m up t o 24 si ngl e l ine
te le phone s can b e s uppor t ed.
Sp e a k e r p h o n e
Both Enha nc ed and Exe c uti ve Di gi tal T el ep hones ar e eq uipp ed wit h a
spe ake rp hone. Howe ver, the spe ake rp hone ca n be progra mme d to work
in one of t hr ee ways :
†Normal sp eak erphone ope ra tion.
†Disabled for outgoing and incoming CO calls but handsfree on
int er c om a ll owed.
†Hea dse t ope rati on al lowe d.
Speed Bins/Chaining
Speed dial bins may be chained together by simply pressing one speed
bin, a nd then anothe r a s re quired . T his is he lp ful for acce ssing Long
Distance carriers or b anking s ervices when account codes are req uired.
Sp e e d Di a l - Fl as h
A flash can be programmed within a speed dial number. When this is
done, a pause is automatically inserted before the remaining speed dial
digits are sent. 
						

							2-70 S peed D ial - St atio n
Sp e e d Di a l - St a t io n
Each station user can program up to 20 frequently dialed numbers. These
numbe rs can be up t o 2 4 -di gi ts in cl udi ng p ause s, fl ash command s,
pulse- to -tone s witchover, an d no- dis play cha ra cters . T here are a tota l o f
1000 speed locations in theTr iad-SSystem for dividing among all
te le pho ne s.
Numbers are entered by using the SPEED button and dialing a three-digit
code. This featu re can also be assigned to any of the buttons in the
flexible b utton f ield on each k eys et for one-button a ctivation .
Sp e e d Di a l - Sy s t e m
Up to 980 commonl y di al ed numbe rs can be pr ogra mme d i nto Sys te m
Speed Dial f or us e by stations allowed this fea ture. These numbers can be
up to 24-digits including p ause s, flash commands , p uls e- to- tone
swi tchov er , a nd no- di spl ay chara cte rs . S pe ed bin numbe r s 0 60 -0 9 9 ar e
not monitored by toll restriction. Each station may be allowed or
di sal lowe d a ccess t o an ass ig ned ra nge of bi n n umbe rs.
St a t io n I D L o c k
TheStationIDLockfeatureprovidesameansforthe
ins ta ll er / pr ogra mmer t o l oc k t he st at ion I d of all s ta ti ons in the s yst em.
Once locked, attempts to plug unlike devices (i.e., a DSS into a 24-button
port)resultsinthedevicenotworking.
This feature is designed to prevent the loss of station programming that
re sults whe n a diffe re nt station typ e is plugged into a p ort alread y
des ig nat ed as anot her st at i on t ype . 
						

							Sta tion Mes sage Detail Recording (SMDR) 2 -71
Station Message Detail Recording (SMDR)
TheTri ad- SSy stem provides deta ils on both incoming and outgoing calls .
This feature is programmable to allow recording of all calls or just
outgoing long distance calls. The system tracks calls by outside line,
numbe r di ale d, ti me -of- day, dat e, st at i on t hat pl ace d t he call a nd
duration of call. Account codes ma y also be entered an d recorded .
Station Relocation
The S tation Relocation feature provides a means to allow a us er to
unplug their station and plug it in at another location. Then by dialing a
code followed by the old station number, all station attributes, including
ext en si on numb er , bu tt on ma ppi ng, spe ed di al, and cla ss of s er vi ce a re
trans ferred to the ne w location.
Text Messaging (Silent Re sponse)
The T ext Mes sag ing fea tur e al lows a st at ion use r to use te xt me ssa ges t o
re spon d to a calle r tha t has eithe r Cam ped -On or has use d the Off-H ook
Vo ic e O ve r (OHV O) fea tu r e to al er t a bu s y s ta ti o n o f a w ait i ng c al l o r
mes sag e. The camp ed- on s tat i on ma y r es pond t o t he cal le r vi a t he
pe rson ali z ed, cust om, and re spon se te xt (LC D) m ess age s. The t ext
mes sag es app ear on the ca ll ing par t y LC D di sp lay . T he call i ng
(originating ) station and receiving s ta tion MUS T be a digita l te le phone .
The r ece iv ing st at ion MU ST al so b e p rogr amm ed to al low OHVO ca ll s.
If a statio n i s assigne d to a spe cific port an d th at sta tion user un plug s the ir
st ation and p lugs it in at anot her l ocat ion, th e da tabase a dmin istrati on
prog rammin g is up date d t o r efle ct the ne w p ort cha nge . Stati on lock may
prevent this feature from working correctly.