Toshiba Dkt2010h User Guide

							Advanced Operation
Automatic Busy Redial
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Automatic Busy Redial 
After reaching a busy outside number, you can activate Automatic Busy Redial so that 
the system automatically redials the number at regular intervals. The system repeats 
the redial until the destination is no longer busy. This feature may not be on some 
telephones on your system. 
Automatic Busy Redial is not attempted while your station is busy, but continues to 
time-out. The system inserts a pause (P) on your LCD before redialing the number.
➤To activate Automatic Busy Redial
1. When you reach a busy number, press 

()
	 or !#$  + 
. 
The LED flashes red. You hear confirmation tone.
2. Hang up or press 
. The system redials, up to five to 20 times, every 30 to 180 
seconds (depending on system programming). Your telephone receives ring tone 
when Automatic Busy Redial dials the number and it is available. The extension 
and Spkr LEDs flash green.
3. Lift the handset or press 
 and wait for the party to answer. If you do not pick 
up the handset or press 
 within recall timeout (five to 60 seconds) after a 
connection is made, you hear a muted ring for another 30 seconds, then the call 
disconnects.
➤To cancel Automatic Busy Redial
➤Press 
()
	 or extension + 
&. 
						

							Advanced Operation
Automatic Callback
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Automatic Callback
When you reach a busy station, you can set Automatic Callback to have the system 
monitor the busy extension and notify you when it becomes idle. 
Automatic Callback can also place you in queue for an available outside line, if you 
reach a line group in which all lines are busy. When a station or line becomes 
available, the system rings your telephone. Then when you answer, it automatically 
rings the intended destination. The amount of time the system will wait for an idle 
destination is set in system programming. Automatic Callback is also known as “CO 
Line Queuing.”
➤To set Automatic Callback
1. If you hear busy tone after dialing an outside line access code or a station number, 
press 

!* or . Busy tone stops, followed by success tone, then busy 
tone resumes.
2. Hang up. You can make other calls while waiting. 
3. When the called station or outside line becomes idle, your telephone rings with a 
fast LED.
If you called a busy station, the extension LED flashes green (incoming call) 
and the called number displays.
If you called a busy outside line, the extension LED flashes green (incoming 
call rate). The seized line’s number displays.
4. Answer within about three rings (five to 180 seconds, set in programming) to 
prevent the callback from being cancelled. After you answer, you hear success 
tone, and the LED flashes green (in-use).
If you hear a busy tone after answering a callback, the called party is already on 
another call or the line has already been seized or has received an incoming call. 
Your request is not cancelled. You will be called again the next time a line becomes 
idle.
If you were attempting to make an outside call, the telephone number is 
automatically dialed, including the account code or override codes that were used.
➤To cancel ACB
➤Press 
!* or extension button + 
+. 
						

							Advanced Operation
Background Music
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Background Music
You can set background music over your telephone speaker or over external speakers. 
Up to 16 different music sources can be applied to the Strata CTX system: the first 
source is Quiet Tone, all others can be music or recorded information.
➤To enable background music on your telephone speaker
➤Press . LED turns on.
...or press an extension button + 

 + n + 
, where n is the music source 1~15. 
➤To cancel background music on your telephone speaker
➤Press . LED turns off.
➤...or press an extension button + 
.
➤To change the BGM source (1~15) assigned to the BGM button
Press an extension button + 

,  +  + n + , where n is the music 
source 1~15.
➤To enable background music over your external paging speakers
Press an extension button + 

& + n + 
, where n is the music source 1~15.
➤To cancel background music over your external paging speakers
Press an extension button + 

+ + . 
						

							Advanced Operation
Call Forward
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Call Forward
There are two types of Call Forwarding that you can set. One is System Call Forward 
(set in system Programming) which automatically directs calls to a predefined 
location, such as Voice Mail. See your CTX System Administrator to determine or 
change your System Call Forward destination. 
The other type is Station Call Forwarding. You can use Station Call Forwarding (CF) 
to replace your System CF destination with a custom CF setting made from your 
station.
System
System Call Forward directs calls to a destination preset by an Administrator for each 
telephone, commonly set to voice mail. 
➤To turn on System Call Forward for your telephone, press 
 &. Confirmation 
tone (three short tones) and “DATA PROGRAMMED” indicate the data is set.
➤To turn off System Call Forward for your telephone, press 
 &. Confirmation 
tone (three short tones) and “DATA PROGRAMMED” indicate the data is set.
Station
Station Call Forward enables you to assign Call Forward destinations for each 
extension on your telephone that will override the telephone’s System CF settings. 
Each extension can be independently set Station Call Forward to a unique destination. 
You can set a Flexible Button to perform any Call Forward function - see 
“Programming Feature Buttons” on page 71 for more details. Call Forward must be 
set prior to receiving the call.
The following calls to your station can be forwarded:
Internal calls
Auto Attendant calls
Outside lines that ring only your station
Transferred internal or incoming line calls 
						

							Advanced Operation
Call Forward
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Station Call Forward Categories
You can set Call Forward for the following categories of calls. Within these 
categories, you can use five different types of Call Forward Settings.
Call Forward Any Call – Forwards any call, whether an internal call or incoming 
line call.
Call Forward - Incoming Line – Forward incoming line calls only. 
Call Forward Any Call - Set for Another Station – Enables you set forwarding 
of all calls for another telephone within your telephone system.
Call Forward - Incoming Line Set for Another Station– Enables you to set 
forwarding of incoming line calls for another telephone within your telephone 
system.
Notes
Call Forward Any Call and CF-Incoming line can be set simultaneously on a 
telephone. This allows incoming lines calls to be forwarded to a different 
destination than all of the other types of calls.
Call Forward destinations can be to internal destinations and outside telephone 
numbers.
You can change your forwarding destination from outside the system using the 
DISA feature. See your CTX System Administrator for DISA telephone numbers 
and security code access.
Call Forward Settings
Call Forward All Calls – Forwards all calls immediately.
Call Forward Busy/Do Not Disturb – Forwards calls immediately when your 
extension is busy or in Do Not Disturb (DND) mode.
In Tone-first systems with multiple lines, Call Forward Busy forwards calls only 
when all line appearances are in use. In Voice-first systems, Call Forward Busy 
forwards all calls any time your telephone is in use.
Call Forward - No Answer – Forwards all calls to your station whenever you do 
not answer the call within a designated time (set by you when you enable the 
feature). 
						

							Advanced Operation
Call Forward
32Strata CTX DKT/IPT Telephone     11/03
Call Forward Busy/Do Not Disturb/No Answer – Forwards all calls to your 
station whenever you are busy, in the DND mode, or after ringing and you do not 
answer the call within a designated time (set by you when you enable the feature).
Call Forward Cancel – Cancels the set Call Forward feature. Notice that each 
category of Call Forward has a different code for canceling.
Station Call Forward Procedures
Ta b l e  2, “Call Forward Procedure” contains Call Forward Button sequences. You can 
do a Call Forward function by, one, entering the button sequence as described, or two, 
by programming a Flexible Button to perform the sequence. See “Programming 
Feature Buttons” on page 71 for instructions on programming a Flexible Button.
➤To use the Call Forward button sequence
➤Follow the instructions in the following table, shown under “Button Sequence.” 
Some features require additional input, such as:
Dest. Ext. or Telephone No. – CF destination numbers can be internal 
extension numbers or outside telephone numbers. If the destination is an 
outside number, enter the access code used for dialing out (such as 
) + the 
telephone number + 
. The CTX accepts destination numbers of up to 32 digits. 
(See following examples).
Timer – Enter the number of seconds (08~60) your telephone should ring 
before forwarding the call. (This is the CF-No Answer timer.)
CF Pass Code – A four-digit Call Forward (CF) pass code established by 
system programming is required to allow one station to set CF for another 
station. This code is also used to allow DISA callers to set CF for another 
station. Users must enter the CF pass code for the station to be forwarded.
NoteIn Ta b l e  2, (tone) means that confirmation tone (three short tones) will play at 
that point in the sequence to confirm your input was accepted. 
						

							Advanced Operation
Call Forward
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Call Forward Examples
➤To set your telephone to CF Busy-No Answer to an internal extension number
➤Press your extension button + 
  + + + 

 
= Call Forward Access Code sequence
+= Internal Extension Number
= Ring time in seconds before Call Forwards
➤To set another telephone to CF Busy-No Answer to an outside destination 
number after a set time
➤Press your extension button + 
 & +&+ + + 
+ +
,+
 + 
 +,

 &
= CF Busy No Answer Access Code sequence
&+= Other telephone’s extension number
= CF Passcode for other telephone+ 
 
= Outside Line Access Code
,+= 1 + Area Code + Telephone Number

= Must press after entering an outside destination number
,= Ring time in seconds before Call Forwards
Table 2 Call Forward Procedure 
FeatureButton Sequence
Call Forward Any Call - Internal and Incoming Line Calls:
Forwards any call, whether an internal call or incoming line call.
All Calls to an ext. Press ext. button + 
 (tone) + dial the dest. ext. no. (tone)
All Calls to outside 
telephone no.Press ext. button + 
 (tone)+ outside line access code + dest. 
telephone no. + 
(tone)
Busy to an ext. Press ext. button + 
 (tone)+ dial the dest. ext. no. (tone) 
Busy to outside 
telephone no.Press ext. button + 
 (tone)+ outside line access code + dest. 
telephone no. + 
(tone) 
No Answer to an ext.Press ext. button + 
 (tone)+ dial the dest. ext. no. + timer (~) 
(tone)
No Answer to outside 
telephone no.Press ext. button + 
 (tone)+ outside line access code + dest. 
telephone no. + 
(tone) + timer (~) (tone) 
						

							Advanced Operation
Call Forward
34Strata CTX DKT/IPT Telephone     11/03
Busy No Answer to 
an ext.Press ext. button + + dial the dest. ext. no. (tone)+ timer (~) 
(tone)
Busy No Answer to 
outside telephone no.Press ext. button + 
+ outside line access code + dest. telephone 
no. + 
+ timer (~) (tone)
Cancel Press ext. button + 
 (tone)
Call Forward - Incoming Line Calls:
Forward incoming line calls only.
All Calls to an ext. Press ext. button + 
 (tone)+ dial the dest. ext. no. (tone) 
All Calls to outside 
telephone no.Press ext. button + 
 (tone)+ outside line access code + dest. 
telephone no. + 
(tone) 
Busy to an ext. Press ext. button + 
 (tone)+ dial the dest. ext. no. (tone) 
Busy to outside 
telephone no.Press ext. button + 
 (tone)+ outside line access code+ dest. 
telephone no. + 
 (tone) 
No Answer to an ext. Press ext. button + 
+ dial the dest. ext. no. (tone) + timer (~)
No Answer to outside 
telephone no.Press ext. button + 
+ outside line access code + dest. telephone 
no. + 
 (tone) + timer (~)
Busy No Answer to 
an ext.Press ext. button + 
+ dial the dest. ext. no. (tone) + timer (~) 
(tone)
Busy No Answer to 
outside telephone no.Press ext. button + 
+ outside line access code + dest. telephone 
no. + 
 (tone) + timer (~) (tone)
Cancel Press ext. button + 
 (tone)
Call Forward Any Call - Set for Another Station:
Enables you to set call forwarding for another telephone within your telephone system. You will 
need the other telephone’s CF pass code in order to do this. CF Pass Codes are created in system 
programming.
All Calls to an ext.Press ext. button + 
 (tone) + dial the other telephone’s ext. no. + 
enter other telephone’s CF pass code + 
 + dest. telephone no. (tone)
All Calls to outside 
telephone no.Press ext. button + 
 (tone) + dial the other telephone’s ext. no. + 
enter other telephone’s CF pass code + 
 + outside line access code+ 
dest. telephone no. + 
 (tone)
Busy to an ext.Press ext. button + 
 (tone) + dial the other telephone’s ext. no. + 
enter other telephone’s CF pass code + 
 + dest. telephone no. (tone) Table 2 Call Forward Procedure (continued)
FeatureButton Sequence 
						

							Advanced Operation
Call Forward
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Busy to outside 
telephone no.Press ext. button +  (tone) + dial the other telephone’s ext. no. + 
enter other telephone’s CF pass code + 
 + outside line access code+ 
dest. telephone no. + 
 (tone)
No Answer to an ext.Press ext. button + 
 (tone) + dial the other telephone’s ext. no. + 
enter other telephone’s CF pass code (tone) + 
 + dest. telephone no. 
(tone) + timer (
~) (tone)
No Answer to outside 
telephone no.Press ext. button + 
 (tone) + dial the other telephone’s ext. no. + 
enter other telephone’s CF pass code (tone) + 
 + outside line access 
code+ dest. telephone no. + 
(tone) + timer (~) (tone)
Busy No Answer to 
an ext.Press ext. button + 
 + dial the other telephone’s ext. no. + enter 
other telephone’s CF pass code + 
 (tone) + dest. telephone no. (tone) + 
timer (
~) (tone)
Busy No Answer to 
outside telephone no.Press ext. button + 
 + dial the other telephone’s ext. no. + enter 
other telephone’s CF pass code + 
 (tone) + outside line access code + 
dest. telephone no. + 
WRQH + timer (~) (tone)
CancelPress ext. button + 
 (tone) + dial the other telephone’s ext. no. + 
enter other telephone’s CF pass code + 
 (tone) Table 2 Call Forward Procedure (continued)
FeatureButton Sequence 
						

							Advanced Operation
Call Forward
36Strata CTX DKT/IPT Telephone     11/03
Call Forward - Incoming Line Call - Set for Another Station:
Enables you to set forwarding of incoming line calls for another telephone within your telephone 
system
All Calls to an ext.Press ext. button + 
 (tone) + dial the other telephone’s ext. no. + enter 
other telephone’s CF pass code + 
(tone) + dest. telephone no. (tone)
All Calls to outside 
telephone no.Press ext. button + 
 (tone) + dial the other telephone’s ext. no. + 
enter other telephone’s CF pass code + 
(tone) + outside line access 
code + dest. telephone no. + 
 (tone)
Busy to an ext.Press ext. button + 
 (tone) + dial the other telephone’s ext. no. + enter 
other telephone’s CF pass code + 
(tone) + dest. telephone no. (tone)
Busy to outside 
telephone no.Press ext. button + 
 (tone) + dial the other telephone’s ext. no. + 
enter other telephone’s CF pass code + 
(tone) + outside line access 
code + dest. telephone no. + 
 (tone)
No Answer to an ext.Press ext. button + 
 (tone) + dial the other telephone’s ext. no. + 
enter other telephone’s CF pass code + 
(tone) + dest. telephone no. 
(tone) + timer (
~)
No Answer to outside 
telephone no.Press ext. button + 
 (tone) + dial the other telephone’s ext. no. + 
enter other telephone’s CF pass code + 
(tone) + outside line access 
code + dest. telephone no. + 
 (tone) + timer (~) (tone)
Busy No Answer to 
an ext.Press ext. button + 
 (tone) + dial the other telephone’s ext. no. + 
enter other telephone’s CF pass code + 
 (tone) + dest. telephone no. 
(tone) + timer (
~) (tone)
Busy No Answer to 
outside telephone no.Press ext. button + 
 (tone) + dial the other telephone’s ext. no. + 
enter other telephone’s CF pass code + 
 (tone) + outside line access 
code + dest. telephone no. + 
(tone) + timer (~) (tone)
CancelPress ext. button + 
 (tone) + dial the other telephone’s ext. no. + 
enter other telephone’s CF pass code + 
 (tone)
Change Call Forward Pass Code:
Your telephone must be enabled in programming to have the ability to change pass codes.
Change Pass CodePress ext. button + 
 (tone) + dial the dest. ext. no. (tone) + old pass 
code + 
 (tone) + new pass code (tone) + 

Table 2 Call Forward Procedure (continued)
FeatureButton Sequence