Toshiba Dkt2010h User Guide
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The Basics Conference Calls Strata CTX DKT/IPT Telephone 11/0317 If you want to Split with a different extension, continue to press the NEXT soft key until you see that extension. Example, if you want to Split with extension 202, press the NEXT soft key until you see 202. Then press the number shown to the left of it ( &) on the dial pad. 3. You can return both yourself and the other Split party back into the conference by pressing JOIN. ➤To Drop the Split party from a conference ➤Press the DROP Soft Key. The party that you are talking to privately (the party which you have Split from the conference) will be disconnected (Dropped) and you will rejoin the conference. If you are in a three-way conference and Split with one of the parties, the remaining party will essentially be “on hold” until you return to the conference. 7034 RTRN NEXT 2:202 ModePageScroll Feature 7035 JOIN DROP 202 ModePageScroll Feature
The Basics Hold 18Strata CTX DKT/IPT Telephone 11/03 Hold 1. To place a call on hold, press % . Your LCD shows the line on hold. The held Line’s LED flashes green while appearances of the line at other stations flash red. To return to the held call, press the held button. If you do not return to the held call within a specified time, it rings back to your telephone. The call remains camped-on to your station indefinitely. If the held party hangs up, the call is released. 2. Repeat Step 1 to place additional lines on hold. NoteSee the Call Pickup section to pick up a call on hold from another extension. Exclusive Hold This feature enables you to place a call on hold so that only you can retrieve it. ➤While on a call, press % twice. That line’s LED flashes green while appearances of the line at other stations are steady red (in use). Automatic Hold This feature enables you to place a call on hold by pressing another button – no need to press % . Make sure this feature is programmed on your system; if not, existing calls will drop. ➤While on a call, press another extension button to receive/originate a new call. The accessed line’s LED flashes (in-use). The first call is put on hold and your extension’s LED flashes. You can also switch between calls without having to press % . Consultation Hold 1. While on a call, press !#$ . The call goes on hold. 2. Dial another line. 3. Transfer the call or return to the held call by pressing its button.
The Basics Volume Control Strata CTX DKT/IPT Telephone 11/0319 Vo l u m e C o n t r o l ➤To adjust the handset volume ➤Press the to increase volume and to decrease volume during the call. When you hang up, the volume returns to the default setting. ➤To adjust the speaker volume for internal/external calls and background music 1. Press . 2. Press an extension button - you hear dial tone. 3. Press the to increase volume and to decrease volume. This volume setting applies to all calls until changed. ➤To adjust Ring Tone, Handsfree Answerback and Speaker Off-hook Call Announce ➤Make sure the telephone is idle and the handset is on-hook. Press the to increase volume and to decrease volume. This adjusts volume for your telephone’s ring tone, Handsfree Answerback and Speaker Offhook Call Announce simultaneously. ➤To adjust handset Beep Tone 1. With the handset off-hook, dial the Beep Tone Adjustment Code (default code). You hear busy tone. 2. Press or to reach the desired level. LCD Contrast Adjustments ➤Press and hold down the button, and press and release or repeatedly. Each time you press or , the contrast increases or decreases. There are eight steps in either direction. To return to the middle setting, repeat the above step.
The Basics LCD Contrast Adjustments 20Strata CTX DKT/IPT Telephone 11/03
Strata CTX DKT/IPT Telephone 11/0321 Advanced Operation3 This chapter gives you more details about your DKT3000-series telephone, IPT1020-SD, or DKT2000-series telephone’s advanced functions. Using Your LCD If your telephone has an LCD, use this section to learn more about its functions. In its idle state, the LCD is a desk clock and calendar. When you are on an outside call, the call duration displays. A “+” on the LCD readout (shown at right) indicates there is more data to display. ➤Press to advance through the information. ➤Press to switch from the Call Forward (CF) display to the User Name display.5800 AUG 08 MON 03:56 CF-ALL 202-203+ ModePageScroll Feature LCD Control Buttons/Soft Keys
Advanced Operation Soft Keys 22Strata CTX DKT/IPT Telephone 11/03 Soft Keys When Soft Keys are on, they replace the functions on the , , and buttons below the LCD. ( is a future feature for DKT3000-series phones and the IPT1020-SD.) The following table defines Soft Key Prompts. Table 1 Soft Key Prompts Soft KeyDefinition ABR Activates Automatic Busy Redial after dialing a busy outside telephone number. ACBActivates Automatic Callback after reaching a busy station, CO line, or CO Line group. BUSY (Busy Override) Sends a call-waiting tone to a busy station. CONF Initiates or completes a conference. EXEC (Executive Override) Breaks into the conversation of a busy called station. EXIT Exits you from a conference; remaining parties are connected. JOIN Joins all parties to a conference while on a conference call. LINEAdds a CO line to an existing call while in the Conference mode. The LCD prompts you to access a CO line after you press this key. MESG Sets a message waiting indication at a busy or unanswered station. OVRD Overrides options, busy mode, or overrides Do Not Disturb mode. PGE Enables you to enter a Page Group number (01~16). RING Makes a called station ring when making a voice announce call to the station. RLS Disconnects a call and returns telephone to the idle state. RTRN Terminates a feature operation and to return to a previously displayed state. SPLTEnables you to break off from a conference call with another conference call member for a private conversation (split). You can use the Join key to reconnect both of you back into the conference. You must be a conference master to use this. See instructions for Conference Split/Join/Drop for further instruction. STA.Adds a station to an existing call while in the Conference mode. The LCD prompts you to dial a station number after you press this key. TA L K Makes a voice announcement to a called station that is ringing. TRNSInitiates or completes a Transfer while on an outside call. Press once for an immediate or announced transfer, depending on system programming. Pressing TRNS again completes the transfer.
Advanced Operation Soft Keys Strata CTX DKT/IPT Telephone 11/0323 Soft Key Example When the Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers access to that feature. Here’s an example of how Soft Keys work. 1. When an outside call is in progress, the LCD appears as shown on the right. ABR = Automatic Busy Redial CONF = Conference PA G E = Paging 2. If you select CONF (press ), the display changes as shown right. LINE = Add an outside line to the conference STA = Add another station RTRN = Return to the original caller without making a conference 3. You will be prompted to dial the desired station. The RTRN Soft Key (press ) enables you to return to the original caller without making a conference. Until the call is answered, you see the screen shown right. When the call is answered, you see the screen shown right. TRNS = exit the call and transfer the first party to the second. JOIN = create a conference with you and both other parties. RTRN = drop the second party and return to a two-way conversation with the original party. 6060 ABR CONF PGE 00:01:01 ModePageScroll Feature LCD Control Buttons/Soft Keys Soft Key Prompts 6061 LINE STA. RTRN LINE OR STATION? ModePageScroll Feature 6062 RTRN DIAL STATION NO. ModePageScroll Feature 6063 200 CALLING ModePageScroll Feature 6064 TRNS JOIN RTRN TALK WITH 200 ModePageScroll Feature
Advanced Operation Advisory Messages 24Strata CTX DKT/IPT Telephone 11/03 Advisory Messages Advisory messaging enables you to store an informative message for LCD telephones that call your telephone. The messages can be up to 16 characters long. The Strata CTX provides a number of stored messages, shown in the table below. Message numbers 5~9 can be defined by your CTX System Administrator. ➤To set an advisory message 1. Go off-hook or press your extension button or phantom directory number button to hear dial tone. NoteA phantom directory number button is similar to an extension button that is shared on other telephones. 2. Press + Message No. (see table) + any additional digits (such as time, etc.) 3. Go on-hook or press to release the line. ➤To clear the registered message 1. Go off-hook or press your extension button or phantom directory number button to hear dial tone. 2. Press &. 3. Go on-hook or press to release the line. Msg No. Characters DisplayedAdditional Digits 0 OUT TO LUNCH 1 IN A MEETING 2 CALL _____________ Directory Number 76345 3 BACK AT __________ Time (e.g., 1030) 4 RETURN ON________ Date (e.g., 10 20) 5 6 7 8 9
Advanced Operation Account Code Calls Strata CTX DKT/IPT Telephone 11/0325 Account Code Calls Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are assigned in the system as a fixed length (default is six digits) and are recorded by the system, along with the details of the calls, which can be printed on a Station Message Detail Recording (SMDR) report. Verified/Non-Verified Account Codes If programmed for Verified Account Codes, the system checks the account code you entered against a list created by the CTX System Administrator. The code you enter must be on the list for the call to proceed. Non-verified account codes must be of a uniform length specified by the CTX System Administrator. Forced Account Codes Some applications require you to enter an Account Code. These Forced Account Codes may be verified or non-verified, depending upon the application, but in either case, the caller must enter a code before proceeding. ➤To dial using Forced Account Codes 1. Place a call in the normal method. If the call requires an Account Code, a burst of tone (Success Tone) is heard after dialing the telephone number alerting you to enter the Account Code. 2. Enter the account number. When the number of digits designated for account codes has been entered, the number will be checked against the verified list, if chosen, and the call will continue as normal. If the number of digits entered for the account code is not reached or the verified code does not match, then re-order tone is heard and the call is rejected. You can bypass Forced Account Code requirements with three emergency numbers, including 911. See your CTX System Administrator for these numbers: 1) 911 2) _______ 3) _______
Advanced Operation Account Code Calls 26Strata CTX DKT/IPT Telephone 11/03 Voluntary Account Codes (Verified/Non-Verified) Voluntary Account Codes are optional. They can be entered during a call and are used for tracking selected calls using Station Message Detail Report (SMDR) call detail recording option. If the system is set for Verified Account Codes, station users must enter a specific code when entering the Voluntary Account Code(s) or the code is not validated for the SMDR call report. This does not affect the call. There are two ways to dial using a Voluntary Account Code: ➤To dial using the Account Code button 1. After accessing a CO line, press the ! button. LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.” 2. Enter the account code digits. The LCD prompt disappears upon entry of the first account code digit. After the account code is entered, the time indicator is restored in the LCD. 3. If your station is set for Verified Account Codes, you hear confirmation tone when the code is valid. If the code is invalid, you hear two short tones. 4. Enter the Account Code. Your conversation is not interrupted. ➤To enter an Account Code using access codes NoteIt’s a good idea to warn the other party that you will be disconnected momentarily when you enter the access code. Once the code is entered, you will be connected again. 1. After accessing a CO line, press !#$ . Once you press !#$ , your call is interrupted; you and the other party cannot hear each other. You will hear feature dial tone. 2. Dial . LCD telephones prompt you to “ENTER ACCOUNT CODE NOW.” 3. Enter the account code digits. The prompt disappears upon entry of the first account code digit. After the account code is entered, the connection is restored and the LCD shows the time.