Starplus Triad S Product Manual

							Syst em Configurat ion A-3
System Con figuration
The fol l owing il lu st rat i on de pi c ts th e c onf igur at i on pr es umed for t he
implementationoftheICLIDfeatureforthesystem.Thephonesare
pr esu med to be in an A C D or UC D gr oup in ord er t o al low pr oper
operation with the system.
Figure A-1: CTI Syste m Configura tion
CO L INE S
ICLID
Int erface
UnitICLID
Interface
Un it
RS 232S TAR PL US
KSU
RS232
LAN
SE RV ERCTI
Modul e
CTI
Modul e
CTI
Modul e
LANLAN
LAN
LAN 
						

							A-4 Funct ion al Pe rformance
Functional Pe rformance
The I CLI D ( Incoming Cal li ng Line IDentification) feature was added to the
Tri ad- SSystem as a first step in providing it generally. The key system
operation of this feature is dependent on the feature first being activated
from the central office so that the numbers of the calling party are
delivered over the individual tip and ring of the CO lines during the first
si le nt int e rva l bet we en ri ngi ng.
The fe ature s imp le mente d ar e:
1. Display o f calling numbe r/nam e on in itia l ring-in of a line on the
di spl ay k eys et s.
2. Recording of incoming call number/name on the SMDR printout.
3. Manage me nt of an Unans wered Call ta ble f rom a disp lay phone with
appropriate privilege level to allow tracking of unanswered calls for
s ta ti st ica l infor mat i on an d r et urn cal l manag eme nt.
4. Local trans la tion of incoming num bers to n ames accordin g to a table
of numb er/na me equ iva lences which can b e adminis tered b y the
system.
Calling Number/Name Display
The Calling Number/Name Display feature is intended as the basic
offe ring of the IC LID se rv ice whe n as sociated with theTr iad-SSyst e m.
Essentially, whenever an incoming call is received at the system, the
numbe r rece iv ed a long with th e ringing s igna l is stored in the line control
tables and used at various points in the processing of the call.
The primary function is that the calling number is displayed (if available)
at any poi nt at whi ch t he LI NE RI NGI NG is di spl aye d i n t he sys te m.
With the availability of the Calling Name feature, if the calling name is
pr ovid ed, t he syst e m de li ve rs t hat t o t he dis pla y i nst ea d of th e c a ll ing
numbe r.
If 2 l ine s are rin gin g in at the same time , th e d isplay shows t he olde st li ne
infor matio n. Afte r 1 of the l ine s i s an sw ere d, the dis pl ay s hows the
infor matio n on th e una ns wer ed li ne . 
						

							Fun ctional Performan ce A-5
The specification for this feature is that the system displays its LINE
RIN GING me ssa ge as norma lly implem ented and alte r tha t dis play to the
calling number/name if the information is made present on the line.
This allows the normal operation of the system when ICLID information is
not pres ented or the d evice which inte rce pts it and prov id es the
information to the KSU is missing or failed.
-or -
†If t he Cal li ng N ame is ava il abl e, th e d is pla y i s s hown as ab ove wher e
X.. . r epr es ent s the i nte r nal t abl e s tor age of th e ca ll ing name . N ote
tha t al tho u g h t he Cent ra l Of fic e de li ve ry o f the c al li ng name i s
15-cha ra cte rs, the internal table use d to s tore the nam e f or
translation of a received number is 24-characters in width.
†If the Central Office delivers a Name, it is positioned left justified in
the 2 4- c har ac te r fie ld o n th e di spl ay. No t e t hat i f a nu m ber i s re c ei ve d
whi ch mat ches a numbe r/nam e t r ansl at ion , t he tr ans lat e d nam e i s
use d an d the name de live re d from the Ce ntral Office is eff ectiv ely
di scar ded.
†If No Name is av ailab le from the Ce ntral Office or a Tra nslation Ta ble ,
the d el ive re d nu mber i s dis pl ayed as th e r ep eat ed c har ac t er N
(14 cha ra cte rs ).
00000000011111111122222
123456789012345678901234
bbbbbNNNNNNNNNNNNNNbbbbb
XXXXXXXXXXXXXXXXXXXXXXXXXXX 
						

							A-6 Funct ion al Pe rformance
In co mi ng Nu mb er / Na m e S M DR
As with the a bove fe ature impleme ntation, the intent is tha t the s ystem
ope rate normally in the abs ence of IC LID in form ation or the failure of the
IC LI D e qui pmen t.
†If t he Info rma ti on i s P r es ent at t he ti me t hat an SM DR r e cor d i s
generated f or a call, it alters the conten t a nd f orma t of the SMDR
o u tp u t re c o rd.
†If t he Cal li ng N umbe r is avai la bl e, t he numb er i s out put i n t he SMDR
re c ord in the s ame lo ca ti on a s t he di al ed numbe r is loc a te d i n t he
outg oing calls.
†If the Calling Name is present, an additional line is output in the
SMDR ide ntifying the na me. This record imme diate ly follows the
no r mal SM DR re c o rd.
The normal S MD R record includ es an indicator which id entif ie s that a
following record with name identification is present.
Unans wer ed c al ls ar e re c ord ed on t he SM DR a s a sys te m o pti on t o a ll ow
the i de nti fi c at io n o f c al le r s fo r s ta ti st ic a l and ca ll -ba c k pu r po s es . T hes e
calls are identified with an indicator in the SMD R record.
Unanswered Call Management
An Unans were d Ca ll Mana gem ent T able with 50 entry cap acity for the
Tri ad- SSys te m a re ma intained in the s ystem . T he calling numb er/name
information pertaining to any unanswered call is placed in this table at
the time the sy stem has dete rmined that the ca ll ha s b ee n ab andone d.
Thi s tab le ma y be acce ss ed from any st at ion di spl ay p hone so t ha t
unans wer ed c al ls may be r evi ewe d and h andl ed by t he e nd us er .
Local Name Translation
An administrable table provides a local translation from a received calling
number to a name. This table can be administered by the customer from
the a ttend ant console loca tion. In case s of conflict b etwee n the name
del i ver ed fr om t he CO an d t hat i n t he local t r ansl at ion t abl e, the l ocal
translation table shall rule. 200 entries are provided for the System. 
						

							B
Pa r t Nu mber s
This chapter contains the basic and optional part numbers used for
Tr i ad -SSystem. 
						

							Li s t o f E qu ip me nt B- 3
List o f Equipme nt
Tabl e B-1 :Tr i a d - SPart Numbers
Tr i a d- SBasi c K SU (BK SU) 5000-0 0
Tr i a d- SExpan sion KSU (EKSU ) 5002-0 1
DSS Co nso le (Off-Wh ite) TR9010 -08
DSS Co nso le (Bu rg un dy) TR9010 -60
DSS Co nso le (Charc oal) TR9010 -71
Sin gl e Li ne Adapter (SLA) TR9854 -00
8-B utt on Basic (Off-Wh ite) TR9011 -08
8-B utt on Basic (Bu rgu ndy) TR9011 -60
8-B utt on Basic (Ch arco al) TR9011 -71
24-B utt on Enh anc ed (Off-W hi te) TR9013 -08
24-B utt on Enh anc ed (B urg un dy) TR9013 -60
24-B utt on Enh anc ed (Ch ar co al ) TR9013 -71
12-B utt on Exec ut ive (Off- Whi te) TR9014 -08
12-B utt on Exec ut ive (Bur gu ndy) TR9014 -60
12-B utt on Exec ut ive (Ch arco al) TR9014 -71
24-B utt on Exec ut ive (Off- Whi te) TR9015 -08
24-B utt on Exec ut ive (Bur gu ndy) TR9015 -60
24-B utt on Exec ut ive (Ch arco al) TR9015 -71
30-B utt on Lar ge LCD (Charc oal) TR9016 -71
CTI Con nec to r B ox 9020-0 0
Cal ler Identi ficat ion In ter fac e Un it (8 Por t) 1480-0 0
Cal ler Identi ficat ion In ter fac e Un it (4 Por t) 1440-0 0
9600 Baud Mo dem (MODU ) 8030-3 0
4-Circ ui t DTMF Rec eiver Un it (DTMF-A) 9033-1 0
3 CO Li ne x 8 Ci rcu it Dig it al Tel eph on e In ter fac e B oard (CK IB )) 5032-0 0 
						

							B-4 List of Equipme nt
3 CO Li ne x 8 Ci rcu it Si ng le Lin e In ter face B oard (CSI B)) 5033-0 0
Message W ai t U nit (MSGU ) 5033-1 0
Misc ellan eou s In ter fac e Servi ce U nit (MISU ) 5035-0 0
Tabl e B-1 :Tr i a d - SPart Numbers 
						

							C
Customer Database
Programming