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Xerox Color 550 User Manual

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    Troubleshooting
                         Xerox Color 550/560 PrinterUser Guide301
    Paper Jam Message Stays On
    Probable Causes Solutions
    Some paper remains jammed in the printer. Recheck the media path and make sure that you have removed 
    all of the jammed paper.
    Duplex Unit Jams
    Probable Causes Solutions
    Unsupported media of the wrong size, 
    thickness, or type is being used.Use only Xerox-approved media. For details, see 
    Supported 
    Media . Recheck the media path inside the duplex module and 
    make sure that you have removed all of the jammed paper. 
    Make sure that you have not mixed media types in the tray. Do 
    not print envelopes, labels, extra heavyweight, or gloss paper 2-
    sided.
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    Document Feeder Jams
    Probable Causes Solutions
    Unsupported media of the wrong size, 
    thickness, or type is in use.
    Do not use unsupported media. Use only Xerox-approved media. 
    See 
    Supported Media .
    The documents loaded in the document 
    feeder exceed the maximum capacity 
    allowed. Place fewer documents in the document feeder.
    The document feeder guides are improperly 
    adjusted. Ensure the media guides fit snugly against the media loaded in 
    the document feeder.
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    Troubleshooting
                         Xerox Color 550/560 PrinterUser Guide303
    Media Misfeeds
    Probable Causes Solutions
    The media is not correctly positioned in the 
    tray.
    Remove the misfed media and reposition the media properly in 
    the tray. Ensure that the media guides in the tray are set 
    correctly.
    The number of sheets in the tray exceeds 
    themaximum capacity allowed. Remove the excess paper and load paper below the fill line.
    The media guides are not correctly adjusted 
    to the media size. Adjust the media guides in the tray to match the size of the 
    media.
    Unsupported media of the wrong size, 
    thickness, or type is in use. Do not use unsupported media. Use Xerox-approved media. See 
    Supported Media.
    Warped or wrinkled media is loaded in the 
    tray.
    Remove the media, smooth it out, and reload it. If it still misfeeds,
    do not use that media.
    The media is moist from humidity. Remove the moist media and replace it with new, dry media.
    Envelopes are facing the wrong way in Tray 5 
    (Bypass Tray). Load the envelopes facedown in Tray 5 (Bypass Tray) with the 
    flaps closed, on the leading edge.
    The label sheet is facing the wrong way in 
    the tray.
    Load the label sheets according to the manufacturer’s 
    instructions.
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    User Guide
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    Clearing Staple Jams
    Clearing Staple jams in the Advanced Finisher or Professional Finisher
    WARNING:
    Do not perform this procedure when the printer is copying or printing.
    Open the finisher front door.
    1.
    The stapler is located inside the finisher cabinet. Pull the stapler tow\
    ard you until it stops.
    2.
    Push the stapler to the right.
    3.
    Grip the staple cartridge by the orange handle and remove it by pulling \
    it firmly toward you.
    4.
    Check inside the finisher for any loose staples and remove them.
    5.
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    Troubleshooting
                         Xerox Color 550/560 PrinterUser Guide305
    Open the staple cartridge clamp by pulling firmly in the direction shown\
    .
    6.
    WARNING:
    The points of the jammed staples are sharp. Remove the jammed staples ca\
    refully.
    Remove the jammed staples (1), then push the clamp in the direction sh\
    own until it snaps into the locked 
    position (2).
    7.
    Grip the staple cartridge by the orange handle and insert it into the st\
    apler until it clicks into place.
    8.
    Close the finisher front door.
    9.
    2
    1
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    Clearing Staple Jams in the Standard Finisher
    WARNING:
    Do not perform this procedure when the printer is copying or printing.
    Open the finisher front door.
    1.
    Pull the staple cartridge straight out of the machine.
    2.
    Check the inside of the finisher for any loose staples and remove them.
    3.
    R4
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    Troubleshooting
                         Xerox Color 550/560 PrinterUser Guide307
    Open the staple cartridge cover and remove the jammed staple. If the jam\
    med staple cannot be removed, 
    push the staple in the direction indicated by arrow.
    4.
    Return the staple cartridge to its original position until it clicks int\
    o place.
    5.
    Close the Finisher Front Door.
    6.
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    Clearing Booklet Maker Staple Jams in the Booklet Maker Finisher
    WARNING:
    Do not perform this procedure when the printer is copying or printing.
    The booklet maker stapler uses two staple cartridges labeled R2 and R3. \
    Booklet stapling requires that both staple 
    cartridges be free of jammed staples.
    Open the Finisher Front Door.
    1.
    Pinch the levers on the Booklet Maker Staple Unit, then extend the unit \
    to access the Booklet Maker Staple 
    Cartridges.
    2.
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    Troubleshooting
                         Xerox Color 550/560 PrinterUser Guide309
    Hold the tabs of the Booklet Maker Staple Cartridge, and then lift to re\
    move it.
    3.
    WARNING:
    The points of the jammed staples are sharp. Remove the jammed staples ca\
    refully.
    Remove the jammed staples.
    4.
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    Grip the orange tabs on both sides of the staple cartridge and insert it\
     into the original position in the 
    stapler.
    5.
    If no jammed staples were found, repeat steps 3 to 5 for the other stapl\
    e cartridge.
    6.
    Return the Booklet Maker Staple Unit to its original position.
    7. Note:
    If you have trouble inserting the cartridge, make sure the cartridge is \
    oriented with the orange tabs facing 
    up.
    Close the Finisher Front Door.
    8.
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