Toshiba Dkt2010h User Guide

							Advanced Operation
Emergency Ringdown
Strata CTX DKT/IPT Telephone     11/0347
Emergency Ringdown
If a station remains off-hook for a programmable period, it can be automatically 
treated as an Emergency Call and directed to an emergency destination. The station 
may have partially dialed a number or have dialed no digits at all. Each station is 
programmed with its specific emergency ringdown destination.
A station number or a group pilot number can be specified as an emergency ringdown 
destination. In a private network, the station or pilot number must be in the same 
network node. Remote emergency destination and door phones are not permitted.
Language Codes
This feature enables you to change the language sent from the Attendant Console or 
from a PC. See your CTX System Administrator to find out if your telephone is 
programmed with the ability to change languages. 
➤To change the Language Display
➤Enter the Change Language access code 
+ the Language Code (see below).
: English date format – MM/DD (/YY)
&: British English – DD/MM (/YY)
+: French – DD/MM (/YY)
Microphone Cut-Off
This feature prevents callers from monitoring the sounds near your telephone when 
your telephone receives a Handsfree Call or cuts-off the telephone microphone while 
on a speakerphone call. When the feature is ON, the Microphn Cut-off LED lights 
steady red and the Mic and Spkr LEDs do not light when your telephone is called. 
When the feature is OFF, the Microphn Cut-off LED is not lit and your microphone 
works. The 
3!4 functions on Handsfree Answerback and speaker 
OCA calls for privacy.
➤To turn the microphone ON/OFF
➤Press 3!4 to toggle between ON/OFF. 
						

							Advanced Operation
Off-hook Call Announce
48Strata CTX DKT/IPT Telephone     11/03
Off-hook Call Announce
Off-hook Call Announce (OCA) enables you to complete a call to a busy digital 
telephone. Your telephone must be programmed to either announce automatically or to 
announce after you press a button on your dial pad. The destination telephone must be 
programmed to accept an OCA. The announcement may be delivered over the handset 
or the speaker.
Handset OCA Announce can operate on any digital telephone. Speaker OCA requires 
the addition of a special circuit board inside the DKT speakerphone.
➤To make an OCA call
➤Manual – Dial an extension. When you hear busy tone, press  and, after one long 
tone, you can talk through the speaker of the destination telephone. The person you 
are calling has answering options described below. 
➤Automatic – If your telephone and the extension you are calling have been 
programmed for Automatic OCA, you can talk through the speaker of the 
destination telephone without hearing the busy tone and without dialing 
.
➤To answer a Handset OCA call
While you have a call in progress, you hear one tone in your handset to indicate that a 
second station is calling. 
➤Press  to toggle between the new and original callers.
You talk to the new caller for as long as you hold down 
. When you release the 
button, you return to the original caller. In both cases, neither caller can hear the 
other. Your LCD indicates which station or CO line you are connected to. 
➤To answer a Speaker OCA call
NoteThis feature is not available on the IPT1020-SD telephone.
1. While you have a handset call in progress and you hear one tone, this indicates that 
a second station is calling. The second caller connects to the speaker in your 
telephone. The Spkr LED flashes and the Mic LED lights. You will be speaking to 
the first caller through your handset and the second caller through the microphone.
2. To turn off your microphone speaker to the second party, you can press 
 or 
3!4; the Mic LED turns Off. You will no longer be talking to the 
second caller, although he/she can still speak through your speaker.  
						

							Advanced Operation
Override Calls
Strata CTX DKT/IPT Telephone     11/0349
3. Press  or 3!4 again to reconnect to the second caller. You can 
toggle as often as you choose. If you do not want the first caller to hear your 
conversation with the second caller, cover the mouthpiece of your handset.
Override Calls
The available override features are:
Busy Override
Ring Over Busy Override enables you to send a muted ring tone to a busy station to 
indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed 
for each station to be two muted rings only or continued muted rings until the call is 
answered. This option applies to the station receiving the muted ring. The muted ring 
can be sent to the telephone speaker or to the telephone handset/headset and speaker.
➤To use Busy Override
➤After reaching a busy station, press &. A muted tone is heard at the busy station, 
indicating that a call is waiting. The station number displays.
Do Not Disturb Override
Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a 
station in DND mode to indicate that a call is coming in. Your telephone may be 
programmed to block DND Override from other telephones. Your station’s LCD 
shows the station you have called is in the DND mode.
OCA is possible to DND stations from stations that are programmed for DND 
Override.
➤To use DND Override
➤After reaching a station in DND mode, press &. A tone signal is heard at the DND 
station, indicating a call is coming in. On your station, the LCD shows the station 
number you have overridden.
Your LCD displays 
DND OVR DENY, if the station you called denies DND 
Override. 
						

							Advanced Operation
Override Calls
50Strata CTX DKT/IPT Telephone     11/03
Executive Override
Executive Override enables you to enter an established conversation. Your telephone 
can also be programmed to block Executive Override from other telephones.
➤To perform Executive Override
➤After reaching a busy station, press +
...or, if you have an LCD telephone, use the OVRD Soft Key. 
You enter a conference with the busy station and the party to whom he was talking. 
The called parties may hear an optional tone signal prior to your entering the 
conversation. 
Your LCD displays 
EXEC OVR DENY, if the station you called denies Executive 
Override. If you do not have Override privileges, you will camp on.
Destination Restriction/Traveling Class Override
Enables a station user to override the Destination Restriction or Traveling Class of a 
particular telephone by entering a pre-determined account code.
➤To use Destination Restriction or Traveling Class Override
1. Press 
. Confirmation tone plays and the LCD shows “Enter OVR Code.”
2. Enter the trunk access code or LCR access code.
3. Dial the external telephone number. 
						

							Advanced Operation
Paging
Strata CTX DKT/IPT Telephone     11/0351
Class of Service Override
By dialing a Class of Service (COS) Override code, a user can change a station’s set of 
privileges to one associated with the override code. When the call is terminated and 
another is attempted from the same station, the original COS is applied. This allows 
selected users to override restrictions that are placed on any telephone in the system.
➤To perform Class of Service Override
1. Access an outside line. You hear dial tone and the LED flashes at the in-use rate.
2. Press 
!#$  + 
. Dial tone stops. Your LCD prompts you to enter a code.
3. Enter the COS Override Code (four digits). You hear dial tone. For security 
reasons, the override codes are only available on a selected basis. See your CTX 
System Administrator.
4. Dial a telephone number.
Privacy Override
This feature enables you to enter an established call on a line you share with another 
telephone. Up to two station users can enter an existing CO line-to-station call (i.e., up 
to three stations can be connected to a CO line). You can also use this feature if the 
station that is already connected to the CO line is in the Privacy Release mode. 
Station users with 
5()


 can allow stations with the shared button 
appearance to enter their conversations, even if the station entering the conversation is 
not programmed for Privacy Override. (see “Privacy” on page 53.)
Paging
Station users can make page announcements to telephones and external speakers. 
Check with your CTX System Administrator to find out the zone numbers for various 
paging groups. 
➤To make a Page Announcement to telephones or external speakers
1. Lift the handset, press extension and enter a paging access code.
2. Make your announcement, then hang up.
➤To make a Group Page 
						

							Advanced Operation
Paging
52Strata CTX DKT/IPT Telephone     11/03
➤Press 
 and enter the Group number (01~16)
...or press extension + 

+ and enter the zone number. 
Answering a Page
➤To answer a Group Page, lift the handset off-hook, press extension + 

+ and 
enter the Page Zone number (01~08, depending on your telephone system). 
➤To answer an External Page Zone, lift the handset off-hook, press extension + 


+ and enter the Page Zone number (01~08, depending on your telephone 
system). 
All Call Page
You can make an All Call Page to telephones assigned to the “All Call Page Group.” 
Stations are assigned to the “All Call Page Group” in system programming.
➤To make an All Call Page
1. With the handset off-hook, press 

!
...or extension + 
+. This pages all telephones in the All Call Page Group but, 
depending on system programming, you may or may not page external speakers.
2. Make your announcement then hang up.
➤To answer an All Call Page
1. Lift the handset off-hook, press extension + 


+ .
2. Enter the Page Zone Number (01~08, depending on your telephone system).
Emergency Page
An Emergency Page overrides Group Pages or All Call Pages to telephone and 
external paging devices.
➤To make an Emergency Page, lift the handset off-hook, press extension + 
+.
➤To make an Emergency Page to a group, lift the handset off-hook, press extension 
+ 

+, and enter the Group number. 
						

							Advanced Operation
Privacy
Strata CTX DKT/IPT Telephone     11/0353
Privacy
Privacy controls the ability of more than one person to use the same extension or CO 
line at the same time. Privacy applies to multiple appearances of extensions, Phantom 
extensions, outside Lines and outside Line Group buttons. The application of Privacy 
to individual telephones is controlled in system programming.
By default, the system is private. If you are in a conversation, another telephone with 
an appearance of the line on which you are talking cannot intrude unless that 
telephone has been programmed for Privacy Override. In that event, the other 
telephone may enter and leave the conversation at will. If all users are provided with 
Privacy Release in Class of Service, the system will function as non-private.
Your telephone may be equipped with a 
5()


 and/or a 5(

 button. On a normally private telephone, 5()


 allows other 
appearances of you line to join the conversation. On a normally non-private telephone, 
5(
 allows you to exclude others. The Privacy condition may be 
toggled at any time during a conversation. At the end of the conversation, the line’s 
privacy condition returns to its original state.
➤To use Privacy Release
➤While on a CO line call, press 5()


. The LED lights red. The 
outside line flashes at all appearances. When another station user enters the outside 
line call by pressing a common outside 

, the Privacy Release LED turns Off. 
To add a third station, press 
5()


 again; the process repeats.
➤To set/cancel Privacy
➤Press 5(
 to set privacy. The LED lights steady red. Others are 
blocked from entering your outside line calls when they press a common 

...or press 5(
 again to cancel the feature. The LED turns Off.
Redial
Use this button to redial the last number dialed from your telephone.
➤To redial the last number, press )
	 or 0. 
						

							Advanced Operation
Speed Dial
54Strata CTX DKT/IPT Telephone     11/03
Speed Dial
Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter code. 
Dial sequences can include telephone numbers, authorization codes, passwords 
feature activation codes and pauses. Speed Dial may be used to originate a call or 
invoked after a call is established. There are two types of Speed Dial: 
St a ti on SD – Your CTX System Administrator allocates a block of up to 100 
personal SD numbers (10 per telephone). You have exclusive use of them and you 
can create and change them from your own telephone.If you have a DKT3014 
telephone, you can assign names to your station SD numbers to appear on the 
Personal SD Directory display (see your CTX System Administrator or use the 
procedure for “Storing Personal Speed Dial Names” on page 68.)
System SD – All telephones in your system can share a list of up to 800 System 
Speed Dial numbers under the exclusive control of the CTX System Administrator. 
In some cases, System Speed Dial enables you to reach numbers that you would 
not be allowed to dial directly from your telephone.
Making a Call Using Speed Dial
There are two ways to begin a Speed Dial Call.
1. Press 
	 on a DKT3000-series digital telephone
...or press the 
0 button on any telephone.
2. Dial the Station or System Speed Dial Number. Station Speed Dial numbers 
occupy numbers 100~199. System Speed Dial numbers occupy numbers 200~999.
Table 5 Speed Dial Access Codes 
FeatureFeature Access Code Sequences
Speed Dial (Dialing an SD number)
Station
1
1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an 
Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD).
6SGLDO2+QQQ
nnn = 100~199 Station SD bin numbers
2. If your telephone does not have a 6SGLDO button, press the 0 button, then dial the three digit 
Speed Dial bin number (nnn). System
16SGLDO2+QQQ
nnn = 200~999 System SD bin numbers 
						

							Advanced Operation
Storing a System/Station Speed Dial Number
Strata CTX DKT/IPT Telephone     11/0355
Accessing System SD and Personal SD Directories
Names can be assigned to System and Station (personal) Speed Dial numbers. These 
directories appear on large screen (DKT3014-SDL) telephones only.
➤To access the SD directories
1. Press the Soft Key next to 
SYSTEM SD or PERSONAL SD to view the first screen. 
2. Press the 
MORE Soft Key to view following pages; press PREVIOUS to page back.
3. To dial from the list, press the Soft Key next to the name. The system calls the 
number assigned to the name and displays the dialed number.
4. To assign names to your Personal (Station) SD numbers, see “Storing Personal 
Speed Dial Names” on page 68.
Storing a System/Station Speed Dial Number 
1. Dial 
  . The display shows “SPEED DIAL” and you hear Entry Tone.
2. Dial the Station Speed Dial number (100~199) or System Speed Dial number 
(200~999). The LCD shows your digits and you hear Entry Tone.
3. Dial the telephone number to be stored + 

. Include any required access and area 
codes. The LCD shows “SPEED DIAL” + the Speed Dial Number + destination + 
#. You hear Success Tone.
4. Release the telephone. To enter another number, repeat the process, starting with 
Step 1. Refer to Ta b l e  6 below.
Example: To store a Station Speed Dial number on Index 100, dial 

  + + 
,++ + 

Table 6 Feature Access Codes 
FeatureFeature Access Code Sequences
Speed Dial (Storing an SD number)
Station
1
1. Stations must be assigned/enabled Speed Dial capabilities in system programming by an 
Administrator in Program 200-30 (System SD) and Program 200-35 (Station SD).
 + QQQ + Phone No.2 + 
nnn = 100~199 SD bin numbers
2. Refer to Table 7 on page 56 to see how to enter0and  into a speed dial phone number. System
1 + QQQ + Phone No.2 + 
nnn = 200~999 SD bin numbers 
						

							Advanced Operation
Storing a System/Station Speed Dial Number
56Strata CTX DKT/IPT Telephone     11/03
DKT3014-SDL Name Storage
If you have a DKT3014-SDL phone, you can store names for Personal SD numbers 
(see “Storing Personal Speed Dial Names” on page 68).
Advanced Speed Dial Operation
Special Characters
SD numbers may include ~, 
, 0 and Pause.
Long SD Numbers
Up to 32 digits can be stored in one SD number bin. If you exceed 32 digits, the excess 
are stored in the next higher bin and consume the next sequential SD number. 
You can dial the entire string by entering the original SD number. All digits will be 
sent, including those in excess of 32. If that were Speed Dial Number 100, Number 
101 would no longer be available. You are not prevented from storing a new Number 
101 but, if you do, Number 100 will be shortened to 32 digits.
Table 7 Phone Number Dial String Characters
EntryMeaning
a0~9
End of Speed Dial Number when entering via access code ()
0
Escape. “0” functions as an escape key indicating that the number immediately 
following represents something exceptional. When 
0 is used as an escape 
character, it consumes one Speed Dial digit. Entering 
0 to insert a seven-second 
pause would use two of 32 characters.
0
aA pause from 1~9 seconds. To pause longer than 9 seconds, enter more pause 
escape sequences. Example: To insert a 17-second pause, press 
00. A“P” 
displays denoting a pause in the SD number. In this example, you would see “PP.”
00 0is entered into the speed dial string.
0 is entered into the speed dial string.