Starplus Triad S Product Manual

							4-10 DS S/ D LS Fea tures
DS S Consol e Ma p #2 --By def ault has 32 Sta tions, 100–131. All buttons
are f le xib le and can be change d b y the station user. This m ap ca n be
duplica ted on another D SS/D LS con sole a nd a ssigned to the same
st at ion.
Fi gure 4-2 : DS S Consol e Ma p #2
100 101 102 103
104
10510 6
107
108
109 110
 111
11 2 11 3 11 4 1 15
116 117
11 8119
120 121
12 2123
124 125
12 6127
128 129
13 0131 
						

							5
Digital Station
Operation
TheTr iad-SSystem has a variety of features and flexible programming,
allowing e ach te le phone us er to program the telepho ne to m ee t the ir
ind ivi dua l n ee ds.
This ch apter contains the follow ing inf orma tion:
†Operating instructions for the digital telephone.
†Illustration of the telep hone used in theTri ad- SSystem.
†Telephone key descriptions and their functions.
†Vi sual an d aud ibl e cues t hat accomp any t he var iou s s te ps for
operating the fea tures .
AStat ion Us er’sGuidei s al so a vai la ble t hat p rovi de s d et ai le d ope r ati ng
ins tr uc t ions . 
						

							Introduction5-3
Introduction
EachTr iad-SSystem provides the all the keys, indicators, and features
des cri be d.
Handset and Speakerarelocatedattheleftsideofthefrontpanel.A
hands et is prov ide d to a llow conf ide ntial conv ersation whe n de sire d.
Lifting the han dse t from its cra dle (going off-h ook) dise ngage s the
st at ion’s built- in s pea ker. T he s pe aker is located d irectly below the ce nter
portion of the handset.
The station ma y be ope rate d w ith the hands et on- hook. Whe n this
occurs, audio is transmitted to the station u ser through the station’s
spe ake r.
Figure 5-1: Executive Digital Telephone 
						

							5-4I ntr o ducti o n
Digital Telephone Description
Figure 5-2: Digita l Key Telephone
VOLUME
SPEED
HTP
CAMP ON CONF
MSG FORWARD
FLASH
TRANS
H
O
L
D
STA  153
JUL 21 99
12:31 pm
12345
6
78
9
1011
12
1314
15
16
O
N
/
O
F
FM
U
T
E
123abcdef
456jklmno
789tuvwxy
0oper ghi
prsS# 
						

							Introduction5-5
Tabl e 5 -1 : Di git al Key Tel epho ne But to ns
Numbe r F eat ure Des cri pti o n
1Display
(E x e cu t iv e M o de l s on ly )D isp la y s in form at io n a b ou t tel ep ho ne sta t us, d ia li ng
d ir ecto ri es, an d tex t messa g e in form a tio n.
2 h.t. p. U sed t o selec t m ode of o per at ion: Handsfr ee, Tone, or
Pr iv a cy.
3msgKe y U s e d f o r A ut o - C al lB ac k t o a t e le p ho ne w hic h h a s l e f t a
t ext message or t o access voi ce messages.
4confK ey U sed t o est abli sh c onference c al ls.
5fo r w a r dKey Used to forward your calls to another station or voice
mail.
6sp ee dKey U sed t o acc ess speed dialing, save number redial, and
l as t nu mb e r r e di al . T hi s bu tto n al s o i s us e d to a cc e s s
f l e x b u tto n p ro gra m min g.
7transK ey Used t o t ransfer an outsi de call fr om one station t o
another.
8muteKey U sed t o a c tiv a te/ dea c tiv a te MU TE fu n cti on . Wh en
ac tiv ated, the p art y o n t he o th er end c an no t h ear yo u.
9camp-onKey Used to alert a busy station that an outside line is on
hold and waiting for them.
10on/o ffK ey U sed t o m ak e a c a ll w ith ou t l ifti ng th e ha n dset .
11fl a s hKey Used to end an outside call and to restore dial tone
without hanging up receiver.
12volu meK ey U sed t o adjust level of tones, background music ,
r in gin g, recei ver vo lu me, a nd d isp la y con tra st .
13holdKey U sed t o hol d c alls, t o ret rieve held cal ls.
14 Microphone Used to talk with other party without using the
handset.
15 Speaker Outputs tones and voice at your extension.
16 Fl exi bl e Button K eys U sed t o ac cess outsi de l ines or ac cess c all-handli ng
features. 
						

							5-6I ntr o ducti o n
Flexible Bu tton sprovide access to idle outside lines, DSS/BLF for
interna l s ta tions, access speed dial numbers an d activ ate fea tures . Thes e
but tons can be pr ogra mme d by t he i ndi vi dual s tat i on us er . T he def ault
fl ex f eat ur e but tons ar e des cri be d as fol low s:
†CALL BACK butto n lets you initiate a call back request to another busy
st at ion. A s s oon as t hat st at io n be comes i dle , t he st at ion tha t le ft th e
call b ack req ues t is automatica lly s igna led. A f lex button mus t b e
ass ign ed to use thi s fea tur e.
†PIC K-UP bu tton lets you pick up a tone ringing intercom call,
tr ans fer r ed, inc omi ng, or r ec a ll ing out si de ca ll t o a spe c if ic
unat te nde d s tat i on, b y gr oup or d ir ect ed cal l p ick- up.
†DND (DO N OT DIS TURB) but ton le ts t he use r pla ce t he ir t el eph one
into Do Not Disturb mode to eliminate incoming outside line ringing,
intercom ca lls, transf ers a nd p aging an nounceme nts. T he station in
DNDcanusethetelephonetomakenormaloutgoingcalls.On
Attendant stations, this button becomes the system Night Mode
button. A flex button must be assigned to use this feature.
†LINEQUEUEbuttonletsyouqueue toanoutsidelinewhenalllines in
a g roup are b usy. Your s ta tion is p la ce d in q ueue , awa itin g a line in
the s ame gr oup t o be come avai l abl e.
Outside Callsare announced by a tone signal repeated every
3. 2 secon ds. The corre spond ing outsid e line indicator flashe s s low ly.
Interco m Callscan b e tone ringing or voice a nnounce. If voice
announce d, the rece iv ing station re ceive s three tone burs ts prio r to the
announce me nt. If a tone ring ing call, the rece iv ing station hea rs a tone
ring every 2.4 seconds. 
						

							Introduction5-7
Digital Numbering Plan
* Features available with optional software
Table 5-2: Digital Telephone Numbering Plan
ACD * Ag e n t H elp 57 4 L as t Nu m ber R e dial [S P EED ] +[ #]
ACD* Agent Login (Prima ry Grp) 572+[5UU] LC R or CO Li ne Grp 1 9
ACD * Ag e n t Lo g in (S ec o n da r y G r p) 58 2 +[5 U U ] ( if LCR disa bled)
ACD * Ag e n t Lo g o u t (P r ima r y G r p) 57 1 LC R Q ue u e Ca n c el 62 6
ACD * Ag e n t Lo g o u t (S ec o n dar y Gr p ) 58 1 L o op Ke y ( Re qu ir es B u t t o n ) 89
ACD* Cal l Factor 580+[5UU] Message Wait 623
(requires button) +[FFF ] M odem via DIS A Access or Trans 499
ACD* Cal l Qualif ier 57 0 +[ YY ] Na me in Displ ay Progra mm ing 69 0
ACD* Group Member S tatus 573 O ff-Hook Pref Programming 691+[BB]
ACD* Group Pilot Num bers 1-1 6 5+ [UU] O ff -Net - Call For wa rd [F WD] +[
✳]
ACD* or UCD Avail able /Una vaila ble 56 6 O HVO Enabl e 62 8
ACD* or UCD Calls in Queue Disp lay 56 7 5 5 +[ U] Page - A ll Ca ll (Int & Ext) 70 0
ACD* Ove rf low S ta Ava il/Unavai l 57 8 Page - E xterna l All Ca ll (A ll Zones ) 76 +[ 0]
ACD* Supe rvi sor Login 576+[5UU] Page - E xte rnal Zones 76+[ P]
ACD* Supe rvi sor Logout 575[5UU] Page - I nte rnal A ll Call (Al l Zone s) 709
ACD* Supv Queue Status Disp lay 577+[5UU] Page - I nternal Zones 1-8 701-708
Atte ndant 0 Page - M ee t Me (Answe r) 770
Background Music 632+[0, 1, 2] Personalized Messages 633+[ZZ]
Call For ward - Al l [F WD] +[ 6] Pe rs onalize d Me ss age s - Clea r 63 3 +[0 0 ]
Call For ward - Busy [FWD]+[8] Repeat Redial 643
Call For ward - B usy /No A nsw er [F WD] +[ 9] S ave Numbe r Re dial [S P EED] +[
✳]
Call For ward - No Answer [FWD]+[7] Speed Dial Access [SPEED]+[YY Y]
Cal l Fo r war d O ver r i d e 5# ( 0 00 - 01 9 S t a) (0 20 - 99 9 S ys )
Call Park Location - Personal 438 Station Rel oc ate 636+[X XX]
Call Park Loca tion - S tation 43 9 +[X XX] Tone Mode Ring O ption 6# +[ XXX]
Call Park Loca tion - S yste m 43 +[ C] UC D Group Pilot Numbe rs 55 + [ U]
Call Park Pickup ( Key a nd SLT ) #4 3+ [C ] Univ ers al Day/Nig ht A nsw er #5
Cle ar Call For ward, DND, Ms g 66 2 Voice Mail Grp Pilot Numbe rs 44 +[ V]
CO Line Direct Ac ce s s 88 +[ LLL ]
CO Line Group ( LCR if 9 11 activ e) 80 0
CO Line Groups 1-24 800-823LE GE ND--
Dial By Nam e 6
✳
Directory Dial 680C = C al l P ar k L oc a t i on (0 - 7)
Distinc tive Ringing 69 5FFF= ACD* Call Factor (000-999)
Do Not Disturb 631H = Hunt Group Number (0-7)
Executive O verrid e/Monitor Barge-I n 625LLL = Lin e N u mb er ( 00 1- 01 2)
Exte nsi on N u m ber s -Tria d -S100-131P=External Page Zone Number (1-2)
Follow- Me Forw ard 64 2U=UCDGroup Number (0-7)
GroupCallPickUp(KeyandSLT) #0U U = ACD * ( 50- 6 5)
Head set M ode 634V = VoiceMail GroupNumber(0-7)
Hunt Group Pilot Numbers 45+[H]XXX = Intercom Station Numbers
ICLI D Dis play (A nsw ere d Calls ) 65 9Y Y Y = S p e e d Di a l B i n N um be rs
ICLI D Dis play (Unans we red Ca lls) 63 5ZZ = P ersonalized Mes sages 
						

							5-8 A ccoun t Codes
Account Codes
When connected to an o utside line call:
1 . Pr es s t he pr e- pro gram med ACC OUNT CO DE but ton .
2. Dial account code up to 12-digits. ( The other p arty does not h ear the
digits being dialed).
†If account code islessthan 12-digits,an[✳]mustbeenteredto
re tu r n to t he c al l.
†If account codes a re forced, the a ccount cod e m ust be entered
prior to dialing the outside number.
Account Codes/Traveling COS ( Verified)
The Verified Account Code/Traveling Class of Service (COS) feature
pr o vid es th e a bi li ty to tr ac k spe c if ic c a ll s b y e nte r ing a v er ifi e d, v ari ab le
le ngt h (up t o 1 2 d igi t s) i de nti fi er . E ach a ccount code can b e a ssi gne d a
day and nigh t Cla ss of S ervice f or determinin g the dia ling p rivile ges
allowedbythataccountcode.
This feature provides a means for users to override a restricted station. If
the d ialed account code ma tches the Verified Account cod e tab le, a n
int e rc om dia l tone i s r e tur ned , ot her wi se an er ror t one is pr es ent e d.
Using forced Account Codes is optional, ava ilable on a sys tem-wide bas is .
SMDR m ust be ena bled f or the account code to print a s pa rt of the SMD R
re c o rd . T heTri ad- SS ystem allows up to 250 12-d igit account code s for
ve ri fic a ti o n p u rp o ses .
SMDR m us t b e e nabl ed for th e A cco unt C ode fe atur e to op erat e. A ls o,
SMDR mus t be en able d fo r th e accou nt code to be come pa rt o f the S MDR
reco rd. 
						

							Ans wering a R ecal l 5-9
En teri n g an A ccoun t Code Pri or to a CO Cal l
1 . Pr es s p re -pr ogr amme d A CCO UNT COD E b utt on b efor e ac c es si ng a
CO li ne.
2. Dial th e a cco unt cod e up to 12- digits. If the account code matches a
v er ifi e d ac c o u nt c o de , i nte rc o m di al to ne i s re tu r ne d. O th er wi se an
error tone is presented.
3 . Acce ss the out si de CO li ne or di al th e LC R code and dia l the de si re d
nu mber.
Conditions
†Verified Account C odes allow use of an a ccou nt cod e a s a trav eling
Cl ass of Se rv ice .
†If LCR is a ctivated in the system and verified a ccount codes are f orced,
theusermustentertheaccountcodebeforedialingtheLCRcode.
†Whe n ve ri fi ed ac c ount c odes ar e for ce d, s ta ti on M US T e nt er an
account code to dial a nu mber that is restricted through s ta tion COS
and toll restriction. An account code is n ot required for calls that are
unrestricted through station COS and toll restriction.
†Whe n ve ri fi ed account codes ar e not for ced, a st at i on use r may pl ace
a call without entering an account code. In this case , the s ta tion use rs
COS i s b ase d on th ei r st ati on C OS. I n t his c as e, a us er c an ent er a
ver i fie d a cco unt cod e to u pgra de th ei r C OS .
†The R e dia l f eat ur e d oes not sup por t Ve r ifi ed A cc ount C odes .
Answe ring a Recall
When an outside line remains on hold for an extended time period, a
recalling ring reminder is sent. (If Preferred Line Answer is enabled, skip
st ep 1. )
1. Pres s ou ts ide line, Loop or Pool b utton f las hin g at very fa st rate.
2. Lift hands et or pres s ON/OFF button to conve rse.
SMDR m us t b e e nabl ed for th e A cco unt C ode fe atur e to op erat e. A ls o,
SMDR mustbe enabled fortheaccountcode tobecome partof theSMDR
reco rd.